Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

Reviews

Customer Review Ratings

3.67/5 stars

Average of 2,196 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromCaleb M

    Date: 08/10/2022

    5 stars
    SnapTravel has consistently provided me the lowest possible rate at every hotel with no additional booking hassle. Whether I need a cheap hotel during a road trip or a more upscale option for a vacation I always use Snaptravel because I know that my booking will be ready to go when I arrive and any additional notes I leave will be accommodated without further requests. Their loyalty credits also provide a great incentive to continue to use their site for bookings if a trip will span multiple nights or multiple locations. I have recommended Snaptravel to friends and family and will continue to do so.
  • Review fromSteven A

    Date: 08/09/2022

    5 stars
    cheaper than any other site on Kayak by $30 per night! great service too
  • Review fromLisa C

    Date: 08/09/2022

    5 stars
    First time using Snaptravel. Had the best price and saved me money. Very easy to use. Will use again. LC
  • Review fromStella R

    Date: 08/09/2022

    5 stars
    Got a great deal. Hotel was wonderful, no issues with snap travel everything was smooth! Would highly recommend.
  • Review fromTimmy L

    Date: 08/09/2022

    5 stars
    They got us an awesome price and even negotiated a later check out. Will definitely be using Snaptravel again!!!!
  • Review fromVanzo

    Date: 08/08/2022

    5 stars
    Was apprehensive since Ive never heard of or used snaptravel before. I noticed they consistently had the lowest updated prices available online. I took a chance and experienced fast, no hassle service. Needed the best last minute price on a room with my HVAC off and water damage to clean. They saved $70 on the same room advertised with Expedia, etc. Thank you Snap!!!!
  • Review fromRhonda P

    Date: 08/08/2022

    5 stars
    I just used SnapTravel last week for the Holiday Inn *************** **. I Googled it for booking pricing and saw SnapTravel in the list. It works through Messenger, that's different, but OK, let's try it. I put in my request and within minutes I got a much lower price than the other booking sites, including the Holiday Inn members site. The price included the buffet breakfast that others were charging for. Bonus.The confirmation had everything exact as should be, no surprises, including an optional tip of various $ amounts to add in or not, my choice.Hotel check in went smoothly. Check out did too.At the end of the rental period, SnapTravel sent me a $30 credit voucher to use on a future booking, which I am sure I will be using.
  • Review fromZelyna M.

    Date: 08/08/2022

    5 stars
    Found Snaptravel on Trivago. Lower prices then majority of the companies out there. Booked quickly and easily. Was reminded of my booking via text and email. Was given directions to the hotel. No issues when checking into the hotel. They found my booking by my last name. Overall a great find. Will definitely use their services again.
  • Review fromAdrienne M

    Date: 08/08/2022

    1 star

    Adrienne M

    Date: 08/08/2022

    Snaptravel misrepresented their services twice. First by claiming they were offering a discounted rate. The rate they offered was higher than what was available by calling the front desk of the hotel. Second they advertised amenities for the room purchased that did not exist at the hotel and never had.The hotel charged much less for the room than snaptravel but snaptravel has so far not refunded the difference. They have sent non replies and automated messages. Scam business. You are better calling the hotel directly.

    Super.com

    Date: 08/15/2022

    Hi ********,Snaptravel provides amazing deals that you usually wont find online. However, we understand in this case you might have found a lower rate as the check-in was within the same day and sometimes hotels lower the rate for their own direct reservations to avoid a large number of empty rooms.Our hotel rooms are sourced from different partners to get you the best rates, and what makes us special is our access to exclusive deals which are only available through direct messaging. The listing also has information on the hotel amenities and a disclaimer to check with the hotel about the most up-to-date services they offer.This is just to explain that we definitely not trying to mislead anyone and we are truly sorry that it has caused you this inconvenience. It is just that, even though the hotel might provide you with a folio so you have a record of services provided, the invoice you received at the time of booking is the correct documentation for the breakdown of the charges of your purchase.The price on the folio is not the retail price for the customer but rather what the hotel negotiates with our travel suppliers. They add their fees to us and we add a small margin to cover the costs associated with running a business. We're proud of having the lowest prices around saving you money on hotels so that you can spend more on the rest of your trip!For more information please check this link:https://snaptravel.freshdesk.com/support/solutions/articles/48001014537-how-can-snaptravel-offer-such-great-deals-
  • Review fromDylan W

    Date: 08/08/2022

    5 stars
    By far the cheapest I have found! This is a real deal and have never had any problems with them. I was skeptical at first but since I have use it for 3 places and they all were just fine! Keeps you updated with the hotel and weather when youll be be arriving!

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.