We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Services

McAfee, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Reviews

Customer Review Ratings

1.04

Average of 145 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Dyan C

    Date: 07/27/2022

    Dyan C

    Date: 07/27/2022

    My laptop died and I requested to be dropped from the multi-device subscription to the single-device subscription and asked for a refund for the difference. I was told that refunds were only available within the first 60 days, and that the reason I cited was not covered. They are keeping my money for services not rendered. I have contacted a lawyer.

    McAfee, LLC

    Date: 07/29/2022

    Dear Mr. Christian,
    I have emailed you at the address in this review. Please reply to my email for futher assistance.
    Sincerely,
    Cheryl ******

  • Lilli G

    Date: 07/25/2022

    Lilli G

    Date: 07/25/2022

    My husband passed **** and so I called to inquire about his subscription to McAfee. I was told he had 5 different subscriptions and they suggested to combine them into one, expiring in May 2029! I agreed and then asked for help in installing it since I'm 92 (and don't know if I'll even live that long). The person was unable to help me install it and even then hung up on me. I called them a couple of days later and told them I need it for my Mac so was told I had to be transferred to a different person. The foreign speaker, Kristi, was told that I wear hearing aids and couldn't understand her accent. When I asked her what more Mcafee can do for my Mac, she couldn't give me more than a prescribed, nonsensical answer. I then said I wanted to cancel the 7 years and asked for a refund. After another 15 minute on hold (now 43 minutes) was told they can't give me any refund because the account was changed to the one combined subscription,( at their own suggestion!). I think this company is a real scam and would advise others not to buy into it.

    McAfee, LLC

    Date: 07/27/2022

    Dear Lilli,

    We are very sorry to hear about your support experience, as it does not align with our support values. We sincerely apologize for any inconvenience you have experienced as a result. I will be reaching out to you directly to assist with resolving your McAfee related issues, and address any concerns you may have. Please look for my email correspondence regarding the matter.

    Kind Regards,

    Chris Hallums
    ********* Customer ***************
    McAfee

  • Clinton M

    Date: 06/30/2022

    Clinton M

    Date: 06/30/2022

    I received an email from McAfee stating that my McAfee subscription had been successfully renewed using the payment information on file. I found a number and called it to cancel and ask that any refund I was entitled to be sent back to me. I was told that it would cost me $49.99 to cancel. I told them I was calling more than 1 month early by their email date to cancel my subscription (which I had requested and paid for ) I had not requested an automatic renewal. I was cancelling both my subscription and any automatic renewals (which I had not requested) They said I would be charged to cancel. I said how are you going to charge me and they informed me that they had my credit card info on file. I said I was not agreeing to be charged, I did not like the fact that they had my credit card on file. I had not agreed to automatic renewal. We always do our computer security each year. I informed McAfee that I would be calling the BBB about this which I did.

    McAfee, LLC

    Date: 07/06/2022

    Dear Mr.******
    My name is Cheryl ******. I am on the ********* Customer *************** at McAfee.
    I have reviewed your account history, and I don't see any recent charge associated with your email address. I also don't see any recent contact records with our support team. It sounds like the notification that you received may have been a phishing attempt.
    I have sent you an email directly with my contact information. Please feel free to reply to that email to discuss this issue and your account further.
    Thank you for contacting McAfee.
    Sincerely,
    Cheryl*******

  • Joseph S

    Date: 06/29/2022

    Joseph S

    Date: 06/29/2022

    I am getting nonstop emails from this company about computer security. I don't have nor have I ever had a computer

    McAfee, LLC

    Date: 07/01/2022

    Dear Joseph,

    This is Chris********* with McAfee's ********* Customer ***************.

    After review of our records, we were unable to find your contact information associated with a McAfee subscription or account. Per this information, we have determined that the messages you are receiving were not sent by McAfee. It is unfortunately common for bad actors to pose as trusted, widely used brands such as McAfee to perpetrate any number of fraudulent activities. McAfee takes reports of these activities seriously as a threat to both our customers and brand and works to stop such activities when we are made aware of them. Please feel free to forward any suspicious emails to ****@mcafee.com.

    Thank you for bringing this to our attention.

    Regards,

    Chris *******
    ********* Customer ***************
    McAfee

  • Lyn T

    Date: 06/23/2022

    Lyn T

    Date: 06/23/2022

    This company was just like a scam. Charge me $218.11 without my knowledge. When calling them, i was told the charge was about protect my computer. Then I asked "how do you get my credit card number", she hanged up. Calling again, this time I asked why I was charged 218.11 on my credit card, the man said the same thing, protect your computer. And I told him, I don't even have a computer. Then he said "OK cancel" then he hanged up so quick without any more word....This is just like a scam to me. I called credit card company and told them about this. The card was cancelled. So be aware.If there is a 0 rate, I would choose it.

    McAfee, LLC

    Date: 06/29/2022

    Dear Lyn,

    Thank you for your review. After conducting a review of our records, we are unable to find your contact details registered in our system. Additionally, we do not offer or sell our product at the mentioned pricing. As you are not a McAfee registered customer, the message you received was not sent by McAfee. It is unfortunately common for bad actors to pose as trusted, widely used brands such as McAfee to perpetrate any number of fraudulent activities. McAfee takes reports of these activities seriously as a threat to both our customers and brand and works to stop such activities when we are made aware of them. Thank you for bringing this to our attention.

    If you receive any additional similar messages, please submit them to [email protected] for review.

    Sincerely,
    **************
    Executive Customer Assistance Team
    McAfee

McAfee, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.