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Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Important information

  • Customer Complaint:
    BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

    For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

    For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paramount+ has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 851 total complaints in the last 3 years.
    • 205 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 20099847

      I am rejecting this response because: automated responses dont fix the problem 

      Sincerely,

      *************************

      Business Response

      Date: 05/24/2023

      Dear ****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Wed like to make this right and assist with any account issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to ** and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Business Response

      Date: 05/30/2023

      Dear ****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      We have researched your case and saw a supervisor attempted to contact you on 05/25/2023 and 5/29/2023 at the number provided, but was unable to reach you or leave a voicemail. As a result, a member from our ************* team sent an email. Please reply to their email for further assistance or call ***************** days a week from 9 a.m. to midnight ET.

      Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you. We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 06/02/2023

       
      Complaint: 20099847

      I am rejecting this response because: I responded to the email I was sent and never received a response back. If it requires a phone call to refund me, give me a call anytime before 3pm today. 

      Sincerely,

      *************************

      Business Response

      Date: 06/12/2023

      Dear ****,
       
      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
       
      We have researched your case and saw a supervisor attempted to contact you on 05/29/2022 at the number provided, but was unable to reach you. As a result, a member from our ************* team sent you a follow up email. Rest assured, we have requested an update on the investigation of your case and a supervisor will reach out to you as soon as possible.
       
      Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you. We look forward to assisting you.
       
      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:05/19/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

      Business Response

      Date: 05/23/2023

      Dear *******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $10.94. Please allow 7 to 10 days for processing to your financial institution.

      Your experience with Paramount+ is very important to ** and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let ** know.

      Have a great day!

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:05/16/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At the beginning of this month, I attempted to cancel my Paramount plus before the billing cycle. When I attempted to cancel they claimed that I would have two month for free. However, I saw that my card continued to be charged $10.89. After that situation, I just decided to cancel the subscription all together. Ever since then every day at 2:15 AM est, my card continues to be charged but declined each time due to the lack of funds which I purposely did due to them not respecting my wishes to cancel. I believe if a person is trying to cancel a service clearly that service is of no longer of use to them. To continuously charge my card is not a good business practice. Ive called my bank and because it hasnt been officially charged yet, I cant dispute the charges until its posted, or else I would. I have tried to contact customer support, no helpful ********************** at all. I cant even access my card on file to delete it. What Paramount Plus is doing is fraud. Theres no reason why when canceled before the subscriptio renewed my card should continue to be charged. I no longer want the service! Please honor that, and stop charging my card.

      Business Response

      Date: 05/16/2023

      Dear *******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Wed like to make this right and assist with any account issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to ** and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:05/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 20056437

      I am rejecting this response because:

      i have cancelled the service and would just like a refund. Resolution for you to solve this problem would be to discuss with that rep how to deal with customers. 

      Sincerely,

      *********************

      e you wouldnt intentionally do this, but thats what happened. Maybe you should tell people what your doing instead of blaming it on a connection issue. I am already considering canceling and this didnt help out at all.

      Business Response

      Date: 05/16/2023

      Dear ***,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Wed like to make this right and assist with any issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to ** and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Business Response

      Date: 05/23/2023

      Dear ***,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Upon researching your case, our records indicate that you signed up through your Roku device and we are therefore unable to manage your account.

      If you have any ***************-related questions (i.e. billing, account changes, refund requests etc.), please contact Roku directly for further assistance by calling ************** or visiting ************************.

      Your experience with Paramount+ is very important to ** and we hope this resolves the issue.

      Regards,
      Paramount+  Customer Service

    Paramount+ is NOT a BBB Accredited Business.

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