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Reviews

Customer Review Ratings

3.66/5 stars

Average of 2,197 Customer Reviews

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Review Details

  • Review fromAngel L

    Date: 01/03/2023

    5 stars
    The site was user-friendly and they were able to beat out their competitors with the best price so I saved money! No issues checking in to my booked hotel...everything was as smooth as it could be!!!!
  • Review fromMichael H

    Date: 01/03/2023

    1 star
    ****. DO NOT BOOK. THEY WILL TAKE YOUR MONEY. Website advertised rooms the hotel does not have available and refused to issue any refund. **************** acted like they were reading from a script and refused to answer any of my questions. They had no problem taking my money without offering any goods in return. One star here is generous.
  • Review fromJordan B

    Date: 01/02/2023

    5 stars
    Booked and checked in within a few hours. Cheaper than everything else and no hiccup experience. Second time using and will again
  • Review fromJim and Laura B

    Date: 01/01/2023

    5 stars
    Just as advertised. Thank you and we will use again!
  • Review fromAlan R

    Date: 12/31/2022

    5 stars
    Found Super Travel on Kayak. Great price, easy to book plus wonderful communication as reservation got close. Would definitely revisit for a future trip!
  • Review fromChelsea M

    Date: 12/31/2022

    5 stars
    It literally takes me 5 minutes at most to book a room and then at hotel I just show my ID. They have some really good deals as well. Sincerely a satisfied customer.
  • Review fromMegan M.

    Date: 12/31/2022

    5 stars
    Super Travel made my trip so easy!! The whole process from *************** to a seamless check-in was so easy. And the money I saved was the cherry on top. Will def book with them again.
  • Review fromJorge N

    Date: 12/30/2022

    5 stars
    Muy buena atencin y agilidad en las rapidas .Los recomiedo.
  • Review fromHarold A.

    Date: 12/30/2022

    1 star

    Harold A.

    Date: 12/30/2022

    Scam! Paid for 2 nights Christmas Eve and Christmas the hotel never even got my reservation. They have been booked for weeks and the next few weeks to come. Beware. No refund and no problem taking all of my money. Slept in my car for 2 nights. I will never recommend using this website. I would choose zero stars if this was possible.

    Super.com

    Date: 01/01/2023

    Hi ******,Thank you for reaching out. We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry, that as a third-party we cannot control, but indeed, we have procedures in place to reduce that negative impact as much as possible.We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.It appears that our team has already actioned your concern. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
  • Review fromSusan G.

    Date: 12/29/2022

    5 stars
    Super Travel came up on my ****** search to *********! I booked easily got the best price! Enjoyed my trip and got the free room upgrade Super Travel recommended at the hotel check in desk .I would use and recommend Super Travel mostly because it was neat easy to book for me. I did the whole process on line seamlessly.

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