Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked a question on unity forum community and I received a crucial response and also it says I violated the terms and when I contact unity they only support non-technical questions. I just need to know how to find all function names in unity 3d when there are so many I only know one function name applydamage and there's no encyclopedia for this which I'm disappointed I know the unity script template but that's not the problem the problem is selecting completions

  Business Response

  Date: 05/09/2023

  Hi there,

  Thanks so much for reaching out.

  I will speak with out Community team to find out what happened with the terms violation. If there has been a violation, however, it may not be possible for you to continue to post.
  

  In terms of the support team, as you already discovered, technical support is not offered as we rely on the Community in the Forums to answer these questions. We also offer paid contracts that include technical support.

  We have some information on Functions available in our documentation and Learn sites here:
  

  ********************************************************************

  *************************************************************************

  Customer Answer

  Date: 05/09/2023

   
  Complaint: 20027673
  
  I am rejecting this response because: the function manuals is not sufficient and I want to continue posting and I received few responses on unity community
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/11/2023

  Hi again,

  I have now spoken to our Community team and they have reassured me that you are not banned or prevented from asking more questions. The warning on your Forums account was due to posting multiple posts with the same questions - this fills up the forum with duplicates, so it is our policy to encourage users to focus on one post per topic. You can, however, reply in a particular thread to ask further questions on that topic.

  All the best.
  

  Customer Answer

  Date: 05/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They promised money that hasn't occurred. Email ** them many times

  Business Response

  Date: 05/02/2023

  Hi there,?
  My apologies for any confusion caused here.

  It sounds like you may be talking about a game made using Unity.? ?Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.?

  Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue.?I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).? ?If you are experiencing a problem with this game, we suggest you contact the game developer to reach a solution.?

  Contact information is typically found within the application's settings or on the relevant app store page. Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.? ?

  My apologies I cannot be of any immediate assistance on this occasion; however, I hope the above information will help you resolve the issues you are experiencing.?

  Kind regards

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an advertisement for a slot game called Lucky Devil Slots created by a company named Conflicto. The company basically promises payouts for taking the time to play and watch video's, once you have completed the process you are supposed to be paid within 15 days but are put in a queue of others that are also waiting for payouts and nothing is ever received the company has been contacted and still no out come.

  Business Response

  Date: 05/02/2023

  Hi there,?
  My apologies for any confusion caused here. It sounds like you may be talking about a game made using Unity.? ?

  Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.

  ?Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue.?

  I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).? ?If you are experiencing a problem with this game, we suggest you contact the game developer to reach a solution.?

  Contact information is typically found within the application's settings or on the relevant app store page. Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.? 

  ?My apologies I cannot be of any immediate assistance on this occasion; however, I hope the above information will help you resolve the issues you are experiencing.?

  Kind regards

• Initial Complaint

  Date:04/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Played this game did all the tasks got paid small amounts but when it came to anything over 4 withdrawals or over 5$n nothing...I waited the 3 to 7 business days and still nothing. This should be illegal I spent a lot of time on this and the company should be responsible for it. I don't know how to resolve this issue.

  Business Response

  Date: 04/25/2023

  Hi there,?
  My apologies for any confusion caused here. It sounds like you may be talking about a game made using Unity.? ?Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.?

  Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue.?

  I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).? ?If you are experiencing a problem with this game, we suggest you contact the game developer to reach a solution.?

  Contact information is typically found within the application's settings or on the relevant app store page. Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.? ?

  My apologies I cannot be of any immediate assistance on this occasion; however, I hope the above information will help you resolve the issues you are experiencing.?

  Kind regards
  

• Initial Complaint

  Date:04/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this complaint is filed about Unity's business model which, seemingly is complicit with ****** et al. in which hundreds of games heavily marketed and represented with trust are fraudulently promising to pay consumers for their time, when in actuality never intend to pay and are boldfaced lying about payouts for advertisements watched using a series of misleading and treacherous tactics to impose upon the confidence users have in big tech app stores.upon viewing the reviews, they seem to also be fraudulent with near perfect ratings and 50k+ reviews, yet every actual review you scroll to peruse on the separate review reading window is 1-star majority with overwhlemingly and rightfully so indignant consumers so used to being ****** over they've thrown their hands up

  Business Response

  Date: 04/25/2023

  Hi there,?
  My apologies for any confusion caused here.

  It sounds like you may be talking about a game made using Unity.? ?Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.?Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue.?

  I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).? ?If you are experiencing a problem with this game, we suggest you contact the game developer to reach a solution.?

  Contact information is typically found within the application's settings or on the relevant app store page. Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.? ?

  My apologies I cannot be of any immediate assistance on this occasion; however, I hope the above information will help you resolve the issues you are experiencing.?

  Kind regards
  

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I want to start off with yes Im aware that Unity is just a platform for others to make games. Ive downloaded and played a lot of Unity games all being almost identical to each other. They advertise fast easy cash outs to then actually not pay anything. I for the last 8 months have been researching one game impartial called step by step this game was created by ************************ (fake email was provided for the in app support) Ive been playing this game for 8 month fully aware it was a scam (like every single Unity game ever created) I have won approximately $10,169 added up from 86 different cash outs my very first winning I have been closely watching for 8 months at first in the Queue it started with I had to watch 50 ads then I had to play the block game 50 times then I had to wait 7 days then after the 7 days I was played in the Queue with what appeared to be ********************************************************************************* the 100s then slowed down I have watch it all the way till it reaches number one then nothing it reached position one about two weeks ago and nothing the ************************************** numbers as if the payouts infront are actually getting paired out(they arent since Ive been in the first place to payout) I now currently have 12 payouts in the number 1 payouts queue I will be posting this everywhere I physically can post this to warn others that the developer platform Unity games are a waste of time Ive done all my research Ive needed to collect all evidence of this platform backing scam games Ive taken all screenshots to provide receipts Ive been conducting this research for 8 months its all Unity games every single one of them is a scam to waste time! If the government wants to ban apps this Unity app should be number one on the list!!! They have zero morals and do not care that they are using humans for a extra ***** in their pockets they should be ashamed of themselves shame on you!!

  Business Response

  Date: 04/21/2023

  Hi there,?

  
  My apologies for any confusion caused here. It sounds like you may be talking about a few games made using Unity.? ?

  Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.? You can see some examples of games that showcase our software here: *******************************************************************
  

  Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creators of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue.?

  These games were most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).? We suggest you contact the game developer to reach a solution.?

  Contact information is typically found within the application's settings or on the relevant app store page. Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.? ?

  My apologies I cannot be of any immediate assistance on this occasion; however, I hope the above information will help you resolve the issues you are experiencing.?

  Kind regards
  

• Initial Complaint

  Date:04/15/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have played the games from unity and I have been promised to get rewards every time i pass certain points, and i did accordingly and I redeemed the paypal and Amazon amounts but the pay out never processed the other two are having a status report of failed transaction. I want my payout as they promised and if I don't get any response I will take it public for every one to see who unity really is.

  Business Response

  Date: 04/17/2023

   

  Hi there,
  

  My apologies for any confusion caused here. It sounds like you may be talking about a game made using Unity.
   
  Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.
  Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue.
  I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).
   
  If you are experiencing a problem with this game, we suggest you contact the game developer to reach a solution.
  Contact information is typically found within the application's settings or on the relevant app store page. Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.
   
  My apologies I cannot be of any immediate assistance on this occasion; however, I hope the above information will help you resolve the issues you are experiencing.
  Kind regards

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19939234
  
  I am rejecting this response because:
  If the game was created from your platform you should be able to disclose and forward the matter to the relevant  parties as concerned.

  
  Sincerely,
  
  Bongile Bikitshi

  Business Response

  Date: 04/19/2023

  Hi there,

  I do apologise again for the confusion caused.

  We do not publish games and have no affiliation with the specific publisher that has caused this issue. This is stated in our terms of service.

  I'm afraid there is nothing we can do from our side to help, but we do recommend reporting the specific publisher on the games or app stores that their games are published to.

  All the best.

  Customer Answer

  Date: 04/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Bongile Bikitshi

• Initial Complaint

  Date:04/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company will not pay out the winning after customer follows all the rules established by the company

  Business Response

  Date: 04/17/2023

  Hi there,
  

  My apologies for any confusion caused here. It sounds like you may be talking about a game made using Unity.
   
  Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.
  Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue.
  I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).
   
  If you are experiencing a problem with this game, we suggest you contact the game developer to reach a solution.
   
  Contact information is typically found within the application's settings or on the relevant app store page. Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.
   
  My apologies I cannot be of any immediate assistance on this occasion; however, I hope the above information will help you resolve the issues you are experiencing.
  Kind regards

• Initial Complaint

  Date:04/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Payments unity/******** games. My name is *******************. I have been playing this bingo game for weeks. I have several payouts pending and have not received any payments at this point. I had a heart attack and cannot work. I really need some extra income. I have tried to teach the without success. How long does it take to start the payments. It started with over **** payments before mine. Now it is stuck at **** before me. I really would appreciate it if they would honor the promises to pay immediately as they advertised. They have false advertising which is not fair to the customer playing the games. Also it has consumed a lot of my time that I could have used somewhere else Thank you.

  Business Response

  Date: 04/17/2023

  Hi there,?
  My apologies for any confusion caused here. It sounds like you may be talking about a game made using Unity.? ?

  Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.?

  Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue.

  ?I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).? ?If you are experiencing a problem with this game, we suggest you contact the game developer to reach a solution.?

  Contact information is typically found within the application's settings or on the relevant app store page. Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.? ?

  My apologies I cannot be of any immediate assistance on this occasion; however, I hope the above information will help you resolve the issues you are experiencing.?

  Kind regards

• Initial Complaint

  Date:04/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am 75 years old and to keep my mind activit I started to play games on my phone then I seen adds saying you could win money so I thought why not I could leave my grandchildren something and when I saw PayPal and Amazon and ****** were the main people involved i started playing I have watch thousands of adds I have won thousands I payed transfer fees to ****** and i have received nothing if i get nothing o am going to ****************

  Business Response

  Date: 04/17/2023

  Hi there,?
  My apologies for any confusion caused here. It sounds like you may be talking about a game made using Unity.? ?

  Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.

  ?Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creator of these games and does not otherwise own or control the development or operation. As such, we are not able to assist you with this issue.?

  I understand your confusion because this game was most likely created using the free version of our game engine. Our logo would have appeared on start-up (also known as a splash-screen).? ?If you are experiencing a problem with this game, we suggest you contact the game developer to reach a solution.?

  Contact information is typically found within the application's settings or on the relevant app store page. Additionally, if you believe that the game engages in fraudulent behavior, it may also be helpful to contact the distribution platform from which you acquired the game (for example, the Apple App Store or the ****** Play Store) to alert them of the fraud.? ?

  My apologies I cannot be of any immediate assistance on this occasion; however, I hope the above information will help you resolve the issues you are experiencing.?

  Kind regards