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Customer Review Ratings
Average of 2,180 Customer Reviews
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Review fromGary B
Date: 04/17/2023
5 starsQuick and easy booking. I plan to use the service on my next trip in May.Review fromSamantha N
Date: 04/17/2023
5 starsMy experience was personally a great one. We got the room we booked as expected for the cheapest price and the check in/out process was smooth. Would definitely recommend booking through this site!Review fromCherie R
Date: 04/16/2023
5 starsI have booked with super travel twice now. I will continue to. There prices are GREAT! Especially if booking after 6:00pmReview fromJose C
Date: 04/16/2023
5 starsJose C
Date: 04/16/2023
El servicio fue sumamente rpido y excelente . Adems los precios obtenidos fueron muy superiores en ahorro comparado con diversas plataformas. Definitivamente son los aliados. Los recomiendo .
Super.com
Date: 04/21/2023
*************,Gracias *** tu *****. Nos alegra que haya disfrutado de su experiencia con nosotros. No vemos ninguna queja registrada, *** lo que nos lleva a creer que calific con 1 estrella *** error. Agredecemos si lo puede revisar.*********** su negocio y esperamos servirle nuevamente en un futuro cercano.Saludos,Super.com
Date: 04/21/2023
Por favor, desconsidere el anterior comentario.Review fromAnnetta H
Date: 04/16/2023
1 starAnnetta H
Date: 04/16/2023
I used this service for years until 4/23 when they started STEALING MONEY I made a reservation and the hotel stated they didnt have any rooms available so I contacted SuperTravel and they said they keeping my money so I had to sleep in a shelter because they STOLE MY MONEY MAKING ME THINK I HAD ACCOMMODATIONS AT THE ***** AND I DIDNT AND THEY WOULD NOT GIVE MY MONEY BACK OR PUT CREDITS ON MY ACCOUNT THIS IS BY FAR THE WORST TREATMENT STEALING AND THEY LIE DONT BOOK THROUGH THEM THEY USED TO BE SNAPTRAVEL SINCE THEY CHANGED THERE NAME THEY HAVE BEEN STEALING PEOPLE MONEY AND STEAL THEY ARE ALLOWED TO OPERATE SHAMEFUL!!!Super.com
Date: 04/17/2023
Hi *******,Were sorry that you have that perception of our service. We can assure you that we are a legitimate company. We've been featured in the New *********** SmarterTravel, Conde Nast Traveler and dozens of other press outlets.We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.Thank you.Review fromErica H
Date: 04/15/2023
5 starsI was able to find a great rate for a last minute hotel. The whole process is super easy and no problem at the hotel. I will definitely use again and recommend to my friends and familyReview fromMarta R
Date: 04/14/2023
5 starsVery easy and helpful page. I love it so muchReview fromDebbie P
Date: 04/13/2023
1 starDebbie P
Date: 04/13/2023
I had used Super Travel in the past and have the app on my phone. I went into it to look for some hotel deals. Somehow I end up with them sending me a Super cash card. I did not order the card. I tried to call them today to have it canceled. I spent 42 minutes on hold then to be told by a recording to call back later.Super.com
Date: 04/17/2023
Hi ******,We appreciate you taking the time to reach out to us.We apologize for your call getting disconnected as well as the wait time to connect with an agent over the phone, however please note our wait time is based on the volume of calls we receive, which varies. In this instance, one of our agents will be reaching out to you personally on the same number you initially called in from. We hope to get this resolved for you as soon as possible.Review fromLatryse H
Date: 04/13/2023
1 starLatryse H
Date: 04/13/2023
This company is a SCAM! I paid for a refundable booking fee. The hotel could not find my reservations. I requested a refund in advance and my request was denied. They literally just took my money. I searched all over the website to at least request a credit and there isnt an option to do so anywhere on the website. DO NOT BOOK THROUGH THEM unless you have money just to throw away.Super.com
Date: 04/17/2023
Hi Latryse Were sorry that you have that perception of our service. We can assure you that we are a legitimate company. We've been featured in the New *********** SmarterTravel, Conde Nast Traveler and dozens of other press outlets.For your reservation, you purchased an extension to the non-refundable policy and if your claim falls under the stated criteria to receive a refund billing information is required to process your claim. On the other hand, if the hotel and our travel supplier reported that the accommodation did not allow you to check in you are entitled to a refund regardless if the reservation has a non-refundable policy.Our Support team is currently working on your case, reaching out to the travel partner and the accommodation, and will be in touch with you as soon as possible.We really appreciate your patience so far.Super.com
Date: 04/17/2023
Hi Latryse Were sorry that you have that perception of our service. We can assure you that we are a legitimate company. We've been featured in the New *********** SmarterTravel, Conde Nast Traveler and dozens of other press outlets.For your reservation, you purchased an extension to the non-refundable policy and if your claim falls under the stated criteria to receive a refund billing information is required to process your claim. On the other hand, if the hotel and our travel supplier reported that the accommodation did not allow you to check in you are entitled to a refund regardless if the reservation has a non-refundable policy.Our Support team is currently working on your case, reaching out to the travel partner and the accommodation, and will be in touch with you as soon as possible.We really appreciate your patience so far.Review fromKay S
Date: 04/13/2023
5 starsWe paid 3 months in advance and had no issues checking in. I booked 2 rooms, one for another couple. I was apprehensive reading some of the reviews; however the cost savings were significant. Would not hesitate to book SuperTravel again.
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