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Customer Review Ratings
Average of 2,196 Customer Reviews
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Review fromSantana
Date: 08/08/2022
5 starsGreat deals for good rating hotels. **************** was good as well !!!Review fromHeather M.
Date: 08/08/2022
1 starHeather M.
Date: 08/08/2022
Horrible customer service. They charged me for a room I booked. Got to the hotel with 2 kids- to find out the hotel had been booked for days. Couldnt reach a rep. ***** later- they put me in a hotel I never would have booked. No refund. Not even a response from customer service. They offered me a coupon to use there service again! I paid for a service I did not get and I cant even reach them to get a refund. Auto response email says they will get back to me within 2 days. Its been a week and nothing. They are accepting payments for hotel rooms that are not available. And then keeping the money. BBB should put a stop to this.
Super.com
Date: 08/15/2022
Hi *******,We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.It is noted that issue has been resolved.We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.Review fromFatemeh N
Date: 08/08/2022
5 starsIt was easy, fast and reliable. It offered the best price and I am happy with their service.Review fromJacqueline A
Date: 08/08/2022
5 starsDefinitely has the best pricing I've seen on hotels! I've booked with them so many times and they reward me for booking with them.Review fromKevin H
Date: 08/08/2022
5 starsVery simple to use, and it worked without any issues. Straight forward.Review fromSimon C
Date: 08/08/2022
5 starsHelped us find a great deal on a hotel, helpful text updates, great customer serviceReview fromeileen p
Date: 08/08/2022
5 starsMy daughter has used Snap Travel several times and recommended me. The booking process is very easy and the price of the hotel was the best I found online.Review fromkristi h
Date: 08/07/2022
5 starsFound us a motel at a great rate but they should have a free cancellation if something comes up I have timeReview fromChristina C.
Date: 08/07/2022
5 starsSnap Travel was excellent. I would recommend them for anyone. They provided me a great experience. Very happy to have used their service.Review fromBen F
Date: 08/05/2022
1 starBen F
Date: 08/05/2022
I wouldn't trust the reviews on SnapTravel. I booked through here because it was the best deal that I could find for my trip and it was too good to be true. I booked 2 months before my trip and called the hotel for something unrelated to the reservation, but while calling, I inquired about the reservation just to make sure. To my surprise, they couldn't find the reservation (now two days away). I was transferred to the hotel manager who "found it" but the reservation was incorrect and I was told it was submitted wrong by the booking company but they could fix it. In the middle of the conversation, I was placed on hold and accidentally hung up on. The manager apologized and said I should call the booking company because the reservation wasn't working and they were at full capacity. After calling SnapTravel about the ordeal, they adamantly blamed the hotel and did not offer any actual help. I was then left to sort it out myself with the hotel, which had to actually rebook me and honored the rate I was given. The hotel was a nightmare in itself but SnapTravel made it worse. I then checked out of the hotel when leaving and was given a $140 **** for amenities and services (NOT A DEPOST as taken at every hotel on check in- an actual CHARGE for services that we didn't even use like the gym, pool, rooftop bar access) that they stated, Snap Travel should have explained when booking and that I would have to get it reimbursed from them. - SAVE YOURSELF THE HEADACHE -- use Priceline or Expedia or something else. In the end, because of the additional $140 amenity fee, it didn't actually save us any money. On top of all of this, the company contacted us then ghosted us after we responded. When we left reviews, they didn't take ownership or apologize. They gaslight us saying we were't actually charged $140 when my credit card and the **** in my hand listed "Amenities Fee" says otherwise. Instead of being polite and helping us like Priceline would, they ignored us and were rude.Super.com
Date: 08/15/2022
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.Thank you.
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