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Business Profile

Searchers of Records

TruePeopleSearch.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Important information

  • Customer Complaint:

    TruePeopleSearch.com came to the BBB’s attention in October 2018. A review of complaints was completed in October 2024. Complaints processed by BBB state issues with personal information being reported.

    Please visit TruePeopleSearch Privacy Policy to see how information is obtained, and if you would like your information removed, please visit Removals.

    For additional support, please visit TruePeopleSearch's Help Center.

     

Complaints

Customer Complaints Summary

  • 360 total complaints in the last 3 years.
  • 92 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -The website shows personal information publicly that I did not authorize to share - I followed the steps to Remove my information from their website but the process or the link does not seem to be working

    Business Response

    Date: 03/26/2025

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:03/23/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Details of a deceased relative and her family are being made public online by this company. I want it taken down. *******************************************************************

    Business Response

    Date: 03/26/2025

    Hello,

    We have submitted this listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:03/22/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently discovered that my personal information is listed on your website without my consent. I am requesting the immediate removal of my information from your database in accordance with privacy laws and your opt-out ********* information appreared twice in your website and I requested my information to be removed several times without any sucess.**************************************************************** ****************************************************************

    Business Response

    Date: 03/26/2025

    Hello,

    Please note there are three websites linked below that are not our websites. We often get inquiries for these websites. You might want to try reaching out to them directly for assistance with their Opt Out process. 

    ******************************
    *****************************
    ****************************

    We are not affiliated with them in any way. Our web address is TruePeopleSearch.com.

    Best regards,
    TruePeopleSearch Customer Support
     


    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:03/16/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When a friend searches my name on ******, the website TruePeopleSearch.com shows their search of me with a description of Registered *** Offender in the description. I am not a registered *** offender. I am a honorable Veteran. This website is impacting my life with this false description. I would like the website to clear any of my personal information from any database or search capability. I am currently contacting lawyers to foils a lawsuit for defamation of character.

    Business Response

    Date: 03/18/2025

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:03/05/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My personal information, phone number and address has been published on their site without my permission. I am a survivor of a violent crime and the offender is being released on parole. This violation of my privacy is putting me in grave danger. I have emailed the company several times they have not answered, I filled out request to remove the information in December. I would like for them to remove all of personal information from their website.

    Business Response

    Date: 03/06/2025

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:03/02/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to be removed from truepeoplesearch.com as they have access to PII and I have strong safety concerns about my online presence due to my job. They have my date of birth and my address as well as people related to me. I want anything associated with my name removed from their database. I have attached the link to my public information: *******************************************************************

    Business Response

    Date: 03/05/2025

    Hello,

    We are happy to assist you with the removal of your information from our website. 

    Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
    You will need to click 'View Details' on your search result to see the 'Remove' button, which will be at the very bottom.
    ******************************************

    If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.


    Best regards,
    TruePeopleSearch Customer Support
    ******************************************

    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:03/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******************** is selling my information without my permission, including my full address and phone number. I have had individuals contacting and stalking me because TrueSearchPeople has my information. I have tried several times to opt out, but I am not getting any response.

    Business Response

    Date: 03/05/2025

    Hello,

    All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.

    If you would like your records removed, please submit your request by using our online removal tool, linked below. We will also endeavor to block future public records that belong to the same person, but identifying these future records is not 100% accurate and cannot be guaranteed.

    ******************************************

    Best regards,
    TruePeopleSearch Customer Support
    ******************************************

    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:02/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a journalist and my mom has over 15million views and people asking for more about her. All they need to do is ****** and see truepeoplesearch has our address available. I tried contacting them and goinf through their removal process. Its glitchy (attached screenshots) and I have been unsuccessful removing ****** ******** and **** Caturanos information. Please help were very concerned and feel very unsafe having this information public when were in the public eye.

    Business Response

    Date: 02/20/2025

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Personal information on ****** search I entered my phone number *********** And what appeared was my phone number my date of birth my address personal information I dont want on there it says, true people ********** is the provider thank you

    Business Response

    Date: 02/19/2025

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:02/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/11/2025 Requested Removal of information about ****** ****** ******, ** search. Followed the process to remove 3 times total. 2/11, 2/14, 2/17 It's still up on their site!Need them to remove my info.

    Business Response

    Date: 02/18/2025

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

TruePeopleSearch.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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