Reviews

This profile includes reviews for NETGEAR's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NETGEAR

  350 E Plumeria Dr San Jose, CA 95134-1911

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  NETGEAR

  PO Box 540009 El Paso, TX 88554

Review Details

• Review fromJeremy W

  Date: 12/18/2024

  1 star

  Jeremy W

  Date: 12/18/2024

  Return policy is horrible. Did not open the product until few months after purchase because I did not need immediately and figured after $650 being spent surely it would be ok. I opened it to find multiple issues during setup to where I had to call tech support and was on phone for 3 hours with no solution. I asked for a refund and after almost 2 months of back and forth am told that 30 days return is policy No Exceptions! Not shocked at all that Netgear is not credited with BBB. Poor customer service and handling of customers. They don't care about future business or how their decisions impact your life.

  NETGEAR

  Date: 12/23/2024

  Hi ****** *******,Good day! We understand that you are having an issue with your device, and we apologize for the inconvenience you have encountered. We understand that you wish to return your device. Please be reminded that ************************** purchases of new products, services, and memberships can be returned within 30 days. Also, we can see that you are currently working with our technical support team, and we have already sent you a replacement unit for your device the WiFi 7 Tri-band Router with 1 Year Armor Security (RS700).You may also check the link as a reference: ***************************************************************** We appreciate your patience.Kind regards,**** *.Customer Care Advocate **********************

• Review fromJeremy L

  Date: 12/14/2024

  1 star

  Jeremy L

  Date: 12/14/2024

  I ordered directly from NETGEAR, on September 10, 2024, an Orbi 770 Series Triband WiFi 7 mesh system 11 Gbps, 3 pack (RBE773). It took a few weeks to get this set up, and it became clear that nothing was connecting to the system via the Orbi satellites. All devices on the WiFi, many close to a satellite, connected back to the router. Many of my devices, because of being on the far side of the router compared to a satellite, had weak signals. After doing all my own trouble shooting, like resetting the system, reinstalling the system, etc., I contacted support on November 27th 2024. Since then, as requested by various support people, I have spent countless hours on the phone, submitted 25 emails and a total of 42 attachments of screenshots of the setup, connection status etc. But no resolution. You get put on hold, passed on, and finally told someone will get back to you, which doesnt happen. BUY NETGEAR AT YOUR PERIL. The system I have certainly doesnt work, and likely very few do. Buyer beware. You cant get (effective) support, you cant get your money back, and you cant get a replacement that works.

  NETGEAR

  Date: 12/15/2024

  Hi ****** ******,Good day!We understand that you are having an issue with your device, and we apologize for the inconvenience you have encountered. Please be advised that New NETGEAR products come with a one-year warranty and 90 days of complimentary technical support; beyond that, you have to purchase a support contract so that our technical support will help you to isolate the issue of your device. ******************************************************** you need assistance with your device, kindly contact our NETGEAR support at ******************************************************* or call ************** and press 1 for technical support. For FAQs and additional information about NETGEAR, please check the link below: **************************************************************************** *********************************************** you!

  Jeremy L

  Date: 12/20/2024

  I totally reject the concept that one is expected to buy support, when the reason that the period of complimentary support (30 days) has expired is due to Netgear being unable to timeously resolve the issue. Netgear burned up 2 weeks by asking for data, (25 emails with 42 attachments submitted, 8 hours on the phone) and then passing the case to others, who also couldn't resolve the issue. And the person one is passed onto asks for much of the same data that has already been submitted! You are told you will be called back, but nothing. Playing for time - delaying - to try and force people to buy customer support they shouldn't need and don't want, smells like a scam. I ordered directly from NETGEAR, on September 10, 2024, an Orbi 770 Series Triband WiFi 7 mesh system 11 Gbps, 3 pack (RBE773). I contacted support on November 26, 2024. This well within the 30 day for complimentary. support. This gave Netgear 2 weeks to resolve the issue. It's December now 20 and the original problem remains. Why would anyone purchase support when support takes two weeks to accomplish nothing. It is clear it must be a hardware problem. The unit is guaranteed for 1 year. Why would netgear not replace it? Netgear have been a terrible disappointment. I can't recommend them at all. It less than one star.

• Review fromJill N

  Date: 12/05/2024

  1 star

  Jill N

  Date: 12/05/2024

  Netgear has a hidden scam within its business. After your first year of having it, your support ends. If you need to reset your Admin password or reset general modem, you are forced to go to Netgear Genie link which has a broken "next" button that multiple customers have complained about. ********************** refuses to fix the button and tells you you have to pay $200 to have tech support help them instead of them fixing their own website. They try to scam you by having a glitched website. I will never buy Netgear again with this hidden scam and poor service. Customers should not be charged for their disfunctional website. ****** searches will show all the customer complaints about the next button not working.

  NETGEAR

  Date: 12/06/2024

  Hi **** *******,Good day!We understand that you are having an issue with your device, and we apologize for the inconvenience you have encountered. Please be advised that New NETGEAR products come with a one-year warranty and 90 days of complimentary technical support; beyond that, you have to purchase a support contract so that our technical support will help you to isolate the issue of your device. ******************************************************** you need assistance with your device, kindly contact our NETGEAR support at ******************************************************* or call ************** and press 1 for technical support. For FAQs and additional information about NETGEAR, please check the link below: **************************************************************************** *********************************************** you!

• Review fromGwen C

  Date: 12/05/2024

  1 star

  Gwen C

  Date: 12/05/2024

  Was having an issue with one tv in our home with the vpn and proxy call net gear for help because spectrum told us it was a net gear issue. Net gear wanted us to pay them for the support I knew it was probably an easy fix. My husband and I are not tech savvy. But I was not going to pay when u can go get a new one instead. So I told my husband lets just unplug it let it set for a few min and it fixed it. So basically thats what they wanted us to pay for Net gear customer service *****.

  NETGEAR

  Date: 12/06/2024

  Hi ******* ********,

  Good day!

  We understand that you are having an issue with your device, and we apologize for the inconvenience you have encountered. Please be advised that New NETGEAR products come with a one-year warranty and 90 days of complimentary technical support; beyond that, you have to purchase a support contract so that our technical support will help you to isolate the issue of your device. ******************************************************

  If you need assistance with your device, kindly contact our NETGEAR support at ******************************************************* or call ************** and press 1 for technical support. For FAQs and additional information about NETGEAR, please check the link below: **************************************************************************** ******************************************

  Thank you!

• Review fromStephen F

  Date: 12/01/2024

  1 star

  Stephen F

  Date: 12/01/2024

  According to multiple reviews, Netgear customer service is often criticized for long wait times, unhelpful representatives, and difficulty resolving issues, with many users reporting frustration with their experience, especially when dealing with complex technical problems or warranty claims; some even consider it to be "poor" or "a scam" due to alleged attempts to upsell extended support plans even when the issue could be easily resolved. They stopped helping when I said I didn't want the extended warranty. Had to bridge it myself and *******.

  NETGEAR

  Date: 12/04/2024

  Hi ******* ********,Good day! We understand that you are having an issue with your device, and we apologize for the inconvenience you have encountered. Please be advised that New NETGEAR products come with a one-year warranty and 90 days of complimentary technical support; beyond that, you have to purchase a support contract so that our technical support will help you to isolate the issue of your device. ******************************************************** you need assistance with your device, kindly contact our NETGEAR support at ******************************************************* or call ************** and press 1 for technical support. For FAQs and additional information about NETGEAR, please check the link below: **************************************************************************** *********************************************** you!

• Review fromTheresa E

  Date: 11/25/2024

  1 star

  Theresa E

  Date: 11/25/2024

  This company denied my access to the internet jeopardizes my home and livelihood because o work from home due to me not having internet. That is illegal to do a denial of secvice to the internet because you are seeking funds for security fees that you are not transparent about. If I would have known and was notified of the security features I would have not problem paying them but to stop my internet because of them. And have unsatisfactory tech support that lies and dont return phone calls is not right

  NETGEAR

  Date: 11/26/2024

  Hi ******* *******,
  
  Good day!
  
  We have personally taken the time to review your concern and we can see that you have contacted us last 11/25/2024 as you are unable to access your internet, and after some basic troubleshooting, the support technician noted that the internet started working this is documented under your case# ********. And today 11/26/2024, another case was opened ******** as you can not connect your device using LAN. Our support technician, prepare to troubleshoot and asked you to open the command prompt but you refuse to continue and call was disconnected.  
  

  Please note that NETGEAR products that are purchased from an authorized reseller has a complementary warranty of support for 90 days and 365 for hardware. Once this expire and you encounter issues with your device and contacted ********************** for assistance, our support technician will offer to purchase the ProSupport Premium warranty subscription after they help you troubleshoot the device when the complimentary warranty has expire. Please note that the service they are offering is support warranty not security. 
  
  If further technical assistance is needed please let us know so we can endorse you to our technical support experts.
  
  We look forward to your response.

• Review fromDino F

  Date: 11/04/2024

  1 star

  Dino F

  Date: 11/04/2024

  I've purchased a Netgear series quad set for well over ******* dollars brand new in the box and went through all the warranty process when setting up and now have a broken/default Satellite under the one year warranty after 5 months! I've contacted the company now over a week ago and answered an submitted all the pictures they have asked for along with the item's serial number which will show warranty time on the unit do to the activation. The company Netgear still has no answer for me and has not tried at all to replace the faulty unit. The whole reason we buy these large units at this price is for the coverage on large properties! I have had no service in areas of my property for over a week with a warranty item I cant seem to get! I would like to recommend this company but the way an time frame for this company handling this warranty has been unacceptable especial for the prices we pay for this product. The part that makes it so inexcusable is the fact you will refurb the product an resell it bottom line so why am I the consumer left holding the bag along with my service, time , and patience being tested? Netgear I really hope you make this right an real soon! Case Number ********

  NETGEAR

  Date: 11/05/2024

  Hi **** ********, Good day! We understand that you are having an issue with your device. Upon reviewing your account, we can see that you already contacted our technical support team. Please know that they are currently working on your case and helping you to resolve the issue with your device. For further technical assistance, kindly contact our NETGEAR support at ******************************************************* or call ************** and press 1 for technical support.For FAQs and additional information about NETGEAR, please check the link below:**************************************************************************** *********************************************** you.Regards,**** *.Customer Care Advocate **********************

• Review fromRoger Estuardo D

  Date: 11/03/2024

  1 star

  Roger Estuardo D

  Date: 11/03/2024

  I bought a netgear wifi router which is not working, and they want me to purchase support to talk to them for something they are responsible what a horrible company, people never buy anything from NETGEAR

  NETGEAR

  Date: 11/06/2024

  Hi ***** **** ******, Good day! We have personally taken the time to review your concern, and we can see that one of our support representative worked your case#********. Please be advised that New NETGEAR products come with a one-year warranty and 90 days of complimentary technical support. If the Support warranty entitlement of the product expired, our support team had to offer our available extended support warranty in order to be able to conduct configuration assistance on your product. For further technical assistance, kindly contact our NETGEAR support at ******************************************************* or call ************** and press 1 for technical support.Thank you for choosing NETGEAR. Sincerely, **** *.Customer Care Advocate **********************

• Review fromS. E.

  Date: 10/20/2024

  1 star

  S. E.

  Date: 10/20/2024

  Bought a new Netgear product and the wrong expiration date is on my Armor subscription. One would think this is a simple date change in a databaseNO! One email and three phone calls later and Im still being told someone will call me later today. Even when one gets a customer service *** that speaks English, the results are still dismal.

  NETGEAR

  Date: 10/23/2024

  Hi ******* *****,Good day! Upon review, we can see that someone is already handling your case, our Level 2 technical support, and was also trying to contact you via ********* may refer to this case#********.If you still need assistance with your device, kindly contact our NETGEAR support at ******************************************************* or call ************** and press 1 for technical support. For FAQs and additional information about NETGEAR, please check the link below: **************************************************************************** ******************************************************************* Thank you!,

  S. E.

  Date: 10/28/2024

  Had an additional phone call (4th call) last week. Service *** could not solve problem. Allegedly elevated to tech support. No contact since. This is a simple problem to solve but Netgear ***s are either incompetent or not empowered to solve problem. Customer left hanging. Again.

• Review fromEli C

  Date: 10/15/2024

  1 star
  terrible products I bought an extender from best buy and never worked because it was outdated the model is AC750 someone very rude contacted me on the phone and basically was calling me out he was very mad about something .this is the number that i was called from ***** inv # ******* ex3110-100n 10/14/24 11:37 am