Complaints

This profile includes complaints for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
• 

  eBay Inc.

  423 North 53rd Street Philadelphia, PA 19139

• 

  eBay Inc.

  24825 Little Mack Ave Saint Clair Shores, MI 48080-3224

• 

  eBay Inc.

  7120 66th St S Birmingham, AL 35212-2822

• 

  John Carradine @ Ebay Motors

  610 NE 55th Terr Miami, FL 33137

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased and paid for item no. ************ on EBay********** on the 7th July 2022 via ********.
  The payment went through ******** -
  Retailer: eBay
  
  ******** order number: *********
  
  Merchant order number: **************
  
  Total $368.95 ***
  
  But when I checked my eBay account the following day, eBay said that the payment was not processed.
  I sent eBay proof that the payment had definitely been processed and taken from my ******** account and when I spoke with ******** regarding this, they said EBay have received my payment and need to contact ******** in order for this payment to be refunded back to me and to not pay for this item again until eBay have done so.
  It is now the 20th July 2022
  I have contacted eBay several times to please contact ******** and process this refund but they refuse to do so and I am now currently out of pocket $368.95 and paying for an item which will never be received.
  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/08/02) */
  Hello ****,
  
  Thank you for the opportunity to address your *** complaint today.
  
  The International Association of************************ (*******) represents the local, independent ***s that serve every community in the United States, most of Canada, and a growing number of locations in Mexico. In reviewing your account profile, we recognized your registered address is located outside of the regions mentioned above and therefore are unable to address your inquiry appropriately. While we certainly understand that this is not the outcome you are seeking, we invite you to contact our eBay Customer Support through our Help and Contact link online for immediate support.
  
  Sincerely,
  eBay

• Initial Complaint

  Date:07/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently started using eBay both buying and selling. I had a sale yesterday from someone who didn't have the money to buy what they bid on and canceled the order. For some reason the canceled order counted against my selling limit meaning I couldn't relist it. I contacted eBay support and they fixed it. This same person repurchased it at a lower price and I accepted. They paid me and I shipped it out last night. My seller rating is above average and I have 100% positive rating! This morning I woke up to my account suspended and no reason why. I don't even know if I'll be paid for what I shipped out!!! I would like to continue selling and buying on this platform.
  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/08/02) */
  Hi *********,
  
  Thank you for the opportunity to address your BBB complaint. I understand your account was suspended and you are requesting that it be reinstated. I would be happy to review this matter.
  
  In the interest of maintaining a safe trading environment, from time to time we ask our sellers to verify contact information and business practices before they're allowed to continue selling on eBay. In addition, we may require sellers to provide proof of merchandise for items listed. Not only does this helps us understand a seller's business growth and selling goals better, but it maintains a trusting community.
  
  In addition, we look over many different variables in an attempt to remove fraud on the site, prevent loss for us and our members, and keep eBay a safe trading environment. Should we find that an account displays certain patterns or behaviors that pose a risk to eBay, we may choose to restrict or suspend the account. This information is laid out in our User Agreement under the section "Using eBay."
  For your convenience, we have provided a link to our User Agreement below:
  *******************************************************
  
  Please note that we do consider a member's full history when making the decision to restrict or suspend an account. We are sure to review several aspects such as the account's registration information, reports we may have received, member to member messages, and any transactions on the account. That said, we recognize that you may feel the suspension was unwarranted as you are new to the eBay Community and as such, there is a limited history on the account.
  
  Upon review, we requested documents be provided in order to consider your request for an appeal. I can confirm that after the documents had been submitted and reviewed, the suspension was appealed, and the account was reinstated on July 21st, 2022.
  
  We appreciate your cooperation and apologize for any frustration this situation has caused.
  
  Regards,
  
  Daphne ******
  eBay

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning,
  We sold some golf clubs through Ebay on May 16, 2022. They were purchased by ********, Item #************, Transaction ID#*************. The golf clubs were shipped out the following day, May 17, 2022. On May 24, the buyer reached out to us stating that the clubs were still in transit. We checked with the Post Office and they were of no help whatsoever. They couldn't track them even though we had a tracking number. On May 27 the buyer opened a request to get refunded. I contacted Ebay and they told me not to give the buyer back his money because if he received the clubs, there was no guarantee that he would pay us. A few days later, Ebay refunded the buyer his money. They closed the case. On June 21 the buyer sent us an email stating that the clubs had finally arrived and also included a picture of the clubs. I asked him to ship them back if he did not want them. He stated that he did want to keep them. I asked him to send us a check but he said he didn't have any checks so I asked him to pay us through Paypal. He has not paid us. I contacted Ebay numerous times but they continue to lie to me. The last time I talked to them, about 2 weeks ago, they stated that I should have the refund in a couple of days. No refund yet. I just called them again and they said that they have to open up a case which I was told that a case had already been opened. In the meantime I reported the buyer but nothing has happened to him. It seems Ebay protects their buyers more than their sellers even though their buyers are untrustworthy.
  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/08/02) */
  Hello ******,
  
  Thank you for the opportunity to address your complaint through the****.
  
  I understand you recently sold an item on eBay but was lost in transit for a long time. During this process, your buyer started an item not received claim and was refunded before the product was delivered. More than a month later, the item was finally delivered, and the buyer agreed to pay again but has yet to follow through with their promise. Now you're seeking assistance is receiving a refund for your product.
  
  After review of the referenced eBay account, it appears some of the information filled out with the**** doesn't match the details we have on file. In order to provide account specifics, we must be able to verify the contact. There are a multitude of resolution options we can explore once the information on the**** matches the profile on eBay. In the meantime I can provide details on the process for sellers during an item not received case.
  
  When a buyer reports their item hasn't arrived within the promised arrival time, our system looks for information within the case details to confirm delivery. If the tracking information wasn't updated within the last 10 days or hasn't progress since the start of the claim, eBay can be asked to step in and provide a resolution if the seller hasn't facilitated one. This means the seller has accepted and refunded the buyer through the case without eBay's assistance.
  
  If eBay steps in, the only resolution option we have is to refund the buyer and encourage the seller to work with the courier to locate the package. If the carrier can't find the item, the seller can file a claim for reimbursement with them. However, if that item is delivered within 30 days of the claim closure, we offer appeal options to sellers who issued refunds. Otherwise, it appears a case was closed without seller resolution and eBay is unable to offer protection in those instances.
  
  That said, it sounds like you may have been delivered different expectations and I would like the opportunity to provide a better outcome. Please update the information registered with the**** to match the details we have on eBay.
  
  Looking forward to working with you.
  
  Respectfully,
  ************
  eBay

• Initial Complaint

  Date:07/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had put an apple watch for sale on Ebay, a buyer made a purchase and after it was delivered stated there was an issue with pairing the watch. I had sent instructions on how to do this and the buyer never responded. The buyer supposedly returned the item and though tracking shows delivered in my mailbox i have not received this item. I have made constant contact with Ebay about this issue and they have failed to investigate. I have even sent proof of my suspect of the buyer being a scam and they have done no investigation on the matter and want to charge my account my account for a refund and I have not received my product. The buyer shipped them item from ****************** as per tracking details but i shipped item to ********. After buyer made purchase, they sent a direct message to me from another ebay username and requested me to send to another address that's separate from Ebay. I suspected Fraud, but i believe Ebay would have done better to product sellers from scam buyers. I believe this buyer scammed me out of my item and someone how the return shows up undelivered so now i am out of the payment and the product and this is unacceptable. I need this to be investigated as this is a scam
  Subsequently i contacted ebay and i was notified by appeals to file a case with **** to investigate. I did and the results proved their was no delivery of the items. I received an internal manifest from the **** supervisor to submit to EBay. I did this through an email link to send directly to their appeals department on July 18th 2022. I then received an email stating i need to contact **** as item shows delivered. This now seems like a generic email. I have sent EBAY all documentation on my end, proof from ****, phone calls etc and they are not doing anything about it than keep sending me a generic email that says "delivered". It was not a package that was sent the buyer made up the information to deliver and on **** it was not even sent to me. it was a fake pakage
  

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/08/01) */
  Hello ********,
  
  Thank you for the opportunity to address your BBB complaint. We understand you were required to refund a buyer but never received your item back. Given your outstanding concerns, we'd be happy to offer our assistance.
  
  First, we want to thank you for sharing your recent experience with our Customer Support teams. We strive for excellent service, and it is disappointing to hear you did not receive the expected service from our teams. All your contacts will be reviewed to ensure we're delivering the best possible experience and training will be provided where necessary.
  
  When a buyer starts a return that is covered by eBay Money Back Guarantee, we ask the seller to accept the return request. In some cases, we may automatically accept a return request on a seller's behalf and provide their buyer with a return shipping label if one is available. Once tracking confirms delivery, we require a refund to be issued within 2 business days. If a refund isn't completed during the allotted timeframe, we may automatically issue a refund to the buyer. Additionally, if a return request isn't accepted and we determine the request is valid, the buyer may escalate the request to eBay. When this happens, we will require the seller take the return and the 2-business day allotted to confirm the return of the item is forfeited. More information about handling returns ay be found here:************************
  
  In reviewing the transaction in question, we can confirm the return request was never accepted, and we were asked to step in on July 2nd, 2022. At that time, we provided the buyer with your Return address and advised the buyer they needed to return the item within 10 days. The buyer uploaded tracking confirming the item was shipped on July 5th, 2022, and subsequently delivered on July 7th, 2022. Since we had tracking that confirmed delivery, the buyer was issued a refund for the order. Bear in mind most carriers only provide city, state, and zip code when tracking a package. Therefore, we will consider an item delivered when this information matches.
  
  Despite the above information, we recognize you never received your item and have obtained documentation from the carrier stating the address to which the item was returned didn't match your return address. In light of this evidence, we are pleased to inform you we have decided to provide a refund for the transaction, and your eBay account now reflects a zero balance.
  
  Lastly, based on the evidence provided, we realize you have concerns regarding the buyer's intentions as the item was returned to a different address. Because of our Privacy Policy we're unable to share any specific information regarding another member's account. However, we can offer reassurance the account in question has been investigated and the appropriate action taken in accordance with our User Agreement.
  
  We once again thank you for taking the time to share your experience with us and hope this information will serve you well in the future.
  
  Respectfully,
  
  *********
  eBay
  
  
  Consumer Response /* (3000, 7, 2022/08/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept this response. The only reason I received a response is due to filing a complaint. I have called on several occasions, emailed many times and was only advised your item shows delivered and sent a generic email. I pleaded with EBay to do a full investigation because something did not seem right with this transaction. Their negligence caused me so much stress I sent them all the proof from day one, I sent proof that the buyer asked me to ship the item elsewhere and I didn't, even with the tracking and message, why would an item be shipped from ******* when it was sent to ********. Why is it that Ebay relays only on a tracking status to say delivered to be proof that an item is received. In my case the buyer bought a label outside of Ebay and created a fake deliver to and return address just so it shows delivered. They know the system. Why is it that it only took my complaint for them to really look into my case. I need to be compensated for this. It actually cost me more than the purchase price. I incurred banking fees, and just the whole ordeal. I will not accept the mere response now, because what I went through with this process was so depressing I had a break down because I did everything and sent everything to Ebay and they never once attempted to look further in the matter and kept attempting to charge my account to recover money and actually disabled my account privileges. This was negligence and not acceptable behavior and I would need to be compensated for all this! This should be an example for future to be more thorough and have excellent customer service because I am sure they are aware persons scam people all the time on their platform. How is is that they buyer account was suspended and they still trying to recover money and sending me an automated response that shipping shows delivered? That tells they were never going to investigate after almost a month of me calling and going back and forth until I decided to file a complaint. I need to be compensated for this!!!
  
  
  Business Response /* (4000, 9, 2022/08/11) */
  Hello ********,
  
  We appreciate you taking the time to respond to us. While we can confirm the information provided was correct, we recognize there are lingering concerns and want to provide additional context.
  
  As previously advised, most carriers only provide city, state, and zip code when tracking a package, we use these details when asking for proof of delivery. That said, if a member believes the tracking provided by their trading partner is fraudulent, we encourage working with the carrier directly to obtain proof the address associated with the tracking is not accurate.
  
  We recognize you were able to acquire the needed documentation, however, the timeframe to receive a refund for the transaction took longer than excepted. We regret any inconvenience and stress this experience may have caused. Additionally, we want to offer reassurance that we have reviewed your contacts to determine the cause of the delay and ensure similar experiences may be avoided in the future.
  
  We understand you are seeking additional cost outside of the eBay transaction amount and eBay fees. Please understand that eBay isn't able to provide compensation for anything outside of eBay Money Back Guarantee claim values or fees assessed by eBay. Therefore, we are unable to accommodate your request for compensation for additional fees assessed by your bank. You may find more information regarding our Limitations of Liability via our User Agreement here: **************************************************************************************
  
  We appreciate you providing us the opportunity to clarify this matter further and wish you all the best.
  
  Respectfully,
  
  *********
  eBay

• Initial Complaint

  Date:07/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two ebay gift cards for some unknown reason they froze my gift cards and refuse to unfreeze them the only fraud committed is ebay keeping my money $400. Each card has $200 they can see the funds are in my account. Please help.
  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/08/02) */
  Hello *****,
  
  Thank you for the opportunity to address your *** complaint. I understand you have some gift cards which had the balance frozen, and I can assist.
  
  I can certainly understand the frustration in having these gift cards frozen. Please know, there may be times that we will proactively freeze a gift card to ensure that the person(s) attempting to redeem the balance are the original owners of the card. This is done to protect our members in instances where a redemption code may have been stolen from a bad actor or fraudulent party. Rest assured, we are more than happy to release the gift card balance to you but to do so, there are very specific requirements for the photo submissions to confirm ownership of the cards.
  
  In reviewing the documents submitted, it looks like we never received the proof of purchase for these gift cards. Typically, we are unable to unfreeze the balance without this documentation, as we want to ensure the original purchaser of the card is the person trying to redeem it. However, I understand these gift cards were purchased over a year ago and you no longer have access to the receipts for these gift cards. As a courtesy, we have unfrozen the balance and linked them directly to your eBay account so you may redeem them.
  
  We appreciate your patience as we worked to resolve your concerns. Thank you again for reaching out and allowing us the opportunity to assist.
  
  Sincerely,
  eBay

• Initial Complaint

  Date:07/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold jewelry on eBay. I received it from a boyfriend and was told it was emeralds and diamonds. It had a price tag if $****. I sold it on eBay and sent it in the original bag with the original price tag but the seller returned it saying the diamonds were fake. He did NOT return the bag or price tag. eBay will not help me. How can I sell something without the price tag? I was told by one rep via chat that I would receive a refund. I followed up and was told by another rep that I would NOT be receiving a refund.
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/02) */
  Hello ****,
  
  Thank you for the opportunity to address your complaint through the BBB. We appreciate you reaching out and for taking our call earlier today (8/2/2022). We understand it to be disconcerting when an item is returned without the price tag, especially when it's a piece of jewelry where there isn't other packaging to provide more details about the item.
  
  When an item is returned without a tag or the original packaging, this can be considered a business loss or a part of doing business; not a pleasant one, but it has become a standard practice with many stores/marketplaces to fully refund this type of return when still within their return policy or warranty period. We know it can be frustrating and that it can lower the value of the product for resale. Due to this, we do offer some protection to sellers where we will share the business loss. In order to qualify for this protection, the sold item must be listed with free 30-day returns or 30-day returns for most listing categories if the seller's account level is Top Rated (please see our "Seller Protections" help page: ***********************). When listed this way, a seller is provided access to a partial refund tool where they can refund up to 50% less of the item cost when it's returned in a worse state. The percentage of the refund depends on what is fair for the situation. If a buyer escalates and appeals for a higher refund amount, the seller does not need to worry because we will then step in and provide applicable refunds from eBay's own funds.
  
  Since the returned bracelet did not qualify for the partial refund tool, one of our agents offered and issued a $27.40 reimbursement to you from eBay as a courtesy. After that, you chatted with another support agent. From his messages it appears he thought you hadn't received the bracelet back at all and mentioned he was submitting an appeal to receive a refund. Because you did receive the bracelet back, that request was denied, and we apologize for confusion this may have caused. Rest assured; we have an applicable training to the agent.
  
  While talking with us on the phone, you expressed that the compensation of $27.40 seemed insufficient and requested a refund for half of the sale cost of the necklace. As an eBay seller, we do want you to have a good experience and to continue selling on eBay. However, any reimbursements for the bracelet's missing tag and bag are considered courtesy reimbursements. In order for us to look into any further courtesies, we would ask you to provide documentation from a jewelry appraiser regarding the worth of the bracelet and by how much the lack of the original sales tag would have diminished the bracelet's listed sales price. If you would like to provide us with that information, please use the following link for uploading your documents: ****************************************************************
  
  We once again thank you for taking the time to share your experience with us and wish your sale had proceeded as you expected. We appreciate you choosing to sell on our eBay platform and are glad we could investigate your complaint and provide more information about our seller protections. Wishing you the best with your future transactions and endeavors.
  
  Respectfully,
  eBay

• Initial Complaint

  Date:07/19/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Ebay and I receiced that order on June 21,2022 and it was damage. I immediatly emailed Ebay about the situation and they informed me that I had to notify the company who shipped the items. I did that and the company sent me a link to get the return label. I was unable to pull up the link. Ebay said if I didn't received the return label from the company who shipped the items, that they would send me the return label. They sent me a link to go to the return label and I was unable to pull that link up. I email them to informed them that the return label link that they sent was not pulling up.On July 14,2022 Ebay informed me that they closed the return because I didn't return the items. I informed them that I wsn't able to pull the link up several times. I paid a total of $23.75 for the items. Attached below is email sent to Ebay and their response.
  

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 5, 2022/07/30) */
  Hello *****,
  
  Thank you for the opportunity to address your BBB complaint today. I understand you recently purchased an item you had later intended on returning but had difficulties printing the shipping label.
  
  While it is unclear as to what happened with the label sent to you, I want to ensure this experience turns out better for you. Thus, I have decided to issue you a one-time refund for the full amount of $23.75. This amount will be returned to your original payment method within the next 24-72 hours. You will additionally receive an email detailing the refund has been issued.
  
  While I am unable to see the email you sent to us, I trust this resolution is agreeable. As far as the items are concerned, you are free to do with them what you please. If you have any additional questions, don't hesitate to reach out to Customer Support through our Help & Contact page on eBay.com. Till then, we wish you nothing but the best.
  
  Sincerely,
  eBay
  
  
  Consumer Response /* (2000, 7, 2022/08/05) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Ebay refunded my payment.

• Initial Complaint

  Date:07/19/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a number of complaints with eBay that were never resolved and require notice ie. feedback.
  
  I never received the proper communications from E-bay. (Better Business Bureau) Either due to Covid 19 and/or other?
  
  The Case #'s in question are #****** and #******.
  
  I did not receive any communication from the Better Business Bureau in regards to the case numbers in question.
  
  The 1st addressed a communication problem. (******)
  
  The email address on file was wrong and my account was never located. It is ***************************
  
  The 2nd addressed communication error. (******)
  
  I never received the communication from the business (E-bay) in regards to the issuance of an eBay coupon with a redemption code. I never received it. And never received any communication from the Better Business Bureau with regards to a follow up and response.
  
  The Case was simply closed without having been notified...?
  
  I accept the validated coupon unfortunately however it has expired. Expired on 04/23/2021.
  
  I was not made aware of this. I will need to have a new validated coupon issued from E-bay to continue with my complaint status.
  
  My original complaint is as follows... I was told by the seller that I could return the purchase of a Panasonic PV-V4645 4 head video cassette recorder. Purchased on 7/25 due to the fact that the product was broken and in a non working condition. (The product was listed as working without faults)
  
  However due to Covid 19 I was unable to contact customer service. I was/am covered under E-bays money back guarantee.
  Unfortunately E-bay was closed during the early stages of Covid and customer service was unavailable.
  
  Therefore I require help in setting up a return with the seller as requested or a refund issued by E-bay.
  
  The sellers name is ********* he has agreed to a full refund.
  
  I also had an issue with a Chinese seller who agreed to a refund unfulfilled due to Covid.
  
  MP3 player order date 7/21 X in yuan company.
  
  Please remedy in full.
  

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 5, 2022/07/30) */
  Hello *********,
  
  Thank you for the opportunity to address your BBB complaint today.
  
  Firstly, I apologize for any confusion resulting from the coupon's expiration. Our coupons have a maximum usable duration of 30 days from the date of issuance, so please note that any coupon will need to be used within that timeline unless otherwise specified. With that said, I have issued another $25 coupon to your account as a show of good faith. Please note that I must be used in full by August 29th. Additionally, please note the coupon is a one-time usage, so please purchase an item equal to or more than $25 to get the most value out of it.
  
  With that in mind, I investigated your previous complaints to locate the items in question. Unfortunately, it appears all purchases related to these complaints happened between 2020 and 2021. Our eBay Money Back Guarantee covers purchases which arrived damaged, defective, or otherwise not as described insofar as buyers open a return request within 30 calendar days of the estimated or actual delivery date of an item. Given no return requests were opened for these items, we are unable to provide any further compensation. Please note that, while Customer Support can assist with opening returns, a return request can also be opened manually from our eBay.com website. To do so, visit your Purchase History, locate the item in question, and select "Return this item" located on the right-hand side of the webpage. From there, you will be guided through selecting a return reason and desired outcome, which will then open the return request. To learn more about this process and our guarantee's protections, please visit the following policy page:************************
  
  I recognize this is not your desired resolution, but trust the information provided here clarifies our position on the matter. We nonetheless appreciate your willingness to reach out and partner with us here. If you have any additional questions, please consider reaching out to Customer Support through our Help & Contact page on eBay.com. Till then, we wish you nothing but the best.
  
  Sincerely,
  eBay
  
  
  Consumer Response /* (2000, 7, 2022/08/05) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Due to Covid 19 I was unable to contact customer service. I was/am covered under E-bays money back guarantee. Unfortunately E-bay was closed during the early stages of Covid and customer service was unavailable.(Including Returns) Therefore I require help in setting up a return with the seller as requested or a refund issued by E-bay. The sellers name is/was ********* he has agreed to a full refund. I also had an issue with a Chinese seller who agreed to a refund unfulfilled due to Covid.
  
  Again there was no customer service available at E-bay. If it were the case a return request would have been intitiated. The request for return was made impossible due to the fact that E-bay was closed. The window for a full refund and return under the money back guarantee passed therefore making it not possible to open a request. Theirfore I should still be covered under E-bays money back, in full; guarantee. I am not at fault and E-bay is fully responsible for the product, and timeframe for return. And should accept the conditions having been under Covid 19 closures of customer service... Theirfore E-bay is fully responsible for customer service being unavailable and closed. The window for return should still be open due to this fact.
  
  I due accept the coupon as I did not receive the first offer? Never sent not received from the BBB? I was not made aware of your correspondents...? Error in protocol by the Better Business Bureau I suspect. Do review the above statement as 'No' customer service actions were available including returns.

• Initial Complaint

  Date:07/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stopped getting my money for sales over a year ago. I've tried repeatedly to get my money but failed. I even set up a special account to try and get the money but it didn't work. They are just holding my funds and won't pay them out. It's so frustrating. I can't use ebay because I can't get paid and they are just holding my funds now. Whenever I call them I just end up on infinite hold and nobody can help me. I
  
  I just want them to send me my money, which they have made over a year's interest on, and close my account.
  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/07/30) */
  Hello ******,
  
  Thank you for the opportunity to address your *** complaint today. I understand you are looking to be paid for an item you sold on eBay back in February 2021. I'm pleased you've given us the chance to assist.
  
  Firstly, please note that, in July of 2015, eBay ********** split into two separate companies. Over the last 7 years, eBay has been working hard to create a more streamlined and superior experience to the one previously provided to our sellers through ******. However, this does mean that ****** can no longer be used to accept funds for sales. To sell on eBay, we require all sellers to adhere with our new Managed Payments processing system. You can learn more about this system by visiting our Payments Terms of Service, which you can view here:**********************************************
  
  After a thorough investigation into your account, it appears your payout is on hold due to an indefinite selling restriction related to your account not being opted into our Managed Payments processing system. Realistically, all that's needed is for you to supply us with the information required to pass our initial opt-in process, which includes detail necessary for us to be compliant with various anti-money laundering and Know-Your-Customer laws. Once that is done and we can confirm you've provided us with a bank account to send funds to, your money will be paid out within 1-3 business days.
  
  However, please keep in mind that, if we do not receive this information or if we are unable to verify it, we are unable to send any funds to a linked bank account and will follow the escheatment process in accordance with state and federal regulations. How long the funds remain in an eBay liable account varies depending on region. Eventually we will release the funds consistent with local regulations. Sellers can contact their state to receive their funds and should be notified by email if they have asset/funds dispositioned as part of escheatment. If they have not received this notification, then the funds are still in the eBay liable account. Where possible, eBay will communicate with sellers and attempt to give sellers their funds in preference to the escheatment process. Furthermore, while an account has an active balance it cannot be deleted. You can learn more about our account deletion process by visiting the following page: ***********************
  
  I know this isn't the exact resolution you had in mind, but I trust the information provided here clarifies our position on the matter. If you have any additional questions, don't hesitate to reach out to Customer Support through our Help & Contact page on eBay.com. We appreciate your willingness to partner with us here and wish you the best.
  
  Sincerely,
  eBay

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an item from a bot on ebay it's a counterfeit item because the bot selling it is not real. ******************************** is a bot it's not a real person selling stuff. I want a refund for $105.30 refunded back to my American Express card. Please also ban****************************************************************

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/07/30) */
  Hello ****,
  
  Thank you for the opportunity to address your BBB complaint. We appreciate your patience in awaiting our response. I certainly understand your concern and frustration regarding the PlayStation you purchased. I know this is not an ideal situation and can be very upsetting. If you feel like a member is not adhering to eBay's policies, please report them using our help pages. We take fraud seriously and work with many groups to help mitigate fraud on our site. I will also have the seller's account reviewed. Because of our Privacy Policy, we won't share the outcome of our investigation with you as it pertains to another member's account.
  
  Through our eBay Money-Back Guarantee, buyers are protected if they receive an item that is not as described or the item never arrives. The seller can choose whether to accept returns in situations of buyer's remorse; however, if the item arrives damaged or defective, is not as described, is missing parts or pieces, or is the wrong item, buyers may return it despite the selected policy. If an item is not as described, next time please open an eBay claim. With a claim open through eBay, we have more options to assist and ensure we can issue you a refund.
  
  You'll find complete information on eligibility and coverage pertaining to eBay Money-Back Guarantee here: ************************
  
  Because you opened a payment dispute that changes our ability to oversee the outcome of the original eBay claim that was open. When a dispute is open with the financial institution, eBay loses the ability to change or reverse the initial funds. Any decisions made by the third party supersede any decisions made on an eBay claim.
  
  Please continue to work with your financial institution until the dispute is resolved. Do not close the dispute with your bank because you can no longer open an eBay claim for this transaction.
  
  Respectfully,
  
  eBay