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Business Profile

Searchers of Records

TruePeopleSearch.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Important information

  • Customer Complaint:

    TruePeopleSearch.com came to the BBB’s attention in October 2018. A review of complaints was completed in October 2024. Complaints processed by BBB state issues with personal information being reported.

    Please visit TruePeopleSearch Privacy Policy to see how information is obtained, and if you would like your information removed, please visit Removals.

    For additional support, please visit TruePeopleSearch's Help Center.

     

Complaints

Customer Complaints Summary

  • 360 total complaints in the last 3 years.
  • 92 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The true people search website has my personal info and I need it deleted. My identity was stolen and someone got a discover debit card in my name. I am a senior and their having my info puts me in desperate vulnerable position. I need this info removed asap!

    Business Response

    Date: 08/02/2022

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 08/03/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Coral **********

  • Initial Complaint

    Date:07/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not appreciate my private phone number and address being given out to the public.

    Business Response

    Date: 08/01/2022

    Hello,
    All of the information on our site is from public records/publicly available information.
    We are happy to assist you with the removal of your information from being shown on our website. There are 2 easy ways to do this:

    Please copy and paste this URL into your browser to be brought directly to our opt out page and follow the automated process online: https://www.truepeoplesearch.com/removal
    If you are a ********** resident and are looking to exercise your right to opt out or delete your personal information pursuant to the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of the home webpage and follow the automated process online.

    Best regards,
    TruePeopleSearch Customer Support
    https://**************************/contact

    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:07/30/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Googled my name and this internet company, True people search, is displaying my personal information. I did not authorize this and would like it removed. Thank you

    Business Response

    Date: 08/01/2022

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    TruePeopleSearch Customer Support
     

    Customer Answer

    Date: 08/02/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:07/30/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They put my personal information out including my phone number and address. I do not feel safe. I'm also worried about identity theft. Please make them take my information down.

    Business Response

    Date: 08/01/2022

    Hello,

    We are happy to assist you with the removal of your information from being shown on our website. There are 2 easy ways to do this:

    Please copy and paste this URL into your browser to be brought directly to our opt out page and follow the automated process online: https://www.truepeoplesearch.com/removal
    If you are a ********** resident and are looking to exercise your right to opt out or delete your personal information pursuant to the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of the home webpage and follow the automated process online.

    Best regards,
    TruePeopleSearch Customer Support
    https://**************************/contact

    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:07/29/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company removed the 'Don't sell my info' button so I have to go this route. I need this company to remove my and my family member's info, and add the button back so people have their choice.

    Business Response

    Date: 08/01/2022

    Hello,

    We did not remove the Do Not Sell link from our homepage. See the attached screenshot. You may also opt out using the link below. It is the same link.

     https://www.truepeoplesearch.com/removal

    Best regards,
    TruePeopleSearch Customer Support
    https://**************************/contact

    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******************* Lives in **********, ******* Age 52 (Mar 1970)Current & Past Addresses What is *********************** address?Home address, apartment, business, and rental property addresses for ******************* ****************************************************** (Current Address)2519 ************************************************* (Jun 2015 - Jun 2017)798 ********************************************************************** (Jun 2012 - Oct ******************************************************** (Jun **** - Feb 2016)2519 *********************************************** (Jun 2010 - Jul 2015)THIS PAGE NEEDS TO BE REMOVED ////THEY KEEP PUTTING BACK UP WITH OLD ADRESSES

    Business Response

    Date: 08/01/2022

    Hello,

    Our records indicate you have already been removed. Please provide the URL/web address where you are seeing your information.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not authorize this company true people search to post my personal information online and I have never shared my personal information such as address and phone number online. This website posted every address I've lived at, every phone number, a satellite image of my current residence, several family members names and phone numbers. This could be dangerous to my safety and should be illegal. I tried to follow instructions to remove my information from this website and I keep getting errors and I've read the same testimonials from others online attempting to remove their personal information.

    Business Response

    Date: 07/28/2022

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:07/26/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While searching my name to see how it ranks for my company I came across the True People Search website and noticed that all of my personal information is listed which is a serious safety issue. I made several attempts to have it removed and folled all of the generic prompts, but after verifying and clicking the accept and I am not a robot button - it does not process. I reached out to this company 2 times by email and got a generic reply, I also attempted to call and got a recording. I just would like my information immediately removed. Below are the (2) url's where my name appears. Please note my new legal name and my former name. ******** ************** (current) **************************** (former)

    Business Response

    Date: 07/27/2022

    Hello,

    We replied to your email yesterday and processed your opt-out request this morning.

    Best Regards,
    TruePeopleSearch Customer Support

    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 07/28/2022

     
    Complaint: 17628593

    I am rejecting this response because:

    Sincerely,

    ******** *****

    Business Response

    Date: 08/03/2022

    You did not provide a reason for rejecting our response.

    Customer Answer

    Date: 08/22/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *****

TruePeopleSearch.com is NOT a BBB Accredited Business.

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