Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

Reviews

Customer Review Ratings

3.65/5 stars

Average of 2,196 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromLaren W

    Date: 01/24/2023

    5 stars
    Super easy to book!Super fast! It literally took less than five minutes to get great deal, pick room, and pay. Literally hassle free!
  • Review fromAdelino B

    Date: 01/23/2023

    5 stars
    Super easy and prompt service. I had no problem. I'm satisfied using Super Travel. Thank you.
  • Review fromTobi P

    Date: 01/23/2023

    5 stars
    Very easy. Legit and communicated very well. I will definitely use them again.
  • Review fromGregory P

    Date: 01/22/2023

    1 star

    Gregory P

    Date: 01/22/2023

    Bucked a room with super travel online with a credit card with the refund Insurance had to cancel my trip due to an illness with the family when I went to file the refund they tried to make me use my bank checking account number On the form for refund even though I did not use the checking account for purchase this seems like a very shady way to handle business and a prime opportunity for fraud at this time the issue is still not resolved with Super travel

    Super.com

    Date: 01/26/2023

    Hi *******,Thank you so much for reaching out and we are so sorry to hear about what happened. Please note that the enhanced refund policy has it's criteria and policies which would only accept bank checking account where they can process the refund if approved.Our Amendments team is currently working on finding a work around and they will get back to you shortly. Thank you for your patience.
  • Review fromJaxx B

    Date: 01/21/2023

    5 stars
    Great service,, would definitely use them again. Thank you so much!
  • Review fromChris P

    Date: 01/21/2023

    5 stars
    I was ***** using super travel because it was so much cheaper then all the others and I've lost my money taking chances before by not using the big names like Priceline , or hotels.om or Expedia but to my amazement Super Travel did what they said and went right through, I had no issues or problems and had great customer service . I would recommend them to everyone who's looking for a great deal.
  • Review fromBrian T

    Date: 01/20/2023

    5 stars
    Use this app for 3 straight months every year. With the rising price of fuel this is an awesome break for the wallet. **************** is phenomenal
  • Review fromChristine W

    Date: 01/20/2023

    5 stars
    I had the true pleasure of speaking to ****** in customer service yesterday. He was so pleasant and helpful to me I feel he needs a shout out. I commend him for his disposition and courtesy. Its rare today to find a person in customer service be truly helpful and nice!
  • Review fromStephan B

    Date: 01/19/2023

    5 stars
    I use hotels for work all the time and every time I need one I go to SuperTravel. **************** is always great, deals are always great, and Ive never had any issues booking rooms. Will continue to be a loyal customer.
  • Review fromAhmad N

    Date: 01/18/2023

    5 stars
    Best deals ever easy to manage no hidden fees. I will be using snap travel as a happy and satisfied customer hope they can give me better deals from now too??

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.