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Business Profile

Computer Software

Kami Vision Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Reviews

Customer Review Ratings

4.05

Average of 64 Customer Reviews

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Review Details

  • Jim F

    Date: 03/15/2024

    Jim F

    Date: 03/15/2024

    I did have a product quality issue that was serious enough to warrant never doing business with Kami/Yi again. Customer service addressed this issue seriously and followed through diligently until I was satisfied; offered replacement options and refund. I was treated to the respect and gratitude of customer service rarely found these days.My concerns were satisfied.

    Kami Vision Incorporated

    Date: 04/04/2024

    Thank you for taking the time to share your experience with us. We're sincerely grateful for your feedback. We're truly sorry to hear about the product quality issue you encountered, but we're glad to know that our customer service team was able to address it seriously and diligently until you were satisfied. Providing excellent customer service is our top priority, and we're delighted to hear that you felt respected and valued throughout the process. Your satisfaction is incredibly important to us, and we're pleased that we could resolve your concerns to your satisfaction. If you ever need assistance in the future or have any questions, please don't hesitate to reach out to us. We're here to help!

  • Norbert M

    Date: 03/07/2024

    Norbert M

    Date: 03/07/2024

    I , have a great time with these games , since I was home with back surgery , so it really kept me from worrying about the pain , Greatly appreciated the games

    Kami Vision Incorporated

    Date: 03/08/2024

    Thank you for sharing your experience with us! We're delighted to hear that our support have been a source of comfort and distraction for you during your recovery from back surgery. Providing moments of enjoyment and relief is precisely what we aim for with our services. Your kind words truly mean a lot to us. If there's anything else we can do to make your experience even better, please don't hesitate to let us know.


  • Joseph H

    Date: 03/06/2024

    Joseph H

    Date: 03/06/2024

    My system works fine, but when it has trouble, I receive quick and efficient service from the customer service crew. Thanks to all.

    Kami Vision Incorporated

    Date: 03/08/2024

    Thank you for your feedback! We're glad to hear that your system is working fine, and we're especially pleased that you've had positive experiences with our customer service team. Providing quick and efficient service is a top priority for us, and we're grateful for the opportunity to assist you when needed. If you ever have any further questions or concerns, please don't hesitate to reach out. We're here to help!

  • Geoff H

    Date: 03/06/2024

    Geoff H

    Date: 03/06/2024

    I purchased the cameras and they work as advertised. I had an issue my cloud subscription and it was resolved timely. If I need additional cameras, I will order this.

    Kami Vision Incorporated

    Date: 03/08/2024

    Thank you for your review! We're delighted to hear that you are satisfied with your cameras and that they are performing as advertised. We're also pleased to know that we were able to resolve your cloud subscription issue in a timely manner. Your satisfaction is our top priority, and we're grateful for your positive feedback. If you ever need additional cameras or have any further questions, please don't hesitate to reach out. We look forward to serving you again in the future!

  • Carrie L

    Date: 02/21/2024

    Carrie L

    Date: 02/21/2024

    I bought the kami vision cloud for ***** a month. My internet service is not strong enough to support four cameras iand the cloud fully. So I have asked kami In multiple emails to please suspend my subscription for it does not work for me. I have got nothing but the run around from this company. Wanted me to make sure that my payment method has been suspended. But yet I can't get to my payment method on their website. It's easy enough for them to take my payment. But they don't seem to be able to stop when you want them to. Horrible company ! None of their phone numbers work.. they make it impossible. *********************

    Kami Vision Incorporated

    Date: 02/22/2024

    I sincerely apologize for the inconvenience and frustration you've experienced with your Kami Vision Cloud subscription. Your feedback is invaluable to us, and we're committed to resolving this issue promptly. I understand your concerns regarding the suspension of your subscription due to internet limitations and the challenges you've encountered in reaching our support team. Please know that your request to suspend your subscription has been acknowledged, and we are actively working on a solution to address your needs. To ensure that your payment method is suspended, we have sent an email to your registered address with further instructions on how to proceed. Our team is dedicated to assisting you in resolving this matter swiftly. I apologize for any difficulty you've faced in reaching us via phone. Rest assured, we are here to support you through email communication and will do our utmost to provide you with the assistance you require.

  • Vanessa W

    Date: 02/21/2024

    Vanessa W

    Date: 02/21/2024

    The team of customer service that talk with were excellent. They made me a priority as a customer and did beyond what I expected. Excellent excellent customer service.!!!!

    Kami Vision Incorporated

    Date: 02/22/2024

    Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with our customer service team. Making you feel like a priority and going beyond your expectations are always our goals. Your satisfaction is incredibly important to us, and we're delighted that we could provide you with such outstanding service. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We truly appreciate your support, and we're here to help however we can.

  • Marc-Olivier L

    Date: 02/16/2024

    Marc-Olivier L

    Date: 02/16/2024

    Its a five star and they earn it had big problem with payement of my plan and they resolved it! Above and beyond of my expectations. Fully recommend

    Kami Vision Incorporated

    Date: 02/19/2024

    Thank you so much for your fantastic five-star review! We're thrilled to hear that we were able to resolve the payment issue for your plan and exceed your expectations in the process. Providing exceptional service and going above and beyond for our customers is what we strive for, and we're delighted that we could assist you effectively. Your recommendation means the world to us! If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help and appreciate your support!

  • Monte G

    Date: 02/15/2024

    Monte G

    Date: 02/15/2024

    Once I got a tech on the phone, she did a fabulous job.She spoke with confidence She spoke clearly She spoke with the right tone She listened to me and responded to my needs.She knew her job She fixed the problem She was courteous Thank you!

    Kami Vision Incorporated

    Date: 02/16/2024

    Thank you for your wonderful feedback! We're delighted to hear about your positive experience with our tech support representative. Providing excellent service and resolving issues efficiently is our priority. We'll be sure to pass along your kind words to our team member. If you ever need further assistance, don't hesitate to reach out. We appreciate your business

  • Larry T

    Date: 02/15/2024

    Larry T

    Date: 02/15/2024

    Kami Vision exceeded my customer service expectations. They are expedient in replying to the customer and explain things in an understandable and professional manner. Their follow up is impressive as well. I will continue to use Kami Vision and recommend others to do so.

    Kami Vision Incorporated

    Date: 02/16/2024

    Thank you so much for your fantastic review! We're thrilled to hear that Kami Vision exceeded your customer service expectations. Providing timely and clear communication, along with professional explanations, is something we pride ourselves on. We're glad to hear that our follow-up impressed you as well. Your satisfaction is our top priority, and we're grateful for your continued support and recommendation. If you ever need anything in the future, don't hesitate to reach out. Thank you for choosing Kami Vision!

  • Andrea G

    Date: 02/10/2024

    Andrea G

    Date: 02/10/2024

    Well, Yi/kami support are patient with my bumbling and fumbling of my app purchases or non purchases cause of issues with my credit cards.. kudos to both Yi and Kami Support for helping me out trying to figure out my app subscriptions in both apps.. thanks for your patience and support.. I appreciate the experience and I am going to give both **** and Yi apps a big 10 out of 10 stars! Although I couldnt get hold of phone support which made me sad.. all my cameras been working great but I am getting updated cameras through them, havent had almost no issues with my cameras at all.. thank you sincerely, *****************************

    Kami Vision Incorporated

    Date: 02/12/2024

    Thank you so much for your kind words and appreciation! We're thrilled to hear that our support team, Yi and Kami Support, provided you with patient and helpful assistance with your app purchases and credit card issues. Your satisfaction is our top priority, and we're delighted to know that you found the experience worthy of a perfect 10 out of 10 stars for both the Kami and Yi apps.

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