Business Profile
Skin Care
SephoraThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Sephora's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.04/5 stars
Average of 91 Customer Reviews
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Review fromMolly B
Date: 12/15/2023
1 starMolly B
Date: 12/15/2023
I purchased three 3.3 Belif The True Cream Aqua Bomb Moisrurizers on Black Friday Weekend. They were on sale. That was awesome! BUT,I was supposed to get the other one The True Cream-Moisrurizer Bomb!!!I got them as gifts for my daughters.THE NAMES are so similar that I got the wrong ones. A couple of days later I went to Sephora in ********, ****. They were only able to exchange one because they did not have another two in stock. They told me to come back during the week as they were getting new stock "Tuesday." When I when back, they had them!!! But, the manager said they could only exchange if I paid the difference NOT even exchange. I wasted my time, meter coin, gas, and my good emotional state! I tried to get this resolved on Sephora's live chat, and the person said they could not solve that issue, that my choice was to return the items, get the money back and buy the items I wanted at REGULAR price. What kind of customer service is this? Terrible!I have never had this problem with ULTA!Sephora
Date: 12/20/2023
Dear *****, We are sorry to hear that there was an issue with your exchange. Please contact Sephora ****** Services by calling 877-SEPHORA ***************), or via chat through sephora.com so we can look into this further. Sincerely, Sephora ****** ServicesReview fromElaine M
Date: 12/14/2023
1 starElaine M
Date: 12/14/2023
They are advertising online that you can apply for their credit card and get 25% off your order the same day with instant approval, so I did and instantly received a message stating " it will come by mail in 10 days". Upset, I called their bank and they "instantly" approved me for over $4000, but would not give me a card number so that I could place my order and get the 25% off the same day stating, I had to wait 10 days for it to come in the mail. There clearly was no reason for my instant approval not to have been issued on the spot, other than Sephora had no intention of allowing me to use their 25% off coupon and only wanted my personal information. That was totally bait, switch, fraud and illegal. This should be stopped!! Now I have a credit card that I do not want! FYI: When I did not get my instant approval, I called to withdrawl my application, but was told, that could not be done and that I had to wait until my card arrived, then call to cancel. What good is that?? My credit has already been dinged.....but Sephora made out with my private information!! Can anything be done about this????? ******Sephora
Date: 12/14/2023
Dear ******, We apologize for your experience and thank you for your feedback. It is recommended that you contact ********************* directly with any questions regarding the status of your credit card application, as they issue and handle all Sephora credit card-related inquiries. ************* can be reached by calling ************. We hope this has helped to clarify next steps. Sincerely, Sephora ****** ServicesReview fromAshlee L.
Date: 12/05/2023
1 starAshlee L.
Date: 12/05/2023
This is by far the worst Sephora you can shop at. Staff does not acknowledge/help you.
No offer of points, it’s my birthday month no mention of birthday gift. Terrible customer service. Will be driving further to a different location from now on!!!Sephora
Date: 01/10/2024
Dear ******,Thank you for taking the time to share your feedback regarding your experience at one of our Sephora stores. To best assist you, more information is needed, including the name of the specific location visited. So we can assist you with further addressing your concerns, we invite you to contact us at 1-877-SEPHORA or via chat on Sephora.com. We'd like to document your feedback and share it with the appropriate leaders.Sincerely,Sephora ****** ServicesReview fromRamona B
Date: 12/03/2023
1 starRamona B
Date: 12/03/2023
I have been trying to place online orders since May of 2020. Regardless of what payment methods I use, gift cards, credit cards, PayPal. The order goes through initially, providing me with a successful authorization number, but minutes later, Sephora cancels my order. It has nothing to do with my bank or payment methods as I have spoken to my bank about this and Sephora is not flagged as a merchant with past fraudulent charges. It's just Sephora. Horrible experience each time trying to use my online account.Sephora
Date: 12/22/2023
Dear ******, Thank you for your feedback. We are sorry to hear you are having issues with placing orders. We see that your account was cleared for purchasing. We recommend reaching out to Sephora ****** Services by calling 877-SEPHORA ***************) should you have further questions. Sincerely, Sephora ****** ServicesReview fromJanet P
Date: 12/02/2023
1 starJanet P
Date: 12/02/2023
I placed an order online, in my account from **********************, due to our local store not having some items. Got the confirmation and 5 minutes later I received an email stating my order was canceled. I called the 877 number and spoke with a guy and he verified my information and replaced the order and put a note stating so. I received a confirmation and 5 minutes later my order (second one) was cancelled. I called a second time and spoke with someone else. Verified my info, replaced my order and again my order was cancelled (third time). Called again and spoke with a lady, as I was trying to get my 20% taken off from the second guy didnt do it and while on the phone I received a message my order was cancelled yet again. Now im being told I will have to wait 5-7 business days to get my credits and wait on a confirmation that my info was verified only to go back online to REPURCHASE everything again. I cant understand why it cant be pending instead of totally canceling peoples orders and then having to wait to get verification that you can reorder. So my card was charged 3 times and now I have to wait.Sephora
Date: 12/14/2023
Dear *****, Thank you for your feedback. We are sorry to hear you have had issues with your orders and account. If you are still experiencing problems with placing orders, we recommend reaching out to Sephora ****** Services by calling 877-SEPHORA ***************). For concerns regarding pending authorizations on your credit card, please contact your bank directly. We hope this has helped to clarify next steps. Sincerely, Sephora ****** ServicesReview fromMarcia B
Date: 11/28/2023
1 starMarcia B
Date: 11/28/2023
They have horrible customer service! And steal your earned credit point if you return or exchange. The points should be returned to customer like every other reputable company. So mad makes me want to never buy from them again. What is the point of getting rewards. The supervisor was just on a power trip. Would not recommend to anyone. Its bad enough the same product has increased 3 times in the last 8 months. Ridiculous. Not a company that will ever be my go to again. Very disappointed. PatheticSephora
Date: 12/14/2023
Dear ******, We apologize that your return was not processed as expected. We encourage you to visit our Beauty Insider FAQs page on sephora.com to review the terms and conditions for Beauty Insider Cash use. We appreciate your feedback and hope this information helps to clarify. Sincerely, Sephora ****** ServicesReview fromJulia L
Date: 11/18/2023
1 starJulia L
Date: 11/18/2023
I recently had a frustrating experience with Sephora's return process. After carefully packing and returning an item, I never received a refund. When I reached out to customer service, they claimed my return package was empty, which is simply impossible. It's disheartening to see similar complaints on their online forums, suggesting a recurring issue. This experience leaves me questioning the integrity of their return system and the trustworthiness of their warehouse processes.Sephora
Date: 12/14/2023
Dear *****, We are sorry to hear you experienced an issue with your return. Should you have further questions about this, you may contact Sephora ****** Services by calling 877-SEPHORA ***************), or via chat through sephora.com. Sincerely, Sephora ****** ServicesReview fromRamzi A
Date: 11/11/2023
1 starRamzi A
Date: 11/11/2023
Do not buy gifts from Sephora to anyone! Bought a perfume for my wife and asked for a message to be written. My wife got a regular brownish box without any messages!!! If you do not honour your own provided services Sephora, you should not offer it, period. I suggest removing the write a message thing from orders and just let people know that you are not able to wrap a gift with a message anymore!!!Sephora
Date: 11/13/2023
Dear *****, We are very sorry to hear that your gift selections were not included with your order. We would like to see how we can help remedy this issue; however, we cannot locate a recent order using the information submitted with your review (name, email, and zip code). Please feel free to reach out to Sephora ****** Services via chat on sephora.com or by calling 1-877-SEPHORA ***************) at your earliest convenience for further assistance. We appreciate the time you have taken to contact us. Your feedback has been submitted to the appropriate leadership for review and so we can improve going forward. Sincerely,Sephora ****** ServicesReview fromJill D
Date: 10/25/2023
1 starJill D
Date: 10/25/2023
Unpleasant experience August 2023 with Sephora in **************.. While I was returning a product, I was denied and given a purchase ticket informing me that future returns will not be accepted. I called the 833 number for an explanation why. I was told I returned to many products. The store itself is clean, but since women and men are touching and sampling the makeup and skin care, buying it would be a safer choice since their has been COVID protocols. I understand their concern but a sign in the store or written messages on the receipts letting you know you.. *********************** could have contacted me since they had my online account, email and telephone and given me a warning in advance. Now I am told in a very cold email response that they will uphold the 1 year decision. So now I am unable to return anything until August ****. I do not see the justification on this outcome. Again I would have compiled with their return policy if it was stated to me in advance. **************************** Ref #****-7366Sephora
Date: 11/02/2023
Dear ****, To best assist with your concerns, and to provide you with the most recent update on your account status, weve sent you an email to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** ServicesReview fromReba T
Date: 10/19/2023
1 starReba T
Date: 10/19/2023
When I purchase items using the vendor Instacart and subsequently return the items to the store, Instacart will not refund the money for the items. On one particular time Instacart owes me $256.00 in returns. I have been on the phone for 5 hours explaining the situation and waiting for a manager. I sent the pictures of the receipts to Sephora over 4 times now with still no return. Please be ADVISED that Instacard DOES NOT RETURN YOUR MONEY unless you are constantly on the phone trying to get your money back. Also, Sephora is a COWARD not to show their corporate headquarters phone number.Sephora
Date: 10/25/2023
Dear ****, We are sorry to hear of the issues you are experiencing with your Instacart returns and that you have not been assisted properly; we can understand your frustration. Your feedback has been forwarded to our leadership team for review. Please know that Sephora purchases made through and delivered by Instacart can be returned in a Sephora store, however, while the items are left with Sephora, the refund is processed through Instacarts system. As Sephora does not have visibility into Instacarts system, we ask that you please reach out to Instacart directly for assistance. You can email Instacart support at ****************** or call Instacart customer support at **************.We appreciate your understanding and hope this helps to clarify next steps. Sincerely,Sephora ****** Services
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