Complaints

This profile includes complaints for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
• 

  eBay Inc.

  423 North 53rd Street Philadelphia, PA 19139

• 

  eBay Inc.

  24825 Little Mack Ave Saint Clair Shores, MI 48080-3224

• 

  eBay Inc.

  7120 66th St S Birmingham, AL 35212-2822

• 

  John Carradine @ Ebay Motors

  610 NE 55th Terr Miami, FL 33137

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold something for the first time on eBay and promptly shipped the item the next day. I thought they would send the money through PayPal since I use that to purchase things. I went into my account to make sure it was set up to go there and they wanted the account number and routing number to my checking account! There are NO other options. They make it almost impossible to talk with customer service but after trying and trying I finally figured out a way. The representative and Payout Team told me unless I provided that information EBay would keep my money. I suggested they mail me a check or even convert to EBay bucks. They said they couldn't do that and said "the government makes them ask for your banking information". This is a scam on EBay part because they know anyone with half a brain will not provide that information so they get to steal your money? If they are going to use that rule then you shouldn't be able to post anything until that information is already provided to them so people are aware up front you have to provide it. I want my money for MY item I sold and paid to ship!!
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/02) */
  Hello *****,
  
  Thank you for the opportunity to address your BBB complaint today. We appreciate you taking the time to let us know about your concerns with registering your account.
  
  As you may have heard, all eBay sellers will be activated into our managed payments program. The reason for this change is to offer a more streamlined experience for both sellers and buyers on the platform.
  
  We can assure you the information you received is correct. Currently at this time we require a checking account to be added for all payouts. There may be additional options in the future. Managed payments payouts can only be paid out to a checking account, but you should be able to transfer those funds from there to whatever account you want them in.
  
  We protect your personal data through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access and unauthorized disclosure and alteration. To this end we use firewalls and data encryption, for example, as well as physical access restrictions for our data centers and authorization controls for data access. You can find further information on our data security procedures in our Security Center
  
  We know this isn't the resolution you were seeking but trust to have clarified out position in the matter.
  
  Sincerely,
  eBay

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/10/21 I made a purchase on ebay:
  Order#: ***************
  Item id: ***************
  Seller: ***************
  
  This item has a 2 year warranty. Last month the battery began to fail so I contacted the manufacturer. They told me that the item (bicycle gps computer) was still under warranty but I needed to contact the seller for refund. So I did. On or about 6/16/22 I began process. Seller said that he needed product info so I sent him photo of box / sku etc. Then he told me that his records only went back 90 days and I needed to send him proof of purchase. I tried to forward him the original confirmation email sent to me by ebay but ebay replied with an email stating that they would not forward their own confirmation email to the seller because it violated their security protocol??. So the seller gave me another email address. That was well over a week ago and now and they have not since responded to any of my communications. I have complained to ebay and they have not since responded either. Please help me obtain the refund that is due me.
  Thank you,
  *******************
  

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/08/02) */
  Hello ***********,
  
  Thank you for the opportunity to address your complaint through the BBB. Given your outstanding concerns, I'd be happy to offer my assistance.
  
  After review of your account, we can understand your dismay when the item you purchased stopped working. I recognize you are requesting a refund for this item as the seller hasn't messaged you back.
  
  Please understand, our Money Back Guarantee is not intended as a product warranty rather; peace of mind for your purchase. It states that for up to 30 days, if you don't receive your item or receive an item that doesn't match your seller's description, you'll be covered. As this purchase was made in May 2021, it's no longer protected by our Guarantee. You can find more information about our Guarantee Policy here:
  
  ************************************************************************************************************
  
  
  We have this policy set to 30 days because that is the extent of time that eBay has control over the transaction. If a buyer reports a problem with an item within 30 days of receiving it, eBay can reverse the transaction to refund the buyer, and that is how we are able to offer this guarantee. Beyond 30 days, we release our hold on the transaction and no longer have the ability to offer this protection.
  
  
  Kindly note, unless the listing is for a warranty, i.e. square trade extended warranties, we are unable to enforce any addition terms and conditions, or implied warranties provided by the seller or manufacturer. As per our User Agreement:
  
  "You agree that you are making use of our Services at your own risk, and that they are being provided to you on an "AS IS" and "AS AVAILABLE" basis. Accordingly, to the extent permitted by applicable law, we exclude all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement."
  
  At this time, we are unable to offer compensation for this issue as it is outside of our eBay Money Back Guarantee time frame. We know this is not the response you were seeking but hope we have clarified our position in the matter.
  
  If you have any additional questions or concerns, please don't hesitate to reach out to Customer Support through our Help & Contact pages.
  
  Respectfully,
  eBay
  
  
  Consumer Response /* (3000, 7, 2022/08/04) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Since I purchased the item on ebay - ebay has a responsibility to make sure that its sellers don't rip off its customers. The product I purchased was still under warranty and I am due a refund. If ebay is not going to assist me to obtain a refund for a product purchased on their website then they need to disclose their sellers contact information so that I can pursue the issue myself.
  
  
  Business Response /* (4000, 9, 2022/08/09) */
  Hello ***********,
  
  Thank you for the additional information.
  
  We can assure you that previously provided information is correct. As the transaction is outside of the 30-day coverage window, we are not able to offer a refund. You would need to work with the seller if you are still wanting to receive a potential refund or replacement. Additionally, because we respect the privacy of all eBay members, we are not able to provide the phone numbers of members on the site.
  
  We know this wasn't the resolution you were seeking but trust to have clarified our position in the matter.
  
  Sincerely,
  eBay

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 tires on May 12, 2022 order# ************** in the amount of $724.71. They were suppose to be delivered May 15th. I never received them. I contacted the shipper on May 16th. Not sure when the did it but they opened a dispute delivery case with ******. Which ***** denied it. I called ***** to find out why it was denied they really couldn't tell me anything because I was not the seller other than the seller filed the wrong claim they were suppose to file a lost package procedure. I then went back to them and ask them to file the correct claim. I went back and forth with the seller because they were not doing what they were suppose to. They were suppose to dispute the resolution of the claim when it was denied and they didn't. I then asked ebay to step in June 3rd they said they could June 9th. They also denied so I disputed and they declined. I received a letter from ***** legal team July 8th saying the seller was reimbursed and I should seek payment from them. I didnt get my order I just want my money back. I have attached the letter from ***** stating they approved the claim that I did not get my order and the claim was paid to the seller. I just want my $724.71. The tracking number is in the letter from the lawyer with *****
  

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/01) */
  Hello,
  
  Thank you for the opportunity to review your**** complaint.
  
  I have reviewed your concern at the highest point of escalation within eBay.
  
  Given your efforts to ensure that the matter was reviewed by eBay, it is upsetting to hear that you have reported receipt of conflicting and confusing information throughout your eBay Customer Support interactions. I assure you that we always expect our Customer Service Teammates to provide our members with the highest levels of professionalism and customer service, which includes offering relevant information to assist you in continuing onsite successfully.
  
  I can assure you that additional training shall be provided where necessary.
  
  While at times that this may include providing additional documentation for an additional consideration, we want to be clear that this is simply instruction offered to ensure that you are familiar with the process and gain additional information about whether you are seeing any errors.
  In reviewing our records, we see that you have previously been awarded a payout for a similar outcome where you didn't receive an item despite tracking reflecting the item was delivered. In addition, the document provided does not verify if the item was lost in transit and how much the payout was to the seller if any.
  
  You may have options outside of eBay however, we are not in a position to advise on these, we can only advise on our own internal policies.
  
  
  I trust that I have made our position clear in this matter.
  
  Many thanks
  eBay.
  
  
  Consumer Response /* (3000, 7, 2022/08/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The letter from ***** states that they investigated and the claim was paid and that the seller received the refund from the claim. I DIDN'T receive them they would have never paid the claim otherwise. The claim was opened for the the 4 tires. Again as the letter states the claim was PAID directly to the shipper. I just want my refund.
  
  
  Business Response /* (4000, 9, 2022/08/09) */
  Hello********
  
  I appreciate your candor and dedication to reaching a resolution.
  
  We can understand the desire to be refunded, but kindly note we can only refund in the event that an eBay Money Back Guaranteed is appealed. Please know that the eBay Money Back Guarantee case you opened has been reviewed once again and, as we are unfortunately unable to appeal the case, we cannot provide any additional compensation at this time. I can confirm the actions taken within the case were done correctly and align with the rules dictated in our eBay Money Back Guarantee, which you can view here: ***********************
  
  As we do not have direct control over the items shipped on site, we cannot confirm what item, nor the condition of any item being sent. Due to this, we utilize the tracking numbers provided by couriers to decide whether an item was successfully delivered. In this case, the tracking indicates the tires were delivered successfully.
  
  I recognize this is not your desired outcome, but I do hope the information provided here clarifies our position on the matter. As stated previously, you may have additional options outside of eBay, but we cannot advise on them as we can only advise on our own internal policies.
  
  Sincerely,
  eBay
  
  
  Consumer Response /* (-5, 10, 2022/08/17) */
  I would like this issue resolved. This has been going on since May.
  
  
  Consumer Response /* (4200, 12, 2022/08/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  *********** discounters sells through eBay. The letter from *****s legal department says the claim was approved and paid to the seller. Therefore they received my money and kept it. I have not received my money back.I have contacted the seller through Ebay and have asked Ebay to step in. And still nothing. The shipper is a fraud they took my money for items I didn't receive and Ebay is backing this fraudulent activity by not giving me my money.. ***** reimbursed for the filed claim. The shipper filed the claim with ***** ground. The ***** grounds claim department investigated and paid the claim to the shipper. The shipper has not given me my money back. By law this is not right you cannot keep money that is not yours. They filed the claim on my behalf because I didnt receive the shipment and it was the shippers responsibilty to file the claim because the receiver can not do so.***** paid them for the items I didn't receive. Im sorry but it is not right that they get to keep my $724.71 that I paid for items that werent received and the $724.71 from ***** claim. That is absolutely ridiculous. The shipper now has $1449.42 and $724.71 does not belong to them. That is my money.

• Initial Complaint

  Date:07/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings!
  
  My concern is regarding the account deactivation.
  
  When I contacted the Ebay support team, they informed me twice that my account is active, however, I have an issue with my bank account. They sent me the instructions about the steps I need to take in order to resolve the problem and have an opportunity to continue to sell.
  
  The bank account which is present in my store now is inactive. It means that I do not have access to it. During my attempts to change it, I have the error "We do not support this bank. Please add a different bank account". So I am unable to delete my present bank account and add a new one.
  
  Ebay support advised me to ask a bank for an ACH routing number for my current account. However, I could not contact a bank, because I am no longer their client. The last conversation with Ebay support ended unexpectedly: they said that my account was permanently suspended. Nobody provided me a valid reason for the deactivation.
  
  I am a reliable seller who has the legal right to be aware of the reason for the account suspension. Because I conduct business, pay taxes, and have certain obligations. Ebay violates my right as a seller to find out the reason for account suspension and misleads me when I try to resolve the issue.
  
  I kindly ask you to provide me with clear instructions on how I may change my bank account. Thank you in advance!
  
  Best wishes!
  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/08/02) */
  Hi ****,
  
  Thank you for the opportunity to address your *** complaint. I understand you are requesting assistance in updating your banking information, as well as clarification as to why your eBay account was suspended.
  
  I would be happy to investigate this for you, but the contact information you filed with the *** doesn't match the contact information on file with the referenced eBay account. Please understand that when we receive inquiries from third party platforms such as the ***, we're not able to discuss account or case specifics unless the registration data matches exactly with what eBay has on file. That being said, I can provide general information regarding your concerns.
  
  Periodically we will review members' accounts. During our review, we look over many different variables in an attempt to remove fraud on the site, prevent loss for us and our members, and keep eBay a safe trading environment. Should we find that an account displays certain patterns or behaviors that pose a risk to eBay, we may choose to restrict or suspend the account. This information is laid out in our User Agreement under the section "Using eBay."
  For your convenience, we have provided a link to our User Agreement below:
  *******************************************************
  
  Note that a member's full history is considered when making the decision to restrict or suspend an account. We are sure to review several aspects such as the account's registration information, reports we may have received, member to member messages, and any transactions that have occurred on the account.
  
  While we recognize that members would like more specific information regarding the suspension, please understand that we are unable to fulfill this request, as we do not provide specific information on what behaviors we have found to be a risk to our site. The reason being we have found that by providing this information it may provide ways for members to potentially circumvent our review process in the future.
  
  Lastly, should you need to remove or update your payment method, and there is no other financial information listed, you will first need to add a new payment method to the account. Only after the new payment information has been added to the account, can the previous information be removed. For more information on eBay Managed Payments' terms of use, please see the following link:
  *********************************************
  
  Once the complaint information matches the referenced eBay account, I would be happy to provide you with a more personalize response. If you have any additional questions or concerns, please don't hesitate to reach out to Customer Support through our Help & Contact pages.
  
  Regards,
  *************
  eBay

• Initial Complaint

  Date:07/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  eBay is one of the worst companies I have ever dealt with - honest truth - Their customer service is one of the worst! Their agents are not helpful at all! As a seller it is very risky selling your items with little protection on being scammed and eBay takes no accountability. I have had multiple technical issues for over 1 year and nothing has been resolved. There new authentic measure for shoes is a joke! We have received items returned with missing parts or return back to us damaged and eBay is not interested in resolving these issues - It has been a living nightmare selling with eBay - I would never recommend ever selling or buying for them! We have no way to delete our active listing - no way to message our customers directly using eBay. There have no refunding for multiple returns damaged
  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/08/02) */
  Hello *****,
  
  Thank you for the opportunity to address your BBB complaint today. I understand you have concerns related to various aspects of selling on eBay. Although this has already been addressed via BBB Review with you, I would be happy to provide further clarification for you.
  
  First and foremost, I regret any inconvenience or frustrations you may have experienced while communicating with our Customer Support representatives. I want to reassure you that your contacts with us have been reviewed to ensure any performance opportunities are addressed internally. That said, I appreciate your candor in sharing this information with us. We will continue to better the services we provide the members of the eBay community using feedback such as this.
  
  I can see that you had a buyer that may have returned an item that had been altered. Please understand, since we do not have physical contact with a seller's inventory, we cannot confirm what condition the items listed are sent in versus the condition they're returned. We also must make sure we are fully backing our eBay Money Back Guarantee. That said, I wanted to reiterate that we do offer seller protections for eligible sellers which include the ability to issue a partial refund if the item is returned in a different condition.
  
  For the full information on Seller protections, please see the following link:
  ************************************************************************************************************************************************************************************
  
  Of course, if you believe a buyer is abusing the eBay Money Back Guarantee, we want to hear about it so that we can review their account and act accordingly. We rely on member reports to help keep the eBay platform safe for both buyers and sellers. You can use the following link to report a buyer: ************************
  
  As you mentioned experiencing ongoing technical issues, I wanted to clarify how we assist with this type of concern. Please know, although we wish we could fix issues immediately, the role of our Customer Support teams is to pass on the details about any technical issues our members may be facing to the right teams internally. That said, our technical support work behind the scenes on solving priority issues first and may not be able to immediately address issues that are facing a smaller number of members on the site. I want to reaffirm that if you're experiencing a technical issue, our Customer Support teams are in the best position to troubleshoot with you which can assist in figuring out if it may be an eBay issue or not, as well as reporting any issues within the system to the aforementioned technical team. We appreciate your diligence in continuing to report these issues so we can figure it out together.
  
  It's important to note that markers of authenticity are generally considered trade secrets. We cannot disclose the checks that our authenticators perform. Notwithstanding, we can disclose if a seller's shoe failed at least one of those checks. For failures for "Not as Described", we can disclose the reasons the item failed to better help a seller in the future if they're wanting to relist the item for sell again. For additional information on the Authenticity Guarantee of Sneakers, we'd encourage you review the FAQs here: **************************************************************
  
  Lastly, I was able to confirm the ability to end your listings and contact your buyers on recent sold items located under the Seller Hub > Orders is currently available. Although you may have previously had difficulty seeking assistance, I am confident that our dedicated Customer Support Teammates have the tools and skillset to assist you if you're in need of further assistance. You'll find the ability to reach them via the Help & Contact link located on most eBay pages. For easy access, I've included that link here: ******************************
  
  Although we're unable to provide a billing adjustment as requested within your BBB complaint, I trust this information is helpful to you moving forward and appreciate the opportunity to partner with you on addressing these concerns.
  
  Sincerely,
  
  eBay

• Initial Complaint

  Date:07/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I try sell a item on ebay and the bid was to low so I withdrawal the item and wanted to close my account ; ebay said I owe the $5.10 so about 2 morths ago I send the a money order for that amount and request my account be closed ; still ebay request to close my account and continure to send me nothice by email say I owe the $5.10 and refuse to closed the account.
  

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/02) */
  Hello *********
  
  Thank you for the opportunity to address your *** complaint. I understand you would like to close your account but have been unable to do so due to a negative account balance. Please allow me to assist.
  
  In reviewing your message, you mentioned sending a money order to pay the amount owed. Unfortunately, this is not an acceptable form of payment and any balance owed must be processed by either a credit/debit card, or by using the linked bank account on file. Any checks or money orders will likely either be destroyed or returned to the original sender, as our Offices cannot process or accept payment sent via the mail.
  
  For further information on how to make a onetime payment, you can visit the link below:
  *************************************************************
  
  That said, as a courtesy I have processed a credit for the amount owed on your account. Please allow up to 30 days for this to process completely. After 30 days have passed, you can begin the account closure process by following the link below:
  ***********************************************************************************
  
  I appreciate the opportunity to assist today and wish you the best of luck in your future eBay endeavors.
  
  Sincerely,
  eBay
  
  
  Consumer Response /* (3000, 7, 2022/08/04) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I will not send a credit card or debit card to pay 5.10 and should not have to; to close account which ebay lie about!! My money order was not return or and to destroy the payment to closed account is in violation or right of consumer!
  
  
  Business Response /* (4000, 10, 2022/08/09) */
  Hello *********
  
  Thank you for following up. As previously explained, I have issued a credit for the amount due on your account, bringing your account balance to $0.
  
  Unfortunately, as we do not accept payments via mail, we are unable to track where this letter may have been sent within our offices. If located, it will likely be returned to sender but as we are unable to track a letter sent to our offices, we do not know if/when this will occur.
  
  As the account balance is now $0, please allow 30 days to begin your account closure process. We appreciate you reaching out and allowing us the chance to assist.
  
  Sincerely,
  eBay
  
  
  Consumer Response /* (-5, 11, 2022/08/17) */
  ***Document Attached***
  Continue to no closse account; and more on goint accuses for not closing account.
  
  
  Consumer Response /* (4200, 13, 2022/08/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Your eBay selling privileges have been reinstated
  
  [email protected]
  Sun, Aug 14, 12:35 AM (4 days ago)
  to me
  
  eBay
  
  
  Hello **********
  Thanks for your recent payment. Your eBay selling privileges have been reinstated and you can now list new items on eBay, provided there are no other issues or restrictions on your account..
  
  We appreciate your attention to this matter.
  
  Thanks,
  eBay
  
  Please don't reply to this message. It was sent from an address that doesn't accept incoming email.
  
  eBay Document ID: ************
  eBay Logo Please close my account you recieve my money order for you choose not to apply 30 cent. Ebay sent me these emails will allow if account is close in 30 days Issue is still there until account is close. This company is not just and customers does not matter it is clear my record and actions and myself may be poor only right will win and prevail!

• Initial Complaint

  Date:07/20/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered something and never received it. Contacted seller and they refused to help. Contacted eBay and they kept pushing it back "7-14 days" called and chat with 3-5 different agents and all of them pushed it back "7-14 days". Contacted my bank but at this point it was already too late for them to do anything (outside of 90 day time frame). It was late due to me believing ebay would refund me within "7-14 business days". At this point all I want is a refund. I payed for something and never received it. The photos I have included shows me contacting the ebay agents at different dates because they pushed me back. Two of the pictures are chat records showing an agent telling me to just keep talking to seller. I feel like I was being strung along the whole time.
  

  Business Response

  Date: 08/26/2022

  Business Response /* (1000, 5, 2022/08/02) */
  Hello *****
  
  
  Thank you for the opportunity to address your**** complaint. We understand you have encountered concerns related to your **************** 1 Year subscription and subsequent issues with receiving your order. We are happy to assist you today.
  
  To begin, we would like to extend our appreciation for your 7+ year tenure as a valued member of our eBay platform. From reading your letter, we want to thank you the time you have expended to let us know of your recent eBay experience that did not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention.
  
  After a thorough review of your account history and transaction details, our records confirm an eBay Money Back case was not opened within the necessary eligibility timeframes. However, after careful consideration, we have made the decision to process a one-time courtesy refund for the subscription. This refund has been submitted and will completely process within 2 to 3 business days. While we are happy to have processed such a refund, we feel the need to update expectations regarding our Money Back Guarantee and return procedures. Please allow us to elaborate.
  
  In alignment with our eBay Money Back Guarantee, for eBay to facilitate a refund for an item that has not arrived, a case must be opened within 30 days of the estimated delivery date (60 days for international sales). If a case is not opened within this timeframe, we are unable to place the seller's funds on hold in order to facilitate a refund. Going forward, if you open a dispute within our designated coverage period, it will ensure we can offer you the full extent of our protections.
  
  You can learn more about our eBay Money Back Guarantee at the link listed below: *************************************************************
  
  Lastly, please consider reach out to Customer Support through our Help & Contact pages. We would be happy to provide you with more details and personalized assistance.
  *****************************
  
  Arin, we want to thank you for giving us the opportunity to address your concerns.
  
  
  Sincerely,
  
  eBay
  
  
  Consumer Response /* (3000, 7, 2022/08/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I received the response from the business on 08/02/2022 the current date is 08/12/2022. It has been well over 2-3 business days, and I still have not received my refund.
  
  
  Business Response /* (4000, 9, 2022/08/16) */
  Hello *****
  
  
  We appreciate you taking the time to respond to us. While we can confirm the information provided was correct, we recognize there are lingering concerns and want to provide additional context.
  
  As previously advised, your refund has been submitted. We would like to thank you for your patience. As well, we would like to apologize for the delay in your refund submission. However, we have re-entered your refund manually. Your refund will be available by Wednesday, 8/18/2022. If you do not receive the refund within such time, please contact us back. At such time, we can request further details your financial institute will be able to use to locate your refund.
  
  Arin, we appreciate you providing us the opportunity to clarify this matter further and wish you all the best.
  
  
  Sincerely,
  
  eBay
  
  
  Consumer Response /* (2000, 11, 2022/08/25) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Thank you****. It has been quite some time fighting for this $45.00 I greatly appreciate the aid in recovering my funds. My case is now resolved and I have my refund back in my account.

• Initial Complaint

  Date:07/20/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from this customer. The item was shipped without any postage. I had to pay the postage to receive the item. I asked the vendor for a refund for the postage and they refused. I tried to return the part of a refund and they refused that too. I would like reimbursed for the postage and other people to be aware of the type of customer service this vendor provides. Which is none.
  

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 5, 2022/08/02) */
  Hello*******
  
  
  Thank you for the opportunity to address your**** complaint. We understand the issue you are having and can review.
  
  
  We are disheartened to hear that the transaction did not go as expected. We understand the item was purchased with free shipping, but you had been required to pay shipping on pickup. We are happy to review this further with you for possible reimbursement.
  
  
  Could you please reply to this complaint and provide the cost of the shipment, as well as any receipts or proof of payment you may have? This information will allow us to continue our review of your issue.
  
  
  Thank you again for your time and we look forward to hearing from you soon.
  
  
  Sincerely,
  eBay
  
  
  Consumer Response /* (3000, 7, 2022/08/04) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I met the postal delivery person at my mail box and she verbally said I owed her 3.64. I gave her 4.00 and told her to keep the change not thinking that much of it. I did not think to ask her for a receipt. My mistake. 99% of the people I deal with on eBay are upstanding good people and would take my word for it on such a small amount, especially after having thousands of transactions with 100% feedback. It was not the amount of money but that mattered as much as the low-life, thuggish, unprofessional attitude of whoever ********************************** is. Here are samples of this person's responses to me.
  
  =================================
  July 19th
  New message from: **********
  you***********
  I caught you in your lie and you escalated it !!
  
  oh NO, Please don't !!
  
  of course it's not missing the postage ! because it's on the same label that has your address on it, I simply got you on your dishonestly and that is exactly why you got offended.
  
  escalate it to who the hell ever you want,
  
  dont message me anymore
  
  
  
  New message from: **********
  lol,
  
  go***************** make sure they see that too, and tell them your friends ********* too.
  
  you ************
  
  
  
  I have spent hours trying to get a hold of someone at the Post Office to get a copy of the receipt and it is impossible. You cannot get a hold of a live person at the post office and there is no online way to retrieve a receipt. So this company will use that as an excuse to think I would go to all of this trouble and deny the request. I am fine with that. But the above emails are unforgivable and this person should be fired or at the very least be given the worst possible**** rating.
  
  
  Business Response /* (4000, 9, 2022/08/09) */
  Hello ******
  
  
  Thank you for taking the time to reply and share your candor. We understand how upsetting this situation is as the seller did not conduct themselves in a respectable manner. We encourage our members to keep all communications civil and want to assure you that the seller's account will be reviewed thoroughly.
  
  
  That being said, we have initiated a refund of $4 for the shipping charge. Because the shipping charge was not included in the original eBay payment, it can take up to 7 business days for you to receive the refund from eBay. Going forward, we would encourage you to end any future communication with this seller and we look forward to more positive transactions in the future.
  
  
  Thank you again for your time and patience and we wish you a good rest of your day.
  
  
  Sincerely,
  eBay
  
  
  Consumer Response /* (2000, 11, 2022/08/18) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Thank you for going out of your way to resolve this problem and thank you for refunding the four dollars. And also thank you for understanding how insulting and unprofessional being treated the way that person did.
  
  Thank You

• Initial Complaint

  Date:07/20/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To EBAY - Regarding the "************" account. A charge of $991 charged to my account for canceling an auction early - and yes, I have been told your policy (after the fact) about letting the auction go through making someone think they won an item that is no longer available rather than the polite thing to do for a bidder, of canceling the auction as soon as you realize the item is no longer available. I have contacted your Resolution center as you suggest - 4 times.
  
  I have contacted your resolution center 4 times now since April 21st 2022. 3 times after explaining that we were planning to move out of state and needed to sell a large item, a frame rack, but then plans changed and we found out we were not going to move and so we wanted to keep our item. I should not have to pay you $991 for keeping an item that I own.
  
  Nonetheless on my 4th attempt, July 19, after threats of sending me to collections, I was told that my first call did indeed get to someone who rejected the refund. However, you have not allowed me to speak to anyone in with any authority to refund this fee. The 3 I first spoke with via phone and chats said that they would send the request up and I would see a credit to my account. That never happened.
  
  I can't respond to your emails or even speak with someone with any authority - by your design. I do owe you $72.79, but can't pay that without paying you the entire balance you say I owe.
  
  We have been members since 2003. We did more buying and selling earlier on than now and never had any issues. We recently bid on a boat and supposedly won and then the transaction was canceled on us. We were furious how you could let this happen? But according to your CS reps, this is what you prefer instead of having a buyer end the auction early. We would have rather not gone through the process of thinking we won and then have it ripped away. We thought we were being polite to the bidder by treating them like we would want to be treated.
  

  Business Response

  Date: 08/11/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Hello ********
  
  Thank you for the opportunity to address your *** complaint today. I understand you recently canceled an auction which resulted in the final value fee being retained. I'm pleased you've decided to trust us with this concern and I'm happy to assist.
  
  After a thorough review of your account, I was able to locate the item and fee in question. It does additionally appear the credit was submitted for additional investigation, but due to the value it was unable to be approved. We have observed that, when auctions are canceled while bids are active on an item, they result in bad buying experiences. This is why we strongly recommend sellers ensure they are willing to part with an item when it is listed for sale on eBay. Otherwise, we could have instances where buyers who place bids end up feeling as though they've wasted their time bidding on an item when it is inevitably canceled. Please keep this in mind for future transactions, as a fee like this not typically creditable.
  
  With that in mind, I have decided to credit the full amount of the fee ($991.00) as a one-time courtesy given your longevity on site and willingness to partner with us here. Given the size of the credit, it may take 2 to 3 business days before it processes to your account, but you can view the credit when it has processed by visiting your "Payments" area of your eBay Selling area.
  
  As it pertains to the current suspension on your account, please note that any other fees will need to be paid before the account can be reinstated. This, of course, can be done once the credit given here has processed. Once the payment is made, it should take less than an hour (though it is usually much quicker) for the account to be completely reinstated.
  
  I once again want to thank you for reaching out and working with us here, Melissa. If you have any further inquiries, don't hesitate to reach out to Customer Support through our Help & Contact page on********** Please take care and have a lovely Wednesday.
  
  Sincerely,
  eBay
  
  
  Consumer Response /* (2000, 7, 2022/08/10) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I have been able to access my account. The credit has been issued. I just paid the amount due that I owed and am now just waiting to see if the account is taken off suspension.
  
  I thank you and Ebay for working this out. I only wish it would have been taken care of without having to go through this process.

• Initial Complaint

  Date:07/20/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a Playstation 5 console, controller and charger for the controller on eBay for $1,150. I got a notification the buyer paid and the profit of $1,150 was added to my seller's account on June 13th. I sent the items on June 13th and waited for eBay to process the payment. eBay told me it would take some time for the money to process.
  
  The money was never processed. When I checked the buyer's account, it no longer exists. I called eBay and they told me the buyer deleted his account and the banking information was not real. EBay rep then told me it created a glitch which sent the notification but not the money because there was no money to begin with it. There was nothing they can do buy call the F.B.I.
  
  I contacted the authorities and filled out an ******* form. There is an active investigation based with my local police in ***************** but since the buyer has their address listed in Miami Florida, there is not much they are going to do.
  
  There are two resolutions that would make this right from eBay: eBay can either cover the loss of profits of either the sell price of $1,150 or replace the items that were essentially stolen from me.
  

  Business Response

  Date: 08/02/2022

  Business Response /* (1000, 5, 2022/08/02) */
  Hello ***********,
  
  
  Thank you for the opportunity to address your BBB complaint. We understand you have encountered concerns related to your Sony PS5 Digital Edition Bundle and subsequent issues with the order. We are happy to assist you today.
  
  To begin, we would like to thank you the time you have expended to let us know of your recent eBay experience that did not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention.
  
  After a thorough review of your account history and case details, our records confirm an error occurred with the PlayStation 5 payment was completed from your buyer. Understandably, you shipped the item and the buyer has since been removed from our platform. Therefore, we have made the decision to cover your funds for the transaction. This refund has been submitted and will process completely within 3 to 5 business days. While we are happy to have processed such a refund, we feel the need to provide suggestions regarding account security. Please allow us to elaborate.
  
  The safety of your personal data is our top priority, so we take measures to protect your account. There are also some simple steps you can take to make your account more secure. To keep your account secure, we recommend regularly updating your password. Choose a strong password that's difficult for others to guess.
  
  Follow these tips for creating a strong new password:
  
  -Avoid using personal details such as your name, birth date, or user ID
  -Consider using a phrase (for example, a song lyric or book title)
  -Use numbers and special characters
  -Don't use the same password that you use on other accounts
  
  If you think your eBay account was compromised or hacked, you should change the passwords for both your eBay account and personal email account. Your email password should be different from your eBay password.
  
  For more information on account security, please check out the following link:
  *********************************************************************************************
  
  ***********, we appreciate the opportunity to address and resolve your eBay concern. We wish you the best.
  
  
  Sincerely,
  
  eBay
  
  
  Consumer Response /* (2000, 7, 2022/08/05) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  A refund of $**** was what I wanted. This response gives me the impression that is what will be applied. As I agree to this resolution, I do have reservations.
  
  1. Ebay implied they were in the wrong and then went on to lecture me about their security protocols.
  
  2. The response does not state the amount that would be refunded back to me and I did not get a notification from the company directly this is what they would do. I am currently giving them the benefit of the doubt they will follow through because banks are notorious for being slow in processing payments.
  
  3. Ebay does not disclose why they decided to not help the local police detective assigned to my case. They provided him with no information of the scammer. When I called ebay to bring up this issue to accused the detective of being a moron.
  
  I will wait five business days for ebay to hold up their end of refunding me $****. If they do not, I will reopen this case and get a lawyer to sue for damages. this has gone on for two months now and the fact I have to get so many agencies involved in this is egregious malice behavior on the part of Ebay.
  
  Consumer Response /* (3000, 14, 2022/08/17) */
  ebay did not follow through on their resolution. When I called eBay to see what is holding up the resolution of covering the cost of the transaction, they have no record of it and claim I am making it up. They refuse to look up this case and called me a liar. When I brought up the fact eBay has been stonewalling the police investigation by refusing to give them more information than what I can provide, they told me my local police must be incompetent and must fill out the form again. My local police filled out the request for all information eBay had on the person who scammed me again and once again was only given the username of the profile that was deleted. Useless information for someone outside of eBay. I requested this case to reopen and see why eBay lied to me and the BBB.
  
  
  Business Response /* (4000, 16, 2022/08/23) */
  Hello ***********,
  
  
  We appreciate you taking the time to respond to us. While we can confirm the information provided was correct, we recognize there are lingering concerns and want to provide additional context.
  
  In review of your PlayStation 5 transaction and resolution, there were complications in issuing your refund, related to the transaction not completing over eBay. However, we want to make sure you receive your full refund.
  
  Please check your email within the next 24 hours for further communication on receiving your refund.
  
  ***********, we appreciate you providing us the opportunity to clarify this matter further and wish you all the best.
  
  
  Sincerely,
  
  eBay
  
  
  Consumer Response /* (2000, 18, 2022/08/30) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Ebay reached out by email and explained their error and after giving my payment information, they followed through on their promise.
  
  The direct communication with to keep me posted on their side of the situation was more valuable than the money.
  
  I'm closing the case and this would be last I will accuse ebay about this issue.