Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction# ********
  
  Sent $50 to relative in Sri Lanka on July 27, 2022 using Xoom ****** service.
  Above transaction number was provided by Xoom but as of Today the money was not transferred to recipient's account.
  The recipient sent proof of evidence to Xoom by providing the bank statement that shows no money was deposited to the bank.
  Xoom keeps saying they are investigating the issue.
  It's been 42 days and my recipient was badly effected as the financial difficulties are growing in Sri Lanka.
  
  Please help resolve this issue
  
  Thanks
  **********************
  

• Initial Complaint

  Date:08/05/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst service from Xoom!!!
  
  In April this year I had sent money to someone through Xoom service but by mistake i put a wrong account. So I emailed xoom for it. They said the transaction is complete and they cant do anything about it so I contacted the receiver of the funds and asked him to forward the money to the right person which he gladly did. I also emailed Xoom that I have settled the matter and they said they are glad its settled. I thought matter is over. But instead of not doing anything about it like Xoom told me, they contacted the receiver's bank to freeze the receiver's account. The receiver went through so much trouble because all his money got frozen. Not the one he had received from me because he already gave it to the right recipient, but all of his personal money in his account got frozen and he went through a lot of anxiety because of this. I kept emailing Xoom and they said they can not help remove the freeze they put on the account.
  
  From there onwards, despite me writing several times to them, they just would not respond to me and kept saying to contact the receiver's bank, but of course the bank was not unfreezing the account until Xoom tells them to do so.
  
  Finally to unfreeze his account, the receiver figured a solution with his bank and sent the money back to me through the same Xoom transaction code more than a month ago and i have been writing to them showing proof that the funds have been returned to them, but Xoom is not crediting my account despite me following up for over a month...My money is completely lost now and they don't care and are not responding.
  
  I need your help for sorting this issue. This type of practice should not be allowed where money is frozen or lost and the service provider just doesn't resolve.
  

  Business Response

  Date: 08/30/2022

  Consumer Response /* (2000, 8, 2022/08/30) */
  Yes thanks. The issue is resolved