Reviews

Review Details

• Review fromSimon A

  Date: 01/13/2023

  5 stars
  Easy to book a hotel with a great deal. Definitely recommend it and will use it again

• Review fromJohn C

  Date: 01/13/2023

  1 star

  John C

  Date: 01/13/2023

  Worst thing ever. Dont use ever! Terrible! This site is a scam
  

  Super.com

  Date: 01/13/2023

  Hi ******,Thank you for reaching out about your recent reservation and we do apologize for the issue you had encountered. Some incidents might occur in the travel industry, that as a third-party we cannot control, but indeed, we have procedures in place to reduce that negative impact as much as possible.We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.Please note that you made a same day reservation, and it might take a couple of hours for the reservation to show in the hotel's system. Again we do apologize for the inconvenience. Our team has exhausted all efforts and provided several solutions to the issue and we see that you chose one of them in which our team was able to action accordingly.We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

• Review fromDavid S

  Date: 01/12/2023

  5 stars
  Very user friendly. Great rates. Easy to share with associates.

• Review fromBrad O

  Date: 01/11/2023

  5 stars
  Easy to use and saved money on a clean nice hotel. Will use again of given the opportunity

• Review fromLauren S.

  Date: 01/11/2023

  5 stars
  I was able to book and check in within hours. It was very last minute and the hotel was very nice. Thank you! I will definitely use Supertravel in the near future!

• Review fromJames C

  Date: 01/10/2023

  5 stars
  Easy to use, and when a mistake was made on the hotels billing SuperTravel rectified promptly.

• Review fromKerstin J

  Date: 01/10/2023

  1 star

  Kerstin J

  Date: 01/10/2023

  Purchased a flight to ****** from SnapTravel... now apparently called SuperTravel. About a month and a half later was told one of the legs of the flight was cancelled and they sent me an alternative flight. The new flight had me leaving **** prior to me landing in **** (flight in landed at 9:20 am, flight out left at 8:30 am). When I pointed this out, they said the would find me another flight. After a few weeks of them "waiting to hear from the supplier".... whatever that means. They sent me alternative flights that left on different days from my orginal date and did not work for me. After dealing with this for over a month, I requested a refund because at that point I needed to get another flight so my vacation (and B day) wasn't ruined. Basically, they told me that they DON'T GIVE REFUNDS FOR ANY REASON! What?! So you're telling me.... I purchased a flight that your company cannot honor and you won't give me my money back? What kind of nonsense is that? They offered a travel credit good for a year. I don't travel often and this was a treat to myself following a pretty bad year. A travel credit is not helpful to me. Not to mention, I never want to deal with this company again. The way I see it, they basically stole 3k of my money.
  

  Super.com

  Date: 01/11/2023

  Hi *******,We are truly sorry to hear that you had trouble with your reservation.As this review is about flights, please connect with our flight team at ************************************************. You can also call them on call **************. They are best equipped to can help answer your question about your flight reservation.Emergency number: **************** In addition, please note that we have reached out directly to the flights team for context and so they can provide you with the best possible solution to your concern. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

• Review fromDanyell K

  Date: 01/10/2023

  5 stars
  I saved $ by using Super Travel and the room was top notch. Definitely recommend.

• Review fromRoxann B

  Date: 01/10/2023

  1 star

  Roxann B

  Date: 01/10/2023

  I will never order from supershop again. I usually buy from Amazon because they are dependable and if something needs to be returned/refunded they make that process as painless as possible. I ordered a hand warmer from them which never arrived, after going back-and-forth with several emails they refused to give me my money back but would give me store credit, I agreed to this and I purchased again the hand warmer with the store credit and again, it never arrived so that began a back-and-forth with refund requests and correspondence, one email said they had given me a credit on my credit card with an email the next morning saying they were looking into this issue and would give me a store credit. Only when I threatened to report them to the BBB and go to social media and report them as a scam did they immediately refund the money to my credit card. This company knows how to take your money but not deliver their product
  

  Super.com

  Date: 01/11/2023

  Hi ******,Were genuinely sorry to hear about your recent shopping experience. We want your experience to be smoother next time, and your feedback will help us improve our services. It is noted that our team has reached out to you. We kindly ask that you please check your inbox or spam/junk folder for our reply to further assistance. Thank you!

• Review fromDavid P

  Date: 01/10/2023

  5 stars
  Booking with Super Travel was fast and easy. The price was as stated with no hidden fees. I would use this site again and will recommend to friends and family.