Reviews

Review Details

• Review fromclifford j

  Date: 05/19/2024

  1 star
  Their help center states they respond within 1 hour. And i average 1 week. Because I frequently visit a business, I have no choice but to use their AirGarages parking system. Sometimes I need adjustments and it has taken almost a month for me to get it resolved. The customer has to make multiple inquires to follow up. Sometimes it's not resolved and you have to respond, which takes more weeks to get a reply.

• Review fromAndrew T

  Date: 05/02/2024

  1 star
  Doesn't advertise rates. Just has QR codes in parking garages with no internet. No initial instructions advertised. Didn't know I had to begin the rental once I parked. Came back to the car two hours later and had a parking violation for 60$ on a 3$ parking fee, that I couldn't even view until I was halfway out of ********. They don't respond to inquiries, either.

• Review fromHasan E.

  Date: 03/27/2024

  1 star
  AirGarage recently (2 months) partnered with the Chelsea ********* complex in **********************, ******** **. They introduced NO free parking. It was 2 hours free under the previous parking company. There was no forewarning to patrons. Only a few sporadic signs that say pay for parking, no times stated for when you need to pay, no **** to indicate which parking bays and no arrows on the signs to indicate the overed **** either. There is merely a QR code on one of the 5- 6 signs for the roughly 20 parking bays on the street.This has been extremely confusing and misleading and patrons have been ticketed 50$ a piece. I have met with ******* to express comprehensive signage with full details and AirGarage have reportedly said they will change but 6 weeks later and no action.The most disturbing aspect is the parking inspectors are actually ticketing people within a minute of them walking away from their vehicle. I have witnessed this on multiple occasions. Just last week, I approached a couple of patrons walking from their car since the inspector was immediately ready to ticket and they moved their vehicles. The inspector was not happy with me helping the patrons, verbally stating directly to me , "I will now stay until 2am" and when I said I am just trying to help people pay the 3 dollars an hour instead of being ticketed, he said frustratedly "good for you for being a good citizen". Furthermore, this has caused a lot of friction and recently a situation could have escalated between the inspector and a patron.We urgently need the signage to be updated to reflect every bay on the street so that patrons can have an opportunity to pay the 3$ per hour, There are a lot of delivery drivers being caught out and ticketed as well.Thank you in advance for addressing this major concern.

• Review fromVince P

  Date: 03/10/2024

  1 star
  What a scam! I parked in the Old Market of *****, ** at a local restaurant in the evening and found a ticket on my vehicle. Had no idea I was supposed to pay to park. ************** sign hidden and parking lot signs blocked by other vehicles and it was dark. Contact support is insulting. Will not go back to this area! Leaving one star only because I have to.

• Review fromJeffrey L

  Date: 01/10/2024

  1 star
  I parked in an air garage on a Sunday where ************ public parking is FREE. The air garage parking lot had only a few parked cars in it. We were going to a restaurant that was close by on Bridge Street. I did not know that I had to pay on a SUNDAY, where the ******************** doesn't ask you to pay. I come back an hour or so later and I get a parking ticket for $54. My sweet wife paid it right away, yet I continued to fume at a company who has the audacity to charge someone that much, with a nearly empty parking lot, on a Sunday in which the city itself does not charge anything for people to park. I will go out of my way to never use an Airgarage again.

• Review fromMartha P

  Date: 11/01/2023

  1 star

  Martha P

  Date: 11/01/2023

  Total rip off. Signage was poorly placed, but person to give out ticket was very quick to give. So you are paying for someone to attend your parking lot all day to write tickets, but you can't continue to pay someone to man a ticket booth.

  AirGarage

  Date: 11/01/2023

  Hi ******,We are sorry you had a poor experience. Please reach out to our support team at help.airgarage.com and we can get that ticket waived for you as a first time courtesy. Thanks!

• Review fromEric D

  Date: 10/23/2023

  1 star

  Eric D

  Date: 10/23/2023

  This is the absolute worst business I've ever dealt with. This company is Vague, unprofessional, over-priced, and incompetent. A little sign with a QR code that says "park and pay". I'd prefer to pay via machine, so i walk around looking for one, assume I can pay on my way out like most parking garages, come back to my car with a 54 dollar ticket on the windshield. Can't find a parking attendant so I call the number to receive a automated machine telling me I have to email, i emailed and get no response. Absolute worst company to give the responsibility of watching your car in a parking garage. If you see airgarage signs do not park in that lot!

  AirGarage

  Date: 10/24/2023

  Hi ****, It sounds like there was some confusion with how our system works so we apologize for that. AirGarage only accepts mobile payments so we do not have machines on our properties. We're sorry that you ended up receiving a ticket due to the confusion - if you have not paid it already please reach out to our support team at ********************************** and we can have it waived for you as a one time courtesy. Thanks!

• Review fromBryan D

  Date: 10/18/2023

  5 stars
  Easy to use, had some trouble paying but customer support was helpful and resolved my problem quickly. Parking was a little expensive but easy overall.

• Review fromWilmarie M.

  Date: 10/10/2023

  1 star
  ******************* $55.00 for one hour however the sign in the parking lot said text pay $5.00. This should be against the law. There are many complaints about this company don't see how they are able to get away with this practice.

• Review fromKales O

  Date: 10/06/2023

  1 star
  Somehow this place got my credit card # and sent me this bogus text saying that my car (with a plate that was not mine) was parked in one of their lots so they charged my card and a service fee. My credit card company is coming after them for fraud. Someone should shut this place down.