Reviews

This profile includes reviews for First Tech Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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First Tech Federal Credit Union has 41 locations, listed below.

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  First Tech Federal Credit Union

  2702 Orchard Pkwy San Jose, CA 95134-2012

  
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  First Tech Federal Credit Union

  22620 SE 4th St Ste 100 Sammamish, WA 98074-7375

  
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  First Tech Federal Credit Union

  2201 Westlake Ave Ste 102 Seattle, WA 98121-2766

  
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  First Tech Federal Credit Union

  555 Terry Ave N Seattle, WA 98109-4361

  
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  First Tech Federal Credit Union

  1044 NE Circle Blvd Corvallis, OR 97330-4241

  

Review Details

• Review fromWanda B

  Date: 02/17/2023

  1 star

  Wanda B

  Date: 02/17/2023

  I had numerous fraudulent accounts opened in my name. I contacted all known banks, filed a claim with credit unions, and placed a freeze on my identity. All *other* banks addressed the issue immediately, closed the accounts, and mailed a confirmation. This shady establishment refused to address the issue without me jumping through numerous hoops, took 30 days to "investigate," and concluded the accounts were valid because I didn't take the extra steps they made up to make the process as difficult and time consuming as possible. I made numerous phone calls to check on the "progress" of this joke of an investigation during which I was directed to create an account to communicate with them. As I am not now, nor will I ever be, a customer of theirs, I declined this hoop as well. This company treats victims as criminals and deserves zero stars for their horrid approach to identity theft.

  First Tech Federal Credit Union

  Date: 03/01/2023

  Dear *****, We appreciate you providing us the opportunity to hear and respond to your concerns regarding the fraudulent accounts opened in your name. We are very sorry to hear about your current situation. We take your complaint very seriously, please know that it has been reviewed by the appropriate leadership teams. While we cannot speak to the actions of other financial institutions, First Tech does everything possible to ensure that our fraud response and servicing practices are in compliance with all applicable laws and regulations. It looks like our service team has sent you a letter along with an affidavit to assist you in resolving this issue. Please let us know if you need another copy to be sent. We are sorry for any inconvenience this process may have caused. If you have any questions please call our ************************* at ************. At that time a representative will direct you to the appropriate department. Thank you!

• Review fromRonnie W

  Date: 02/04/2023

  1 star

  Ronnie W

  Date: 02/04/2023

  I would not recommend anyone to do any type of business with this bank, they misplace people's money.

  Ronnie W

  Date: 02/05/2023

  After misplacing my son's car payment money, they would not try to help at all. he gave his checking account information days before taking the money out of his account, I ask them to pull the recorded phone call and stall for two days and then told me that they couldn't verify if it was me and my son giving them that information so they say they can't use the recordings, after they had a debt collector call me about that car payment. If you guys can help me please give me call and I can explain this situation alot better.

  First Tech Federal Credit Union

  Date: 02/06/2023

  Hello ******, I’m sorry to hear you didn’t have a great experience working with First Tech. After further review, we see you did make a payment in December which was then returned and we provided a courtesy late fee reversal. Currently I see you are working with one of our representatives in Consumer Lending to provide copies of bank statements and the check received from First Tech to aid in further research. If you haven’t already please fax the copies to ************. Once we receive these documents we’d be happy to continue looking into this for you! Please call 855.855.8805 if you would like to speak to our consumer lending team.

• Review fromChela W

  Date: 02/02/2023

  1 star

  Chela W

  Date: 02/02/2023

  Their process for replacing credit cards closed due to fraud is extremely slow (took 3 weeks for the replacement card). Tried activating it from my phone, and it wouldn't because the last 4 of my SSN was "incorrect" (it was not). So I activated it online. All good; was able to re-setup autopays with several vendors, ETC. Then, out of nowhere, when I tried to pay my city water bill, it was declined. Tried a couple times, including the next day; no luck. Spent almost an hour on the phone with customer service reps; when transferred to the automated system, was told the CC number was invalid. Had to call back; finally got it resolved. The First Tech software flagged the water bill as "unusual"; was also told that the system flags as suspicious a bunch of charges on a recently-activated credit card - which is dumb, because when you get a replacement card, the first thing you do is SETUP YOUR AUTOPAYMENTS. The reps were VERY friendly & professional; no problem with them. Their software is TERRIBLE.

  First Tech Federal Credit Union

  Date: 02/03/2023

  Hello Chela,We appreciate you providing us with the opportunity to hear and respond to your concerns about activating your replacement credit card. We are very sorry to hear about your poor member experience. We take your feedback very seriously and will capture and share it with the appropriate leadership teams. In order to ensure your feedback is captured under your accounts, well need more information about you. Please send an email to ******************************************* with your contact information and I will follow up with you.Thank you,******************Member Experience

• Review fromAnton R

  Date: 01/14/2023

  1 star

  Anton R

  Date: 01/14/2023

  Been with first tech for over a year in that year I have deposited well over 50 checks written to my business a sole proprietor LLC signed over to me by me the only owner with no issues until today after over a year of doing this legally and correct they decided now its a 3rd party check and to remove funds and mail the check back I spent an hour in there bank to no resolve or explanation as to why now after soooo many times having no issues and no laws being broken why they have stolen my money and overdraffted my acct only to be told to bad to sad your problem now I will be changing banks asap and this is completely unacceptable and theft

  First Tech Federal Credit Union

  Date: 01/17/2023

  Hi *****, We received your review regarding the returned check on your account. This information has been provided to our management team to be heard and addressed. If you have any questions or additional concerns, please feel free to contact our call center at ************. They will be able to locate the case submitted on your behalf in our system. Thank you.

• Review fromRobert A

  Date: 12/30/2022

  1 star

  Robert A

  Date: 12/30/2022

  Worst bank ever. I would NEVER recommend this bank to anyone, ever. Thier 0% APR credit card is too good to be true and a scam to bring in customers.I applied for thier 0% APR credit card and was told that they canceled the application, without notice, after 2 months of disorganized paperwork requests.If you do apply, be prepared to:- Waste 2-3 months of you life dealing with bank lenders who don't have a direct phone number.- Submitting enormous amount of paperwork to not only prove you have income, but that it goes to a bank and not under your matress.- Start over, multiple times with the application process.- Have zero communication about application status.

  First Tech Federal Credit Union

  Date: 01/10/2023

  Dear ******,We appreciate you providing us the opportunity to hear and respond to your concerns regarding your recent loan application with First Tech. We are very sorry to hear about your poor member experience. We take your complaint very seriously. This has been reviewed by the appropriate leadership team and they found that there was a credit union error which resulted in an expired application.They have provided coaching and are able to submit a manual application without creating another credit inquiry, if you are interested in reapplying for the credit card. If you would like to reapply, please send an email to *********************************************** so we can contact you to proceed.Thank you,******************Member Experience

• Review fromJason M

  Date: 12/15/2022

  1 star

  Jason M

  Date: 12/15/2022

  I opened up a credit card for the 0 transfer balance fee. Just opening the account was very scarce in communication. It took a long time for the card to even get to me. Like three or four weeks. They have an antiquated website. You have to transfer funds from your personal bank account into the account you open with them. That takes one to two business days, then you transfer that to make your credit card payment. Their website is horrible and gives you many errors and crashes. I tried to pay my first payment, and I suspect the website did not complete the transaction. Went on today to make my second payment only to find out that the first one never went through. I called them because they charged me a $25 late payment fee. I asked them if they would give me a little ***** since I believe their website was the problem. They would not help. I have credit cards with *********** and have never had a late payment. They also dont email you or send you updates of when your payment is due or a reminder. I would not do business with this company.

  First Tech Federal Credit Union

  Date: 12/20/2022

  Hello *****, Im sorry to hear you didnt have a great experience working with First Tech. We appreciate you taking the time to share your feedback and provide us with the opportunity to improve. We are aware of a supply chain issue and are working with our vendor to get our card delivery issue resolved, however I have captured your feedback for our card services team. You can set up an alert through Online Banking that will remind you of your upcoming due date and I will email you instructions on how to complete this. We apologize that we are not able to reverse the fee for the late payment and if you continue to have issues please give us a call at ************. Thank you for your membership!

• Review fromScott P

  Date: 10/29/2022

  1 star

  Scott P

  Date: 10/29/2022

  First tech use be a great credit union I've been a member since **** and was fairly happy with them. I've had a savings and checking accounts, had a car loan, and HELOC as well as *** accounts but over the past few years they have been a huge disappointment and source of frustration between cutting services such as having a drive thru teller to canceling debt cards due to security breaches and giving no notice other than your card not working as well as overall incompetence from employees and a zoro customer service. I would suggest you bank anywhere but first tech federal credit union they are the absolute worst I only wish I could give a rating of zero stars or better yet negative stars. At this point I am planning to take my money and business elsewhere.

  First Tech Federal Credit Union

  Date: 11/04/2022

  Hi *****, Im sorry to hear about your experience. Ive submitted a case to capture your review and feedback to ensure this is reviewed by management. We sent an email to members impacted by the card breach and I would be happy to review your concerns about not receiving a communication from us. I will follow up with you through email and can also call you if you prefer to speak over the phone. Thank you!-******* E Member Experience