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Business Profile

Money Orders

Xoom Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Money Orders.

Complaints

Customer Complaints Summary

  • 55 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My PayPal account was hacked into during November 2022. Upon discovering this, I immediately called PayPal to report the issue and work with them to resolve the issue. The first representative I spoke with helped me remove the hackers information from my account and resecure my account. I was told there would be an investigation but was specifically told not to worry and that I would still be able to use my PayPal account. Instead my account was permanently banned. I can understand if they need to close my account due to security concerns but they will not even allow me to open a new account after 10+ years as a member with no issues. They are punishing online hack victims by denying their business. It should not be legal for them to deny my business when I did nothing wrong and could not have prevented my account from being hacked into.

  • Initial Complaint

    Date:01/30/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    despite the state mask mandate being lifted by the governor of *****, this business refused to sell me any item in their store. I was told to leave because I did not have my mask on which in this state, as of today, is no longer required. This store should be penalized for not providing service and having a personal opinion on a government matter.

  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 16th someone going by the ** of MD *** attempted to transfer ******* from my bank through PayPal. The transaction did not go through only because I had filed fraud charges against PayPal for other unauthorized transaction attempts. I never opened a Xoom account. I want the account closed and any money charge to me refunded.

  • Initial Complaint

    Date:01/15/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello again, I created my PayPal account few weeks ago. Me and my sister we offer website content writing, in general, we offer writing services to people and businesses all over the world and are linked with freelance platforms like ************************* About 5 weeks ago, my sister's account was permanently suspended under unknown basis and when we we try to reach PayPal the gave us some automated answers without enlightening us on what transpired. I also received the same email that my PayPal account has been permanently limited and I can no longer conduct business with them. I still don't understand the reason why they are doing this to us. We've tried several ways to resolve the issue but to no avail. PayPal is our most safe, convenient and secure way to receive payments through our writing services. Kindly, help us find justice. We believe we offer services that are in line with their User Agreements. My ********************** email address is: ***************************** Ref ********************. My sister's PayPal account email address: *********************** Ref ********************

  • Initial Complaint

    Date:01/06/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had PayPal 2 or maybe 3 years and very rarely used I believe I have not used no more than 5 times I have a scrub business that's only use PayPal for all payment transactions and PayPal banned me indefinitely I believe the reason why is because I haven't used it in sometime and there was some questions I had to answer that I may have answered incorrectly by mistake or just didn't quite understand so I just really want my service restored so I can move forward with my business and getting my consumers their products thanks

  • Initial Complaint

    Date:12/15/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Xoom keeps delaying my transactions because I refuse to give them my passport *** I had already gave them my State ID and I am being forced to send my passport ************ I think an ID should be sufficient. Also when I refused to send my passport ********* They replied back stating with this email:

    Sent December X XXXX

    "Dear ****** *****,

    We apologize for any inconvenience, but we are unable to provide further information regarding specific internal Compliance Operations policies and procedures. We'll be happy to assist you in applying for an upgrade to increase your sending limits, if applicable"

  • Initial Complaint

    Date:12/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I used the Xoom ****** Service to send funds and then they took my money out of my account but never did it go to the sender, they had called me and told me they never were able to receive it so I then cancelled it. Obviously , I then tried a few more times and it didn't get to them so I had to cancel them and they GUARANTEE MONEY BACK & They did not give me back my funds I've tried to contact them and they given me Some case #'s for every transaction I did contact them on. They said They are experiencing delays Due to COVID-19. I tried contacting their support or customer service but was unable to get through. I been waiting for a long time I then gave up due to the long delays and never answering there phone calls. I have the Transactions one is ******** 8/15/2020 Using ****** Xoom Service Funds we're taken and they never made to the person so I cancel it. They did not give me a refund. So I contacted them and Case # XXXXXXXX they said to contact ***********@xoom.com they still haven't told me anything.
    Transaction XXXXXXXXX **** plustax = *******
    case # XXXXXXXX
    Transaction XXXXXXXXX *******
    Transaction XXXXXXXXX *******
    Transaction XXXXXXXXX *******
    Transaction XXXXXXXXX *******
    Transaction XXXXXXXXX X,000 plus text paid with my account checking Transaction : XXXXXXXXX amount **** plus tax ******* that was on 7/30/2021 the money was taken but the recipient never received it. His name is ****** ******* and he said he wasn't able to get the funds due to Xoom and I've tried to contact xoom
    I wrote them here the case numbers that I have #XXXXXXXX
    #XXXXXXXX
    #XXXXXXXX
    #XXXXXXXX
    My other cellphone isn't working which was XXXXXXXXXX now I only have the one XXX-XXX-XXXX I also would like them refund my money back into my ****** account my email associated with Xoom is ********************* and Here's my other email ********************* if you guys have any questions or need more info. Email me or call me XXX XXX XXXX thank you

  • Initial Complaint

    Date:11/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I created a new PayPal account in order to receive money from all over the world for my business, but upon receiving my first payment on the 8th of November from ***** ********** *** the account was limited while trying to withdraw. I had never received any payment with the account, that was the first account. The mail is ********************

  • Initial Complaint

    Date:11/13/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The merchant is a fraud! I payed $965 On November 9th for items and they never shipped my order. They even agreed to refund me, but they never did, I tried to contact them multiple times before filling a dispute and they were ignoring me on purpose. They committed fraud by trying to steal my money without sending me any of the stuff I payed for.

    I also reached out to Xoom more than 10 times which is the company that the money was sent to, and the customer service representative was very rude and unprofessional. I need my money back immediately, this is a very large amount!

    Xoom Transfer ID: ********
    Xoom Claim dispute ID: XXXXXXXX

    Business Response

    Date: 12/22/2022

    Business Response /* (1000, 14, 2022/12/22) */
    Dear **************,

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Xoom website.

    Sincerely,

    Xoom

  • Initial Complaint

    Date:10/20/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Xoom transferred funds from my******* balance, Yet as I reported to Xoom the receiving account which was also me. I did not receive the transaction. Xoom deducted $719.50 from my ****** balance, but then after that they didn't ever send it to me. They sent it to a closed account or closed card but it was never received. I notified Xoom of this and they refuse to assist me, they state they sent it and verified it got received. However the transaction never got received as I did not receive the funds. Transaction ID Is ********. Not only this transaction but they also cancelled transaction ******** which was for $391.75 nothing was received for this transaction either, and when I called Xoom customer service they told me they cancelled the transaction. I asked why they deducted my******* account then and they could not respond. The agent then proceeds to tell me I owe Xoom money for another transaction which I do not. I want a refund of the $719.50, and $391.75 that I never received to my account's. This was deducted from my******* balance even after Xoom cancelled the transaction. I did not receive the funds, and I did not get the transaction. Xoom cancelled these transactions but yet billed me for them. This is not acceptable so Xoom is holding up $1111.25 of my funds. This is unauthorized and not acceptable. Xoom owes me the funds back to my******* account as the funds were deducted and sent to an invalid account and or not sent to me. Sent to a closed account I am unsure. The debit card it shows is ************** this debit card is closed, and I did not authorize it to be sent to this debit card. I did not receive the funds. This is poor treatment and they take your money without authorization.

    Business Response

    Date: 01/03/2023

    Business Response /* (1000, 13, 2022/12/15) */
    *** See Attachments ***


    Consumer Response /* (3000, 15, 2022/12/22) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    First and foremost my concerns were not addressed in this complaint. Xoom, Refuses to assist me. I have called 10 Times on different occasions and am told to speak to their "Verification Department" When I get transferred they hang up on me. Additionally they are requesting a statement from an account they supposedly sent the funds to that I don't have access to. That account was closed due to fraud. I do not have access to that account, and I do not have a statement to provide. I did not receive their services and this has not been addressed. Additionally I requested the Xoom account to be closed, and they marked it as after a review we have closed your account. No, I called in to customer service and asked for it to be closed. So again this is false information. I do not feel like my questions were addressed.

Xoom Corporation is NOT a BBB Accredited Business.

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