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Review fromLucas S
Date: 06/07/2025
1 starLucas S
Date: 06/07/2025
Today I made a reservation with this website. When I arrived at the hotel, the front desk refused to check me in unless I paid an extra $100 for deposit insurance, which the last time I was there, they hadn't charged for it, nor had the website. I asked the website's support team for help and they told me to resolve the issue with the hotel. When I said that the hotel didn't want to check me in, they said they wouldn't do anything to help me because it was a non-refundable reservation. It's not fair that they put a mandatory amount of $100 to be debited without warning and weren't willing to help when everything that was required and described in the reservation had already been paid for. I lost my money because they didn't check me in, but here are my words: it's not worth using a website that refuses to help you when you need help without giving you any support.
Super.com
Date: 06/09/2025
Hi *****, thank you for reaching out and sharing your experience. We completely understand how arriving at the hotel and facing unexpected charges can be frustrating. The extra $100 you were asked for at the hotel reception is a refundable deposit, typically returned to you at the end of your stay, and it's sometimes-standard practice at hotels to ensure any incidentals are covered. While your booking with us was non-refundable and non-amendable, we do want to ensure you have a positive experience. Were here to help and support you, so please feel free to reach out to us directly if you need any assistance or have more questions. Your satisfaction is important to us, and were committed to making things right.Review fromMargarita L
Date: 06/07/2025
5 starsThis is my new private concierge service ( BFF)Beyond! Friendly ! Fast!Review fromNashwa A
Date: 06/06/2025
5 starsThis is amazing and helpful will recommended to everyone.BBB all in??Review fromEricka M
Date: 06/06/2025
5 starsSuper easy to use and saved us a significant amount of money. Will use on future bookings.Review fromConrad B
Date: 06/05/2025
1 starConrad B
Date: 06/05/2025
Do NOT use the refund add-on I paid $14 for the additional option to refund a hotel room. Due to a workplace issue I needed to fill in and work on the selected day. I was refused. The terms and conditions have very specific reasons allows for refunds. If you have a reason that qualifies they WILL require signed paperwork from your workplace and if it fits under a medical reason will require a signed doctors note. In the case of work place redundancy you also need proof of 2 years of employment. Super.com allows refunds "at their discretion" and after further searching from other stories online; it is clear they never intend to fulfill refunds. Anti-consumer and borderline predatory. I will only be booking direct from hotels going forward. I'd rather pay more than give these seedy websites my money. If you choose to use super.com DO NOT pay extra for a refund policy. Toilet paper will hold more value.Super.com
Date: 06/09/2025
Hi ******, thank you for sharing your concerns with us. I'd like to provide some clarity on the enhanced refund option you added to your booking. This service offers coverage specifically for cancellations due to unforeseen circumstances, and these criteria are shared with you when you opt to add this optional service. If your cancellation reason doesnt meet the criteria for unforeseen circumstances, we recommend proceeding with the standard cancellation process. This involves obtaining a cancellation document or written approval from the hotel, which should include the name and position of the person approving the refund, along with your check-in date. We understand the importance of feeling secure in your booking decisions, and were here to assist you with any questions or additional support you might need. Your trust and satisfaction are our top priorities, and were committed to providing you with a positive experience.Review fromLatasia M
Date: 06/05/2025
5 starsSUPER *** DUPERRRRR THEY ALWAYS HAVE THE BEST PRICES AND YOU SURELY WILL ALWAYS FIND A BETTER DEAL RIGHT HERE!!!!!!!!!!!!!!!!!!!!!! THANKS FOR THE GOOD DEALS SUPER!!!!!!!Review fromNazira D
Date: 06/05/2025
5 starsUnbelievable great service. A lot of benefits. Good variety of choicesReview fromLAURA G
Date: 06/05/2025
1 starLAURA G
Date: 06/05/2025
This site is a scam. You WILL be able to make a booking. It WILL be a cheap booking. But they will hold your credit card number and charge you $30/month as a super.com membership. Then, you will not be able to cancel on their website after you catch all the charges. You will have to call an 800 number to do it. I had even gotten a new credit card issued because I did not recognize the charges, and they were STILL able to somehow charge my new creditcard number that I did not give them!!!! Like, how!?!!! This is so scammy, it's ridiculous. Do not enter your information. After all the charges, I could've just booked with a reputable site and paid the extra money, because it was only $10 cheaper.Super.com
Date: 06/06/2025
Hi *****, thank you for taking the time to share your feedback with us. We understand how important it is for you to feel secure and informed about your membership and charges. At Super.com, transparency and customer satisfaction are our top priorities, and we want to ensure you have a positive experience with us. If you encounter any issues or unexpected charges, our dedicated support team is here to assist you. We are committed to resolving any concerns you might have about your account. Please rest assured that our team is ready to help you with any questions or cancellations you might need by reaching out to us directly or via chat on the Super.com app. We appreciate your feedback and the opportunity to address your concerns. Your satisfaction is important to us, and were here to support you every step of the way.Review fromChristopher M
Date: 06/05/2025
5 starsSuper.com is legit website ***************** in **************** do not go to this hotel. ************************ inn hotel front desk worker arab woman she lied to me said I already checked in hotel but I did not I came to hotel late she said my reservation is not in the system but it is. What I am saying is 100 %true. Put God first.Review fromMatt C
Date: 06/05/2025
1 starMatt C
Date: 06/05/2025
Book a hotel for 3 nights. Received a confirmation. Called a few day before to confirm and was told it was all set. Upon check-in the hotel head no record of the reservation. Super.com emailed us THE NEXT DAY (after the scheduled check-in) to say that they were unable to complete the booking.Super.com
Date: 06/06/2025
Hi ****, we appreciate you taking the time to share your experience with us. Ensuring travel plans go smoothly is extremely important to us, and I'm grateful that you brought this to our attention. Please reach out to us directly or via chat. Were eager to dive into the details of your booking and support you in the best possible way.
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