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Reviews

Customer Review Ratings

3.66/5 stars

Average of 2,194 Customer Reviews

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Review Details

  • Review fromNick M

    Date: 12/18/2022

    5 stars
    Great website! Had always used a different website, but have used SuperTravel twice in the last month and the prices were great and then customer service was great!
  • Review fromJorge G

    Date: 12/18/2022

    5 stars
    Was awesome !! We got a super deal and enjoy our stay ?? very easy to book.
  • Review fromNancy Y

    Date: 12/17/2022

    5 stars
    This was super easy to use and the hotel was great. So many times weve use a similar service and the hotel would be a real dive. I would highly recommend this to anyone. Especially if you are on the road and looking for last minute accommodations.
  • Review fromSherion D

    Date: 12/17/2022

    1 star

    Sherion D

    Date: 12/17/2022

    Super Travel is an absolute SCAM! I saw and booked for $89, when I checked my statement, I was charged $129! I contacted them and got the ************ around from ********, saying I booked at an "upgraded rate" sometimes their system has " a lag" and the engineer's are working on that! I let her know this lag is not my fault, why am I the one paying for it! Absolutely horrible! DO NOT USE THIS COMPANY!!!!! I FIRMLY BELIEVE THEY ARE SCAMMERS!!This was clearly a bait and switch!!!

    Super.com

    Date: 12/19/2022

    We are truly sorry to hear about your experience.As we cannot identify your booking through this review we ask that you reach out to our Support team. One of our live agents would be happy to look into this further as soon as possible.All our contact information is available on the app and site:https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
  • Review fromBrian C

    Date: 12/16/2022

    5 stars
    Last minute travel for a funeral. Great rates and very easy and convenient to use. Would definitely recommend and use again! Thank you!
  • Review fromShad B

    Date: 12/15/2022

    5 stars
    I've used this company many times and always received super fast reservations at a very good price. They are quicker than the travel agency I pay extra for and around the same price (within a *************)
  • Review fromAsad M

    Date: 12/15/2022

    5 stars
    I think you guys are awesome! I always go with ************* ******** ***** ******** no one can beat you guys price.. so convenient to go through super travel if anyone wants to book a room.. super travel thanks a lot for being so helpful to me while times are really hard for me. I really appreciate that. Sincerely ********* 
  • Review fromangela P

    Date: 12/15/2022

    5 stars
    Great service I love it . The hotel was nice and easy to check in and out
  • Review fromSusan M

    Date: 12/13/2022

    4 stars
    12/5/2022 ***************. Had very good experience with this booking company. Saved me money at the last minute when sister was hospitalized. Only downfall was its non refundable and I ended up getting sick and had to delay trip by one day. But I will use this company again. Thanks so much.
  • Review fromTawny H.

    Date: 12/13/2022

    5 stars
    Price was low and still received same service as if I made the high price.

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