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Reviews

Customer Review Ratings

3.65/5 stars

Average of 2,198 Customer Reviews

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Review Details

  • Review fromKathy P

    Date: 02/13/2023

    5 stars
    ************** Supertravel is excellent Great price for hotels. Easy app to use. I will definitely use this app again. I wish if the price of the room goes down before I check in, Supertravel would lower my cost too.
  • Review fromPete P

    Date: 02/13/2023

    5 stars
    Everything was ??!!! There was no hidden extra costs....Will definitely use again.
  • Review fromCharles J

    Date: 02/11/2023

    5 stars
    The hotel was a little funky, but clean and the price was right!
  • Review fromCristina G

    Date: 02/10/2023

    5 stars
    Was very happy to find such a great rate for my preferred hotel, far better and less expensive than any other website including the hotels own site. SuperTravel site was very easy to use and the deal I booked was accepted without question at the hotel! I highly recommend SuperTravel.
  • Review fromIris K

    Date: 02/10/2023

    5 stars
    We got the best deal and very easy to use.
  • Review fromSindhu B

    Date: 02/09/2023

    5 stars
    Amazing rates and great customer service. We were able to book an amazing resort for a great price. I was able to contact customer service right away and they were very friendly and helpful.
  • Review fromTodd M

    Date: 02/09/2023

    1 star

    Todd M

    Date: 02/09/2023

    This company *****. I booked a room and it made it for 1 month passed when I needed to. I tried to change the dated and they said I couldn't change them or cancel. Now I'm out 100+ for a room I can't use

    Super.com

    Date: 02/10/2023

    Hi ****,We are truly sorry that you had trouble with your reservation Please note that we do not have the ability to modify any reservations or change your research. Every reservation is made based o the search that is made in order to list the options based on the criteria that you have input. If the dates that you have selected are not available, the system lets you know and shows the next available dates. It is the guest's responsibility to confirm the dates and the hotel before moving to the payment page and then finalizing the purchase.Since you booked a Non-refundable booking is mandatory to obtain hotel approval authorizing a refund.Our Amendments team is currently reaching out to the accommodation on your behalf to request an exception to be made. They will follow up with you as soon as possible.
  • Review fromMimi J

    Date: 02/08/2023

    5 stars
    Was leery at first, but checked reviews & they were good. It was easy, definitely the cheapest & we were very impressed with the end result. We feared we would get an inferior room but definitely not the case with our stay. Very pleased & will definitely use them in the future!
  • Review fromNeal J

    Date: 02/06/2023

    5 stars
    Had the best prices on our Arizona resort compared to any other travel agency. Will definitely use again in the future
  • Review fromGlen M

    Date: 02/06/2023

    5 stars
    Fast and accurate. Would use again when I travel out.

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