Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Paramount+

  San Francisco, CA 94107-2153

• 

  CNET

  30 Jericho Executive Plaza Jericho, NY 11753

• 

  Showtime Networks, Inc.

  1633 Broadway New York, NY 10019

• 

  CBS Interactive Inc

  1630 Lyyndon Farm Ct. #A Louisville, KY 40223

• 

  CBS Interactive Inc

  9920 Corporate Campus Suite 1000 , Lousiville, KY 40223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Paramount Plus subscriber for years, but on several occasions this past year, I've tried to cancel my account and get an error message. I have attempted this on my laptop, my television and on my phone app and each time I get the same message.I am finding this to be a major problem, when researching online there are hundreds of others having the same issue. Paramount is stealing our money because they will not give us the ability to cancel and there is nobody to talk to and the chat is a robot that cannot assist.There are no further instructions on what to do online or on their website.This could easily turn into a class action lawsuit just from what I have seen online and how prevalent this issue is with stealing people's money and not giving them a way to stop the payments from coming out of their accounts.I just want the ability to cancel.

  Business Response

  Date: 04/11/2023

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered with your account. We researched your case, and saw that your subscription was already canceled on 05/17/2022 and a confirmation email was sent.
  
  If you have any further questions please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further! You can also email us at ***********************************.
  
  Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found that I was being charged for two subscriptions. When I asked for a refund of the charges, I was told no, we *** give refunds.I made it known that I no longer wanted to do business with their company.I feel they should really refund the money I overpaid.

  Business Response

  Date: 04/11/2023

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered with your account. We researched your case and saw that your subscription was canceled and a refund in the amount of $23.98 was issued on 04/11/2023. We also see a confirmation email was sent to "k*yj*yw*s@g***l.com".
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried, unsuccessfully for days to seek a resolution to an ongoing issue with the Paramount+ platform, every time I try to use their "Support" tools, I receive the following automated reply: "Hello! Thanks for contacting Paramount+. Your feedback is very important to us, and we read every message we receive. Please be aware that due to a high volume of email, we're unable to provide a response, but do appreciate you taking the time to contact us."This is unsatisfactory as we are paying for a service that is not functioning properly and we cannot reach an actual person to seek a resolution.

  Business Response

  Date: 04/12/2023

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 04/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this issue at hand remains unresolved, however, I did speak with someone today (12-Apr-2023)

  
  
  Sincerely,
  
  Tianya White

• Initial Complaint

  Date:04/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to watch Yellowjackets from Showtime which is offered by Paramount Plus under my plan. I am sure being charged for it but it will not let me watch anything on showtime. Total rip off men/women/trans as not promising their services. I want this resolved immediately or give me my money back for this c*** you called a streaming service.

  Business Response

  Date: 04/11/2023

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card was charged $5.34 on April 3, 2023, presumably for a subscription. I did not order it, nor can I even stream the site. My account on their site indicates that I don't have any subscriptions. The credit card statement indicates the zip code *****, San Francixco, as the point of sale. I am in Scituate, **, *****. The statement also indicates that my credit card info is on file. But I have never done business with them. There is no email address for them online. I tried DM'ing them on Instagram, but was told I'd have to call during limited business hours. I tried calling but it was a minimum hour wait to speak to a human. I am not a customer but I'm being thrown into a category of people who are. I want this payment refunded in full immediately. The credit card statement indicates that this is a recurring bill and I could be potentially be incorrectly billed repeatedly.

  Business Response

  Date: 04/10/2023

  Dear *********,
  
  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  We located an active subscription under a different email address with what appears to be a typo, "slapp***uirrrl_2**0@y***o.com" based on the information you provided here. As a result, we issued a refund in the amount of  $5.34. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription effective immediately, and you'll receive a confirmation email in the next 24 hours.
  

  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  Regards,
  Paramount+ Customer Service

• Initial Complaint

  Date:04/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billed for the month after crediting a free month, refused to refund.

  Business Response

  Date: 04/07/2023

  Dear *******,
  
  Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $11.01. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription effective immediately, and you'll receive a confirmation email in the next 24 hours.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday April 2nd, 2023, I signed up for a 7-day free trial with Paramount Plus. On Tuesday April 4th, 2023, this company charged my credit card $107.49 for a year subscription! I have called this company at ************ multiple time, and am unable to speak to a live customer service representative. There is no option on their portal to dispute this charge, only to cancel the subscription which states it will be in effect until April 2, 2024!This is a dishonest practice, deceptively luring potential customers into their streaming service to try it for *free* for 7 days, only for them to charge an excessive (and above their quoted) fee. I respectively request a refund from this company

  Business Response

  Date: 04/05/2023

  Dear ****,
  
  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  We researched your case, and our records show you initially signed up for the Essential Annual Plan and then upgraded to the Premium Annual Plan. The Free Trial offer is non-transferable if you upgrade. Any other promotional offers associated with your Premium Annual subscription will expire immediately upon cancellation, upgrading or downgrading of your subscription plan.
  
  Were sorry for the confusion. As a result, a credit in the amount of $107.49 has been applied to your account. Please allow 7 to 10 days for processing to your financial institution. Your account has also been cancelled effective immediately, and you would need to resubscribe and sign up for the appropriate subscription plan.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 04/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a one year subscription to Paramount Plus via my Apple account on December 7, 2022 for $53.49. (The Apple account has since been closed when I exchanged my iPhone for an andoid several weeks later, but that should have no impact. Paramount Plus took my money several weeks earlier). When I tried to access my Paramount Plus account on April 1, 2023, I could not access the site without purchasing another subscription. I bought a month to month subscription that evening pending an answer from Paramount on why they shut off my annual subscription eight months early. Although I have reached them through Messenger, they keep referring me back to Apple whom I have consulted and cannot help me. I don't understand why Paramount Plus will not simply confirm that they accepted my money on December 7, 2022 for a one year subscription and terminated it, without warning, less than four months later. Even if the subscription was canceled (which it was not), Paramount Plus per their policy described very clearly on their website continues service through the end of the billing period. Consequently, there is no conceivable reason for canceling my service eight months early. Now I am paying again just to access my account. As others on this site have observed, the best you get from Paramount Plus are canned responses and the run around. Somebody should take a very close look at how this company is operating.

  Business Response

  Date: 04/04/2023

  Dear *****,
  
  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  We researched your case, and our records show that you signed up through an iOS or Apple device. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device.
  
  If you have any ***************-related questions (i.e. billing, account changes, cancellation requests etc.), please contact iTunes directly for further assistance using the information below:
  
  - iTunes: Visit ********************************** contact iTunes Support.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 04/04/2023

  Complaint: 19889575

  
  I am rejecting this response because Paramount Plus shut off my account eight months early.  Apple had nothing to do with the discontinuation.  The Apple account no longer exists because I traded my iPhone after ordering Paramount Plus through the Apple app and no longer needed the account.  This is the approach that Paramount Plus typically uses to avoid responsibility for actions they have taken as can be readily observed on their ******** help site.  My access to Paramount Plus was stopped four months after Paramount accepted an annual payment.  The Apple account was closed three months ago and would have had no impact upon discontinuation because Paramount Plus's policy as repeatedly stated on their website is to continue service through the end of the billing period which, in my case, would have been December 7, 2022, even if the subscription was cancelled, which it was not.  Paramount Plus refuses to tell me why my access was stopped eight months early when their published policy would have been to continue service through the end of the billing cycle, regardless of any extraneous circumstances.  This response is yet one more attempt to avoid telling me why they shut off my access eight months before the end of the billing cycle.  They provide the product, they shut off my access, and Apple technical support has made it very clear to me that they played no role whatsoever in shutting off my access.  Paramount Plus must make a serious effort to answer this very simple question and then make arrangements to refund two-thirds of my annual subscription fee of $53.49 paid on December 7, 2022.  Let's do the right thing by stopping the interference and red tape.
  Sincerely,
  *****************************

  Business Response

  Date: 04/05/2023

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 04/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me provided that I receive a telephone call from a Paramount Plus supervisor.  As of yesterday, April 5, 2023, both Paramount Plus and Apple deny shutting off my annual subscription on April 1, 2023, eight months before it had ended.  The Paramount Plus agents continue to deny having any evidence of my annual subscription purchased on December 7, 2022.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to Paramount + to watch the Super Bowl. There was a parent account connected to Paramount + I cannot remember what it was. But it turned out that I couldn't even watch the Super Bowl because it was blacked out in my area. Anyways I cancelled the parent account which I though also included Paramount Plus. I noticed I kept getting charge by Paramount + even though it was very unclear what the service they provided. Then my credit card got defrauded and USAA automatically closed the credit card when I reported the fraud. So I wasn't getting charged by Paramount + anymore. I tried to go and cancel the Paramount + account when I realized this was some type of scam. It's very difficult to close the account. The instructions they provide do not match up with the reality of their website. I want to get back the money they changed me and I hope that no one else falls into this scam.

  Business Response

  Date: 04/04/2023

  Dear ****,
  
  Thank you for reaching out to us about the issue you encountered with your subscription. We understand how frustrating this must have been, and sincerely apologize for the inconvenience. We researched your case, and as a result, a refund in the amount of $4.99 has been issued. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription effective immediately, and you'll receive a confirmation email in the next 24 hours. Additionally, collection attempts on your account have been stopped on your account and you will not be charged.

  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ Customer Service

• Initial Complaint

  Date:03/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are missing episodes of "continuous" shows such as the Late Show and the ***************** Show where there used to be episodes up to a half a year to a full year on their platform. Now there are only 12 episodes. When I followed a link to their ******* page, to view the past episodes of these shows I need to purchase a paramount+ subscription. Oh wait, I already have one. I tried to contact them through their contact us, didn't work. Tried calling the number they provided. Got a person and he said he doesn't know anything about this stuff so he gave me an email **************************************** to try. It didn't work as the email bounced back saying that it doesn't accept emails. So I tried calling again. And got to a spot where it would say stay on the line for a representative. It eventually cut me off without getting to a person. So I had to come here to make them understand that I cannot get into contact with them to fix these issues.

  Business Response

  Date: 04/03/2023

  Dear *******,
  
  Thank you for reaching out to us. We apologize for the inconvenience. Due to streaming rights, not every show or episode is available on Paramount+. However, you have full access to tens of thousands of episodes from CBS, Nickelodeon, ************, Comedy Central, BET, **** Smithsonian Channel and more, plus exclusive shows, brand-new originals and live sporting events.
  
  Your experience with Paramount+ is very important to us and were always working to make more available to you.
  
  If you would like to have a supervisor give you a call between 9 AM - midnight ET to the phone number you provided here, please let us know. We'll be happy to assist you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 04/03/2023

   
  Complaint: 19864340
  
  I am rejecting this response because: they avoided anything specific and this is the last bastion of people getting pushed around with generic sidestep responses so please have that supervisor you mentioned write a response here instead of giving me a call.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/06/2023

  Dear *******,
  
  Thank you for reaching out to us about the issue you encountered while streaming. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  If you prefer to have a supervisor write to you, please email us at ***********************************. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further!
  
  Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 04/07/2023

   
  Complaint: 19864340
  
  I am rejecting this response because: as said before if you want me to accept your response then put the resolution in that response. Otherwise I will just think you're trying to avoid it. I'm sorry you cannot put a resolution in your response and/or your reason why you cannot.
  
  Sincerely,
  
  ***************************