Reviews

This profile includes reviews for Sephora's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sephora has 108 locations, listed below.

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  Sephora

  350 Mission St Fl 7 San Francisco, CA 94105-2275

• 

  Sephora

  525 Market St Fl 3 San Francisco, CA 94105-2711

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  Sephora

  355 Stanford Shopping Center Palo Alto, CA 94304

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  Sephora

  6801 Northlake Mall Drive Charlotte, NC 28215

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  Sephora USA

  13350 Dallas Pkwy # 1250 Dallas, TX 75240-6688

Review Details

• Review fromSteph K

  Date: 10/16/2023

  1 star

  Steph K

  Date: 10/16/2023

  Gift cards useless- I would not buy them!Sephora online and customer service do not seem to care about their consumers. Beware buying their gift cards. I had 3 gift cards which I had not used during COVID. 2 of the gift cards were at least $50 a piece. And 1 I purchased for $25. When I tried to use 1 card it way lower than I expected. The other 2 gift cards which I knew I had not used did not have the full balances. Instead both had a strange balance of $13.97. I then called their customer service and got the run around. I called their customer service 5 times and not 1 person seemed to believe me or be sympathetic. I was on the phone for hours. I was able to file a case number but never got a reply back. 1 person did send me to another company called Black Hawk who is supposed to deal with these issues. Black Hawk stated they did not have any record of my gift cards! They could not do anything. (How is it possible for me to get a balance online if there is no record?!) This was in 12/2022. I was so upset I didn't use the cards then. Now it is October 2023 and I decided I might as well use the low, low balances for Christmas presents. But when I input the same 3 gift cards I got another surprise. ZERO dollars on all 3 gift cards! When I checked on Sephora community apparently a lot of other folks are also noticing their balances lower or zero, too. I find this suspicious. It could be their security is very poor and someone is stealing the gift card numbers or Sephora itself is lowering the balances if folks are not using them immediately. I have lost all faith in Sephora. I feel cheated and frustrated. I would recommend never getting a Sephora gift card unless you plan to use it immediately and have a receipt as proof. Since my cards were all older I no longer have the receipts.

  Sephora

  Date: 10/19/2023

  Dear *****, We are sorry to learn you are having an issue with your gift cards and that you were not properly assisted when contacting ****** Services in 2022; we have documented your feedback regarding this experience. Please know, the two cards, each with a value of $13.97, are store merchandise cards. Store merchandise cards are issued when a client is due a refund via store credit. Store credit is issued if a return was made between ***** days from the date of original purchase, if a gift is returned, or if the original payment was made with a gift card or store merchandise card. These store merchandise cards were generated at two different stores, one on 11/20/19 at the *************** store, and the other on 12/9/19 at the ****************** store; neither have ever had a value of more than $13.97. Store merchandise cards can only be used for in-store purchases. We see you recently used a $50 gift card that was purchased on 12/9/19 at the ****************** store; the full $50 value was applied and is now depleted of funds. We hope this has helped to clarify. Sincerely,Sephora ****** Services

• Review fromJennifer M

  Date: 09/30/2023

  1 star

  Jennifer M

  Date: 09/30/2023

  I am a solid customer of **********************. I love going to the *************** location because everyone there from the sales associates on the floor to the cashiers are extremely kind. Well, I decided to go to the Sephora that opened in the next town over which would be *******. It's a much smaller location but I wanted to see what they had to offer. Well, big mistake! No one came up to ask if I needed assistance especially that I noticed the Ouai Detox shampoo was sold out but luckily they had the combination with the leave in conditioner available. I usually don't care for assistance but today I definitely needed it. Now comes with the experience that truly caused me to write this review. There was someone in front of me being rung up. The cashier was extremely kind to them. Now it was my turn. I felt a very weird vibe from the cashier. She was very cold and passive aggressive. Not sure what the issue was but I am not the same race as the girl in front of me. I have vowed to never return to this location, Truthfully, I will stick to my regular location and have warned my friends to avoid this location since we are all folks of color.

  Sephora

  Date: 10/06/2023

  Dear ********, We are very sorry to hear that you had a negative experience during your visit to the ******* store. This is not the way we want any of our clients to be treated or made to feel, as we strive to provide a shopping experience that is fun, engaging, and consistent; discrimination of any kind will not be tolerated. Sephora is a values-driven organization with a goal to create an inclusive space where all beauty enthusiasts feel they are welcomed. We are sorry if you felt otherwise during your recent Sephora visit. Please know, reports like yours are taken very seriously and you can be assured that all details of your experience have been shared with the appropriate leadership.Thank you for the opportunity to address your concerns. We hope this helps to reassure you that we are committed to a shopping experience that positive for all clients. Sincerely, Sephora ****** Services

• Review fromChristina M

  Date: 09/27/2023

  1 star

  Christina M

  Date: 09/27/2023

  I purchased a dryer brush from Sephora less than a year ago. After no more than 20 uses the brush stopped working. The company that makes the brush is not responding to emails to fulfill a warranty claim (seems to have happened to many people) and Sephora claims there is nothing they can do to assist me as I am outside of their 90 day window. If you look up the product on their site, there are many 1 star reviews dating back through the last year stating the same issue with the brush dying less than a year in, yet Sephora continues to sell a product that they clearly know is faulty. I would have been happy with a store credit for the purchase amount, but instead Sephora would rather continue robbing people, while standing behind a product that they know overheats and dies - hopefully no one gets hurt while the company continues to turn a blind eye.

  Sephora

  Date: 10/06/2023

  Dear *********, To best assist you with your concerns, weve sent you an email to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services

• Review fromDawn P

  Date: 09/19/2023

  1 star

  Dawn P

  Date: 09/19/2023

  To allow a purchase to process for in store pickup prior to confirmation of the items being in stock and then refusing to refund the customer for 14 days is pure theft. This should never happen.

  Sephora

  Date: 09/20/2023

  Dear ****, Thank you for your feedback! We are sorry you had an issue with your order and would like the opportunity to discuss this further. A separate email has been sent to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services

• Review fromReshma S

  Date: 09/11/2023

  1 star

  Reshma S

  Date: 09/11/2023

  Bought a product on 8/11/23 and rushed over to return for a full refund 9/11/23. Product was completely unused and store manager did not refund and instead gave me a store credit, which I do not want or need. Because August had 31 days! People are out here doing smash and grabs and Sephora cant refund my money for a completely unused product because its been 31 days?? This is why I absolutely do not like shopping at Sephora. Please save your time and stick to Nordstrom and/or Ulta.

  Sephora

  Date: 09/12/2023

  Dear ******, We are sorry to hear that your Kosas Concealer was not a good fit and for any confusion there may have been with our return policy time frame. Please know, items purchased within 30 days are eligible for a full refund to the original method of payment. ******s will receive in-store merchandise credit for products returned in store within 31 to 60 days. As the Kosas Concealer was returned beyond the 30 days, even though just by a day, it was correct for the store to apply your refund as a store merchandise credit. We apologize for any disappointment this has caused. To confirm, your store merchandise credit will not expire and can be used toward a future purchase. We have included a link to our full return policy below if you wish to review. ********************************************************* We appreciate the opportunity to address your concerns and hope this information clarifies.Sincerely,Sephora ****** Services

• Review fromReshma S

  Date: 09/11/2023

  1 star

  Reshma S

  Date: 09/11/2023

  Bought a product on 8/11/23 and rushed over to return for a full refund 9/11/23. Product was completely unused and store manager did not refund and instead gave me a store credit, which I do not want or need. Because August had 31 days! This is why I absolutely do not like shopping at Sephora. Please save your time and stick to Nordstrom and/or Ulta.

  Sephora

  Date: 09/12/2023

  Dear ******, It looks like this is a duplicate review submitted under a different email. We are responding to both reviews with the same message in hopes that you are able to view at least one. We are sorry to hear that your Kosas Concealer was not a good fit and for any confusion there may have been with our return policy time frame. Please know, items purchased within 30 days are eligible for a full refund to the original method of payment. ******s will receive in-store merchandise credit for products returned in store within 31 to 60 days. As the Kosas Concealer was returned beyond the 30 days, even though just by a day, it was correct for the store to apply your refund as a store merchandise credit. We apologize for any disappointment this has caused. To confirm, your store merchandise credit will not expire and can be used toward a future purchase. We have included a link to our full return policy below if you wish to review. ********************************************************* We appreciate the opportunity to address your concerns and hope this information clarifies.Sincerely,Sephora ****** Services

• Review fromDodi M

  Date: 09/10/2023

  1 star
  returned products on 7/14/23. It is now 9/10/23. I am hoping this nightmare is coming to an end. I returned products and was still told I owed money even though I had no products since they were returned. They say they can not see purchases made in store when you call the Sephora line for help the 866 number. Some how they email you to ask you to review it online, but they have no record? The store manager did let me take a picture of the computer screen bc she new I was having issues with their awful company. They turned me into the credit bureau even though I received a letter saying not to pay my bill due to a pending dispute. They then turned me into the credit bureau's. My credit score dropped over a hundred points. I called ************* of Sephora. Ha, they owe me money! Oh, but my credit will be effected for 45 days because they can not remove it. It should have never been reported according to their letter telling me NOT TO PAY IT. Of course they are all so sorry. You would think they could see that as a long time customer that I ALWAYS paid my bill in full on time. ****** learned. You could not pay me to step foot in that place. My credit score is messed up bc THEY OWE ME MONEY. Horrible customer service. I spent around 2-3 hours a week for almost two months and it's still not over. I would think twice before shopping here. I also saw there are many other people this has happened to as well. I finally got the Better Business Bureau involved. I don't care if they are giving stuff away, I will not go near this scandalous place. I will hopefully get my check for the money they owe me and since they messed with my credit and my time I will let people know what can possibly happen to them. I would advise to purchase at another store and if you shop here pay attention to your account.

• Review fromBethany P

  Date: 07/19/2023

  1 star

  Bethany P

  Date: 07/19/2023

  Still haven't received my ordered from March 12 2023 Was told "there is nothing we can do" Tried to file claim, Sephora never responded to claim.

  Sephora

  Date: 09/12/2023

  Dear *******, To best assist you with your concerns, weve sent you an email to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services

• Review fromAshli G

  Date: 07/18/2023

  1 star

  Ashli G

  Date: 07/18/2023

  Placed an order with Sephora online, got notification that the order was ready and upon arrival the employees were in the store but the power was out. They refused to assist me with picking up the order that I already paid for. I proceeded to contact the corporate office where an employee hung up in my face. This place is sub par and their employees are true reflections. Take notes from **** *****

  Sephora

  Date: 09/13/2023

  Dear *****, To best assist you with your concerns, weve sent you an email to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services

• Review frombea l

  Date: 07/17/2023

  1 star

  bea l

  Date: 07/17/2023

  I purchased something via paypal and returned it in-store within 30 days and their policy for paypal purchases is to return a store credit instead of returning to the card that was used. This was not noted during checkout. I would never have paid with a method if I could not get my money back.

  Sephora

  Date: 07/18/2023

  Dear ***, We are sorry to hear there may have been some confusion regarding our return policy. We have attempted to research this further, however, we were not able to find a PayPal purchase using the name and email you provided. To best assist you with your concerns, weve sent you an email to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services