Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past few months I've been receiving charges of around $2 and $15 charged to my account. I don't know what this business sells or offers, and I was very shocked when an internet search of the charges brought up so many recent events. These are through ****** but I have no other information.

  

  Business Response

  Date: 06/09/2025

  Hi Emily,
  
  Thank you for reaching out to us with your concerns about the charges. We understand the importance of clarity regarding unexpected payments, and we're here to provide assistance.
  
  The Super+ membership is an optional subscription that requires customer authorization to activate. It offers a range of benefits, including exclusive savings, cashback on travel bookings, and other perks. We have reviewed your account and discovered that an active membership might have caused these charges.
  
  Rest assured, we have now canceled your membership and, as a one-time exception, processed a refund of $45. You can expect to see these funds returned to your account shortly.
  
  If you have any further questions or need additional assistance, please feel free to reach out. We're here to ensure your experience with Super.com is positive and satisfactory.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1-19-25 Booked thru Super.com 8nights 3 Adults 2 Queen beds in ********, **. B_16882611 For a reservation in August 2025. Totaling $941.93 May 14th I called the Super 8 to confirm as we are getting closer the booking was made for 3Adults in a pet friendly room with 1 Bed. I asked if I could change the hotel said no call Super.com as 3rd party booking can not be modified by them.May 15th called Super.com they will look into, then sent me an email and told me to cancel thru the hotel. I sent Super.com an email May 21st and explained how does 3 ADULTS sleep on 1 bed with NO pets. You are the only one that can cancel or change. And you know ****** looking at my statements I realized they have been charging me $15.00 a month, and I am mad at myself for not noticing this. Total $75.00 for I am guessing a membership fee which I did not authorize that would be Fraud! I want nothing to do with a company that is a complete scam!! I do have my confirmation and for room type is says ROOM. It should say what type of room. This company has to be looked into. They are completely taking advantage and stealing credit card information and signing you up for some membership. I am asking for my reservation to be cancelled and my card to be refunded.

  

  Business Response

  Date: 06/09/2025

  Hi ****,
  
  Thank you for reaching out and sharing your experience with us. Your insights are truly valued, and were here to ensure your booking and membership queries are handled smoothly.
  
  For your reservation B_16882611, we've taken the necessary steps to escalate this matter, discussing it with the hotel and our travel partner. As this is a third-party booking, the hotel is unable to offer a complimentary cancellation at this time.
  
  As for the Super+ membership charges, this optional service is designed to offer valuable savings and benefits across travel, shopping, and more. We've canceled your membership and have refunded the charge from January 24, 2025. For the charges in February, March, April, and May, chargebacks have already been filed, and we recommend connecting with your bank to continue this process.
  
  Were committed to ensuring your experience with Super.com is positive and rewarding. If theres anything more we can assist you with, please feel free to reach out anytime. Were here to help!
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23432445
  
  I am rejecting this response because:  I booked a room for 3 Adults 2 Queen beds.  You did not honor that and changed it to a single Bed for 3 Adults.  

  How is 3 Adults going to sleep on one Bed...So please cancel my booking or change it to 2 double beds.  You are the travel partner and you can make this happen I have called the Hotel and they said ONLY you can change or cancel this booking.  Please do the right thing, I have never had this happen to me and I use other third party booking companies and they do not scam people..

  The Fraud on charging the ***** a month unauthorized charges once you obtained my credit card The full amount would be nice!! That is minimal compared to

  this hotel fiasco.

  I did get an email from you stating if I can get written proof from the Hotel if OK to cancel that you would refund the full amount but charge me a 1 night stay. But that was not in this information.  Is that also a scam. Then you will not refund and charge me another night..

  
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 06/12/2025

  Hi ****,
  
  Thank you for your follow-up email and for providing further details regarding your booking concerns. We appreciate your patience and understanding as we address the issues you've raised.
  
  After taking another look into your case, we have processed a refund for the charge made on January 24, 2025. For the charges in February, March, April, and May, chargebacks have already been filed, and we recommend connecting with your bank to continue this process. This should cover all charges related to the Super+ membership.
  
  Regarding the hotel booking, we have reviewed the booking details and it appears that the search and the booking were completed with the specification of one queen bed. We understand the inconvenience and are committed to finding a resolution. If you can obtain written confirmation from the hotel confirming a penalty-free refund, we will be more than happy to provide further support and process any necessary adjustments.
  
  Thank you for bringing this to our attention, and if there are any other questions or additional support you need, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23432445
  
  I am rejecting this response because:  I tried calling the Super 8 on Thursday the 12th their phone lines were down and could not get thru.  I was out of town Friday.  I called today the 16th as I am running out of time and the manager **** will not be in until the 17th.  I will call again tomorrow and see if I can get a letter which the gal that I talked to said No one has ever asked for that.  The third party usually just calls them to cancel and Super 8 does not have the authority to cancel or even charge a late fee or cancelation fee, that this is your decision.  Super 8 phone number is ************ in ******** if you would like to verify and yes they were working on their phones last Thursday... Please either call them or just cancel this and stop with making stuff up.

  Super.com do the right thing and cancel this reservation. Why are you putting me thru this much stress and ruining your name.  This is not how you conduct business.

  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 06/17/2025

  Hi ****,
  
  Thank you for your follow-up. We appreciate your persistence in resolving this matter and understand the urgency of your request.
  
  To proceed with your cancellation request, we kindly ask that you obtain official documentation from the hotel confirming the circumstances related to your booking. This documentation will help us accurately address your situation. According to our records, the charge has already been processed by the hotel.
  
  Once we receive the required documentation, well be more than happy to review it and assist you further. In the meantime, if theres anything we can help clarify or assist with, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23432445
  
  I am rejecting this response because: Hi,

  I am trying to get ahold of the Hotel Super 8 in ********, MT ************.  They are having severe weather in ** and it seems the phones are down for some reason.  I leave tonight for 1 week out of country.  I will continue to see if I can get this done.  

  The Hotel has not charge anything. You have charged me.  They said they would get paid at check in so I am not sure where you are getting that. 

  Please call the hotel that would be super helpful. The managers name is ****.

  Thanks

  **** ******

   

  
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 06/18/2025

  Hi ****,
  

  Thanks for reaching out. We've escalated your booking issue with reservation B_16882611 to the hotel and our travel partner. As it's a third-party booking, we need official documentation from the hotel confirming cancellation approval to proceed.
  

  Regarding your Super+ membership, we've canceled it and refunded the charge from January 24, 2025. For the charges in February through May, chargebacks are in process, and we recommend coordinating with your bank.
  

  We aim to make your experience with Super.com positive. If you need further assistance, please reach out. We're here to help!
  

  Warm regards,
  Super.com Team
  

  
  

• Initial Complaint

  Date:06/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is Roshunda T******* and I made this super.com credit card only for bills I have put money into my account and a merchant name ****. I took all my money. I cannot get in contact with the merchant but whoever this is they use my whole name, my socialand stole all my identity and posing as me also I reported my social, my phone, my kids, social my credit cards and bank cards has been hacked into and use with the same merchant. I have filed an identity theft report. And stole all my identity and posing as me also I reported my social, my phone, my kids, social my credit cards and bank cards has hacked into and use with the same merchant. I have filed an identity theft report, and I am left with not paying my bills and getting behind becauseof I did not get no notification of my funds was being used. My phone number was supposed to be updated on the super.com but they never updated it. They just updated it so my funds has been fraudulently taken out of my account. I have called each credit bureau to report fraudulent activity. Also they I will get an email of them as well. I’m also in the mix of tryingto contact my identity theft insurance. This is unacceptable and I am entitled to my money I have been fraudulently taking advantage of by whoever took funds my account. My bill payments was trying to come out of my account and they’ve been decline because someone had already stolen my money out of my account. I’m looking to get this issue resolved because I have bills that’s piling up.

  

  Business Response

  Date: 06/09/2025

  Hi Roshunda,
  
  Thank you for reaching out and sharing these details with us. We understand how important it is to address situations like this swiftly and effectively, and we're here to support you.
  

  Your case has been escalated to ensure that all aspects are thoroughly reviewed. Our support team has been in contact with you, providing the necessary steps to address and resolve this matter.
  
  Please continue to follow the guidance provided by our team as we work alongside you to navigate this situation. We are committed to assisting you as much as possible during this process.
  
  If there's anything more you need or additional questions you have, please feel free to reach out. We're here to help and support you in every way we can.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: June 3, 2025 Dispute: the site offers the customer a refundable hotel booking option which I selected as I knew there was a possibility my trip would be cancelled. I paid the additional fee at the time of booking my hotel with them to ensure it would be refundable. I tried to cancel my hotel booking on June 4, two days before the trip date of June 6 (even a normal hotel would allow cancellations with this much notice let alone with an extra fee for refundability). The business refuses to refund my trip based on my reason code - it was cancelled. There is a distinct difference between a refundable trip and trip insurance and it has been advertised as a refundable trip. Their claim is that because of my reason code not being some sort of district list of emergencies it is not covered. I would not have paid for emergency only coverage of my trip.

  

  Business Response

  Date: 06/12/2025

  Hi *****,
  
  Thank you for reaching out and sharing your concerns with us. We understand how crucial it is to have clarity regarding refundable bookings, and we appreciate the opportunity to address this issue.
  
  The Enhanced Refund option is designed to provide flexibility by ensuring your booking is 100% refundable in case unforeseen circumstances arise. However, it requires specific conditions for activation, which are typically related to unforeseen emergencies.
  
  After a thorough review of your case and direct communication with the hotel, it was noted that the reservation was marked as a "no-show," which impacts the refund process. As a result, we were unable to secure a refund for your booking.
  
  We appreciate your understanding, and if theres anything more we can do to assist you or if you have additional questions, please feel free to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/05/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had tried to book a same night room through super.com, after a delayed flight and delayed rental car, which put the time just over midnight of 4/28. When finally submitting the request it booked for the for the evening of 4/28 and when I walked in to the hotel they said they didn’t have anyway of transferring it to the “evening” of 4/27 (when it flight was originally supposed to arrive) due to the time being just over midnight. I immediately called super.com spent a long time discussing it, explaining the situation, to which they made it incredibly cumbersome and wouldn’t refund the amount or transfer it to the 27th so I could just check in and go to sleep. I asked the hotel for documentation, but they also were not helpful and said they have never seen or heard of something this ridiculous. The customer service was awful, and seems made to prevent you from being able to transfer or obtain a fair resolution. I had conceded to their scam, but now just found they have been billing my credit card a monthly fee for a service that I never have even used or was aware I was being charged for? They billed the initial room that I never could even use as it was intended of 144.91, and then subsequent $15/month for March, April, and May. In the booking, I had paid for a refundable upgrade, seen in the image provided. I had initially not even asked for a refund, simply to just transfer the room to the 27th so I could check in, but they refused to help. I had initially felt defeated, but once I was made aware of the additional monthly charges, that reignited the frustrations. I’m seeking full resolution with a refund for all incurred charges of services that were never used.

  

  Business Response

  Date: 06/09/2025

  Hi Hannah,
  
  Thank you for reaching out and sharing your experience. We understand how challenging travel disruptions can be, and we're here to address your concerns.
  
  After reviewing your case and speaking directly with the hotel, we found that the reservation could not be refunded as the booking was considered utilized. We appreciate your patience and understanding in this matter.
  
  Regarding the Super+ membership charges, while this service offers valuable benefits, we've taken a proactive approach to address your concerns. As a one-time exception, we have processed a refund for the last two Super+ membership transactions.
  
  We want to ensure your experience with Super.com is positive and rewarding, and we're here to assist with anything else you might need. Please feel free to reach out if you have further questions or need additional assistance.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/09/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  I had tried to move and refund the booking, but your process to do so was too cumbersome and made it difficult for the hotel, as well as myself. This is not customer service oriented, it is taking advantage of the customer.
  

  I will be satisfied when the super+ monthly membership is refunded in full. It is misleading to incorporate that and not notify your customers. 
  
  Sincerely,
  
  **

  

  Business Response

  Date: 06/12/2025

  Hi Hannah,
  
  Thank you for your follow-up email. We appreciate your feedback and understand the importance of providing a process that is straightforward and customer-friendly.
  
  We have carefully reviewed your Super+ membership details, which started on 2025-02-28. As a one-time exception, we've processed a full refund for all charges from March, April, and May. The refunds will be credited to your original payment method.
  
  Your experience is important to us, and we're committed to ensuring our processes are clear and supportive for all customers. If you have any further questions or need additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my deep concern and dissatisfaction regarding a recent transaction involving a hotel booking made through Super.com. Despite receiving a formal letter from the hotel confirming that the booking was canceled and a full refund was issued to Super.com, I have not received any refund from your platform. Here are the details: • Booking Platform: Super.com • Booking Number: ********** • Hotel Name: ****** ******** **** ****** ****** • Stay Dates: 5/30-6/1/25 • Proof Provided: Hotel’s official letter confirming refund issued to Super.com • Payment Method: ******* *** credit card ending in **** • Dispute Filed With ******* ***: 4/16/25 • Outcome: Dispute denied, despite evidence provided I attempted to resolve the matter through the proper channels. I submitted the hotel’s confirmation to Super.com, but the refund was refused without adequate explanation. I then escalated the matter to ******* ***, providing the same documentation, but the dispute was denied. At this point, I am out of pocket for a service I did not receive, even though the hotel has confirmed Super.com was refunded on my behalf. This situation is unacceptable.

  

  Business Response

  Date: 06/10/2025

  Hi Gerardo,
  
  Thank you for reaching out and sharing the details of your situation. We understand the importance of addressing such concerns promptly and are here to provide assistance.
  
  After reviewing your case and communicating directly with the hotel, we have secured a refund for the booking in question. The amount of $279.33 has been refunded to your original payment method linked to your ******* *** credit card ending in ****.
  
  We appreciate your patience as we worked through this matter and are committed to ensuring your experience with Super.com meets your expectations. If you have any further questions or require additional assistance, please feel free to contact us.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed an offer on the Super.com offer wall, on May 15th. I clicked the link and did the necessary steps which involved me making a $19 donation to *****, to receive $70 from Super.com. I went through customer service and even escalated the concern to no avail. I sent the proof that the offer was completed but I get a generic email stating that they see where I clicked the link but I did not complete the offer. As you can see by the attached screenshots, I completed the offer but they will not reward me the money. I had to pay my money for this task and they will not honor the reward that is due. It makes me wonder how many times they have done this to people and claim the offer was not completed. I included the email that I keep getting instead of a resolution. I would like the money from the offer that I completed or my $19 that spent on this offer.

  

  Business Response

  Date: 06/09/2025

  Hi Apryl,
  
  Thank you for reaching out and sharing your concerns. We understand your frustration, and we're here to help clarify the situation regarding the offer you completed.
  
  Upon reviewing your account, we can confirm that while you initiated the ***** offer, our system did not register a successful completion. This may happen if the required steps for the offer, such as completing specific tasks or levels, were not fully completed. It's also possible that the offer was not accessed directly through the link provided on the Super.com Exclusive Offers page, or a VPN or similar tool might have been used, preventing the system from accurately tracking your progress. Additionally, the offer may have been available only to new users as specified in the terms and conditions, but an existing account was used.
  
  Since the system did not detect a successful completion of the offer, credits cannot be awarded. Please note, this process is entirely automated, and we’re unable to manually adjust or override it.
  
  To ensure a smoother experience in the future, we recommend checking the offer timeline in your Super.com app before proceeding. Look for a checkmark confirming actions like installing and opening an app before continuing with additional tasks. If the checkmark is missing, it indicates that the offer’s progress has not been tracked, and subsequent actions may not qualify for rewards.
  
  Should you have any additional questions or require further assistance, please feel free to reach out. We’re here to support you.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a refund in accordance with the refund policy but I was only issued a credit to use for future purchases, not an actual refund.

  

  Business Response

  Date: 06/06/2025

  Hi ***,
  
  Thank you for reaching out to us regarding your refund request. We understand how important it is for you to receive the funds in your original payment method, and weve reviewed your case with priority.
  
  I'm pleased to inform you that a refund totaling $73.28 has been processed to your original payment method. Please allow 3-5 business days for the funds to reflect in your account, depending on your banks processing time.
  
  We appreciate your patience and understanding throughout this process. If theres anything more we can do to assist you, please dont hesitate to get in touch.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:06/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com has an earnings program to play games and win money. I have been doing this and havent had an issue until just recently. I was told by super to reach out to the third party for the game to help fix it. I reached out to them and was told I wouldnt receive all of my rewards but would receive $40. They did manually credit my account, but because of this super decided I violated their terms (they refused to tell me what term I violated plus they had been the ones to tell me I could only fix the issue by reaching out to the third party in the first place) and they terminated my right to win any rewards AND receive cash back on purchases and hotel bookings. They didnt inform me of this until after I messaged them that I had just booked 2 hotels and hadnt been able to use my earnings on them and then after booking I tried to just cash out my earnings but couldnt. They then said they arent able to connect me to a manager to fix the issue since they couldnt even tell me a specific term I violated. I said I wanted to cancel after finding out what I violated in hopes that theyd provide an answer and realize it was just a mistake on their end but they only said they could cancel and not provide a violation which I do love using super and would love to continue using them but when I pay a monthly membership and book hotels regularly because of being homeless and getting a discount plus cash back through them then I would think an answer for a permanent decision on me doing exactly what they had told me to do would be reasonable. I would like a higher up from super to contact me with the exact violation and hopefully reinstate my rewards and cash back or refund me my membership, my manual $40 reward, and the hotels I had just booked through them solely for the cash back I was going to be getting and will not be getting now.

  

  Business Response

  Date: 06/06/2025

  Hi Mariah,
  
  Thank you for reaching out and sharing your recent experience with us. We understand how important it is to have clarity regarding your account and the rewards youve earned.
  
  Im pleased to inform you that after reviewing your account, we have lifted the restriction previously placed on it. You can now continue redeeming your earnings in accordance with our redemption limits.
  
  To view your available rewards and proceed with redemptions, simply visit Super.com or use the Super.com app and navigate to the 'Earn' tab. If you have any questions or need further assistance, feel free to reach outwere happy to help!
  
  We appreciate your patience and are committed to providing you with a rewarding experience. If theres anything more we can assist you with, please let us know.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never used any of this company services I did not know they even existed before they started charging me. Every month they have been charging me $15 and I have disputed all those charges with my bank. I have changed my card multiple times and hopes that it would stop if I did but somehow they keep finding a way to charge my new card. I did not give them my information I do not know how they are getting my information. I've never used their services before I want them to stop charging me. I went to their website but there is no way for me to sign in I don't have an account with them. Without that I don't know how to get them to stop charging me. I I don't want whatever services they provide I never asked for them to charge me I've never accepted any charges from them.

  

  Business Response

  Date: 06/04/2025

  DearAnna
  

  Thank you for reaching out to us! We hope you had a fantastic hotel stay in Harrisburg and enjoyed your experience.
  

  You may not have noticed that you signed up for our yearly membership program during your booking. This membership offers 10% cash back on all travel bookings made through Super.com and other valuable savings and earning opportunities.
  

  We have canceled your membership and refunded $45 to address your concern. Please allow 3–5 business days for the refund to be reflected in your account, depending on your bank’s processing time.
  

  Please don’t hesitate to reach out if we can assist you with anything else. We truly value your feedback and hope to serve you again.
  

  Warm regards,
  Super.com Team