We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Important information

  • Customer Complaint:
    BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

    For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

    For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paramount+ has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 852 total complaints in the last 3 years.
    • 204 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had Paramount + for some time, within the last 4 months the browser that I used was ****** Chrome, it stopped working on that and I started to use Firefox instead, that worked. The main issue is that as I was going through my bank accounts, I was being charged twice a month. I logged into my account and the billing was for the 11th of each month, but now an additional charge of $7.99 (this is the normal change each month) was on the 23rd of the month. I called customer service, asked if I had any other email accounts (I do, the one I use is Yahoo, that is what email is being used for my account, this is the same for both browsers), when I told her that I had a Gmail, she said that is what the other change is for,??????? No where does it show my Gmail, but if I am being charged for each email address that I have, how do they (Paramount +) not realize that I am being double billed?? I cancelled my account and I will let those around me know so that they can also check for being double billed.I will miss the service, but not the incompetence is the billing service. Thank you for letting me rant.

      Business Response

      Date: 06/30/2025

      Dear *****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      A customer will be charged for each ********************** subscription they create. Our records show you created two subscriptions, one with your Yahoo email address and one with your Gmail email address, which is why you were being charged twice each month. If you wish to discuss this matter, please call **************** at ***************** days a week from 9 a.m. to 10p.m. ET, so we can investigate this further.

      Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:06/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family has been using Paramount+ for over a year now, and streaming content via the website on my laptop and via the app on my TV has always been frustrating. When streaming, typically at the start or in the middle of a 100-second block of advertisements, the website/app will freeze, forcing you to refresh the page or restart the app. When the content finally reloads (it can take multiple refresh/restart attempts), the advertisement block is restarted from the beginning. This entire process sometimes takes 2-3 tries, and so the viewer ends up watching multiple additional advertisements than necessary. If this situation continues, it creates the feeling that upgrading Paramount+ -- i.e., giving more money directly to the company -- will resolve the issue. It feels like a cash grab, in other words.

      Business Response

      Date: 06/26/2025

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Please call **************** at ***************** days a week from 9 a.m. to 10p.m. ET, so we can investigate this further.

      Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 06/28/2025

       
      Complaint: 23522691

      I am rejecting this response because:

      Though the service agent with whom I spoke (*******) was very patient and swift, the issue was not resolved. I was told that my case would be transferred to the appropriate department and that I would be receiving an email in the coming days. 

      Sincerely,

      ****** ***********

      Business Response

      Date: 07/02/2025

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Please allow the appropriate department to research your issue and send an email with their findings. If you need more assistance, please call **************** at ***************** days a week from 9 a.m. to 10p.m. ET, so we can investigate this further.

      Your experience with Paramount+ is very important to us and we hope we can resolve the issue.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:06/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay for my service through ***** for Paramount on email address ************************* for $7.99 on June 26 just paid my subscription. but for some reason another Paramount amount was taken out of my account in the last few months form $12.99. so I am paying twice the amount for service. I called the phone number for customer service and pressing my phone for #1 does not work and the phone hangs up on me. ************ no one answers the phone call. I need the amount for $12.99 to stop and not out of my account *********************** is longer in service for any amount to Paramount. Paramount took out on May 12, 2025 for $12.99 which is not a service that I'm using. I paid from ***** an amount of $11.99 which is my current and correct amount. I need the amount $12.99 to stop and quit taking out of my account on June 11. The email is not used and cannot get anything from it and I want paramount to stop double dipping into my account. That is why I am filing this complaint. I went on their web page and took out my bank info to stop them but get their pay from *****. I don't know why it keeps charging two separate charges Apple $11.99 and then Paramount charge on June 11 for $12.99 I am paying them double for one month. I cancel my subscription until I figure who or where that amount in going or if is fraudelent.

      Business Response

      Date: 06/26/2025

      Dear Dinah,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Please call Customer Service at (888) 274-5343, 7 days a week from 9 a.m. to 10p.m. ET, so we can investigate this further. (We understand you mentioned having trouble getting through, but our phone lines are up and going through the prompts will allow you to successfully reach an agent.)

      If you're still having trouble, you can chat with one of our customer service agents by going to paramountplus.com and clicking on the chat icon at the lower left of the page.

      Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service

    • Initial Complaint

      Date:06/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Can't watch my programs regularly. I get the message "oh-oh. An error has occurred, but we're working on fixing it.......blah blah blah! This happens everyday and I watch from my phone and computer. Bunch of bs! Pulling funds once I've finished my series! Tired of paying for a service with substandard delivery!

      Business Response

      Date: 06/25/2025

      Dear Tina,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Please call Customer Service at (888) 274-5343, 7 days a week from 9 a.m. to 10p.m. ET, so we can investigate this further.

      Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We pay for no ads. Many times a day, ads play before cartoons. Our 4 year old is level 3 autistic. The abrupt and unpredictable commercials drastically upset her. Why do we pay for no commercials but they are still forced on us regularly?

      Business Response

      Date: 06/25/2025

      Dear *****,

      Thank you for reaching out to us about the issue encountered with streaming. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      We are unable to locate your account with the provided information. Please call **************** at ***************** days a week from 9 a.m. to 10 p.m. ET, and wed be happy to help you over the phone.

      Your experience with Paramount+ is very important to us and we hope to resolve this issue soon.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 06/25/2025

       
      Complaint: 23514354

      I am rejecting this response because:
        The account is under my wife's email, ***************************** 

      ******** Hobson 


      Sincerely,

      ***** ******

      Business Response

      Date: 06/26/2025

      Dear *****,

      Thank you for reaching out to us with the additional information regarding your subscription.


      Please call **************** at ***************** days a week from 9 a.m. to 10 p.m. ET, and wed be happy to help you over the phone.

      Your experience with Paramount+ is very important to us and we hope to resolve this issue soon.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 06/28/2025

       
      Complaint: 23514354

      I am rejecting this response because:

      If I had time to call, I would. That's why I'm written in to you. And a customer service agent over the phone is not going to switch your policy of placing commercials on the ad free subscription.


      Sincerely,

      ***** ******

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charges 120 or something for annual with no commercials.. but I still have unsuitable nonsense. This should be illegal.

      Business Response

      Date: 06/24/2025

      Dear Blaine,

      Thank you for reaching out to us about the issue encountered with your subscription. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      We are unable to locate your account with the provided information. Please call Customer Service at (888) 274-5343, 7 days a week from 9 a.m. to 10 p.m. ET, and we’d be happy to help you over the phone.

      Your experience with Paramount+ is very important to us and we hope to resolve this issue soon.

      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service

    • Initial Complaint

      Date:06/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November 2024 we signed up for paramount+ and we were eager to start using the streaming platform however after signing up our login credentials didnt work to log us in so we tried making another account and using a different card and encountered the same problem. Eventually we were able to login with my husbands account. I however have never been able to sign in and continued to get an error message. Ive tried so many times to sign in so I can cancel my account with no success. I would like to delete my account and get refunded for the monthly subscription cost dating back to nov 2024

      Business Response

      Date: 06/23/2025

      Dear Jimi,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      We are unable to locate your account with the provided information. Please call Customer Service at (888) 274-5343, 7 days a week from 9 a.m. to 10 p.m. ET, and we’d be happy to help you over the phone.

      Your experience with Paramount+ is very important to us and we hope to resolve this issue soon.

      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service

    • Initial Complaint

      Date:06/18/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid for Paramount + Showtime for a year on my TV. I have ******* cable. I have been unable to login for over a 2 weeks. It appears that I MAY have forgotten my password but each time I request a replacement password email but nothing happens. Now the option doesn't appear. I even tried to sign up anew thinking perhaps my year membership was up. But, the system won't let me saying I already have an account! I tried to request thru Paramount a call back from it's customer request form but it requires a country to be indicated BUT doesn't have the USA as a choice!!!! The chat bot has a similar problem. All i want is to get some help to have the service restored so I can watch! If my year is up, fine, I'll renew, but that doesn't seem the case. There appears to by no way to talk to a human. No 800# to get you there either.

      Business Response

      Date: 06/18/2025

      Dear ****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Please call **************** at ***************** days a week from 9 a.m. to 10p.m. ET, so we can investigate this further.

      Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 06/19/2025

       
      Complaint: 23485284

      I am rejecting this response because: I called the number supplied and after an hour on the phone I was ultimately led to signing up for Paramount + again at the annual rate as I had before.  BUT the agent was unable to tell me if my subscription had expired given that I have a new credit card # than when I signed up. Bottom live i canceled the new subscription the agent had me sign for and don't have the service.   Sad.  Paramount can feel free to reach out.  IF my subscription is expired I will gladly renew the annual plan, BUT NOT BEFORE.   Thanks to the BBB Staff for your help. 

      Sincerely,

      **** ********

      Business Response

      Date: 06/23/2025

      Dear ****,

      Thank you for reaching out to us about the issue you encountered with your subscription. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Wed like to make this right and assist with any account issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 06/27/2025

       
      Complaint: 23485284

      I am rejecting this response because: it didn't happen...  Please forgive me  for the length of this response.   Since my last communication, I received an email from ***, a Paramount customer service representative on June 24.  On of the responses suggested in the email was "you can call me now." I responded within seconds:"you can call me now at 215--7**-****. It's a landline."  I heard nothing from this email.  On June 26 I received an email from the BBB with the notification that Paramount had sent that I would "get a call from a supervisor with the number [I] provided."  That was yesterday.  No call yet.  Thanks BBB for you help so far. 

      Sincerely,

      **** ********

    • Initial Complaint

      Date:06/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have spoken numerous times to this company about the poor quality of their product, streaming service. I have tried to come to a solution but they have refused to reimburse me even though their service is bad.

      Business Response

      Date: 06/24/2025

      Dear Andrei,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Please call Customer Service at (888) 274-5343, 7 days a week from 9 a.m. to 10p.m. ET, so we can investigate this further.

      Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 06/24/2025

       

      Complaint: 23468044



      I am rejecting this response because:

      I have called numerous times, this business is giving me the run around 

      Sincerely,



      Andrei Zahajko

      Business Response

      Date: 06/24/2025

      Dear Andrei,

      Thank you for reaching out to us about the issue you encountered with streaming. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      We’d like to make this right and assist with any streaming issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM PST to the phone number you provided here.

      Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 06/25/2025

       

      Complaint: 23468044



      I am rejecting this response because:

      I am getting the same answer from the company after numerous separate reports of this problem. The are just giving me the run around.



      Sincerely,



      Andrei Zahajko

    • Initial Complaint

      Date:06/13/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had service over 1 yr at first ut worked niw only a few minutes maybe. They will not help. I'm vision impaired they still want to send email, they promise it never arrives. They are rude c and tell why don't you just cancel why would you pay. At first the service worked , turn shortly off and on. They do not follow thru with their iwn timeliness or service. They often just gang up.

      Business Response

      Date: 06/24/2025

      Dear Marlene,

      Thank you for reaching out to us about the issue you encountered with streaming. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      We’d like to make this right and assist with any streaming issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM PST to the phone number you provided here.

      Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service

    Paramount+ is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.