Reviews

This profile includes reviews for NETGEAR's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

NETGEAR has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  NETGEAR

  350 E Plumeria Dr San Jose, CA 95134-1911

• 

  NETGEAR

  PO Box 540009 El Paso, TX 88554

Review Details

• Review fromGena R

  Date: 10/20/2022

  1 star

  Gena R

  Date: 10/20/2022

  NetGear - Nighthawk AC **** WI-FI Cable Modem Router
  10/14/22, My wi-fi had no connection. I tried everything to connect to the internet. It wouldn't let me change my password *** I called netgeard several times. They said, I have to purchase another contract in order for them to run a check on my equipment. I couldn't afford it. They also said, nothing was wrong with my equipment. How did they know if a check wasn't ran? I called *** cable and they came out and found there is a problem with the the netgear equipment. I called netgear back while the technician was here and told them about the discovery with my modem. I have 40 days left on my warranty and want a replacement. No one has contacted me back about this matter. Please help resolve this issue!
  
  Desired outcome: I want a new replacement.

  NETGEAR

  Date: 10/24/2022

  Dear Mr./Ms. **********
  
  I hope you are well. My name is Albert of NETGEAR ******** Care Team. I understand that from your recent correspondence that you have submitted a review regarding your NETGEAR Nighthawk AC1900 WiFi Cable Modem Router(C7000v2) and the service you received when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  First of all, please allow us to extend our sincere and deepest apologies if you're experiencing this such kind of issue with the NETGEAR router that you have in possession. I have personally taken the time to review your account and I noticed that your NETGEAR Nighthawk AC1900 WiFi Cable Modem Router(C7000v2) support warranty is already expired. We are more than happy to work with you in addressing your issue. As a courtesy we will provide you a one time grace support. I already ask one of our technical support team to help you.
  
  The following link details product warranty information:
  
  http://kb.netgear.com/app/answers/detail/a_id/5260/kw/warranty%20on%20DGN2000/r_id/166
  
  We appreciate your time and patience.
  
  Thank you for contacting NETGEAR.
  
  Regards,
  
  Albert N.
  ******** Care Advocate
  NETGEAR Inc.

• Review fromMeng S

  Date: 10/20/2022

  1 star

  Meng S

  Date: 10/20/2022

  This is a scam company. The tech team was just kicking ***** and playing tricks and probably waiting for their warranty going expired. They have no intention to solve the issue of their poor product. In my case, they didn't solve the problem for 3+ months and they kept changing tech representatives just to ask for your numbers. ********************** and time. It is a shame to give them a star.

  NETGEAR

  Date: 10/21/2022

  Dear Mr./Ms. Sun,
  
  I hope you are well. My name is Albert of NETGEAR ******** Care Team. I understand that from your recent correspondence that you have submitted a complaint regarding your NETGEAR product and the service you received when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  I have personally reviewed your issue and can see that your open support case#XXXXXXXX has been updated. They tried to call you, but you requested a later call.. Please allow me to set up a call with our support team in order to better assist you.
  
  Please provide the following information for us to contact you:
  
  * Preferred Contact number
  * Date
  * Best time frame (please include Time Zone)
  
  Please update your case online at: http://my.netgear.com/myNETGEAR/support.aspx and provide the requested details above.
  
  We look forward to speaking with you.
  
  Regards,
  
  Albert N.
  ******** Care Advocate
  NETGEAR, Inc.

• Review fromRich F

  Date: 10/18/2022

  1 star

  Rich F

  Date: 10/18/2022

  would have given zero stars but was forced to give one!!!! heard great things about Netgear/nighthawk so gave it two tries and two years of waisted time, money and effort!! You are better off using rabbit ears and asking a grizzly bear for trouble shooting!! They are constantly trying to rip you off and cripple your service as soon as warranties and contracts are up!! go rub two stones together!!

  NETGEAR

  Date: 10/19/2022

  Dear Mr. Fowler,
  
  My name is John. I am a ******** Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.
  
  I couldn't find your account in our system so I can investigate it further.
  
  Please provide the correct email address associated with your NETGEAR account, and we will do our best to resolve your issue.
  
  Please visit my.netgear.com account, under the support tab then click on cases for any further inquiries.
  
  I look forward to your response.
  
  Regards,
  
  John Philip S.
  ******** Care Advocate
  NETGEAR Support

• Review fromMari S

  Date: 10/10/2022

  1 star

  Mari S

  Date: 10/10/2022

  Netgear has a hidden $110 activation fee. Fraud. It should read on packaging there is a hidden fee. Returned item to BEST Buy after QR code was invalid. ******** support *****.

  NETGEAR

  Date: 10/13/2022

  Dear Ms. **********
  
  My name is John. I am a ******** Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.
  
  Please be advised that if there is an unauthorized transaction in your account, NETGEAR will gladly arrange a refund. However, I noticed that there are no assets or contracts in your account.
  
  Please visit my.netgear.com account, under the support tab then click on cases for any further inquiries.
  
  Regards,
  
  John *********
  ******** Care Advocate
  NETGEAR Support

• Review fromCaci G

  Date: 10/10/2022

  1 star

  Caci G

  Date: 10/10/2022

  I just got the netgear mobile hot spot a few months ago. Now the warranty I was told by ATT, firstnet, and netgear was 90 days for tech support but 1 year for the hardware since I am paying for it monthly. But now that I am out the 90 days netgear is saying all of a sudden my product is a refurbished model which is not what I order and it hardware replacement for that is only in the 90 days period not a year. Att and firstnet says I have to replace the product it is completely not working (just turning off few minutes after being on) album netgear won't replace it. So they sent me a refurbished equipment when I am still paying for a brand new Hotspot and will not fix it.

  NETGEAR

  Date: 10/13/2022

  Dear Ms.*******
  
  My name is John. I am a ******** Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.
  
  We will gladly process a replacement for your faulty unit. We will require the following documents to verify the warranty entitlement of the identified serial numbers.
  
  (1) copy of your proof of purchase
  (2) photo of your serial number
  
  Our policy is to offer product warranties and to perform services only on products purchased from an authorized NETGEAR reseller and only accompanied by a receipt or proof of purchase. If you purchase a NETGEAR product from an unauthorized reseller or if the original factory serial number has been removed, defaced or altered, this NETGEAR warranty will not be valid.
  
  Please attach proof of purchase and a picture of the device to case number XXXXXXXX.
  
  Thank you.
  
  Regards,
  
  John Philip S.
  ******** Care Advocate
  NETGEAR Support

• Review fromBarbara H

  Date: 09/26/2022

  1 star

  Barbara H

  Date: 09/26/2022

  I logged into netgearlogin to setup my router and the site is not secure. It has a big not secure warning with the https crossed out on red.
  I called for ******** support and the agent talked so fast with a heavy accent I couldn't understand him. I asked him to slow down and it wasn't his fault but he ignored me.
  I don't know how to login safely at this point. I immediately got spam after logging into the router site. HELP PLEASE!!!! I've always used NETGEAR but am reconsidering my choice at this point.

  NETGEAR

  Date: 09/28/2022

  Dear Ms. Barbara,
  
  My name is John. I am a ******** Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback.
  
  I noticed you are speaking with one of our Technical Support personnel under case number XXXXXXXX. Please accept my apologies for not comprehending our technical support. We will look into the issue and take appropriate action.
  
  Please dial our phone number again to be assigned to a new representative.
  
  Thank you.
  
  Regards,
  
  John *********
  ******** Care Advocate
  NETGEAR Support

• Review fromRuth S

  Date: 09/12/2022

  1 star

  Ruth S

  Date: 09/12/2022

  Net gear ******** service is a scam
  From net gear chat I got a call from
  304 area code
  Said had to sign on my computer to fix outdated software on device
  Claimed Couldn't do it due to network congestion
  Wanted to sell me a $1500 net gear fire wall
  I hung up
  Restarted machine
  Remove software agent used to sign in
  No more network congestion

  NETGEAR

  Date: 09/13/2022

  Dear Ms. Schmidt,
  
  My name is John. I am a ******** Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.
  
  Please be advised that we do not have a $1500 firewall.
  
  The NETGEAR protections we have is Armor Contract:
  
  NETGEAR Armor is an advanced Internet security solution that keeps your family and your devices safe from online threats with an automatic shield of protection for your entire network. NETGEAR Armor is essential protection to stop hackers, password ******** ransomware, and brute force attacks.
  
  https://kb.netgear.com/XXXXXXXXX/What-features-does-NETGEAR-Armor-offer
  
  Please be informed that our technical support phone number X-XXX-XXX-XXXX
  
  Regards,
  
  John Philip S.
  ******** Care Advocate
  NETGEAR Support

• Review fromLorri K.

  Date: 09/05/2022

  1 star

  Lorri K.

  Date: 09/05/2022

  I purchased a Netgear modem in April 2022 and everything was working fine until I accidently knocked the plug out of the wall for a brief moment and everything went to ****. My phone's wifi quit working, my Roku wouldn't set up. I spoke with Xfinity, Roku, and then called Netgear who said she could reset my modem if I paid $50 for 3 months worth of tech service.. I paid a lot of money for this modem but I'd rather trash it and buy a different brand that won't charge me money to simply reboot it .. Horrendous ******** service. DO NOT BUY NETGEAR/NIGHTHAWK

  NETGEAR

  Date: 09/07/2022

  Dear Ms. Kurth,
  
  My name is John. I am a ******** Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.
  
  Please be informed that NETGEAR Inc. is able to replace products found to be defective with the same model or a suitable upgrade if the current model is unavailable, according to the One Year Hardware warranty.
  
  NETGEAR.com purchases of new products, services and, memberships can be returned within 30 days.
  
  Please visit my.netgear.com account, under the support tab then click on cases for any further inquiries.
  
  Regards,
  **************.
  ******** Care Advocate
  NETGEAR Support

• Review fromJudy B

  Date: 09/04/2022

  1 star

  Judy B

  Date: 09/04/2022

  The thing I had the biggest problem with was hold time, being transferred multiple times, and them not knowing what to do. Multiple times they would say they were having issues on there end, say they'd have to call me back, and never did. I did learn from one of the agents that it was because they didn't know what they were doing.

  NETGEAR

  Date: 09/06/2022

  Dear Ms. *******
  
  I hope you are well.
  
  My name is John. I am a Customer Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.
  
  I created a support case number in your account so that we can assist you directly. Please let us know what kind of issues you're having with your NETGEAR device.
  
  I look forward to your response. Here is your case number 46436572.
  
  Please visit my.netgear.com account, under the support tab then click on cases for any further inquiries.
  
  Regards,
  
  John *********
  Customer Care Advocate
  NETGEAR Support
  
  

• Review fromJo B

  Date: 09/01/2022

  1 star

  Jo B

  Date: 09/01/2022

  I purchased the netgear AC1750 model C6300v2. please do not buy from netgear! i bought a modem/router combo and i had better internet with dial up in ****. i have my work computer and ps4 hardwired, and i lag out of meetings and games all of the time. i have a high speed internet plan and this modem only uses a small portion of my internet speeds, it wont go up any higher. i called their ******** service several times, insisting to speak to managers, supervisors, etc. since my "******** service warranty" expired, they tried to make me pay for a package just so they can assist with my issues. they specifically said "we can help you with this issue, but first we must proceed with purchasing the support package"..i do not understand how this is even legal, i paid $200 for a router and then am told i need to pay more to be helped. I was able to get a replacement router from netgear after several calls, and told different stories almost every time i called. they tried to make me pay for ground shipping to get the replacement. after complaining, they eventually waived the shipping costs. the replacement router is just as bad as the original, i am experiencing the same issues as before. ill watch something on ******* then my internet will cut out; the only (temporary) solution was resetting the router, but the issues would arise again eventually.
  
  I just do not understand how this company can operate like this. I feel deceived and I just wanted my own modem so i did not have to pay a monthly fee from my provider for renting a modem.
  
  
  again, please do not buy netgear products, if you ever need help, i hope you are prepared to pay extra for it.

  NETGEAR

  Date: 09/06/2022

  Dear Mr.***********
  
  Hoping this email finds you well! My name is John and I am a Customer Care Advocate for NETGEAR, Inc. I understand that from your recent correspondence that you have submitted a complaint regarding C6300v2 when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  I have personally reviewed your concern and can see that on 3/10/2022 we initiated a replacement unit for AC1750 WiFi Cable Modem Router (C6300v2). If you have any problems with your NETGEAR device, please contact our Technical Support Team.
  
  The following link details product warranty information:
  http://kb.netgear.com/app/answers/detail/a_id/5260/kw/warranty%20on%20DGN2000/r_id/166
  
  According to our warranty policy:
  http://kb.netgear.com/app/answers/detail/a_id/1113/kw/Refunds/r_id/166
  
  We appreciate your time and patience.
  
  Thank you for contacting NETGEAR.
  
  Regards,
  
  John Philip S.
  Customer Care Advocate
  NETGEAR Inc.