Reviews

Review Details

• Review fromEdwin C

  Date: 06/11/2025

  5 stars
  Good hotel and good prices and good vew **** people

• Review fromKhuong V

  Date: 06/11/2025

  1 star

  Khuong V

  Date: 06/11/2025

  Booked a hotel with them, confirmation number B_18659371. The hotel did not recognize the reservation. Couldn't even get to their customer service after weeks. This website is just a joke.
  

  Super.com

  Date: 06/12/2025

  Hi ******, thank you for reaching out and sharing your experience with us. We understand how challenging it must have been not being able to reach our customer service team and having your hotel reservation unrecognized. At this time, were unable to proceed with the refund on our end due to an open chargeback filed for the transaction. When a chargeback is initiated, it temporarily limits our ability to take further action until the dispute is resolved. We truly appreciate your understanding, and were here to support you every step of the way. If there's anything else we can assist you with, please feel free to reach out to us directly.
  
  

• Review fromLeslie G

  Date: 06/10/2025

  5 stars
  Very easy to book the room and I saved money!

• Review fromCaitlin C

  Date: 06/10/2025

  1 star

  Caitlin C

  Date: 06/10/2025

  I am very dissatisfied and disappointed in this places services. I knew when you book through a third party app that I would run into the issue of possible problems occurring as it has never been shown as being different. I was staying at a place and the second night wanted to get an extension and it accidentally booked me at a different hotel than I tried booking it at. The people were all in agreement with the hotel that I could get refunded since it was still in the 35 hr window of the booking.the lady said she old call me back after the hotel signed the form and sent it to her. Then she could initiate it. I never got a call back, i called her as y was 3:00 and she said man this takes a whole its not just a quick process. So i called the hotel and they avoided my call at all possible it wouldnt even ring after that went straight to vm. That is when i waited like the womab told me to do and by that time it was 5:00 and they hrs were 9-5. This was all same day under the impression it was getting handled and stayed at the hotel I originally tried to extend. Well two days following I still have no response. I call and get told the hotel denied the cancellation after getting the run around by both places . I talk to a manager a few days following and they said they will call me back after he sees if he can remedy this situation. I get no call. Later the next day I find that I get an email stating they understand my frustration but theres nothing they could do. I dont know how theres nothing they can do if it was them that initiate the return. I was BSd the whole time lied to and led to believe things that did not happen ever and all of them gave me the run around dodged my calls when I could have just stayed at the hotel if I wouldve known otherwise thinking everything was running as planned . But Ive gotten more or less screwed out of $45 and not even a sorry for that matter. They know they screwed me over and even being nice and cordial. No guilt beware!
  

  Super.com

  Date: 06/12/2025

  Hi *******, thank you for sharing your detailed experience with us. We understand how challenging it must be to encounter issues with your booking, especially when trying to extend your stay and dealing with the complexities of third-party booking. We acknowledge that speaking with multiple people without receiving a timely call-back added to the difficulty. Please know that your case was escalated, and our agents did their very best to resolve the situation for you. As the booking was under a non-refundable rate, our travel partner could not accept your refund request at this time. We genuinely appreciate your patience and understanding and remain committed to assisting you as best as possible in the future.

• Review fromShemika R

  Date: 06/10/2025

  5 stars
  GREAT SERVICE AND BENEFITS! LOVE THE PERKS!MUST TRY!HIGHLY RECOMMEND!YOU GOTTA CHECK IT OUT

• Review fromAdam A

  Date: 06/10/2025

  1 star

  Adam A

  Date: 06/10/2025

  Super is the biggest scam ever stay away do not sign up for anything. They will take your money and never refund.
  

  Super.com

  Date: 06/11/2025

  Hi ****, we appreciate you reaching out and sharing your thoughts with us. I want to reassure you that Super.com is a trusted and established travel company, recognized by renowned publications like the ***************, Forbes, *************** and Conde Nast Traveler. We are committed to delivering reliable and high-quality service to all our customers. If you're experiencing any issues or have concerns, please dont hesitate to reach out to us directly or through the chat feature, and one of our amazing agents will be more than happy to assist you. Your satisfaction is important to us, and we're here to help resolve any concerns you may have.

• Review fromTJ A

  Date: 06/10/2025

  5 stars
  Needed a last minute booking for 3 nights for business. These guys were great!

• Review fromKaleb F

  Date: 06/09/2025

  5 stars
  Awesome service! Averaged 50$ less a night than ***********. Highly recommend!

• Review fromDavid N

  Date: 06/09/2025

  1 star

  David N

  Date: 06/09/2025

  I would give no stars if I could. I paid extra to be able to cancel a booking for refund. They denied my refund. Super.combinatory and borderline a scam. They lie and do not give a refund for a cancel booking, despite taking extra money to be able to cancel a booking.
  

  Super.com

  Date: 06/10/2025

  Hi *****, thank you for reaching out and sharing your feedback with us. We understand your concern and want to assist in providing clarity regarding your refund request. It appears that you opted for the Enhanced Refund option, which is designed to offer coverage for cancellations due to unforeseen circumstances. The criteria for this coverage are shared during the process when choosing this add-on service. If your cancellation doesn't meet the criteria for unforeseen circumstances, we recommend using the standard cancellation process. This involves obtaining a cancellation document or written approval from the hotel, which should include the name and position of the person approving the refund, along with your check-in date. Please don't hesitate to reach out to our support team if you need further assistance or guidance with this process. We're here to help in any way we can.

• Review fromCrystal W

  Date: 06/09/2025

  1 star

  Crystal W

  Date: 06/09/2025

  Booked a room and when I got to the hotel it was closed due to electricity issues. They didn't accept money from super.com. Super won't refund my money. It wasn't mine or the hotels fault that I couldn't stay.. however I'm out $90 .Super just kept my money. I still had to pay for another hotel.??
  

  Super.com

  Date: 06/10/2025

  Hi *******, thank you for sharing your experience with us. We understand how challenging it must have been to arrive at a hotel that couldn't accommodate your stay due to unforeseen circumstances. Rest assured, we are here to assist you. Please reach out to our support team directly with your reservation details, and we'll promptly review the situation to provide you with the feedback and assistance you need. Your satisfaction is our priority, and we're committed to helping find a suitable resolution for you.