Reviews

This profile includes reviews for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
• 

  E-Bay

  P.O. Box 2179 Carol Stream, IL 60132-0001

• 

  eBay Inc.

  2300 Traverwood Dr Ann Arbor, MI 48105-2196

• 

  ebay seller

  42183 fairview drive Canton, MI 48187

• 

  eBay Inc.

  52 Henry Street, 3rd Floor Detroit, MI 48201

Review Details

• Review fromWillem V

  Date: 07/21/2022

  1 star

  Willem V

  Date: 07/21/2022

  I was so excited about using **** for selling self-designed t-shirts produced by a print-on-demand dropshipper, but big disappointment: my seller account got permanently suspended within hours after creation and I'm now apparently not allowed to use **** ever again, also not for other buying and/or selling, without room for appeal.
  It seems the following combination of circumstances caused my account to get suspended:
  - Having entered a listing/shipping address that differs from my billing/residential address
  - Having created a listing within hours after account creation (well I was just following the steps from a tutorial..)
  - Perhaps having used a VPN?
  What is even more frustrating is that customer support is just replying with auto-reply copy-paste responses and not actually addressing my questions in any way that shows they actually read what I wrote. I am an honest person with nothing but good intentions, but it seems **** is driving users to provide dishonest information just to avoid this stupid automatic suspension algorithm.

  eBay Inc.

  Date: 07/25/2022

  Hello William,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  We're committed to providing a secure and fair marketplace for our buyers and sellers. To support this commitment, we've put in place rules and policies that govern our expectations of buyers and sellers. Ensuring we look out for the best interests of the **** Community; we routinely review both buying and selling activity on our site. In situations in which we can identify concerns with a member's behaviors, we will review the account and take the appropriate action in accordance with our User Agreement.
  
  We assess accounts based on many factors and do not disclose information that could allow circumvention of our policies. We understand you were hoping for more detailed information, but we are unable to accommodate requests of this kind due to the proprietary nature of our review process. You can also find our user agreement at the bottom of ****.nl or through the link provided below:
  
  https://www.****.nl/pages/help/policies/user-agreement.html#6
  
  That said, we regret any frustrations you experienced while communicating with our Customer Support team about this. Rest assured your contacts with Customer Support will be reviewed to ensure any performance opportunities are addressed internally. We appreciate you sharing your experience with us as we're always working to improve the services we provide our members. Please note, that we do strive for consistency and would have resulted in being provided a similar message on your concerns when communicating with different members of our team.
  
  Although we understand you were hoping for reinstatement, we're unable to discuss account specifics from this channel or review your account further. However, you'll find the ability to contact our Customer Support directly for more detailed information via chat or email using the "Help & Contact" link at the top of any **** page. While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

• Review fromRodney L

  Date: 07/21/2022

  1 star

  Rodney L

  Date: 07/21/2022

  I recently purchased a gift card for a 6 year old birthday. I text it to her mom with the reciept so she could by something for her. When she went to redeem it the card had been frozen by ****. When I caled about, Luis said he would unfreeze it but it would take about an hour to process. I relayed the message but she called me back 2 hours later to say it wouldn't go through yet. I called back, the lady said he was not right that was not SOP. I had to send a photo of the reciept, card and hand written email address. then it would take 7 to 10 days to unfreeze it. I called several times to let them know how unsatisfied I was cause they had stolen $100 of my money. I ask why my card was froze and they said to prevent fraud. **** is the only one committing fraud. They tell it was for my protection. If i gave your son or daughter an **** gift for graduation then they went to use it and they were denied. It would make me look like the *** to your child. So the same way for this little girl. I sent what they request and ask for them to respnd back when they received my documents, then 48 hours later they respond to tell me that it was not legible and ask me to resend. If they are not going to honor the gift cards then they need to get out of the business. This is a fraudulent activity and should be prosecuted to the full limits of the law.

  eBay Inc.

  Date: 07/25/2022

  Hello Rodney,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  First and foremost, we regret any inconvenience and frustrations you experienced while working with our Customer Support team on gaining access to this frozen Gift Card. Rest assured your contacts with Customer Support will be reviewed to ensure any performance opportunities are addressed internally. We appreciate you sharing this experience with us as we're always working to better the services we provide our members. That said, we'd like to provide additional information on **** Gift Cards that pertain to the circumstances.
  
  Please note pursuant to the Gift Card Terms & Conditions, we *** "freeze any associated Gift Card funds if we suspect fraud, unlawful activity or improper Gift Card use." Please understand this is to ensure our members are protected from fraud which is unfortunately very common with Gift Cards. We are happy to assist in gaining access to the Gift Card, but we do require proof of purchase to ensure you are the rightful owner of the funds. The proof of purchase required includes a photo of the Gift Cards showing the redemption and bar code, the receipt used to purchase the card(s) and handwritten note containing the **** username and current date within each photo.
  
  Typically, if this information has already been provided then we will work to connect the Gift Card(s) to the **** account and unfreeze the card for use on the site within 48 hours. If it's been passed **** timeframe and you're finding the card is still frozen, this could be an indication that we're needing additional documentation from you and would encourage you check your **** messages for an update to this. Additionally, if you're needing further assistance with resolving this matter, we'd encourage you reach out to our Customer Support team who will be able to provide clarification on what your next steps are.
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

• Review fromJesset2010

  Date: 07/20/2022

  1 star

  Jesset2010

  Date: 07/20/2022

  **** is one of the worst companies I have ever dealt with - honest truth - Their customer service is one of the worst! Their agents are not helpful at all! As a seller it is very risky selling your items with little protection on being scammed and **** takes no accountability. I have had multiple technical issues for over 1 year and nothing has been resolved. There new authentic measure for shoes is a joke! We have received items returned with missing parts or return back to us damaged and **** is not interested in resolving these issues - It has been a living nightmare selling with **** - I would never recommend ever selling or buying for them!

  eBay Inc.

  Date: 07/25/2022

  Hello Jesse,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  We regret any inconvenience or frustrations experienced while communicating with our Customer Support team. Rest assured your contacts will be reviewed to ensure any performance opportunities are addressed internally. That said, we appreciate you sharing this information with us as we continue to better the services we provide all members on ****.
  
  While we wish we could fix any issue immediately, please note the role of our Customer Support team is to pass ** the details about the issue to the right teams to help. Please understand our technical teams work behind the scenes on solving priority issues. If you're experiencing a technical issue, our teams are in the best position to troubleshoot with you and report any issues within the system to our technical team. We're sorry you're dealing with an ongoing issue but want to thank you for your diligence in reporting these issues so we can continue to figure it out together.
  
  Please note, markers of authenticity are generally considered trade secrets. We cannot disclose the checks that our authenticators perform. Notwithstanding, we can disclose if a seller's shoe failed at least one of those checks. However, for failures for Not as Described, we can disclose the reasons the item failed to better help a seller in the future. For additional information on the Authenticity Guarantee of Sneakers, we'd encourage you review the FAQs here: https://pages.****.com/authenticity-guarantee-sneakers-seller/
  
  Since we do not have physical contact with a seller's inventory, we cannot confirm what condition the items listed are sent in versus the condition they're returned. We also must make sure we are fully backing our **** Money Back Guarantee. Whether a seller is part of the e-commerce world or have a physical storefront, these situations are going to come up from time-to-time but are infrequent. We do offer seller protections for those sellers who are a Top-Rated Seller with 30-day returns or a seller who offers free returns. For more information on this protection, please see the following link: https://www.****.com/help/policies/selling-policies/seller-protections?id=4345&st=3&pos=1&query=Seller%20protections&intent=seller%20protections&lucenceai=lucenceai&docId=HELP1267
  
  We are confident that our dedicated Customer Support Teammates have the tools and skillset to assist you if you're in need of further assistance with these issues and want to clarify they can be reached via the Help & Contact link located on most **** pages. While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

• Review fromMATT S

  Date: 07/18/2022

  1 star

  MATT S

  Date: 07/18/2022

  Tried contacting **** customer service to help with an issue, was on hold for over an hour and got no help with my issue. **** treats its sellers like dirt

  eBay Inc.

  Date: 07/24/2022

  Hello Matt,
  
  Thank you for sharing your experience with us. Unfortunately, from this channel we can't provide account specific information, but we are happy to share details surrounding our policies.
  We are disheartened to hear your recent interaction with Customer Support did not meet your expectations. Rest assured; all your contacts will be reviewed to ensure we're delivering the best possible experience. We will partner with leadership to provide coaching on these subjects, and we appreciate you bringing this situation to our attention because your input is very valuable to us.
  
  Please understand, we hold our sellers in very high esteem and understand how our business only exists because of our sellers like you. We very much would like to work with you on resolving your issue. As we cannot discuss account specifics through this review, we ask that you contact our customer service. The best way to get in contact with our customer service team is through our help and contact pages. At the bottom of that page, there is a "contact us" button that is used to get in touch with customer service.
  
  We will provide a link to our help and contact pages here for your convenience: https://www.****.com/help/home
  
  
  While we cannot share specific details regarding your account on this channel, we appreciate that you have taken the time to give us feedback about your transaction. Thank you again for your understanding and please consider giving our Customer Service Teams another chance to better your experience.
  
  Respectfully,
  ****

• Review fromChanelle Z

  Date: 07/18/2022

  5 stars

  Chanelle Z

  Date: 07/18/2022

  I would like to say that I have been doing business with **** for awhile now I always like to find affordable perfume for the most part it has always been a good experience well this recent order it's been awful the seller Julie hasn't responded to any of my emails very unprofessional it almost seems like she isn't legit **** isn't resolving anything so it really makes them look bad at this point I just want a full refund it's like she took the money and now she went ghost on me no communication at all on her end this experience now makes me not want to purchase anything on **** I'm so upset about this

  eBay Inc.

  Date: 07/22/2022

  Hello Chanelle,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  First and foremost, we appreciate your loyalty to **** and your passion *** finding affordable perfumes on the site. We're happy to hear that typically you have good experiences when purchasing on ****, but regret that you're currently having difficulty hearing from a seller you recently purchased from. Typically, we encourage sellers to get back to their buyer's queries within 2 business days, but it sounds like that's not been your experience. Rest assured that buyers on **** are covered by the **** Money Back Guarantee if an item doesn't arrive or arrives not as described.
  
  If you're needing assistance opening a case for coverage under the **** Money Back Guarantee, we'd encourage you reach out to Customer Support directly using the Help & Contact link located at the top of most **** pages. For easy access we've included that link here: https://www.****.com/help/home
  
  Lastly, if you'd like to review the coverage we offer, we've included our policy page here: https://www.****.com/help/policies/****-money-back-guarantee-policy/****-money-back-guarantee-policy?id=4210
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

• Review fromJon W

  Date: 07/17/2022

  1 star

  Jon W

  Date: 07/17/2022

  I have tried to file a claim with **** about a watch that was never returned to me after I agreed to return the watch. **** assured me that I would get my watch back and that if I did not they would get me the money back. **** never contacted me. They are impossible to get a hold of. I'm out ***** and have no watch. Very disappointed in **** and will not be doing business with them in the future. Avoid **** and let's make sure this doesn't happen to future people.

  eBay Inc.

  Date: 07/22/2022

  Hello Jon,
  
  
  Thank you for the opportunity to address your *** review. We understand you have experienced an unfavorable transaction and case with your buyer. Unfortunately, I'm unable to verify your information through this channel and as such, cannot provide account specifics. However, I'm happy to share general information regarding this policy.
  
  To begin, we want to thank you for your time as a valued member of our **** platform. From the context in your complaint, it sounds like your recent **** experience does not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention. We value your feedback and will review it for opportunities to improve.
  
  Based on the context in your review, it seems you have encountered a buyer who has requested an "Item Not as Described" case, claiming the item did not show up as advertised. While situations like this are rare, they are still extremely disappointing to experience.
  
  Per the **** Money Back Guarantee, buyers are given 30 days from the estimated delivery date to notify us if there is a problem with the item. However, if the buyer states there are problems in alignment with our Guarantee, a seller's return policy will be superseded, and they can return the product for a full refund of what was paid upon checkout. Once the buyer opens an **** Money Back request, sellers are given 3 business days to come to a resolution with the buyer. Should no action be taken, the buyer can then ask **** to step in to make a decision. Additionally, we would suggest ensuring your return address is updated in order to receive your items back.
  
  You can learn more about our **** Money Back Guarantee at the link listed below: http://pages.****.com/help/policies/money-back-guarantee.html
  
  Jon, we want to thank you for giving us the opportunity to address your concerns.
  
  
  Sincerely,
  
  ****

  Jon W

  Date: 07/22/2022

  Its the same story with Ebay. They simply send you to a page in which they do not reply. I have tried countless times to contact through email and phone to explaint the situation. I agreed to accept a return. My return never showed up and now I am out $1000. I'm not sure why Ebay isn't getting this. They just keep telling me to file a claim. I have filed several claims and ebay does not stand behind their committment to protect the seller. The buyer got their money back but I am out $1000 and have no watch. Ebay does not stand behind the seller. Beware! I am no longer going to be doing business with Ebay and I would suggest that future sellers do the same. I have been an ebay seller for 20 years and they are no longer interested in helping the seller do business.

• Review fromJared M

  Date: 07/16/2022

  1 star

  Jared M

  Date: 07/16/2022

  I am an **** seller that has a no return policy. A buyer requested a return on an item that was sold over a month ago and **** granted them one. **** then gave the buyer an incorrect address for the return so I never got the item. When I contacted **** to resolve the matter, they claimed it was not their problem, and that as long as the tracking said that it was delivered to an address they didn't care, and that I should contact the Post office to fix the mistake that they made. Now I am out the **** the force refunded and the item that they lost.

  eBay Inc.

  Date: 07/22/2022

  Hello Jared,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  While we empower a seller to establish their own returns policy there *** be times their policy conflicts with **** Money Back Guarantee. That said, to align with industry standards for return processes, we allow 30 days from the actual delivery date to open a request and we don't dispute a buyer's selected return reason.
  When a return is requested with the buyer's stated reason falling under **** Money Back Guarantee (not as described, damaged missing parts or defective), we look to a seller to accept the return, cover return shipping costs, and process a refund upon receipt. We allow 3-days from the time an **** Money Back Guarantee protected return is created for the seller to accept the return or resolve their buyer's concerns (For example, the seller *** offer a partial refund that their buyer accepts and the buyer can keep the item). If this period ends without resolution, a buyer *** request ****'s assistance to resolve the concern. When the item qualifies for an **** return shipping label the system will automatically process a label on a seller's behalf. Upon confirmed return delivery **** will issue a full refund on the seller's behalf. Larger or heavy items *** not qualify for an **** return shipping label and when the seller hasn't provided for the return the system *** automatically refund the buyer without requiring them to return it.
  If you would like to review our guarantee further, please check the link below: https://www.****.com/help/home#search=****%20Money%20Back.
  We understand the return address provided to your buyer *** be different than your desired return address. It's important for a seller to ensure they update their shipping addresses. As example, if a seller has moved or wants to use a different address for returns, they'll need to update their account details to reflect their preferences. If they haven't added a specific return address, we'll use the registration address on the account at the time the return is accepted on the seller's behalf.
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

• Review fromBrandy K

  Date: 07/12/2022

  1 star

  Brandy K

  Date: 07/12/2022

  The $225US bat I purchased broke after 2 months of using and they wouldn't refund me and **** did not help my situatuon. Poor service! Easton usually has a 1 year warranty but they do not have **** as a registered seller. NOT happy!

  eBay Inc.

  Date: 07/22/2022

  Hello ******,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  Most transactions on the site are covered by the **** Money Back Guarantee. This means that buyers are covered if their purchase doesn't arrive, or it was received not as described. That said, this coverage only lasts for 30 calendar days after the estimated or actual delivery date. Please note, extensions to this timeframe are only provided in limited situations typically due to extenuating circumstances such as being affected by a natural disaster, or national emergency. Lastly, this guarantee is not a product warranty. You'll find the full details of this policy outlined here: https://www.****.com/help/policies/****-money-back-guarantee-policy/****-money-back-guarantee-policy?id=4210
  
  We are sorry to hear of any frustrations you experienced with this purchase and seeking assistance in receiving a refund for this order. We appreciate you sharing this feedback with us as we're always looking for ways to improve the services we provide our members. Kindly note, the ability to contact our Customer Support can only be located under the Help & Contact link on **** and hope you'll reach out if you need further clarification on this matter.
  
  Respectfully,
  ****

  Brandy K

  Date: 07/22/2022

  I understand your policies however I am expecting some liability from the seller. If they are selling products that have warranties should they not honour that? Should they not be responsible for items they sell? Is there nothing in place by **** for these sellers? I couldn't even find a place I can comment or put a review.

• Review fromJerry E

  Date: 07/12/2022

  1 star

  Jerry E

  Date: 07/12/2022

  I purchased a "brand new"LG flip cell phone in May. Seller described as never been used,brand new in the box. The cost was $378.00.We received the phone in May and tried to have it set up with Verizon...there was a delay on this end due to Covid shutting down verizon due to staffing issues. We brought it there about a week later and the phones was set up. It did not work correctly from the beginning...dropped calls, no service, could not hear callers etc. Kept going back to Verizon paid money to try and make this phone operational, bought a new card and had the phone re booted etc. Finally the manager got involved and said it was an antenna issue and could not be fixed. We reached out immediately to Ebay ( the seller) and was denied any feedback or conversation...denied refund because it went a little beyond thirty day policy. We understand purchase policies but given the circumstance and the amount of money and time spent on trying to make this phone work it seemed unreasonable that no one was willing to help or listen to us.Reached out to customer service repeatedly...nightmare and time consuming trying to reach and actual person. Finally spoke to a manager who agreed that our situation was unreasonable and said she would try to get our refund through Ebay itself since the seller would not help or communicate with us. We waited a couple of more weeks based on the manages instructions and called back today. Spent and hour or so trying to reach a person. Finally got another manager who said basically we were denied any help. My response was simple these types of complaints are many on all sites regarding Ebay. They clearly not interested in supporting customers and are allowing merchandise to be sold that is faulty. We will never shop with them again and we advise anyone looking for a "big"ticket item to avoid this company. Policies are important but each sale needs to be considered and the circumstances respected. This was not handled with the concern it needed.

  eBay Inc.

  Date: 07/22/2022

  Hello Jerry,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  Most transactions on the site are covered by the eBay Money Back Guarantee. This means that buyers are covered if their purchase doesn't arrive, or it was received not as described. That said, this coverage only lasts for 30 calendar days after the estimated or actual delivery date. Please note, extensions to this timeframe are only provided in limited situations typically due to extenuating circumstances such as being affected by a natural disaster, or national emergency. You'll find the full details of this policy outlined here: https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
  
  We are sorry to hear of any frustrations you experienced in communicating and seeking assistance with our Customer Support. Rest assured any contacts you've had will be reviewed to ensure any performance opportunities are addressed internally. We appreciate you sharing this feedback with us as we're always looking for ways to improve the services we provide our members. Kindly note, the ability to contact our Customer Support can only be located under the Help & Contact link on eBay and hope you'll reach out if you need further clarification on this matter.
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  eBay

  Jerry E

  Date: 07/22/2022

  I received you canned response regarding our cell phone issue. You response is exactly like the other responses I've seen on the *** website. If you had any regard for the situation you would have contacted us directly. Had you done that you would have confirmed that we had spent the extra days and money trying to get this phone to be operational. The antenna was broken upon arrival and that was not apparent until all of the processes we had to go through exhausted any other answers. This company has no regard for its customers base as is evidenced by the countless reviews and ********** on various websites. The end result of this is you lost another customer. Obviously that is of no great concern to you.

• Review fromFrank s

  Date: 07/12/2022

  1 star

  Frank s

  Date: 07/12/2022

  I have been selling on ebay off and on since the 90's. Now we thought about raising a little money to help us. But the changes ebay has made about your funds have given us pain. They say its better then Pay pal. I say no its not. All I see is ebay holding your money to gain interest on your money. They have made me jump through hoops. Plus try and call them forget it they don't want to talk to you. I'm old school, I like to talk and work things out. I just sold an item for a large amount of money, I cant ship it because I gave free shipping and I need the money ebay is holding to ship. Thankfully the buyer has agree to wait. Signed frustrating.

  eBay Inc.

  Date: 07/22/2022

  Hello Frank,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  As you're aware **** is now managing payments for all sellers on the site. This enhances the buying and selling experience on **** by providing sellers with one platform to sell and get paid while also giving buyers more ways to pay. Here are the main benefits of this change: checkout is more flexible, with an easier experience for buyers, payouts are automatic, sent directly to a seller's checking account, operations run smoother with simplified fees, integrated reporting and streamlined support. That said, there are numerous reasons why we hold funds on transactions but mainly this is done to ensure orders are completed successfully. **** does not earn interest on pending payments, payments scheduled for payout, or payments that are in the process of getting paid out.
  
  We regret that you had a hard time contacting us. In the future, you can reach us via live chat, email, or by requesting a call back through the Help & Contact link located at the top of most **** pages. As of right now, we do not accept inbound phone calls. We have found callbacks to be a preferred method of contact because there is no waiting on hold, and we can make sure you are directed to the correct department. We appreciate your time and cooperation as we continue to work on improving our customer resources and availability.
  
  Lastly, we'd like to share information about the ability to use your processing and available funds to purchase shipping labels for items you sell. If your pending payouts aren't sufficient to cover the full cover of the label, we'll charge you the remaining balance to your on-file payment method such as a credit card or linked bank account. This way sellers can seamlessly purchase USPS, UPS, and FedEx labels on **** without having to worry about whether their earnings will cover the balance. To purchase labels with your funds and linked credit/debit card or bank account, you just need to choose "Pending payouts" under the "Select how to pay" section in **** Labels prompt.
  
  More information about purchasing and using shipping labels is available here: https://www.****.com/help/selling/posting-items/labels-packaging-tips/buying-printing-postage-labels?id=4157
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****