Business Profile
Computer Software
Kami Vision IncorporatedThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
4.05/5 stars
Average of 64 Customer Reviews
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Review fromLaurie L
Date: 02/08/2024
5 starsLaurie L
Date: 02/08/2024
Thank you for all of your help and solving my problem.>>>>>>>>>Kami Vision Incorporated
Date: 02/09/2024
You're very welcome! We're delighted that we could assist you and resolve your issue. Providing excellent support and solving problems for our customers is our top priority. If you ever encounter any further difficulties or have any questions, please don't hesitate to reach out to us. We're always here to help.Review fromVIKTORS G
Date: 02/08/2024
5 starsVIKTORS G
Date: 02/08/2024
I used it for the first time, but everything is clear and everything works well.Kami Vision Incorporated
Date: 02/09/2024
Thank you for taking the time to share your experience with us! We're thrilled to hear that your first encounter with our product/service was a positive one. Our team works hard to ensure that everything is clear and that our offerings work seamlessly for our customers. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction.Review fromChristian U
Date: 02/07/2024
5 starsChristian U
Date: 02/07/2024
5-star ***************** *** had my camera for over a year and it's worked great. They few times I've had a problem, the app's customer service has been right there to fix it quickly. I am very happy with camera and the support.Kami Vision Incorporated
Date: 02/08/2024
Thank you for your stellar review! We're thrilled to hear that you've had a positive experience with both our camera and our customer service team. Providing timely and effective support is our priority, and we're delighted that we could assist you whenever you encountered an issue. We truly appreciate your loyalty and support, and we're here for you whenever you need us.Review fromDavid J
Date: 02/07/2024
4 starsDavid J
Date: 02/07/2024
I read the site's reviews after I had the camera installed. Yes, there was a 10 day lag in shipping but that has happened to me elsewhere. THAT was only 'bump' experienced. I have had tremendous help from tech support at docom. The unit does as it is advertised. Be sure to place the unit where it can 'see' what you want seen.Kami Vision Incorporated
Date: 02/08/2024
We appreciate your feedback and understanding regarding the shipping delay. It's fantastic to hear that you've had a positive experience with our tech support team and that the unit is performing as advertised. Thank you for your valuable insight, and we're glad to have you as a satisfied customer! If you have any further questions or concerns, please don't hesitate to reach out.Review fromTom F
Date: 02/07/2024
5 starsTom F
Date: 02/07/2024
Great response from their support people. Great-inexpensive items that work. Items are easy to set up. I will purchase from them again.Kami Vision Incorporated
Date: 02/08/2024
We're delighted to hear about your positive experience with our support team and products! Providing excellent service and reliable products is our top priority, and we're thrilled that you found our items easy to set up and effective. Thank you for choosing us, and we look forward to serving you again in the future!Review fromElizabeth B
Date: 02/07/2024
5 starsElizabeth B
Date: 02/07/2024
Very friendly and great service,any problems will be taken care of promptly.Kami Vision Incorporated
Date: 02/08/2024
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service. Our team is dedicated to providing friendly and efficient support, and we're always here to address any issues you may encounter. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your support!Review fromThomas P
Date: 02/05/2024
5 starsThomas P
Date: 02/05/2024
I have read the negative experience of others posted here and understand their frustrations. I too had issues with the hardware of one camera which was under the one year warranty and it was replaced at no cost. The Yi Iot app has had issues as well but when I clearly described my problem with video or photo screen captures to the support email address provided in the app store they have swifty responded with a fix. I have greater respect for support services after having viewed the ******* sitcom (The IT Crowd)!Kami Vision Incorporated
Date: 02/07/2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that we were able to address your concerns regarding the hardware issue with your camera under the one-year warranty. Ensuring the satisfaction of our customers is always our top priority, and we're glad we could provide you with a replacement at no cost. We apologize for any inconvenience you experienced with the Yi IoT app, but we're delighted to learn that our support team was able to swiftly respond to your concerns and provide a solution. Your detailed descriptions and screen captures were instrumental in helping us understand and resolve the issue promptly. We appreciate your understanding and patience throughout this process. Our team is dedicated to providing excellent support services, and it's rewarding to receive positive feedback from valued customers like yourself.Review fromC. H
Date: 01/18/2024
1 starC. H
Date: 01/18/2024
Borderline Scam!The camera and service itself are just ok, but there is no customer service department. It may be 1 guy at most that occasionally checks his email. They have a phone number that plays music for 2 minutes then hangs up on you. I have called countless times throughout their posted customer service hours for 2 weeks and never, NOT EVEN ONCE, had anyone ever answered. I found this extremely suspicious. I ******d the company address and there is nothing with their name located there or on the ****** search. It is like their ********** address is just being used as a somewhere to list as an address only.They automatically sign you up for auto renewal and you are unable to turn it off yourself. When you go to cancel subscription it prompts you to reach out to customer service to cancel and even makes you click I understand. The joke is that you cant reach customer service. No one answers the phone, the bot just tells you no one is there then pushes you to email, and with email they just keep sending the same one over without solution. At this point I am still on auto renewal.i have received the exact same 3 emails about how to cancel my subscription. I told them that the app says it has to be done from there end. I get an email back saying that they cannot change their Apple subscriptions. I send an email back stating it is not a free trial so it cannot be done on my end, sent screenshots from their app showing where they have to cancel it on their end, and (for the millionth time) begging them to just cancel my subscriptionno response. I have had to disconnect my payment method to avoid their auto renewal. After this is current one is up, I will no longer be a customer.Kami Vision Incorporated
Date: 02/06/2024
Thank you for sharing your feedback, and we sincerely apologize for the frustrations you've experienced. We take your concerns seriously and are committed to addressing them to improve our services. First and foremost, we deeply regret any inconvenience caused by our customer service accessibility. We understand the importance of timely assistance and are actively working to improve our response times and availability. Regarding your experience with our auto-renewal process and cancellation procedure, we acknowledge the need for clearer communication and more streamlined processes. Rest assured, we are taking steps to rectify these issues to ensure a smoother experience for our customers.
Your feedback regarding our ********** address is also duly noted. We assure you that our address is legitimate, and we are actively investigating any discrepancies in its representation. Please know that we are committed to resolving your concerns promptly. I have escalated your case to our senior support team, and they will reach out to you shortly to assist with your subscription cancellation and address any outstanding issues.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to improve our services.Review fromDeanna L
Date: 09/07/2023
1 starDeanna L
Date: 09/07/2023
Kami Vision is a scam! I started a subscription for when I went on a long vacation so that I can monitor my home while I was away. I have been trying to cancel my subscription for months and I am still getting charge. When I cancel on the app, it says I need to speak to a representative for the cancellation and when I try to speak to a representative, I keep getting a message saying that the representative is unavailable. This company makes it extremely difficult to cancel a subscription and I am just going into loops.Kami Vision Incorporated
Date: 02/06/2024
We're truly sorry to hear about your frustrating experience, and we apologize for any inconvenience caused. Your feedback is invaluable to us, and we want to assure you that we take your concerns seriously. We understand the importance of a seamless subscription management process, and we sincerely apologize for any difficulties you've encountered while attempting to cancel your subscription. Our goal is to make this process as straightforward as possible, and we're committed to resolving this issue promptly for you. To expedite the cancellation of your subscription, I have personally escalated your case to our senior support team. They will reach out to you directly to assist with the cancellation and ensure that any charges are promptly addressed. Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this matter.Review fromEyob S
Date: 07/17/2023
1 starEyob S
Date: 07/17/2023
This company keep charging me without providing any service. I canceled last year their service because the camera was broken. They acknowledged that the camera didn't work and stopped charging me for few months and now this year since May they are charging me $11.99 without any authorization. I reported them to consumer affairs and they are going to be investigated. And I will dispute what they charged me. This company is not to trust!Kami Vision Incorporated
Date: 02/06/2024
We apologize for any inconvenience you've experienced and understand your frustration regarding the unauthorized charges. Your feedback is important to us, and we take these concerns seriously. I have endorsed your concern to our support team, who will investigate the matter thoroughly and reach out to you directly to assist with the resolution process. Additionally, we will cooperate fully with any investigation conducted by consumer affairs and provide all necessary information to ensure a swift resolution. Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to address this issue.
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