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Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Important information

  • Customer Complaint:
    BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

    For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

    For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paramount+ has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 852 total complaints in the last 3 years.
    • 202 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been to get my student discount for almost 4 months. I have been verified and everything and still nothing I have heard nothing but run around about emails I never received.

      Business Response

      Date: 08/16/2022

      Dear *******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 


      We've researched your case and saw a supervisor contacted you on 08/11/2022 at the number provided, but the call was unfortunately disconnected. As a result, a member from our customer care team sent you an email to follow up on the issue. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.

      You're experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.  If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:08/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After downgrading to use the app with commercials, it now only will play through the commercial break then freeze. I can try to move it but it will only play more commercials. *** repeatedly tried to email support to no avail. Im still a paying ************ shouldnt have to jump through hoops to get the product to work.Its already greatly overpriced. Even with the full version it would seize up and I couldnt t use it anymore. Which is why I downgraded to begin with.

      Business Response

      Date: 08/17/2022

      Dear ********,
       
      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
       
      We've researched your case and saw a supervisor attempted to contact you on 08/15/2022 at the number provided, but was unable to reach you. As a result, a member from our customer care team left you a voicemail. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.
       
      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.  If you still have concerns regarding this matter, please dont hesitate to let us know.
       
      We look forward to assisting you.
       
      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 08/24/2022

       
      Complaint: 17695299

      I am rejecting this response because: I have tried to call the number they gave. I have followed all of the online instructions and it still fails. 

      I want my money back. 

      Sincerely,

      Miss *****************************

      Business Response

      Date: 08/25/2022

      Dear ********,


      Thank you for reaching out to us about the issue you encountered while streaming. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $4.99. Please allow 7 to 10 days for processing to your financial institution. 


      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know. 
      We look forward to assisting you.


      Regards,
      Paramount+ Customer Service

    • Initial Complaint

      Date:08/09/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up to Paramount Plus to watch a soccer game. They had a 7 day free trial, so my plan was to subscribe and then cancel my account. I watch the game and then immediately cancelled the account. This all happened in May. I have been charged since May and they say they cant cancel me till September. Ive been on the support lines, chat bots, email threads and they still refuse to cancel my account. This is the first time Ive ever reported a company and the most egregious case of greed Ive ever seen.

      Business Response

      Date: 08/11/2022

      Dear Connor,


      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.


      We located an active subscription under a different email address ************************ based on the information you provided here. As a result, we've canceled your subscription, and you'll receive a confirmation email in the next 24 hours.


      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.


      We look forward to assisting you.  

      Regards,    

      Paramount+ ****************

    • Initial Complaint

      Date:08/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The cost for my service went from $2, to $5, to $9.99, which I am aware is a promotion. On 8/7 Paramount+ charged my account $23.98. I am on the phone with their customer service and they are telling me that they can only refund me $9.99 because that is the cost of the service. I am on my bank statement and my bank is showing a charge of $23.98. I had planned on the $9.99 charge as usual and transferred money into my account to cover that charge and that charge only, since I had no other charges coming out. I have now been charged $23.98 for a $9.99 service and have accrued an overdraft charge of $25 due to this. Now I'm being forced to pay the $14 extra for the service and an additional $25 because of an issue on Paramount+'s end.

      Business Response

      Date: 08/11/2022

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We've researched your case and saw a member of our ************* team sent you an email on 08/08/2022 regarding your issue. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.

      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.
       
      We look forward to assisting you. 

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 08/11/2022

       
      Complaint: 17686959

      I am rejecting this response because this response does not suffice. I have little to no confidence in your customer service team after thr interactionthat I had earlier this week.:

      Sincerely,

      Jordan Roma

      Business Response

      Date: 08/17/2022

      Dear ******,

      Thank you for reaching out to us about the issues you've encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 

      Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
      We look forward to assisting you.

      Regards,

      Paramount+ Customer Service

    • Initial Complaint

      Date:08/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Midway through july, I canceled my Paramount Plus subscription. Paramount Plus keeps on charging my account. They have charged me 5 times for ****.

      Business Response

      Date: 08/09/2022

      Dear ******,

       

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further! You can also email us at ***********************************.

      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************


      Customer Answer

      Date: 08/09/2022

       
      Complaint: 17681561

      I am rejecting this response because:

      Sincerely,

      *************************

    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When trying to cancel my subscription with Paramount Plus I am rerouted to use the app. When using the app there is no option to cancel. When I try to access their websites support page I am told my browser does not support this page. I was able to access the home page and login but not get help with my issue. I cannot cancel my 5.99$ a month subscription. This feels like theft and fraud. I understand I agree to pay at one point but If I cannot cancel a subscription I no longer want is money being stolen from me? I did not sign or agree to a contract either.

      Business Response

      Date: 08/09/2022

      Dear ***********,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We researched your case, and our records show that you signed up through ****** Play. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device.

      To ensure you cancel your Paramount+ subscription, just follow the instructions relevant to your device listed here:: spr.ly/HowToCancel

      If you have any further account-related questions (i.e. billing, account changes, cancellation requests etc.), please contact ******Play directly for further assistance using the information below:

      Call ************** or visit https://support.google.com/googleplay or https://support.google.com/androidtv for Android TV.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue.

      Regards,
      Paramount+ Customer Service

    • Initial Complaint

      Date:07/27/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribe to Paramount Plus for $49.99 per year they in turn were also charging me $9.99 a month since March of 2022 they refunded one month that was July and since then they claim they cannot find the other transactions and I know they can they refuse to refund my money I don't want the $49.99 back because that's paying for my subscription for a year but I want the excess money they were charging me I have the dates and the transaction number and they still refuse to give me my money back please help me with this.
      3/4 ****************--4/4 ****************--5/4 ****************-- 6/6 ************** dates and transaction numbers.

      Business Response

      Date: 07/27/2022

      Dear Jean,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 

      We've researched your case and saw a member of our Customer Care team sent you an email on 07/21/2022 regarding your issue. Please reply to their email for further assistance. You can also call Customer Service at (888) 274-5343, 7 days a week from 9 a.m. to midnight ET.

      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please don’t hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 07/28/2022



      Complaint: ********



      I am rejecting this response because:

      1217 I am not satisfied with the response from Paramount Plus they have not tried to satisfy the situation they paid me for one month and if they paid me for one month they can pay me for the other four which means they can look it up and find it I can't believe they're being so petty about this they made a mistake and I can accept that all I want is the money back that they owe me. I have given them all the information they need and they're just playing with me.





      Sincerely,



      **** *********

      Business Response

      Date: 07/28/2022

      Dear Jean,

      Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 

      We’d like to make this right, and assist with your account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 07/29/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Paramount Plus has satisfied my complaint today I spoke with someone on the phone and they are giving me a full refund for the 4 months that they took money out of my account thank you very much I'm sure the little push you gave them is what made them give me my money back I appreciate you thank you very much.





      **** *********

    • Initial Complaint

      Date:07/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been subscribed to paramount+ for several months. The app crashes on a consistent basis. I cant watch a 30 min episode without it crashing and having to log back in at least once. I tried reaching out to paramount+ for a week now, multiple emails a day. Every time it crashed I emailed them. I have a case number with them but Im being 100% ignored and the app doesnt function.

      Business Response

      Date: 07/27/2022

      Dear *******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 

      We've researched your case and saw a member of our ************* team sent you an email on 07/27/2022 regarding your issue. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.

      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:07/27/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am unable to stream some shows on Paramount+. I contacted customer service by phone and they were closed. Chat support was open but never responded. Several times I was told they were getting an agent and after more than an entire day... Still... No... Response... Attaching screenshots of my several attempts to get ahold of Paramount+ I want an extension of the time lost, and I want the shoes streaming. I can't watch shows I pay for.

      Business Response

      Date: 07/27/2022

      Dear *******,

      Thank you for reaching out to us about the issue you encountered while streaming. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any streaming issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 07/28/2022

      I've attempted to call and message you with no luck. There's why I connected the BBB to get an outbound communication FROM you. Call me after 5pm Pacific time during the week, or anytime on weekends. Otherwise, extend my membership free of charge.

      Business Response

      Date: 08/03/2022

      Dear *******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 

      We've researched your case and saw a supervisor attempted to contact you on July 30th and July 31st at the number provided, but was unable to reach you. As a result, a member from our customer care team left you a voicemail and also sent you an email. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.  If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 08/05/2022

      Could you please email me before you call to setup a time?

    • Initial Complaint

      Date:07/26/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on July 24, 2022 I cancelled my Paramount Plus account.the same day [July 24} at 1:22 pm I received an email from Paramount Plus confirming my cancellation.on July 25 I received a text telling me I was billed for another month of service .on the same day [July 25] I received a purchase notification from my bank from Paramount Plus for another month of service from them.

      Business Response

      Date: 07/27/2022

      Dear *****,


      Thank you for reaching out to us about the issue you encountered with your account. We researched your case, and saw that a refund in the amount of $5.40 was issued on 07/26/22 and a confirmation email was sent.


      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know. 


      Regards,

      Paramount+ ****************

      Customer Answer

      Date: 07/27/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    Paramount+ is NOT a BBB Accredited Business.

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