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Customer Review Ratings
Average of 2,180 Customer Reviews
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Review fromRicky C
Date: 04/13/2023
1 starRicky C
Date: 04/13/2023
I had a terrible experience with this service. I arrived to my hotel at 11PM and the reservation was never communicated to the hotel. The hotel could not honor this reservation.I spent more than a hour on the phone with them and I was unable to have it resolved. It was 1:10AM and they couldnt approve a refund. They are saying that they will have someone call me within 45 minutes. Stay away from this service. It seems like a scam. I contacted my credit card company and requested a refund to the original reservation. They have bad customer service.
Super.com
Date: 04/17/2023
Hi *****,We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.It is noted that you were fully refunded and granted compensation.We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.Review fromJoe K
Date: 04/12/2023
1 starJoe K
Date: 04/12/2023
Site is an absolute scam. They took my money and never forwarded it to the motel. I waited 90 minutes in the lobby with no resolution. My attorney will be following up with this as will the better business bureau.Super.com
Date: 04/13/2023
Hi ***,Thank you for reaching out to us about your reservation.We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.This matter has been escalated to our *********** team who will be reaching out to the accommodation and the travel partner to investigate what happened and will follow up with you as soon as possible.Super.com
Date: 04/20/2023
Hi ***,Thank you for reaching out to us about your reservation.We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.This matter has been escalated to our *********** team who will be reaching out to the accommodation and the travel partner to investigate what happened and will follow up with you as soon as possible.Review fromJohnny C
Date: 04/11/2023
5 starsFound a great rate. Easy to book. Would use again.Review fromPedro M
Date: 04/10/2023
5 starsEasy, fast and effective.You will find the best room ratesReview fromMarvin M
Date: 04/10/2023
5 starsI was able to find a great hotel at the last minute with a low price compare to their competitors prices.Review fromLupita H
Date: 04/10/2023
5 starsBest price at a good hotel. It was a last minute decision and Super Travel came through with no problems. Ill definitely use it again and recommend it.Review fromEmanuel t
Date: 04/09/2023
5 starsI always find my cheapest options here, and I have never had any problems with any of my bookingsReview fromMelissa A
Date: 04/09/2023
1 starMelissa A
Date: 04/09/2023
Beware of this company. Charged credit card but serviced had to be paid again once at hotel. 3 days later they haven't given refund and will not return phone calls. 13 emails later still nothing. Would say don't use them at all for travel needs they are scammersSuper.com
Date: 04/11/2023
Hi *******,Thank you for reaching out to us about your reservation.We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.This matter is being looked at by our *********** team who will be reaching out to the accommodation and the travel partner to investigate and will follow up with you as soon as possible.Regards,Review fromCynthia W
Date: 04/09/2023
1 starCynthia W
Date: 04/09/2023
SuperTravel changed my booking dates. I went to the hotel and they could not find my reservation. Then they found it under the wrong dates. There were no available rooms with 2 beds so had to go somewhere else. Was informed by ***** that as long as we contacted SuperTravel 72 hours prior to the actual booking dates that the stay was fully refundable. On hold for long times with supertravel. Got hung up on multiple times. Still trying on hold. Requested statement from the Hyatt to assist with this ridiculous situation. The hotel Hyatt said they will do everything they can to help. Currently we are still in the 72-hour window and I am doing everything I can to reach Supertravel. Long hold times... hours. the chat did not work. I can't believe that this company is still in business the way they treat customers. I will need to call my credit card company to make a dispute because SuperTravel is obviously a scam. They steal from hard working people that can't afford to be taken. I will continue to do what I can but if I can at least warn 1 person out there to not use them and get taken then I will. I will have something from the Hotel and will send it to them and hopefully per Supertravel's policy they will honor the cancellation and give me a refund.Super.com
Date: 04/11/2023
Hi *******,We are truly sorry for your experience and we appreciate you taking your time to share your feedback with us.Please note that we do not have the ability to modify any reservations or change your research.Every reservation is made based on the search that is made in order to list the options based on the criteria that you have input. If the dates that you have selected are not available, the system lets you know and shows the next available dates. It is the guest's responsibility to confirm the dates and the hotel before moving to the payment page and then finalizing the purchase.In this case we have cancelled the reservation and provided a full refund back to your account on April 10, 2023. We appreciate your patience on this matter.Regards,Review fromPenelope C
Date: 04/09/2023
5 starsEverything went very smooth, from making my reservation to checking into my hotel there was no glitches it was perfect
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