Reviews
This profile includes reviews for Sunrun, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,422 Customer Reviews
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Review fromRachel O J
Date: 07/22/2022
5 starsRachel O J
Date: 07/22/2022
I am very happy with the solar company Sunrun. I have told several people about how Im saving money. It is a good thing .
Sunrun, Inc.
Date: 07/23/2022
We're thrilled you had a good experience, ******! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!Review fromVickie P
Date: 07/22/2022
5 starsVickie P
Date: 07/22/2022
Awesome personal! Amazing listening **************** with working knowledge of Solar Panels, and saving me money! Thank you Sunrun Solar!Sunrun, Inc.
Date: 07/23/2022
Thank you so much for being part of our Sunrun family!Review fromTheodore P
Date: 07/22/2022
5 starsTheodore P
Date: 07/22/2022
Sun Run made the process painless and answered my questions that every step of the way.Sunrun, Inc.
Date: 07/23/2022
Thank you for helping us to create a planet run by the sun!Review fromKara M
Date: 07/22/2022
1 starKara M
Date: 07/22/2022
I had panels added on to my existing Sunrun panels and I was told by my salesman that I would be paying the new amount (which was lower) instead of my previous billing amount and that I would be signing a new contract. I was leery and I asked for clarification on this several times because it seemed too good to be true. I was assured every time and led to believe that the new contract and lower amount would be IN PLACE of my previous contract and billing amount. Now I am stuck paying both bills for the next 25 years. As a single mother with a single income, I am at a loss and feel taken advantage of (straight out lied to my face on several occasions) and the burden of this added **** overshadows any benefit from Solar.Sunrun, Inc.
Date: 07/23/2022
Oh no, ***** We're so sorry to hear this. We definitely want to make sure you have a positive experience. Please send your address and an overview of your concerns to ************************************* so that we can connect you with a Specialist that can help you. Thank you!Review fromErin D
Date: 07/22/2022
1 starErin D
Date: 07/22/2022
Pushy sales people showed up to our home. Despite multiple times saying were not interested, they continued to press. They asked to see our personal information in the form of a pg&e ****. Additionally they showed us drone footage of our roof indicating we have a prime spot for solar panels. I found this to be creepy and a major invasion of privacy.Sunrun, Inc.
Date: 07/23/2022
Thank you for bringing this to our attention, ****. We'd be happy to look into this for you. Please send your address and an overview of your concerns to ************************************* so that we can connect you with a Specialist that can help you. Thanks!Review fromLisa K.
Date: 07/22/2022
1 starLisa K.
Date: 07/22/2022
We have had horrible services from vivint in every single department since we've had vivint installed back in 2013 until present day. The salesperson told us our electric **** would go down to under $60-00 a month from $800.00 amonth and that has never happened yet in 2022. In fact our lateset **** from our electric company is $500.00 a month and we have 41 panels and 2 batteries from vivint installed. Our electric company has come out to check our house and said somethings wrong with the solar not our electric. Their customer service department as well as their supervisors can never give us a straight answer for any of our questions and their solar systems are always not working . Yet they continue to charge us and expect us to pay for their system that doesn't work. Vivint has threatened to turn off our system which we have no problem with because it doesn't work anyway. We've told them to take it off our roof but they tell us we have to pay them $23,000.00. Our monthly **** with them is at about $5000.00 because we refuse to pay for a system that doesn't work. Their technicians come to check it and fix it but everytime in a few days it doesn't work again. We don't mind paying if they would deduct money for the time the systems don't work (which is most of the time) but they don't. We would really like to have nothing to do with vivint and have them take off their systems and go with a different company or have them fix their systems to where it works all the time, lower electric bills and deduct payments for times systems failed .Sunrun, Inc.
Date: 07/23/2022
We're so sorry to hear this, ****. We certainly don't want you to feel frustrated. Please send your address and an overview of your concerns to ************************************* so that we can connect you with a Specialist that can help you. Thanks!Review fromGordon R
Date: 07/21/2022
1 starGordon R
Date: 07/21/2022
The original solar company was bought out by Sunrun. Roof and structure damage cost agreements were not honored by Sunrun so entire cost of repairs fell on us (shared costs were because of extensive delays in panel removal). Then Sunrun started charging us as though the panels had been reinstalled, which they never were. **************** calls are a joke unless you enjoy endless loops of on-hold music. And to get out of a 20 year lease is more money than we can commit. Better to own your own panels than get into a rental agreement.Sunrun, Inc.
Date: 07/22/2022
Thank you for bringing this to our attention, ******! We're so sorry to hear that there have been issues with your panel removal and reinstallation process. I've assigned a Specialist who will review your account and reach out to you as soon as possible in order to help look into this issue. Thanks!Review fromAnna D
Date: 07/20/2022
1 starAnna D
Date: 07/20/2022
I had a zoom interview with *********************** at Momentum. First I would like to say his interviewing tactics were appalling! He was wiping his face the entire time in his car and then cut me off from the zoom camera and hung up. Maybe because I am extremely knowledgeable in Solar Sales.Sunrun, Inc.
Date: 07/21/2022
Thank you for the feedback, ****. Although Sunrun contracts with Momentum Solar, we are not involved in their hiring process. We will pass your feedback along to our business contacts.Review fromPaul B
Date: 07/19/2022
5 starsPaul B
Date: 07/19/2022
The entire process was completed in a professional manor, from the sales people to the installation personnel, including the management team. Sunrun also monitors the system for any potential problems.Sunrun, Inc.
Date: 07/21/2022
Thanks for your review, ****! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!Review fromAlfred M
Date: 07/19/2022
1 starAlfred M
Date: 07/19/2022
My secondary battery has been down and not working since June 2021. Sunrun came to replace the primary battery in November of 2021 but has not given me any timeline or answers as to when the secondary battery will be replaced! Ive called to complain numerous times and they say they dont know when battery will be replaced! This company is absolutely terrible since the time of my entire system was installed. They do provide me a $90 credit for the battery not working but my electric **** is double and at times triple in costs since the secondary battery was defected! Yes, defected ** batteries that SunRun knew had issues and were defective when it was installed on my home in 2019! I dont know what else to do as SunRun cant even give me a timeline of a secondary battery replacement!Sunrun, Inc.
Date: 07/20/2022
We're so sorry to hear this, ******. We certainly don't want you to feel frustrated. Please send your address and an overview of your concerns to ************************************* so that we can connect you with a Specialist that can help you. Thanks!
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