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Business Profile

Online Shopping

Stitch Fix

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Stitch Fix came to BBB’s attention in October 2013. A review of complaints was done in September 2024. Complaints on file state concerns with cancellation and subscription issues.

    BBB recommends users to review their Terms of Use (Please see styling fee and payment)

    For additional support options, please visit Help.

Complaints

This profile includes complaints for Stitch Fix's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Stitch Fix has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Stitch Fix

      1 Montgomery St Ste 1100 San Francisco, CA 94104-4583

    • Stitch Fix

      122 Meyran Ave Pittsburgh, PA 15213-3309

    • Stitch Fix

      1631 Opus Dr Plainfield, IN 46168-5692

    • Stitch Fix

      731 Market St STE 500 San Francisco, CA 94103-2011

    • stitch fix

      1421 North Cockrahill Rd Dallas, TX 75211

    Customer Complaints Summary

    • 121 total complaints in the last 3 years.
    • 52 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used Stitch Fix for a period of time as a subscriber every other month, until I paused my subscription through November 2024. I received a notification that a box would ship, which I accepted. After that box arrived I was ready to cancel my subscription. I attempted to cancel on both the app and website, but when clicking the link to cancel, it re-routed to a reschedule page. There was no way to cancel. After having this issue, I emailed customer service (they do not have a phone line) and was sent an automated response that I would hear from them within 2 days (sent 11/27). On Dec 1, I still had no heard back, and received another email that another subscription box was being sent. I did not sign up to receive another box, so I emailed again. On Dec 2nd I still have not received a response from customer service for either of my emails and their “cancel link” continues to be dysfunctional on both the app and website.

    • Initial Complaint

      Date:11/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wish to cancel my account with Stitch Fix. I can not call and leave a message. I have sent email regarding this to *******************. I have placed a comment on their ******** page

    • Initial Complaint

      Date:11/24/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stitchfix does not allow me to delete my account on the website. They have my credit card on file because I used to be a customer. I have not been a customer for over a year, and I want to delete my account.I should be able to delete my account online.Customer service did not answer the phone - the only option was to send an email.

    • Initial Complaint

      Date:11/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on the 5th of November and that night it was supposedly shipping then. I used the tracking number to follow my shipment and it has been stuck in the same place for over a week which means it's missing. I contacted ******* in stitchfix support and he assured me that i would receive a refund if I hadn't gotten my shipment by today Nov 13th. We it still hasn't arrived and I've contacted them twice and sent an email to the corporate media email but I'm sure they won't reply. At this point I do not want the shoes and I want a complete refund as promised. Now they won't answer me because they don't want to give me a refund. This has been a horrible experience and I highly recommend NOBODY try buying from stitch fix, it's a terrible company.

    • Initial Complaint

      Date:11/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on ************* today, November 1, 2024. I included 2 screenshots with my complaint. The first upload is of my order placed on ************* with a 0.00 total owed. Next picture, you will then see stitchfix charged my debit card $20.00 for no good reason when I was SUPPOSEDto have NO CHARGE! I want my money refunded IMMEDIATELY and you can cancel my StitchFix order. I will NEVER be shopping with your scam company ever again. Stealing people's money. Very professional!!!

    • Initial Complaint

      Date:10/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Stitch Fix last week that included 2 items. When I went to track the status of the items today from the Stitch Fix website, and from the *** app, it indicates that only one item shipped, while the other *** is still awaiting the package, and only a shipping label has been created by Stitch Fix. I called the telephone number for Stitch Fix customer service, and it only plays an automated message then disconnects the caller. In addition, they do not have a live chat help option available, and have not responded to my numerous e-mails. This company is fraudulent and I am seeking the delivery of my second item or a full refund to my original method of for the amount of $45.00.

    • Initial Complaint

      Date:10/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a 5 piece clothing box to be delivered on 10/4. *** delivered it to the wrong address/city. I contacted stitchfix that day and had a chat with "Lady" who stated she would cancel it. On 10/14 I rec'd an email stating I would be charged if the items were not reurned. I did a chat with "****: at stitchfix and he stated that it was okay nothing would be charged as I had not received the shipment. On 10/27 I was charged $265.46. When checking the *** tracking number I see that the person who received the items by error sent them back. *** ******************. I also sent 2 emails, no reply, Can you please help me get my money back? Their CS does nothing to fix this.

    • Initial Complaint

      Date:10/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested a return bag from this company they never sent it to me and they never sent the mailing label to return the items that they said they would do and they charged my account almost $130 after not fulfilling my expectations or sending me any return bag or label

    • Initial Complaint

      Date:10/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a box mid-September, Order # *********. On Sept 23rd my home was burglarized and the package of clothing I intended to send back was ripped to pieces.

      I tried reaching out to Stitch Fix by email to get a new label, but have not heard back from anyone. Perhaps it is somewhere on their site but it is not easy to find and I have been charged $195.33 for clothes I did not want. I have had much difficulty finding any contact information for this company to assist me. I recently ******* an email for them and I am waiting to see if they will answer this email, though I do not have high hopes.

      Additionally, the last box before this(Order # *********) was a full return ( I did not keep any items), yet I was charged for 2 items and did not receive a full refund. They have kept $68 for items I do not have.

      Lastly, I see no pathway to close my account down permanently. This is a huge problem as I do not wish to participate in this service, nor to be billed again.

    • Initial Complaint

      Date:10/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I AM NO LONGER INTERESTED IN HAVING AN ACCOUNT WITH THIS BUSINESS, AND I HAVE REPEATEDLY REQUESTED THAT THEY CLOSE OUT AND PERMANENTLY DELETE MY ACCOUNT.

      I emailed Stitch fix on 10/6, 10/8, 10/9, 10/12, 10/15, 10/16, and 10/17 (all 2024). I have returned all orders that I did not want.

      There has been ZERO action to help me, and only automated responses.

    Stitch Fix is NOT a BBB Accredited Business.

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