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Average of 2,196 Customer Reviews
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Review fromVan G
Date: 06/05/2025
5 starsSuper easy to use it was a pleasure to useReview fromMarco A
Date: 06/05/2025
1 starMarco A
Date: 06/05/2025
Super.com is a scam. I booked through them with everything prepaid. Upon checkout, the hotel claimed that mandatory tourism fees were not included and charged me for them. When I contacted Super.com customer support, they neither confirmed nor denied whether the tourism fees were included and simply said, "For any additional charges from the hotel, please feel free to reach out to them directly. Thank you!" They dont offer lower prices. Instead, they present an incomplete total cost to deceive people into thinking it's a good deal, which the hotel then adds to.
Super.com
Date: 06/06/2025
Hi *****, thank you for sharing your experience. We understand how important it is to have an accurate total cost when booking a trip. Our goal at Super.com is to provide clarity and great value in all our transactions. Mandatory tourism fees are determined and collected by the hotel, and these can sometimes be separate from the booking total. We're sorry for any confusion this might have caused. Wed like to assure you that our team is dedicated to improving the transparency of the information we provide to our customers. If you have specific questions about additional charges, including tourism fees, we recommend reaching out to the hotel directly.Review fromTOM W
Date: 06/04/2025
5 starsGreat success with super.com I had a awesome room at sonesta select hotel in ****************, **. I just booked another stay with them. thank you ***Review fromShakora F
Date: 06/04/2025
5 starsI love super.com they give cash back when u book with themReview fromJohn B
Date: 06/04/2025
5 starsFor me I had no issues. As I understand, just make sure the hotel is aware it is prepaid and not to double charge.Review fromNick F
Date: 06/04/2025
5 starsHands down the cheapest prices when it comes to hotels !Review fromSherrie K
Date: 06/03/2025
4 starsWas easy to book, multiple room options shown. Did not like all the pop *** trying to get me to buy, or try, other services before the booking was finalized. Then there was more after booking.Review fromMark E
Date: 06/03/2025
1 starMark E
Date: 06/03/2025
I booked a hotel one day. Our plans changed overnight. And had to go a different direction. It was the next day I cancelled it. The trip wasn't happening till. The end of the month. They didn't want to lose $ ******. They are a total rip off. I will never use them again,even to save a few bucks..Super.com
Date: 06/05/2025
Hi ****, thank you so much for reaching out and sharing your experience. We completely understand how plans can change overnight, and we're here to help. The cancellation policies are determined by the terms set during your booking. While some bookings have flexible options, others might be non-refundable with specific conditions. We make sure these details are clearly outlined during the booking process for transparency. If there's anything we can do to help you review your specific booking or explore other options, please don't hesitate to reach out to us directly. Were here to assist you and make your experience with us as smooth as possible.Review fromNena W
Date: 06/03/2025
1 starNena W
Date: 06/03/2025
Super.com pop up in skyscanner to be the cheapest among any other booking site, googled it and it says its legit site! Book a hotel for July-8-9, made sure date was right. They charged $164.99, then they offer for additional $17 for Refundable Transaction, so I took it! "REFUNDABLE" that sum up to $181.99 on my card. After receiving the confirmation, the dates are wrong, it's for May *****, which is the date that I book it at night, I contacted super.com right away via chat, when I mentioned the issue, the *** said pls. fill up the form before I can connect you to the specialist! The form given are details for credit card info. I thought it's for a refund, when I click, it went to ******, asking confirmation to charge$47, then it made me skeptical and wonder why would I be charged $47 again just to talk to the specialist?, I closed the window right away, then I called their customer service, when I told the *** bout the issue, he said right away he cannot make any changes, I asked him for a refund, he said he cannot make any refund, I asked why not? I purchased that $17 for "Refundable" transaction as what it says Refundable for any reason of canceling the booking, he gave me a BS answer, that the additional $17 is for something else! then he said I can try to file the refund through that link that was given in my confirmation details for canceling and refund. I said this sounds like a scam to me, he got quite! I told him if you wont give me a refund even with that $17 Refundable transaction, I will have to dispute this transaction, he said ok mam! I tried filing a refund through the link that was given in my confirmation and followed the step as the *** suggested me and I was given a ***ly that the refund process was closed! customer *** is so dismissive. You book in certain date and they will give you a wrong confirmation date, then they says it's your fault, they can't make any changes nor give you a refund even if you buy additional $17 Refundable Transaction.Super.com
Date: 06/05/2025
Hi ****, thank you for reaching out and sharing your concerns with us. The $17 charge was for our Enhanced Refund option, intended to cover unforeseen circumstances such as illness, Covid-19 infection, flight disruptions, and adverse weather. It's designed to give you peace of mind for unexpected situations. With regards to the booking dates, we are currently reviewing it on our end. At this time, we are unable to proceed with the refund due to an open refund filed for the transaction. Once a chargeback is initiated, it is Once a chargeback is initiated, it temporarily limits our ability to take further action until the dispute is resolved. That said, our corporate team will be reaching out to you directly with the next steps and any necessary guidance to help you move forward and resolve this as smoothly as possible. We truly appreciate your understanding, and were here to support you every step of the way.Review fromDavid M
Date: 06/03/2025
5 starsSaving money is always a good thing, thank u super.
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