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Business Profile

Computer Services

Adobe Systems, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Adobe Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Adobe Systems, Inc. has 12 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 201 Customer Reviews

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    Review Details

    • Mario P

      Date: 02/07/2025

      I had subscribed to a trial offer and then I was told there would be a $73 charge to cancel. I requested cancelation before the end of the trial period. This is a scam because I did not enroll in the annual subscription as stated by the Adobes foreign representative. I was very explicit that I wanted only a trial subscription and that I would be able to cancel if I did not like the product. After I complained I was told the charge would be reversed but I had to be quite forceful.Adobe should be ashamed of themselves, I thought I was dealing with an honest company.

    • Gabriela F

      Date: 01/29/2025

      I dont event remember signing up for adobe. I called after I noticed the charge & did not want to pay the ridiculous cancellation fee. No one could help me cancel this subscription. This is BAD BUSINESS. Will never use this *********** will still be billed for it. Horrible business practices & immoral.

    • Emily G

      Date: 01/01/2025

      Adobe charged me $37 for an Illustrator license that I did not purchase. I did a free trial and cancelled the same day. A week later I have a charge. I called and they immediately acknowledged I shouldn't have been charged. I have zero emails communicating the free trial, my cancellation, or the charge.

    • Carly T

      Date: 12/30/2024

      Adobe practices should be illegal if they are not already. They scam you into a free trial with NO MENTION of a $120 cancellation fee if you do not cancel right away. This is not clear. IT'S DISGUSTING. Adobe should be sued for all of the money they are STEALING from customers.

    • Kimberlyn C

      Date: 12/14/2024

      Adobe has threatened to charge me $150 dollars for early cancellation, which can only be seen on the email they sent out at the very bottom.Clearly a trap from a multi billion dollar business to squeeze as much as they can from a working class citizen.I have never encountered this from another business.Corporate number is also impossible to find, and when I asked for it, the agent hung up on me.

    • Fallon K

      Date: 12/11/2024

      They charged me three times for services I never requested. First there were only two pending charges, I called them and was assured they would be cancelled. They weren't, and two days later there was a third charge. Called again and was told they would be refunded, all three, and gave me confirmation numbers. Well only two were, so I had to call a third time to get the third charge refunded. They put you on hold for a ridiculous amount of time and disconnect you, then put you back in a long queue. This definitely feels like they make it extra difficult for you to get the refund you deserve on fraudulent charges so that you just give up and they can keep your money. ******** customer service and a scam!

    • Alex T

      Date: 12/05/2024

      They have made it nearly impossible to get a refund and are charging cancelation fees. Capitalism in this country has gotten out of hand.

    • David G

      Date: 11/23/2024

      I signed up for a Trial. The welcome message stated: "After the free trial ends on August 25, 2024, you will be charged CAD $29.37 (incl. tax) monthly. Your subscription will automatically renew annually until you cancel (price subject to change)." Note the use of 'monthly' here. When I went to cancel they will bill for for the remained of the year, in my case another $116.96. I feel deceived, and I have a very low opinion of the predatory billing practice. Shame on Adobe.

    • Alex H

      Date: 11/22/2024

      I signed up for a free trial and have had nothing but problems cancelling the subscription before getting charged. Any other payment system would allow me to cancel the subscription whether or not a payment was already in process. This process is not a good business practice! Be Aware

    • Ken T

      Date: 11/20/2024

      I paid for Acrobat 10 Pro in 2022, tried a newer version but the payments were more than I can afford. I tried to reinstall Acrobat 10 and couldn't. Was told Adobe doesn't support that. Bad policy!

    Adobe Systems, Inc. is NOT a BBB Accredited Business.

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