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Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Important information

  • Customer Complaint:
    BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

    For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

    For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paramount+ has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 852 total complaints in the last 3 years.
    • 204 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Paramount about a year ago but it would not down load on my ************** I called the same night to troubleshoot & eventually in that conversation I canceled my subscription. Troubleshooting did not fix the issue. Today I checked my checking ***************** pulled $451.84, my bill is usually $381. & change. My husband went to xfinity to find out why our bill jumped almost $120 & they told him Paramounts charge. This was a canceled service (over a year ago!!!) I'm hoping they refund me but I'm not sure they will.

      Business Response

      Date: 06/13/2025

      Dear *******,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Upon researching your case, we are unable to locate your account with the provided information. However, since you mentioned being charged through Xfinity, this would indicate you signed up directly through them and we are therefore unable to manage your account.

      If you have any further account-related questions (i.e. billing, account changes, refund requests etc.), please contact Xfinity directly for further assistance using the information below:

      -Xfinity/Xumo: Call *************.

      Your experience with Paramount+ is very important to us and we hope this resolves the issue.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a paramount plus gift card & added it to my account but they refuse to give me access to anything if I don't give them a credit card number

      Business Response

      Date: 06/12/2025

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Please call **************** at ***************** days a week from 9 a.m. to 10p.m. ET, so we can investigate this further.

      Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:06/12/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for Paramount plus and was supposed to get a week free. I did not get a week free and was charged ***** plus tax right away. I disputed this with ****** play and it was denied, as I was advised it went beyond the scope of theee refund policy. I want my money back and some extra due to the extra work I had to go through.

      Business Response

      Date: 06/12/2025

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
       
      It appears this issue occurred due to an error in Googles system, however, we were able to find a solution. Per your request, we have canceled your subscription effective immediately and issued a one-time courtesy refund of $14.03. Please note that we previously have not had the ability to issue refunds through ****** as it is outside of our billing system, so this is a new capability for us and we are happy to be able to fulfill your request.  

      If you need further billing or account management, please contact Google Play customer support at ***********************************************. Thanks for understanding!

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 06/12/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *********

    • Initial Complaint

      Date:06/08/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The app on my TV lags tremendously all the time. Its the only app that does this. Just today, while watching a movie, it froze 3 times. I had to completely turn off my TV in order to restart the app. Can you fix the errors with the app?

      Business Response

      Date: 06/11/2025

      Dear *******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Please call **************** at ***************** days a week from 9 a.m. to 10p.m. ET, so we can investigate this further.

      Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:06/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Streaming app on ******* smart TV is completely unusable. I've spent 2 hours trying to watch something, got less than 10 minutes through but the ads play just fine and frequently. I've probably watched an hour of ads alone. Went to play it on my PS4, no sound. Absolutely ridiculous with the cost of the service that you can't use it for what its meant for. I'm not paying to watch things on my 4 inch phone screen, where it of course works fine, but still the 5 minute long ads are ridiculous. They do nothing to fix it and has been a known problem for years.

      Business Response

      Date: 06/09/2025

      Dear ****,

      Thank you for reaching out to us about the issue you encountered while streaming Paramount+. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further.

      Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:06/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today June 5 I was hit with a $12.99 charge on my chime card. I never signed up for service with them. I have had some other charges pop up that are fraudulent so I'm not blaming them for signing me up but they aren't being real helpful about fixing the problem. I was told since charge is still pending there is nothing they can do. I said ok well let's shut the account down so I won't be charged next month and I will dispute with my bank. the representative asked for my credit card number and said without it she can't help me. I think at this point in time to many people have my credit card number. I asked her if I was calling about my service being down or technical support would she need my credit card number to pull up the account and maybe I don't understand how security works on the cards but to make a purchase I need my billing address name card number email address and all that jazz so why isn't that info attached to this fraudulent account at least some of it enough that putting my name in a data base would pull up account with out using cc number.

      Business Response

      Date: 06/11/2025

      Dear ******,

      Thank you for reaching out to us about the issue encountered with billing. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. After researching your case, we are unable to issue a refund for the requested amount as it appears to be a fraud claim. We kindly suggest you contact your financial institution to investigate this matter.

      Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

      Have a great day!

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying through the app, the website, and the chat customer service to cancel my subscription. There is not a cancel button to click. They are making it to where you cannot cancel the subscription and that is UNETHICAL!!! They are cancelling my chat as soon as I say cancel my subscription and I have attached the chat transcripts for proof.

      Business Response

      Date: 06/09/2025

      Dear Kelsy,

      Thank you for reaching out to us about the issue encountered with cancelling your Paramount+ subscription. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Upon researching your case, our records indicate that you signed up through your Amazon Prime account and we are therefore unable to manage your account. For account-related questions (i.e. billing, account changes, cancellation requests etc.), please contact the Amazon support team by calling (888) 280-2073 or visiting amazon.com/contact-us for assistance.

      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 06/10/2025

       

      Complaint: 23419671



      I am rejecting this response because: I have tried going to my amazon account to cancel this subscription and it does not show an active subscription to cancel. It is ridiculous how hard yall are making it. Cancel my subscription!



      Sincerely,



      Kelsy Ward

      Business Response

      Date: 06/12/2025

      Dear Kelsy,

      Thank you for reaching out to us about the issue encountered with cancelling your Paramount+ subscription. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      We're unable to cancel your subscription for you and you're unable to cancel through paramountplus.com because you signed up through your Amazon Prime account. If you're having trouble canceling on your own, please contact the Amazon support team by calling (888) 280-2073 or visiting amazon.com/contact-us and they'll be able to cancel your subscription for you.

      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 06/12/2025

       

      Complaint: 23419671



      I am rejecting this response because: you are just repeating the same information in every response. I am demanding you cancel my subscription immediately. If you refuse to cancel my subscription that will cause me financial harm.



      Sincerely,



      Kelsy Ward

    • Initial Complaint

      Date:06/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business Paramount+ has offered no reasonable method for cancellation of service. Per their website their are more than 5 different places that your specific subscription may be cancelled through; versus the logical single sourc3 for cancellation of service. This policy leaves my account, owned by a tech savvy consumer, a nearly indecipherable method of cancellation. I don't believe anyone less tech savvy could cancel unless they were lucky enough to find their account source on the first try. I've tried 3 different methods from Paramount's FAQ, spoken with chat, attempted their solution with no resolution. Paramount chat has identified that my subscription is billed through ****** Play, but my ****** Play account has no ********************** Subscription and thus no way to cancel. I'm seeking cancellation of my account.

      Business Response

      Date: 06/05/2025

      Dear *****,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Upon researching your case, our records indicate that you signed up through ****** Play and we are therefore unable to manage your account.

      If you have any further account-related questions (i.e. billing, account changes, cancellation requests etc.), please contact ****** Play directly for further assistance using the information below:
      **************
      *************************************
      ************************************ (Android TV)

      Your experience with Paramount+ is very important to us and we hope this resolves the issue.

      Regards,
      Paramount+ Customer Service 

    • Initial Complaint

      Date:06/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon:On Saturday, May 31, 2025. I spoke to **** at Paramount+. They took $14.96 on that same day. I told him I have a free six month subscription until November through ********. He asked for the last four numbers on my credit card. I gave him that information. Then, he asked to give me the first six. I refused. I felt it was a scam. So, I left our chat. I want a refund of all the transactions taken from that card. I don't know how they got my card information. I never gave it to them. Thank you for taking the time to read my later. Have a good day.

      Business Response

      Date: 06/04/2025

      Dear ********,

      Thank you for reaching out to us about the issue you encountered with billing. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      We are unable to locate an additional account, other than the one you subscribed through ********, with the provided information. Please call **************** at ***************** days a week from 9 a.m. to 10 p.m. ET, and wed be happy to help you over the phone.

      Your experience with Paramount+ is very important to us and we hope to resolve this issue soon.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:06/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      commericals too loud loses my place in the episodes way too many commercials, sometimes 5 minutes

      Business Response

      Date: 06/05/2025

      Dear *******,

      Thank you for reaching out to us about the issues you encountered with your Paramount+ subscription. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Wed like to make this right and assist with any streaming issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 06/06/2025

       
      Complaint: 23405338

      I am rejecting this response because:  The message was sent yesterday afternoon.  The message said I will receive a call between 9:00 AM and 6:00 PM.  It does not say which day.  Is it today, because I have some meetings during the day and I may not be available at that time.  Also, if I don't recognize a number, I do not answer.  So, if they call and I don't answer they will say the matter is closed but it will not be.

      I may or may not accept the resolution ONLY after I have spoken to them and are satisfied with what they are proposing.

      I think the response is highly non-responsive and disrespectful of my complaint.

      Sorry

      Sincerely,

      ******* Res

      Business Response

      Date: 06/09/2025

      Dear *******,

      Due to higher-than-normal volume at this time, our response times are delayed. We apologize for the inconvenience.

      Rest assured, we have requested an update on the investigation of your case and a supervisor will reach out to you as soon as possible.

      Your experience with Paramount+ is very important to us and we hope to provide a resolution for you soon. We appreciate your patience and will be in touch.

      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 06/10/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is only conditionally satisfactory to me.  I was contacted by Paramount+ yesterday and they promised to make corrections.
      It appears that some things might have been repaired.  We will ****.
      Sincerely,

      ******* ***

    Paramount+ is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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