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Average of 2,193 Customer Reviews
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Review fromKim M
Date: 06/02/2025
5 starsActually it was very easy to book my room for the four nights the price was very good it beat all of the others and even the hotel they didn't want to match it so I ended up booking with super.com nice experienceReview fromMonique w
Date: 05/31/2025
1 starMonique w
Date: 05/31/2025
Super.com is a scam. They refuse to refund my booking after the hotel approved it due to a medically necessitated cancellation. Super first stated that they would not refund, then stated that a credit usable through their website towards other bookings good for 30 days would be given instead of a refund when I was promised a full refund, and the icing on the cake is they now want me to send them a picture of my photo ID front and back before they will issue a refund. Also they sign you up for a $15 a month membership when you do not approve acknowledge or even know that such a thing is happening. This is a scammy African gold mine style creepy website and I have had to escalate this refund to a credit card dispute. The agent I spoke to took half an hour of my time forcing the manager of the hotel to send three different types of documentation stating I had legitimately canceled my booking, and even then they refuse to simply refund me. Stay away from this scam company
Super.com
Date: 06/03/2025
Thank you for reaching out to us, *******.I'm happy to confirm that weve already processed a full refund to your original payment method. You should see the amount reflected on your account shortly, depending on your banks processing time.I also wanted to kindly clarify that the membership sign-up was part of the special rate you selected at the time of booking. This information is disclosed during the booking process and included in the rate details so our members can enjoy exclusive discounts and benefits.That said, we completely understand how these things can be missed, and were always here to ensure a smooth experience for you. If you have any further questions or need assistance with anything else, please dont hesitate to reach out.Review fromEllen F
Date: 05/31/2025
1 starEllen F
Date: 05/31/2025
This company is preditory. I called to inquire about a partial refund, received instructions for gaining that refund, followed the instructions, and then was told 1) I had never actually made a purchase with the company 2) they "do not issue refunds. I changed travel plans specifically because I was told I could receive a refund. I paid for two days in a hotel, despite being told I only had to pay for one. Therefore, I did not receive the full services rendered. Furthermore, I unknowingly signed up for a "membership" and was charged 15 dollars the following month. In trying to SAVE money, I spent over DOUBLE the amount what I needed to spend.Super.com
Date: 06/05/2025
Hi *****, thank you for reaching out and sharing your experience. We understand how important it is to have clarity and confidence in your transactions, and we're here to assist you in resolving this matter. It's important to clarify that refunds are determined by the specific terms associated with your booking, and we aim to provide clear instructions to facilitate any eligible refund process. As for the membership charge, our process involves clear steps where agreement to terms and conditions is required, including the sign-up for the membership. We strive to be transparent, but if there's been any confusion, we're more than willing to help clarify and assist. At this time, were unable to proceed with the refund request due to an open chargeback filed for the transaction. Once a chargeback is initiated, it temporarily limits our ability to take further action until the dispute is resolved. We appreciate your understanding during this time.Review fromBrandon S
Date: 05/30/2025
5 starsExcellent customer service . And fast and easyamazing what they can do for youReview fromKaren W
Date: 05/29/2025
5 starsIts Great! We save money, plus when checking in at the hotel everything goes quick and easy. No hassle!Review fromLindsay Z
Date: 05/29/2025
1 starLindsay Z
Date: 05/29/2025
Worst Travel app I booked through Super.com for an out of town stay. I get to the hotel after working ************************************************************************************ I have a booking number from Super.com, but the hotel still has no record of me. So I end up having to fork out another $435 for a hotel across town for a 4 night stay. I was told by Super.com that since it was their fault, that I could get the $416 credited back to my credit card within 3-5 business days. I look and see that Super.com gave me $416 in credits to use on their site. I don't want to use their site again if I can help it. I would like my $416 back so I can help pay down my credit card for having to book 2 hotels. I chatted with a virtual agent this evening and he said that since the credits were given, there is no way possible I can get my $416 back. I am frustrated with the lack of customer service and care.Super.com
Date: 06/05/2025
Hi *******, thank you so much for reaching out to us and sharing your experience. We genuinely appreciate you bringing this to our attention and understand how important it is to have a seamless travel experience, especially after a long day. Our team values ensuring you feel supported every step of the way. Im happy to let you know that we've taken action by removing the credits and processing a refund to your original payment method. This reflects our commitment to making things right for you. If there's anything else we can do or if you have any questions, please don't hesitate to reach out. We're here for you and eager to help!Review fromAb J
Date: 05/28/2025
4 starsIts a must have for first timer. I always prefer taking a look at the site before booking.Review fromERIC C
Date: 05/28/2025
1 starERIC C
Date: 05/28/2025
******** company to deal with************ company to deal with!!!!! Hotel cancelled one of my nights based on Supers agent stating that they could refund if hotel said it was ok. Nope!!!! They wanted the person's name on hotel letterhead showing modifications to reservation. I ss the email and even try to forward email to agent.....that was not acceptable. Do not spend your $ on this website. It will be a horrible experience.Super.com
Date: 06/05/2025
Hi ****, thank you for reaching out and sharing your experience with us. We truly value the opportunity to assist and assure you that we're committed to making things right. I understand that navigating through refund procedures can feel complicated, and I want to clarify that we require an official documentation from the hotel on their letterhead to proceed with refunds. This requirement ensures accuracy and accountability on all sides, allowing us to swiftly address and process your request. Your feedback is extremely important to us, and we're more than willing to work with you to resolve any issues. If you need any other assistance, please reach out to us directly.Review fromChris D
Date: 05/28/2025
1 starChris D
Date: 05/28/2025
They make incorrect bookings and refuse to change them even within 10 minutes of making it. Very hard to get customer service and just take your money without trying to help resolve problems and correct their mistakes.Super.com
Date: 06/05/2025
Hi *****, thank you for sharing your feedback with us. We understand the importance of flexibility in travel plans and want to clarify that your reservation was under a non-amendable and non-refundable policy, as per the terms and conditions set by the hotel. As a third party, we're unable to make changes to these bookings directly. We genuinely value your feedback and are always here to assist if you need further clarification or support. Please feel free to reach out anytime.Review fromOmneya K
Date: 05/27/2025
1 starOmneya K
Date: 05/27/2025
Absolutely the Worst and ************************************ Avoid ******************** at All Costs Ive never dealt with a more unprofessional and frustrating company than Super.com. I had a booking through them at ************************, but due to a medical emergencythe surgery being postponedI needed to modify the reservation. Youd expect a little empathy and basic support, right? Wrong.Instead of handling the issue like a responsible third-party booking platform, Super.com insisted that I should contact the hotel myself. I spent hours on the phone with the hotel, only to be toldquite correctlythat they are not supposed to deal with guests directly for third-party bookings, and that Super.com should be the one to reach out.When I relayed this back to Super.com, they still refused to help. Only after immense pressure did they agree to email the hotelbut get this: they asked me to provide the hotels email address! Are you kidding me? Youre a booking platform and you cant find the contact info for the hotel you booked me into?To make things even worse, they used the guest's email as the sender rather than contacting the hotel as a third-party booking agent. This is not only unprofessionalits misleading.Their support team is rude, unhelpful, and dismissive, and the way they handle customer issues is a joke. Ive never been treated with such disregard as a paying *********** yourself a favor and stay far away from Super.comyoull regret it if anything goes wrong with your booking.Super.com
Date: 06/05/2025
Hi, thank you for reaching out and sharing your experience with us. We genuinely understand how important it is to receive support during unexpected situations, such as a medical emergency. Our goal is to assist you in such circumstances, and we hope you feel better now. I'm pleased to inform you that we will be refunding the amount for 4 nights, as the hotel charged a no-show fee for one night. Additionally, a member of our corporate team will be reaching out to you soon to provide further assistance and guidance. Your experience matters to us, and we are dedicated to ensuring you are well taken care of.
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