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Business Profile

Computer Parts

Logitech, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

Customer Complaints Summary

  • 216 total complaints in the last 3 years.
  • 80 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a logitech keyboard a month ago from ******. It was acting up, and finally died and no longer charges or functions. I contacted support, gave them serial number, did troubleshooting, and turned over Target receipt and I am still being told it is not enough to verify. I even sent pictures of the keyboard, serial number, etc. No video demanded! Video? Insane lunatics, did you hire me as your employee? Do I work for you? I am your director and video producer now? Pay me to film videos or stand by your products. I want a full refund or a replacement. Your company needs to stand by their products and when customers provide everything reasonable and your employees, following orders of course, still do not wish to warranty the product then your protocols are wrong and you need to change them or continue losing customers.

    Business Response

    Date: 02/11/2025

    Dear *******,

    Thank you for your comments. We will pass your feedback along to our team. We always want to ensure we are providing our customers with the best products and experience.

    If you need further assistance, please reach us at: 
    **************************************;

    Best regards, 
    Logitech

    Customer Answer

    Date: 02/11/2025

     
    Complaint: 22897063

    I am rejecting this response because: What the f*** was that? I don't need greetings and feedback I need a god **** keyboard replacement you a******* I gave you receipt, pictures, and serial number so replace or refund you cocksuckers

    Sincerely,

    ******* *****

    Customer Answer

    Date: 02/21/2025

    Refund or replace

    Business Response

    Date: 02/27/2025

    Dear ******* *****,

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.

    In order to help you we would require the details requested on your ticket for validation, once the details are shared our team will follow up and assist you.

    If you need further assistance, please reach us at:
    *********************************

    Best regards,
    Logitech, ***

  • Initial Complaint

    Date:02/01/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned the logitch g cloud over a month ago and have yet to recieve a refund. Communication has been difficult with only one email response. I am being directed to go to an alternative payment provider for the refund, which to me, is unacceptable. I want my refund through the original payment which was ******.

    Business Response

    Date: 02/11/2025

    Dear *****,

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.  

    Were happy to confirm a refund was processed on 04th February 2025 via ticket - ********. We appreciate your patience and cooperation.

    Best regards,
    Logitech ***

    Customer Answer

    Date: 02/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:01/31/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB, I placed an online order for $179.01 (order #*************) with Logitech on Dec 11, 2024. The product was never delivered ****** tracking #************) and no refund provided even after multiple complaints with company support (Customer Support Ticket references #******** and #******** and #********?).After several unsuccessful additional attempts to get a response and resolution I reach out here for help.Kind regards, ****

    Business Response

    Date: 02/11/2025

    Dear ****,

    Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  

    Our team has reviewed your case, and will be in contact for further steps at the earliest.

    Best regards,
    Logitech ***

  • Initial Complaint

    Date:01/31/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 12/15/2024 Order number: ************* Item price: $126.13 I ordered the wrong product. Returned unopened item through proper channels instructed by Logitech to return via *****. I dropped the item off at ***** on 12/19/24 tracking ID: ************. Item was received on 12/23/24 at 11:40 am and signed by initials ****. I reached out to Logitech customer service to check the status of the refund. They said it can take 7-10 business days. After 7 days, I called again. Was told to wait til January 10th. I called on January 10th and was told a ticket was created and would be escalated to another department and it could take ***** hours. Ticket number ********. I called back again after 72 hours, was told that department was backed up but working on it. I tried to call on January 21st to check the status, but automated prompts said they were too busy to take the call, prompted me to put in my number to receive a return call. Then received an instant automatic return call saying my return call request couldnt be completed due to high call volumes. I chose the chat feature to discuss on the same day Jan 21. Was told they are working on my ticket as high priority and someone would reach out in 48 hours. I never heard anything. I have reached out again today 1/31/25. They couldnt take my call again due to high call volumes. I began a chat again today and asked to speak to a manager and was told a manager would reach out in ***** hours. I advised that was not satisfactory and I wanted this resolved today. I have resorted to filing this complaint to BBB.

    Business Response

    Date: 02/11/2025

    Hello ****,

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling. We've reopened your case and the team is checking internally.

    At this time, our only option for processing refunds is through Wise. **** has been our trusted partner for years, and we have successfully processed numerous refunds for other customers without any issues or complaints. We assure you that **** is a secure and reliable method for handling refunds.
     
    We are actively working on expanding our refund options and hope to soon have the capacity to refund back to the original mode of payment, including credit cards. In the meantime, we kindly ask for your cooperation in using Wise for your refund. The dedicated team will follow up with you at the earliest. 

    Best regards, 
    Logitech

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Summary:I have experienced continuous delays, broken promises, and an overall lack of follow-through from Logitechs customer service regarding a warranty replacement for my defective product. Complaint Details: On December 23, 2024, I contacted Logitech regarding my Litra Beam LX that stopped powering on. After troubleshooting with a representative, I was told that I qualified for a warranty replacement. However, since then, I have been given the runaround with no resolution. 1. Broken Promises from Supervisors: I was promised an immediate callback from a supervisor over a week ago, but no one followed up. 2. ******************** and No Assistance: Every time I call, I am left on hold for over an hour, only to receive no real help and more empty promises. 3. No Follow-Up as Promised: On Wednesday Jan 29, I called again and was told a supervisor would follow up via phone and email, but that never happened. 4. Warranty Replacement Delay: I was never told to keep the unit and was assured I would receive a replacement.I have proof of purchase and am fully eligible for a replacement under Logitechs warranty policy. Given the repeated delays and lack of accountability, I demand an immediate replacement of my product. This level of service is unacceptable from a reputable company like Logitech. I request that Logitech resolve this issue without further delay. If needed, I can provide additional documentation to support my claim.

    Business Response

    Date: 02/11/2025

    Hello ****,

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling. Please note that if we are not able to carry out some analysis of the issue on your product, we will not be able to proceed further. We see that the product has been discarded. 

    For further information we would like to refer you to the Logitech Warranty Statement provided with your Litra Beam LX and available on:
    **********************************************************************

    We will pass your feedback along to our team. We always want to ensure we are providing our customers with the best products and experience.

    If you need further assistance, please reach us at: 
    **************************************;

    Best regards, 
    Logitech

  • Initial Complaint

    Date:01/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Logitech is ignoring me over two items that were lost in my order. They were supposed to refund me and promised me a refund but have been ignoring me for 2 weeks now. I have a ticket open with them TICKET NUMBER ********. My order number is *************.

    Business Response

    Date: 02/11/2025

    Dear Ariana,

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.

    Were happy to confirm a refund is currently being processed on ticket: ********. We appreciate your patience and cooperation.

    Best regards,
    Logitech ***

  • Initial Complaint

    Date:01/24/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company has confirmed products have been returned successfully on December 30, 2024. They stated the refund should be automatically credited to the payment method within 14 business days from the date we receive it.They said to expect the refund on or before January 21, 2025. I have contacted them several times and they are not able to send the refund.

    Business Response

    Date: 01/28/2025

    Dear ****,

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.

    Were happy to confirm a refund was approved on 23rd January 2025, via ticket: 14641285

    We appreciate your patience and cooperation.

    Best regards,
    Logitech ***

    Customer Answer

    Date: 01/28/2025

     
    Complaint: 22855344

    I am rejecting this response because there has been no refund sent. I contacted my bank and they have received no record of a refund. 

    Sincerely,

    **** ******

    Business Response

    Date: 02/11/2025

    Dear ****,

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.  

    Were happy to confirm a refund was processed via ticket:14641285 and has been confirmed received through Wise. We appreciate your patience and cooperation.

    Best regards,
    Logitech ***

  • Initial Complaint

    Date:01/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against Logitech regarding their refusal to honor the warranty for my G305 LIGHTSPEED Wireless Gaming Mouse, purchased from ******** on August 9, 2023. Despite providing the requested proof of purchase multiple times (including details below), Logitech has continually denied my claim, citing invalid receipt issues.Purchase Details:Retailer: ******** Order Date: August 9, 2023 **** Purchase ID: ************* Order Number: ********* Logitech has consistently refused to accept the receipt provided by ********, even though it is a legitimate retailer and I purchased the product directly through their official website. I have offered to facilitate verification with **** via a three-way communication, but my requests have been ignored.Furthermore, Logitech's response has been unnecessarily obstructive, repeatedly asking for redundant information and causing significant delays for a simple hardware issue. This has now been ongoing for months over a product worth $40, demonstrating a lack of good faith and respect for customers.Issues Experienced:Failure to honor advertised warranty.Poor customer service and communication.False advertising of warranty terms, causing inconvenience and frustration.Resolution Sought:Immediate replacement of my defective G305 LIGHTSPEED Wireless Gaming Mouse as per the warranty terms.A formal acknowledgment of the delays and mismanagement in handling my case.If Logitech continues to refuse to honor its warranty, I request the BBB to take further action to address this systemic issue of failing to fulfill warranty obligations.Thank you for your assistance.Sincerely,Will

    Business Response

    Date: 01/28/2025

    Dear Will,

    Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  

    Our team is currently reviewing your case, and will be in contact for further steps as soon as possible.

    Best regards, ?
    Logitech ***

    Customer Answer

    Date: 01/28/2025

     
    Complaint: 22852531

    I am rejecting this response because:I would like to receive directly results for my replacement request, not general response and ask me to keep wait. I have been waiting for over a month for the result.

    Sincerely,

    Will **

    Business Response

    Date: 02/11/2025

    Hello Will,

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.  

    To our findings based on the information provided, and to further investigate the case we can offer to pick up the G305 LIGHTSPEED to carry out an analysis. We will provide you with a free ***** return E-Label. Once the product is confirmed received by *****, we will be releasing the replacement.

    Since you are claiming to be unable to ship the device back for testing purposes we will proceed to close this claim and once you are able to continue with the requested details we will be more than happy to reopen your claim.

    If you need further assistance, please reach us at: 
    *********************************

    Best regards, 
    Logitech

  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a new headset from their website a little bit before Christmas. I used ****** to checkout and during checkout ****** entered a really old address that I don't even have on their file anymore. Upon completing checkout I noticed the delivery address was my really old one and contacted Logitech customer support within minutes of completing the transaction to request a cancel so I could correct the address as the old address is 2 states and a 7 hour drive away from me. I was told they couldn't cancel and they could only submit a cancel request. Was told I would hear back withing ***** hours. Almost a week later they ship the item. 3 days after shipping the item they finally email me about the cancel request and state that they couldn't cancel because the item has already been shipped. Even though they had a week before shipping it to cancel. Now my item is at an address that's 2 states and 7 hour drive away. I can't exactly just drive over there to try to get it.

    Business Response

    Date: 01/21/2025

    Dear *********,

    Logitech appreciates you contacting us to resolve this matter, and we apologize for the inconveniences in your case handling.  

    We have created a new case for you - ******** and the team will be in contact for further steps at the earliest.

    Best regards,
    Logitech ***

    Customer Answer

    Date: 01/28/2025

     
    Complaint: 22823135

    I am rejecting this response because:
    It has been a week and no one has reached out to me yet.
    Sincerely,

    ********* ******

    Business Response

    Date: 02/11/2025

    Dear *********,

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling.  

    Were happy to confirm a response was sent on 11th February via ticket: ********, please reply to the same email so that the team can continue to assist you further. We appreciate your patience and cooperation.

    Best regards,
    Logitech ***

    Customer Answer

    Date: 02/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They contacted me via email and fully resolved the issue.

    Sincerely,

    ********* ******

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent keyboard back for refund. No refund was issued.

    Business Response

    Date: 01/21/2025

    Dear ****,

    Logitech appreciates you contacted us to resolve this matter and we apologize for the inconveniences in your case handling. Were happy to confirm that a response to resolve the issue was sent 21st January 2025 via ticket: 14571362

    We appreciate your patience and cooperation.

    Best regards, ?
    Logitech ****

Logitech, Inc. is NOT a BBB Accredited Business.

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