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Reviews

Customer Review Ratings

3.67/5 stars

Average of 2,196 Customer Reviews

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Review Details

  • Review fromLH W

    Date: 08/20/2022

    5 stars
    Needed a Hotel at the last minute Snap Travel was quick and easy to complete with the cheapest rates.
  • Review fromRich L

    Date: 08/20/2022

    5 stars
    I already had a reservation with the hotel, but was looking for other options. Snap was able to save me almost $50 *****************!
  • Review fromElise N

    Date: 08/19/2022

    5 stars
    Easy process for booking the place we needed. I will use them again.
  • Review fromLiz G

    Date: 08/19/2022

    5 stars
    So easy to book our travel, and the price was the best rate out there. It feels strange to communicate through texts, but it is a real, legitimate travel company. I highly recommend them for the prices they are able to get along with the ease of use. I will be using them again for my travel needs.
  • Review fromOscar B

    Date: 08/18/2022

    5 stars
    Ive used it about 5 times. Only once there was a delay for the hotel getting the information; besides that, it has been the best price I have ever found and Ive had no issues of any kind. Highly recommended.
  • Review fromBert G

    Date: 08/18/2022

    5 stars
    Booked a great deal. Great prices. Save over $30. Easy to use and navigate. I will definitely recommend.
  • Review fromHenryk Dawid G

    Date: 08/17/2022

    5 stars
    Perfetto.Grazie. Veramente tutto ok. Siete fantastici. Grazie mille per tutto.
  • Review fromWilliam R

    Date: 08/17/2022

    5 stars
    Snaptravel was easy to use, no hassles, and saved me a good bit of money.
  • Review fromSandra W

    Date: 08/16/2022

    5 stars
    I was so amazed at the money l saved, it made my hotel stay even better! Very happy with the whole process.. You have just became my go to travel resource. Can't wait to book again!!!!Thank you!
  • Review fromLinda W

    Date: 08/16/2022

    1 star

    Linda W

    Date: 08/16/2022

    Really should be Zero stars!! Snaptravel is a misleading company. At first it looks like the per night rate for a hotel will save you money. But then they charge you their own fees AND something they call a Tip - for what? Use a reputable company like Expedia or go direct to the resort. That way no hidden fees. I tried for a refund from Snaptravel when I discovered this and they refused. Also they charge immediately on your card for the whole amount. At least Expedia only charges when you check in. Stay away!!

    Super.com

    Date: 08/18/2022

    Hi *****.Were sorry that you have that perception of our service. Please note that the option to add a tip and the amount is chosen by the customer at the check-out page. Based on this review we assume that you did not intend to, so a refund for the tip was issued on your original payment method. Our support team will follow up with you by sending you the corresponding receipt.

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