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Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Important information

  • Customer Complaint:
    BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

    For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

    For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paramount+ has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 852 total complaints in the last 3 years.
    • 204 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Found that it was hard to cancel the subscription. When I got a hold of paramount +. They said I would have to call ****** pay. That was fine paramount + gave me the number to get a hold of ****** pay ***********. However when you call that number it says there is no one to help you and hangs up on you. Paramount +management is aware of this and continue to give this number out. The manager I talked to was ***** and he thinks it is ok to continue to direct people to this number where they will not get their money back or help in getting there money back.i want them to reimburse the **** that they received they make it almost impossible to figure out how to cancel the subscription.

      Business Response

      Date: 07/26/2022

      Dear Daniele, 

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We researched your case, and as a result we located an active subscription under another email address r*oc**36@g*ail.com based on the information you provided here. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device via GooglePlay.

      To ensure you cancel your Paramount+ subscription, just follow the instructions relevant to your device listed here:: spr.ly/HowToCancel

      If you have any further account-related questions (i.e. billing, account changes, cancellation requests etc.), please contact GooglePlay directly for further assistance using the information below:

      Call ************** or visit https://support.google.com/googleplay or https://support.google.com/androidtv for Android TV.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:07/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A paramount + account was created in using my email address and a account that been fraudulent upon in the past two years. Paramount plus allow the fraudulent account to charge me since November 2021. When I tried to resolve this issue and inform them this account was fraudulent. They claimed there policy was not to concern themselves with the fact that the account was made fraudulently. And chose to protect the criminals that made the account. Upon their investigation of the account they decided that they were not at fault and according to their policy would not refund any of the fraudulently charged monies. Upon further communication with Paramount + they decided they were again not at fault and have decided to protect the criminals that fraudulent created the account and only refund me one month of service. In my opinion this shows that they know they have an issue with verification of accounts and were at fault and did not check if account was fraudulent. It also shows they have a poor system to check on whether an account is legitimate or could be fraudulent. And frankly it also shows that they dont care as long as they get their money they dont care whom pays for it. Just another example of how big business does not care about their subscribers only money.

      Business Response

      Date: 07/27/2022

      Dear *****,

      Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $69.93. The refund will be mailed to you as a check at the address you provided to us here, and can be expected to arrive in the next 6-8 weeks. 

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 07/28/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/21/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was recently charged on 6/20/2022 for the monthly subscription. I contacted them and told them that I thought I had cancelled the subscription and no longer use the service and would like a refund today 6/21/22. They told me that they wouldnt give me a refund even though I havent used the service in over a month and cancelled the subscription. I would like to be refunded my $10.62.

      Business Response

      Date: 07/22/2022

      Dear *****,


      Thank you for reaching out to us about the issue you encountered with your subscription. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $10.62. Please allow 7 to 10 days for processing to your financial institution. 


      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know. 


      We look forward to assisting you.


      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 07/23/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my Paramount+ subscription through my iPhone in January and it shows it was completed but now my credit card has been charged $9.99 for 6 months ever since I cancelled. I have proof of when it was cancelled and my credit card statements. I want a full refund of my money from this company.

      Business Response

      Date: 07/22/2022

      Dear *****,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We located an active subscription under a different email address xb**ysh************** based on the information you provided here.


      Please contact **************** at https://***********************************/s/contact-us so we can further assist you! You can also email us at ***********************************.

      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.


      We look forward to assisting you.


      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:07/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Spring 2021 my CBS All Access account was changed to a Paramount+ account. I realized shortly after that they had set up their new service to only work on newer TVs and I could not use the service. I emailed them in August(?) and told them I couldn't use the service so I wanted to cancel my account. After more than one email to Paramount, I received an email back with a "Case" number and it would be "handled", but they did not do anything more.I emailed repeatedly and was given more than one "Case" number again "will be handled as soon as possible" but still they did not cancel my account.After a complete lack of any help from them, I emailed again in December and told them AGAIN to stop charging me for a service that I was not and could not use.I tried everything suggested and nothing worked. And they would not stop charging me.On January 5, 2022 I sent them an email that ended with the following, "CANCEL MY ACCOUNT, REFUND MY MONEY, AND DO NOT EVER CHARGE ME AGAIN!" Pretty clear, huh?On January 21, 2022 they emailed me to say they were FINALLY cancelling my subscription. "...last day of your subscription on Feb 18, 2022..." but they refused to give me a refund for the months they had charged me even though I couldn't use the service and had told them to cancel my account.AND THEY HAVE CONTINUED TO CHARGE ME EVERY MONTH ANYWAY! EVEN THOUGH THEY CANCELLED MY SUBSCRIPTION!I want my money refunded!!I want a refund of all the charges since Paramount took over CBS All Access.I assume I am not the only one having this problem. They are probably making millions of dollars off of people who have cancelled or tried to cancel their accounts. And I expect to see another class action suit against them soon.

      Business Response

      Date: 07/22/2022

      Dear *****,

      Thank you for reaching out to us about the issue you encountered with your subscription. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 

      Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:07/20/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a 7 day free trial with paramount plus. I signed up on 7/10/22 and canceled on 7/17/22. When I signed up I received an email from the company stating my free trial would be changed to a monthly subscription and will be billed on 7/18/22. After canceling on 7/17/22 I noticed my account was charged the $9.99 that evening, prompting me to send them an email requesting a refund. The representative that responded to my request stated I was outside the cancellation window by an hour and no refund would be issued, This is not what is stated in my trial confirmation email and honestly is quite ridiculous.

      Business Response

      Date: 07/21/2022

      Dear *******,


      Thank you for reaching out to us about the issue you encountered with receiving a refund. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $9.99. Please allow 7 to 10 days for processing to your financial institution. 


      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know. 


      We look forward to assisting you.


      Regards,

      Paramount+ Customer Service 

    Paramount+ is NOT a BBB Accredited Business.

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