Complaints

This profile includes complaints for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
• 

  eBay Inc.

  2300 Traverwood Dr Ann Arbor, MI 48105-2196

• 

  ebay seller

  42183 fairview drive Canton, MI 48187

• 

  eBay Inc.

  52 Henry Street, 3rd Floor Detroit, MI 48201

• 

  eBay Inc.

  2817w.45th street jacksonville, FL 32209

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am saddened that I must write to you to even potentially get a response however I feel as though I have exhausted all avenues. I ordered some Dell products from Dell's official eBay store. With the order number being: **************, in this situation after tendering my return to the Federal Express, I patiently wait for my refund, hoping it was just days to come as any consumers return experience should be. After days of waiting, eBay sent me a nudge email saying to ask the vendor, Dell, to refund me. We did that, and then subsequently I received a suspension on eBay. I attempted to contact Dell customer support, amongst others such as eBay executive escalations, and even they said that the merchant's responsibility to refund, and that eBay will not do business with me, for no stated reason. I will now be filing my Notice of Dispute against eBay for these discriminatory sales practices, however that's only part of the problem. Now we are arriving at the problem where Dell owes me money. I returned the items, I TENDERED the parcel to the carrier. My responsibility/part of the return was complete. Yet, I am still to receive any reimbursement or refund notification from eBay, instead I get told eBay has denied my return, which really just isn't legal at all. I don't know what more to do, I've written to the CEO of dell and got no response.
  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/07/31) */
  Hello ***,
  
  
  Thank you for the opportunity to address your BBB complaint. We understand the issue you are having and can review. We certainly understand your concern and urgency regarding the return and any refund. Allow us to clarify more about what took place surrounding the initial return request, leading up to the payment dispute.
  
  
  Through our eBay Money-Back Guarantee, buyers are protected if they receive an item that is not as described, or the item never arrives. The seller can choose whether to accept returns in situations of buyer's remorse; however, if the item arrives damaged or defective, is not as described, is missing parts or pieces, or is the wrong item, buyers may return it despite the selected policy. The seller offers free 30-day returns. When you requested to return the laptops, they provided a prepaid shipping label at their expense. You would have been able to send the laptops back and once received by the seller, a full refund would be required. They issued the label on May 16; however, you filed a chargeback on May 18, which as a result automatically closes any eBay claim.
  
  
  Since you opened a payment dispute, that changes our ability to oversee the outcome of the original eBay claim that was open. When a dispute is open with a financial institution, eBay loses the ability to change or reverse the initial funds. Any decisions made by the third party supersede any decisions made on an eBay claim. Essentially, the financial institution or bank then determine where the funds will go, either the seller gets to keep them, or they refund the buyer. Here, your financial institution PayPal (since you paid with PayPal Credit) decided in favor of the seller. You are more than welcome to continue to work with PayPal. Since they are a separate company, we can't speak to their process or potential appeal.
  
  
  Regarding your account suspension, to ensure that we look out for the eBay Community's best interests, we routinely review both buying and selling activity on our site. This process ensures that eBay members are conducting themselves following the online practices we expect within the eBay Platform. In situations where we can identify concerns with a member's behaviors, we will review the account and take the action according to our User Agreement.
  
  
  Please note under our User Agreement:*************************
  
  
  While we recognize you are seeking more details on the outcome of our investigation. Please note our investigation process is proprietary and protected by eBay. We do this in part to prevent circumvention of our policies and keeping the eBay community safer. Please understand that we will review members' accounts for behaviors that may not be aligned or concerning to our platform. This may include listing risky items, the value of the items being claimed, linked accounts previously suspended or risky, or simply having multiple-member reports--all of which we take seriously.
  
  
  While you may disagree with our decision to part ways, we can assure you this ruling was made to ensure the safety and integrity of the site. Our goal is to create a safe place for members worldwide to meet and exchange goods. We appreciate you reaching out and allowing us the opportunity to review this matter.
  
  
  We appreciate your passion for using eBay and thank you for taking the time to bring your experience to our attention. Please know that we wish you luck with your future endeavors.
  
  
  Respectfully,
  
  eBay

• Initial Complaint

  Date:07/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been an ebay seller for 6 years and my parents for in excess of 20 years. on multiple occasions Ebay Customer Service Representatives advise taking actions that are in direct violation of Ebays member policies and procedures which as a seller I am required to agree to when I initiate my account. these policies are updated regularly and I as a seller am expected to review any and all changes to them making sure I am conducting business in a manner that Ebay deems appropriate. I agree with most of the policies Ebay has in place as they are there to create a safe selling environment and even the ones I may not agree with I accept as the rules that govern my actions in the Ebay marketplace and conduct myself accordingly. I do not accept that Ebay employees should EVER suggest that a buyer or seller ignore these policies and take action in direct or indirect violation of the policies that I am expected to agree to. To make such suggestions is a violation of the trust of every ebay member both buyer and seller alike and is a blatant statement from the Representative of the company that their policies are not important and may as well not exist. Such suggestions undermine the efforts of honest sellers and business owners and should be grounds for reprimand and even dismissal. What's worse is that Ebay silently accepts this behavior by not having an easily accessible option for reporting these instances to management for review.
  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/07/31) */
  Hello *********,
  
  Thank you for the opportunity to address your complaint through the ***.
  
  I understand you sold an item in February, but it didn't arrive to your buyer during the original promised timeline. Your buyer started an item not received claim, but while you were trying to communicate with Canadian Post, the claim was closed with a partial refund to your buyer. Now, the item finally shows as delivered and you are encountering a problem when requesting repayment from your buyer. When you contacted Customer Support for assistance, you were directed to request payment outside of the platform and are concerned an eBay employee is encouraging you to break the rules.
  
  First and foremost, we appreciate that you have brought this to our attention for review. We never want our members to feel as if we're supplying them with incorrect or risky suggestions. Based on your concerns, I had a chance to review the conversation with our teammates. While I recognize the perception this caused, I want to assure you that they weren't suggesting you violate our policies. Allow me to explain.
  
  When the buyer originally purchased the item, it had a set delivery expectation based on your handling time and selected shipping method. However, it appears the item was lost during transit. To ensure your buyer was still covered by our eBay Money Back Guarantee, we encouraged them to start an item not received claim. This allows eBay the chance to step in and resolve the issue if one isn't provided for them with in the specified timeframe. While you were trying to locate the package with Canadian Post, the tracking information stopped updating for your buyer. The case automatically timed out after 30 days of inactivity - meaning no tracking updates, no escalation requests, etc. When your buy attempted to appeal the closure, the only option they were provided was a partial refund.
  
  At that point, our system recognized that transaction complete with no other appeal options. In order to repay for an item that was refunded, you would have to request payment from your buyer through*******. This is because we don't have a way to reopen the original checkout order. If you did request payment from the buyer through eBay again, you would need to create a brand new listing, have them pay again. This would populate a different checkout order, however, you would also be charged selling fees you've already paid. This is why the suggestion was made for you to request payout outside of eBay. In a situation as unique as this one, this is the only way to request repayment of the item from the buyer.
  
  Nevertheless, I can understand how alarming this must have felt, and it sounds like there's an opportunity for us to improve from this experience. I will partner with leadership, and we'll review our processes for options to include something like you've described. It's clear not every size fits all and this is a perfect example.
  
  We once again thank you for taking the time to share your experience with us. Wishing you the best.
  
  Respectfully,
  ************
  eBay

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is very clear cut. It is unlike most of the unreasonable complaints against eBay I read about in the reviews. eBay has stolen $465 from me.
  The ebay checkout was not allowing my debit card for a $461 purchase, so I went ********* on 7/14/22 and bought 3 ebay gift cards, one for $200, another for $200, and another for $65, totaling $465 in ebay gift cards. I paid $300 in CASH and $165 on my debit card. When I entered the redemption codes on the ebay checkout, it worked, and my balance due changed to $0. Upon submitting my order, the ebay system said had an error in red stating "Please check your payment details or use a different payment option". The system depleted the ebay gift card balances, but did not process my checkout order. A chat rep assured me the funds are still on the cards, they just wanted to verify the cards were purchased legally, so I was instructed to upload pictures showing the gift card purchase receipts, and the backs of the gift cards showing the redemption codes. I did this, and waited a week, only to receive an incoherent email saying "based on the documents submitted, ebay is unable to make a final determination on the ownership of the gift card in question and therefore cannot release any funds."
  
  Lets point out how there are 3 gift cards, not 1.
  Again, that I paid with $300 CASH and $165 debit card.
  
  At this point I do not want to use ebay, and I want to be mailed a check for the $465 that ebay has stolen from me.
  
  Not sure I am supposed to give the redemption codes and the receipts here, as that is sensitive card information, and would compromise the funds on the card. Someone from eBay needs to respond and give me a way to show them the evidence, and they need to send me a check for $465
  

  Business Response

  Date: 09/12/2022

  Business Response /* (1000, 7, 2022/07/30) */
  Hello ****,
  
  Thanks for reaching out and giving us the opportunity to address your complaint today. We understand you used eBay Gift Cards to make a purchase on eBay. From what we've gathered there was a concern of ownership of the gift cards that hasn't been resolved. We would be happy to further investigate this for you.
  
  However, we are unable to associate the email address and contact information that you cited within your complaint to the account involved with the transaction in question. Our Privacy Notice prevents us from discussing the details of a member's account unless we can verify, we're speaking with the account owner. Can you please reply to this *** complaint with the following account information so we may confirm the account to the rightful owner and can further this conversation with you?
  
  User ID
  Registered phone number
  Registered email address
  Registered shipping address
  Registered first and last name on file
  Order number
  
  While we are unable to provide account specific information at this time, we would like to share some details regarding this policy in order to assist in the meantime. Per our Terms & Conditions, gift cards should be treated like cash. Provided that you have the physical gift card itself as well as proof of purchase, we may be able to freeze your card from being used fraudulently.
  
  Thank you for sharing your experience and if you provide the needed information to verify the account, we're happy to continue investigating this further.
  
  Sincerely,
  
  eBay
  
  
  Consumer Response /* (3000, 9, 2022/08/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  We do not need to be speaking about an account, that is actually irrelevant. You are gaslighting and distracting from the fact that i bought your gift cards at the store, and then the ebay checkout stole the funds. Period. This is not a case of me giving away the card info to a scammer. This is simply a case of ebay stealing my gift card funds. I do not need to provide you any account info, and I believe you don't know what you are doing because there is no order number. Wasn't I clear that the order did not go through??? It gave an error message, and then the system depleted the cards.
  
  I'm going to tell you again to load the cards back to my NEW account, or face a consumer complaint filed ******** and you can spend thousands of dollars with lawyers just to ultimately refund me the $465 I am rightfully owed anyways.
  
  ************** is my ebay ID.
  
  Here are the gift cards:
  
  Redemption code first 9
  $200 for *********
  $200 for *********
  $65 for *********
  
  You can see the new pictures I have taken, see attached.
  
  The receipts and cards are in hand.
  
  You better get with your team and load the cards back immediately.
  
  I will also say that 2 minutes after being denied the right to my funds, you suspended my account *************
  
  I then made a new account*************** and I bought a new $75 gift card********** - $75.00 got the same system error message, opened a complaint, which they had no problem resolving and funding the $75 back to my card in ******************
  
  Now, you can have the $465 with these previous 3 cards loaded to my account **************
  
  Failure to do so will result in immediate arbitration filing.
  
  
  Business Response /* (4000, 12, 2022/08/04) */
  Hello ****,
  
  Thanks for reaching back out to eBay through the ***. While we acknowledge your concerns with the gift cards cited in your complaint, since we did not receive the verification information requested, we are not able to verify your account to discuss our options for a solution.
  
  Please keep in mind that because you are using an outside source rather than our eBay supported communication channels, our verification process does require that at least 3 pieces of personal information (Name, Address, Phone Number, and/or Email Address). In cases where the information doesn't match, we cannot verify account ownership or release specific account information.
  
  At this time, I would recommend reaching out to our customer service team for further assistance. You may reach us through chat or by requesting a call back through our help & contact pages.
  
  Sincerely,
  
  eBay
  
  
  
  Consumer Response /* (4200, 14, 2022/08/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is a ** response, I have presented eBay with gift card receipts and cards from the store, and their response continues to refuse to refund me. I have nothing to do with their online website anymore, so reaching out to their outsourced, overseas, customer service does nothing. They can send me a check for the amount I paid for, that has not been redeemed.
  
  
  Business Response /* (4000, 16, 2022/08/25) */
  Hello ****,
  
  Thanks for reaching back out to eBay through the ***. While we acknowledge your concerns with gift cards, since we did not receive the verification information requested, we are not able to verify your account to discuss our options for a solution.
  
  Please keep in mind that because you are using an outside source rather than our eBay supported communication channels, our verification process does require that at least 3 pieces of personal information (Name, Address, Phone Number, and/or Email Address). In cases where the information doesn't match, we cannot verify account ownership or release specific account information.
  
  At this time, I would recommend reaching out to our customer service team for further assistance. You may reach us through chat or by requesting a call back through our help & contact pages.
  
  Regards,
  
  eBay

• Initial Complaint

  Date:07/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to get ahold of these people and they purposely make it impossible for you to contact anybody there's even videos on YouTube on how to contact eBay are you freaking serious you can't email them so basically eBay runs amok and nobody cares I have some issues that they've charged me three times for the same item I told them I tried to erase it it still says when they get a chance to go to debit my credit card which that's not going to happen but nobody will give me the time of day can you get anybody it's absolutely impossible don't believe me try yourself I want this settled ASAP as much money as I spent on that damn website that's the least they should do
  

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 5, 2022/07/30) */
  Hello******,
  
  Thank you for the opportunity to address your BBB complaint. We understand you have had difficulty getting in contact with eBay Customer Support. This is not an experience we want you to have and we regret any inconvenience this may have caused. You also reported that there are duplicate charges for one of your orders and we are happy to make corrections to ensure you are only charged once as appropriate. We have provided some resources to help you get in touch with us for any future concerns. Thank you for your patience awaiting our reply.
  
  After review, we are glad to see we were able to issue credits for the reserve price listing fees on item ************ and item ************. Keep in mind there is still a negative balance on your account for $9.38, reflecting the original accurate charge. You can choose to pay this by adding an automatic payment method. Otherwise, it will be collected from your bank account on file or from funds from any other sales you may complete.
  
  At this time, we do not have a number available for direct contact with eBay Customer Support. However, by visiting our 'help and contact' support page, you can fill out the 'contact us' form and get in touch with a live agent by chat or phone. Just be sure to fill out the form based on your question so that we can get you in touch with the right eBay Support Team. For convenience, you can find the form directly here:
  
  ***********************
  
  We trust this resolves your concern and we hope the credits you received conveys eBay's intention to offer positive solutions wherever possible. You are a valued member of the eBay community and should any further assistance be necessary, please do not hesitate to reach us; we are happy to help.
  
  Sincerely,
  Arthur
  
  eBay
  
  
  Consumer Response /* (3000, 7, 2022/08/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Then I need someone to explain this pic I just sent you , ebay was ready to charge Damm near $40 it took 3 days to finally get in contact with someone from ebay SO PLEASE TELL ME WHY EBAY SAYS POST ITEMS FOR FREE UP TO 250 ITEMS PER MONTH SO EXPLAIN TO ME HOW IS IT FREE WHEN I STILL OWE $9.35 FOR A CARD THAT DIDNT SELL MY ACCOUNT SHOULD HAVE A 0 BALANCE MY NEXT PEOPLE TO REACH OUT TO IS CONSUMER FRAUD WHICH IS EXACTLY WHAT THIS IS $0.00 IS THE BALANCE
  
  
  Business Response /* (4000, 11, 2022/08/17) */
  Hello******,
  
  Thank you for your additional reply. We wanted to provide some clarification for your reserve price listing fee. Thank you for your continued patience.
  
  After reviewing your screen shot, we were able to confirm the reason you were charged is because that promotion is for our standard listing fee. This does not include optional listing upgrades such as reserved price, special duration, or gallery listings.
  
  You can review this information, including a complete list of optional upgrades, from the following support page:
  
  ***********************
  
  Acknowledging the above, we don't want this concern to create a negative experience for you on our marketplace. Although the referenced charge is valid, we have issued you a $20 coupon good for the total amount off your next purchase.
  
  We trust this clarifies your concern and we encourage you to reach us should any further clarification be be necessary for any future sales.
  
  Sincerely,
  Arthur
  eBay
  
  
  Consumer Response /* (4200, 13, 2022/08/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I don't understand you it should be a $20 credit but still want me to pay you $10 for the listing that makes no goddamn sense to me

• Initial Complaint

  Date:07/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 13th my debit card was stolen out of a gas station. The fraudulent bank that is****** claims I authorized the transaction when I do not have an EBay account nor have I ever bought anything at EBay. I am respectfully requesting Ebay to please conduct an investigation and locate the order/purchase in the amount of $307.38 on July 13th approx 10:43PM using the last 4 of the card number ending in 0744 and please reverse it as it is not me who authorized it. I was able to do this with******** and was issued a refund as the thief made purchases to that merchant as well.****** will not help me because they aide and abed in fraud. Please send the information to me via email so that I may send it to******.
  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/08/02) */
  Hello,
  
  Thank you for the opportunity to review your**** complaint.
  
  We are so sorry to hear that your credit card was stolen and that the offender utilized the card to make a transaction. Unfortunately, eBay cannot provide any cover for such instances and it would not be possible to trace any transactions on the site using a credit card number.
  
  Usually a payment processor such as ****************** will cover any transactions that occur fraudulently on your card when a transaction cannot be verified by you. If you had reported your card stolen at the time, it may benefit to contact them to review the claim you submitted.
  
  We can understand that this is not the answer that you were hoping for however, there may be options outside of eBay that may provide a positive result for you. Unfortunately eBay are not qualified to provide advice on measures that can be taken outside of eBay, we can only inform on our own policies.
  
  We trust that we have made our position in these matters clear, and I do hope that you are able to retrieve your funds.
  
  Many thanks
  eBay

• Initial Complaint

  Date:07/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/07/2022
  $19.50
  Ebay changed terms and conditions they now require bank account information to make payments. changing a contract without notice or modifying a contract without the CONSENT of the other parties will render those changes null and void. I did not consent to the changes or modification of the terms of the contract.
  Large corporations have constantly shown they cannot be trusted with PII as show in the following link.
  *****************************************************************************************************
  I originally had a ******* account linked to add protection to my information.
  I want my money and believe they have performed a deceptive business practice. they allowed me to sell an item when they could have simply required that you have the bank account information before selling. They used this manipulation to steal my money. They offered a method that takes a year for the process to work. I have a right to the timely delivery of my money.
  I told them to send me a check and they refused on 7/19/2022 saying they don't do that anymore.
  

  Business Response

  Date: 08/26/2022

  Business Response /* (1000, 5, 2022/07/30) */
  Hello *****
  
  Thank you for the opportunity to address your *** complaint. We appreciate your patience in awaiting our response. I certainly understand your concern regarding eBay's transition into processing our own payments. I want to take the time to explain further why we changed to provide a better sense of understanding. Transitioning away from ****** has been an ongoing process for the last five years.
  
  We follow the 'Know your customer" process. This is the mandatory process of identifying and verifying our members' identity when sell on eBay. Banks must make sure that their clients are genuinely who they claim to be.
  
  I understand you have some security concerns with ******* Payments. Your data is secure. All the information shared during registration allows us to send your payouts and comply with Anti-Money Laundering (AML) and know-your-customer obligations, which helps keep eBay a trusted marketplace. Our data security procedures ensure that the information you share with us is safe. We will use and share the information you submit as described in the Payments Terms of Use. As an additional security measure, eBay also supports two-factor authentication. We highly recommend sellers leverage this extra layer of security.
  
  We also protect your data through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access, and unauthorized disclosure and alteration. We use firewalls and data encryption, such as physical access restrictions for our data centers and authorization controls for data access.
  
  eBay's ******* Payments enhance the buying and selling experience on eBay by providing sellers with one platform to sell and get paid while also giving buyers more ways to pay. I want to outline the major benefits of ******* Payments:
  
  Simpler to sell: Checkout is more flexible, with an easier experience for buyers
  
  Simpler to get paid: Payouts are automatic, sent directly to your checking account
  
  Simpler to manage: Operations run smoother with simplified fees, integrated reporting and streamlined support. This helps eliminate the need to bounce between both ****** and eBay to find a resolution.
  
  We can't send you a paper check. As a seller on eBay now, if you do not register for ******* Payments and can't complete the verification process, we will hold funds. Once your identity is verified and you add a bank account where we can send your fund, you will receive your payout. If we can't complete the required verifications, we follow the escheatment process in this case. Escheatment is not an eBay policy; all regulated financial institutions must adhere to this process.
  
  I know this is not the answer you are looking for; however, I hope the above information is helpful.
  
  Respectfully,
  
  eBay
  
  
  Consumer Response /* (3000, 7, 2022/08/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Nope it is not, you only responded so the ** doesnt give you a bad rating.
  
  
  We follow the 'Know your customer" process. This is the mandatory process of identifying and verifying our members' identity when sell on eBay. Banks must make sure that their clients are genuinely who they claim to be.
  
  Response to your first claim: You are not a Bank so this does not apply to you or it only recently was expanded to. You also waited since 2011 to implement *** which was apart of the patriot act and was further strengthened in 2016 by the U.S. Treasury's Financial Crimes Enforcement Network. So it took you 11 years to implement the system you are quoting. However, both of those programs are not for the benefit of the average person. the law was put on the books so that U.S. government can track and monitor money. It was a breach of privacy in 2011 and it is certainly a breach now that the war on "terror" what ever the that means is over. politics aside onto the next issue
  
  your claim:
  I understand you have some security concerns with ******* Payments. Your data is secure.
  
  We also protect your data through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access, and unauthorized disclosure and alteration. We use firewalls and data encryption, such as physical access restrictions for our data centers and authorization controls for data access.
  
  Response to you second claim:
  That is bold face lie as I work in IT, have sec + certifications and know enough to say no system is 100 percent safe as you admit yourself by saying" to """""minimize risks""""" associated with data loss, misuse, unauthorized access, and unauthorized disclosure and alteration."
  
  your claim:
  We can't send you a paper check.
  
  final response:
  your representative also stated you dont have a bank account,but you have a bank account since apparently by your own admission via *** you are compliant. It's not that you can't send me a check it's simply " you won't send me a check." pedal your nonsense to some other plebeian. You'll be able to confirm who I am in small claims court and by your admission that is your goal. So I look forward to seeing your representative soon and tell him to bring me my check plus court fees. It may only be 20.00 dollars, but it's the principle of the matter.
  
  one last thing your associate on the phone admitted that you have a process that takes up to a year to send me my money. I want to know that process, program, and who you are in contact with to obtain my financial data and PII as what ever institution has illegally obtained my personal data is going to be enjoying a law suit for sharing it with out my permission.
  
  respectfully,
  
  
  Business Response /* (4000, 9, 2022/08/05) */
  Hello************
  
  We appreciate you taking the time to respond to us. While we can confirm the information provided was correct, we recognize there are lingering concerns and want to provide additional context.
  
  I understand you disagree with our process because of various concerns you have. Because eBay is now processing funds, we have to comply with the Know Your Customer process, which includes verifying your identity and bank account. Because ****** processed all funds previously, eBay did not complete any of the verification requirements we are doing now. I can't speak to what ****** required or their process, as they are a separate company.
  
  I never claimed that any security measures are 100%, I provided information regarding the extensive security measures we take.
  
  We send funds via direct deposit and not by paper check. We would not send a check either way until the verification process is complete. The purpose of holding funds is to be compliant and know who we are sending them to, whether it's a check or direct deposit. Which, as I confirmed, a paper check is not an option.
  
  As stated in my initial response, if we can't complete the required verifications, we follow the escheatment process. Escheatment is not an eBay policy; all regulated financial institutions must adhere to this process. Since we are being regulated as we process funds, we adhere to this process.
  
  We appreciate you providing us the opportunity to clarify this matter further and wish you all the best.
  
  Sincerely,
  
  eBay

• Initial Complaint

  Date:07/19/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Ebay and I receiced that order on June 21,2022 and it was damage. I immediatly emailed Ebay about the situation and they informed me that I had to notify the company who shipped the items. I did that and the company sent me a link to get the return label. I was unable to pull up the link. Ebay said if I didn't received the return label from the company who shipped the items, that they would send me the return label. They sent me a link to go to the return label and I was unable to pull that link up. I email them to informed them that the return label link that they sent was not pulling up.On July 14,2022 Ebay informed me that they closed the return because I didn't return the items. I informed them that I wsn't able to pull the link up several times. I paid a total of $23.75 for the items. Attached below is email sent to Ebay and their response.
  

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 5, 2022/07/30) */
  Hello *****,
  
  Thank you for the opportunity to address your BBB complaint today. I understand you recently purchased an item you had later intended on returning but had difficulties printing the shipping label.
  
  While it is unclear as to what happened with the label sent to you, I want to ensure this experience turns out better for you. Thus, I have decided to issue you a one-time refund for the full amount of $23.75. This amount will be returned to your original payment method within the next 24-72 hours. You will additionally receive an email detailing the refund has been issued.
  
  While I am unable to see the email you sent to us, I trust this resolution is agreeable. As far as the items are concerned, you are free to do with them what you please. If you have any additional questions, don't hesitate to reach out to Customer Support through our Help & Contact page on eBay.com. Till then, we wish you nothing but the best.
  
  Sincerely,
  eBay
  
  
  Consumer Response /* (2000, 7, 2022/08/05) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Ebay refunded my payment.

• Initial Complaint

  Date:07/19/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a number of complaints with eBay that were never resolved and require notice ie. feedback.
  
  I never received the proper communications from E-bay. (Better Business Bureau) Either due to Covid 19 and/or other?
  
  The Case #'s in question are #****** and #******.
  
  I did not receive any communication from the Better Business Bureau in regards to the case numbers in question.
  
  The 1st addressed a communication problem. (******)
  
  The email address on file was wrong and my account was never located. It is ***************************
  
  The 2nd addressed communication error. (******)
  
  I never received the communication from the business (E-bay) in regards to the issuance of an eBay coupon with a redemption code. I never received it. And never received any communication from the Better Business Bureau with regards to a follow up and response.
  
  The Case was simply closed without having been notified...?
  
  I accept the validated coupon unfortunately however it has expired. Expired on 04/23/2021.
  
  I was not made aware of this. I will need to have a new validated coupon issued from E-bay to continue with my complaint status.
  
  My original complaint is as follows... I was told by the seller that I could return the purchase of a Panasonic PV-V4645 4 head video cassette recorder. Purchased on 7/25 due to the fact that the product was broken and in a non working condition. (The product was listed as working without faults)
  
  However due to Covid 19 I was unable to contact customer service. I was/am covered under E-bays money back guarantee.
  Unfortunately E-bay was closed during the early stages of Covid and customer service was unavailable.
  
  Therefore I require help in setting up a return with the seller as requested or a refund issued by E-bay.
  
  The sellers name is ********* he has agreed to a full refund.
  
  I also had an issue with a Chinese seller who agreed to a refund unfulfilled due to Covid.
  
  MP3 player order date 7/21 X in yuan company.
  
  Please remedy in full.
  

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 5, 2022/07/30) */
  Hello *********,
  
  Thank you for the opportunity to address your BBB complaint today.
  
  Firstly, I apologize for any confusion resulting from the coupon's expiration. Our coupons have a maximum usable duration of 30 days from the date of issuance, so please note that any coupon will need to be used within that timeline unless otherwise specified. With that said, I have issued another $25 coupon to your account as a show of good faith. Please note that I must be used in full by August 29th. Additionally, please note the coupon is a one-time usage, so please purchase an item equal to or more than $25 to get the most value out of it.
  
  With that in mind, I investigated your previous complaints to locate the items in question. Unfortunately, it appears all purchases related to these complaints happened between 2020 and 2021. Our eBay Money Back Guarantee covers purchases which arrived damaged, defective, or otherwise not as described insofar as buyers open a return request within 30 calendar days of the estimated or actual delivery date of an item. Given no return requests were opened for these items, we are unable to provide any further compensation. Please note that, while Customer Support can assist with opening returns, a return request can also be opened manually from our eBay.com website. To do so, visit your Purchase History, locate the item in question, and select "Return this item" located on the right-hand side of the webpage. From there, you will be guided through selecting a return reason and desired outcome, which will then open the return request. To learn more about this process and our guarantee's protections, please visit the following policy page:************************
  
  I recognize this is not your desired resolution, but trust the information provided here clarifies our position on the matter. We nonetheless appreciate your willingness to reach out and partner with us here. If you have any additional questions, please consider reaching out to Customer Support through our Help & Contact page on eBay.com. Till then, we wish you nothing but the best.
  
  Sincerely,
  eBay
  
  
  Consumer Response /* (2000, 7, 2022/08/05) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Due to Covid 19 I was unable to contact customer service. I was/am covered under E-bays money back guarantee. Unfortunately E-bay was closed during the early stages of Covid and customer service was unavailable.(Including Returns) Therefore I require help in setting up a return with the seller as requested or a refund issued by E-bay. The sellers name is/was ********* he has agreed to a full refund. I also had an issue with a Chinese seller who agreed to a refund unfulfilled due to Covid.
  
  Again there was no customer service available at E-bay. If it were the case a return request would have been intitiated. The request for return was made impossible due to the fact that E-bay was closed. The window for a full refund and return under the money back guarantee passed therefore making it not possible to open a request. Theirfore I should still be covered under E-bays money back, in full; guarantee. I am not at fault and E-bay is fully responsible for the product, and timeframe for return. And should accept the conditions having been under Covid 19 closures of customer service... Theirfore E-bay is fully responsible for customer service being unavailable and closed. The window for return should still be open due to this fact.
  
  I due accept the coupon as I did not receive the first offer? Never sent not received from the BBB? I was not made aware of your correspondents...? Error in protocol by the Better Business Bureau I suspect. Do review the above statement as 'No' customer service actions were available including returns.

• Initial Complaint

  Date:07/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stopped getting my money for sales over a year ago. I've tried repeatedly to get my money but failed. I even set up a special account to try and get the money but it didn't work. They are just holding my funds and won't pay them out. It's so frustrating. I can't use ebay because I can't get paid and they are just holding my funds now. Whenever I call them I just end up on infinite hold and nobody can help me. I
  
  I just want them to send me my money, which they have made over a year's interest on, and close my account.
  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/07/30) */
  Hello ******,
  
  Thank you for the opportunity to address your *** complaint today. I understand you are looking to be paid for an item you sold on eBay back in February 2021. I'm pleased you've given us the chance to assist.
  
  Firstly, please note that, in July of 2015, eBay ********** split into two separate companies. Over the last 7 years, eBay has been working hard to create a more streamlined and superior experience to the one previously provided to our sellers through ******. However, this does mean that ****** can no longer be used to accept funds for sales. To sell on eBay, we require all sellers to adhere with our new Managed Payments processing system. You can learn more about this system by visiting our Payments Terms of Service, which you can view here:**********************************************
  
  After a thorough investigation into your account, it appears your payout is on hold due to an indefinite selling restriction related to your account not being opted into our Managed Payments processing system. Realistically, all that's needed is for you to supply us with the information required to pass our initial opt-in process, which includes detail necessary for us to be compliant with various anti-money laundering and Know-Your-Customer laws. Once that is done and we can confirm you've provided us with a bank account to send funds to, your money will be paid out within 1-3 business days.
  
  However, please keep in mind that, if we do not receive this information or if we are unable to verify it, we are unable to send any funds to a linked bank account and will follow the escheatment process in accordance with state and federal regulations. How long the funds remain in an eBay liable account varies depending on region. Eventually we will release the funds consistent with local regulations. Sellers can contact their state to receive their funds and should be notified by email if they have asset/funds dispositioned as part of escheatment. If they have not received this notification, then the funds are still in the eBay liable account. Where possible, eBay will communicate with sellers and attempt to give sellers their funds in preference to the escheatment process. Furthermore, while an account has an active balance it cannot be deleted. You can learn more about our account deletion process by visiting the following page: ***********************
  
  I know this isn't the exact resolution you had in mind, but I trust the information provided here clarifies our position on the matter. If you have any additional questions, don't hesitate to reach out to Customer Support through our Help & Contact page on eBay.com. We appreciate your willingness to partner with us here and wish you the best.
  
  Sincerely,
  eBay

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an item from a bot on ebay it's a counterfeit item because the bot selling it is not real. ******************************** is a bot it's not a real person selling stuff. I want a refund for $105.30 refunded back to my American Express card. Please also ban****************************************************************

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/07/30) */
  Hello ****,
  
  Thank you for the opportunity to address your BBB complaint. We appreciate your patience in awaiting our response. I certainly understand your concern and frustration regarding the PlayStation you purchased. I know this is not an ideal situation and can be very upsetting. If you feel like a member is not adhering to eBay's policies, please report them using our help pages. We take fraud seriously and work with many groups to help mitigate fraud on our site. I will also have the seller's account reviewed. Because of our Privacy Policy, we won't share the outcome of our investigation with you as it pertains to another member's account.
  
  Through our eBay Money-Back Guarantee, buyers are protected if they receive an item that is not as described or the item never arrives. The seller can choose whether to accept returns in situations of buyer's remorse; however, if the item arrives damaged or defective, is not as described, is missing parts or pieces, or is the wrong item, buyers may return it despite the selected policy. If an item is not as described, next time please open an eBay claim. With a claim open through eBay, we have more options to assist and ensure we can issue you a refund.
  
  You'll find complete information on eligibility and coverage pertaining to eBay Money-Back Guarantee here: ************************
  
  Because you opened a payment dispute that changes our ability to oversee the outcome of the original eBay claim that was open. When a dispute is open with the financial institution, eBay loses the ability to change or reverse the initial funds. Any decisions made by the third party supersede any decisions made on an eBay claim.
  
  Please continue to work with your financial institution until the dispute is resolved. Do not close the dispute with your bank because you can no longer open an eBay claim for this transaction.
  
  Respectfully,
  
  eBay