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Average of 2,185 Customer Reviews
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Review fromKerri V
Date: 06/09/2025
3 starsI mistakenly booked the wrong dates 2 days and they wouldnt let change the dates so I had a room that was booked and not usedReview fromJillian M
Date: 06/09/2025
2 starsJillian M
Date: 06/09/2025
I have been using Super.com for years to book trips with my friends. Sometimes we use my friends credit card to book a hotel room. Since October of last year, my friend was suddenly charged with my plus subscription when it has always been billed to my card. There were no receipts, notifications, messages, nothing to indicate or even authorize this charge to my friends bank account. PLEASE CHECK YOUR BANK STATEMENTS.
Super.com
Date: 06/11/2025
Hi *******, we appreciate you taking the time to bring this to our attention and sharing your experience with Super.com. It's important to us that you understand how our booking process works. When making a reservation, you can choose between two booking paths. Opting for the cheaper option enrolls you in our membership program, which comes with a variety of benefits, and this is likely why the charge appeared on your friend's account. When checking your booking, I am happy to report that we were able to successfully process the membership fee for the months it was charged to the incorrect card. Were here to help ensure your continued trust and satisfaction with our service.Review fromKenneth T
Date: 06/08/2025
5 starsSo far so good, easy to use and made reservations fastReview fromAndrew H
Date: 06/08/2025
1 starAndrew H
Date: 06/08/2025
Scam. Do not use. I paid extra to have a cancelable reservation, did not show on the receipt. I did get the room, that part was true. That was about 5 weeks ago, they have since tried to charge my card more than 20 times for their subscription service (3 times today). Usually they try for $15 but sometimes $30 and occasionally $5 or $8. Ive been using the Apple virtual card and so issuing a new card number is easy but they have wrecked my ability to use this card for bills as every time they attempt fraud I have to get a new card number. Not worth the $10 they saved me.Super.com
Date: 06/10/2025
Hi ******, thank you for sharing your experience with us. We truly understand how unexpected charges can be unsettling, and we're here to support you in resolving this issue. To get to the bottom of the unexpected charges, we kindly ask you to provide images or details of these transactions. Please feel free to reach out to us directly or use our chat option so we can review everything and help you promptly. Regarding the reservation, it sounds like you might have opted for the Enhanced Refund option. This service is designed to provide coverage for cancellations due to unforeseen circumstances, and we make sure to share all pertinent details when you select this add-on. If your cancellation didn't fit the criteria for unforeseen circumstances, our best advice is to proceed with the standard cancellation route. This involves getting a cancellation document or written approval from the hotel, complete with the name and position of the approving person and your check-in date.Review fromScott M
Date: 06/08/2025
5 starsGreat service very helpful Hopefully we get that cash back incentiveReview fromSherrell S
Date: 06/08/2025
5 starsSmooth check in respectful staff thank you for the amazing service.Review fromAmber T
Date: 06/08/2025
1 starAmber T
Date: 06/08/2025
This site is a SCAM. They stole my money. After a month long dialogue on their customer service promising to refund my money on a room I never even stayed in. They wiped out my account to make it look like I never did business with them. ******!Super.com
Date: 06/10/2025
Hi *****, thank you for sharing your feedback and concerns with us. We understand your frustration regarding the ongoing communication with our customer service team and the promised refund for a room you never stayed in. We want to assure you that Super.com is a legitimate company, committed to providing reliable and supportive service to all our customers. Weve been featured in reputed publications such as the **************** ******, the *************** and *******************, which highlight our commitment to providing trusted and valuable services to our customers. We've escalated your case to our support team for a thorough review, and they will be following up with you to address your concerns and provide a resolution. Your satisfaction is important to us, and were here to assist you.Review fromLucas S
Date: 06/07/2025
1 starLucas S
Date: 06/07/2025
Today I made a reservation with this website. When I arrived at the hotel, the front desk refused to check me in unless I paid an extra $100 for deposit insurance, which the last time I was there, they hadn't charged for it, nor had the website. I asked the website's support team for help and they told me to resolve the issue with the hotel. When I said that the hotel didn't want to check me in, they said they wouldn't do anything to help me because it was a non-refundable reservation. It's not fair that they put a mandatory amount of $100 to be debited without warning and weren't willing to help when everything that was required and described in the reservation had already been paid for. I lost my money because they didn't check me in, but here are my words: it's not worth using a website that refuses to help you when you need help without giving you any support.Super.com
Date: 06/09/2025
Hi *****, thank you for reaching out and sharing your experience. We completely understand how arriving at the hotel and facing unexpected charges can be frustrating. The extra $100 you were asked for at the hotel reception is a refundable deposit, typically returned to you at the end of your stay, and it's sometimes-standard practice at hotels to ensure any incidentals are covered. While your booking with us was non-refundable and non-amendable, we do want to ensure you have a positive experience. Were here to help and support you, so please feel free to reach out to us directly if you need any assistance or have more questions. Your satisfaction is important to us, and were committed to making things right.Review fromMargarita L
Date: 06/07/2025
5 starsThis is my new private concierge service ( BFF)Beyond! Friendly ! Fast!Review fromNashwa A
Date: 06/06/2025
5 starsThis is amazing and helpful will recommended to everyone.BBB all in??
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