Reviews

This profile includes reviews for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
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  eBay Inc.

  423 North 53rd Street Philadelphia, PA 19139

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  eBay Inc.

  24825 Little Mack Ave Saint Clair Shores, MI 48080-3224

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  Ebay Motors

  1605 West St Montgomery, AL 36106-1657

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  eBay Inc.

  7120 66th St S Birmingham, AL 35212-2822

Review Details

• Review fromKayle B

  Date: 08/01/2022

  1 star

  Kayle B

  Date: 08/01/2022

  I was selling a set of rims on **** and use their shipping calculator for the estimate of $37 for the packages. When I went to the USPS to drop off the packages I was told that it would instead be $331. This is ridiculous. And when I called their customer service I was basically told "why would you trust our shipping calculator." What kind of business is this they didn't even ask to pay some of the costs for the shipping, and now I have to pay more than what I got for the item in shipping fees.

  eBay Inc.

  Date: 08/06/2022

  Hello Kayle,
  I appreciate you taking the time to share your experience on **** through the Better Business Bureau. I understand you've had some experiences recently which haven't met your expectations of ****. I'd like to take the time to go over this with you to provide a better sense of understanding. That said, I am unable to verify your account through this channel, so I will not be able to disclose any account-specific details. Regardless, I am confident in my ability to provide general information regarding your concerns.
  As it's related to your concerns regarding our shipping calculator on site, please note that the rates provided are systemically tied to the USPS, FedEx, and UPS at the time of usage. For the majority of ********** related to this tool, the cause tends to be that the information supplied differs from the actual package weight or size when the package is shipped. If you have any doubts in the future, you can also compare the rates with the USPS or UPS site using the same input that you used on the "Sell Your Item" form. Doing so *** assist in avoiding any unwanted/unknown fees you *** face when shipping the item. However, please note that we unfortunately cannot credit any amount charged by shipping, as, specified in our User Agreement:
  "...we (including our parent, subsidiaries, and affiliates, and our and their officers, directors, agents and employees) are not liable, and you agree not to hold us responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, other intangible losses, or any special, indirect, or consequential damages) resulting directly or indirectly from:
  - pricing, shipping, format, or other guidance provided by ****..."
  I nonetheless hope this message finds you well and thank you again for taking the time to let us know your feedback.
  Sincerely,
  ****

• Review fromBrittany B

  Date: 08/01/2022

  1 star

  Brittany B

  Date: 08/01/2022

  If you are a seller, you are not protected by ****. My husband sold golf clubs to a buyer. The buyer asked many questions and additional pictures before purchasing them. A few weeks later, the gentleman reaches out to my husband and asks if my husband could repost the clubs and he'll mail them out from his home when they sell, he lost his job and couldn't afford to keep the clubs. He said he tried selling them to a local golf store, but only offered him $90. The gentleman seemed to be understanding until a few weeks later when my husband receives an email from **** stating that the clubs are being mailed back to him and they are refunding the seller his money. My husband appealed it and **** closed the case in my husband's favor. Then a few days later, we see money withdrawn in our account plus the shipping costs. The clubs were returned but they were returned used and damaged. My husband reached out to **** but got absolutely nowhere and favored in the gentleman's favor, even with the damage. We followed the policies and procedures that **** has in place, but the buyer did not. We filed with our bank, who were able to resolve this correctly. **** then reached out to my husband and said any other sales will be put towards paying back the money we were given back through our bank dispute. My husband has been trying to speak to **** for over a week now, with everyone hanging up on him or not being able to transfer him. Sellers be ware, you are not protected when selling. Buyers can do whatever they would like.

  eBay Inc.

  Date: 08/06/2022

  Hello Brittany,
  
  We appreciate you taking some time to share your selling experience with a recent order on ****'s marketplace. We strive to provide fair, positive outcomes for both our buyers and our sellers and we would like to take some time to explain our return policy.
  
  From your description, it sounds like your buyer tried to arrange shipping the clubs to another buyer after a new listing was created, which is not something protected by ****'s Money Back Guarantee for the buyer or by seller protections. Based on the shipping costs that you paid for the return, it also appears your buyer filed a claim for a return reason that was not at their fault. This is typically something that is either 'not as described' like being the wrong item, being damaged, or otherwise faulty.
  
  As **** does not take possession of inventory at any point in the transaction. If the buyer reports damage that you also report in your appeal, we are not in a position to decide for either party and we facilitate the refund because you do receive your item back. Without this, the buyer would be left without the item or their refund.
  
  That said, we do not want you to having a selling experience where you are left with a damaged item. Although we cannot discuss specifics of an account through this channel, we would like to speak with you about your case after verifying your identity. At your convenience, please consider contacting **** Customer Support and reference the case number X-XXXXXXXXXXXX. From there, we can perform a more detail review of the circumstances and explore whether an appeal can be granted.
  
  You are a valued member of the **** community and we hope to hear from you soon to discuss your concern further
  
  ****

• Review fromOmin C

  Date: 07/31/2022

  1 star

  Omin C

  Date: 07/31/2022

  I ordered some multivitamins via **** since ***, 2022. I received an email stating that my order was shipped. I have not receive the several bottles of vitamins I have ordered up to this day! I emailed numerous times and got no reply! They took my money and did not send my product, this is a rip off and I will not recommend this company to my worse enemy! I agree with others that **** is an unethical company with no morals! Someone is going to put your light out **** and you will no longer hurt anyone, there is a God above!

  eBay Inc.

  Date: 08/06/2022

  Hello Omin,
  
  Thank you for taking the time to contact **** through the Better Business Bureau. Based on the content from your complaint, you have some outstanding concerns related to the Neurbion Vitamins Order number XX-XXXXX-XXXXX) you purchased. We're happy to further investigate this for you.
  
  First and foremost, it's unfortunate to hear you haven't received your order. We recognize this must have been disappointing for you and would like to reassure you that most **** transactions are successful. While not receiving an item is rare, know that in such an instance, you're protected by our Money Back Guarantee for up to 30 days from the last estimated delivery date. All details related to our Money Back Guarantee Policy can be found here:
  
  https://www.****.com/help/policies/****-money-back-guarantee-policy/****-money-back-guarantee-policy?id=4210
  
  After investigating this purchase, we can see that you opted to checkout as an **** guest. Although navigating the site as an **** guest can sometimes feel complex, our Help & Contact pages are always up to date with the best ways to get help as a guest buyer. You can learn more, including how to report not receiving an order or file a return as an **** guest, by visiting the following link:
  
  https://www.****.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065
  
  With that said, we have opened an Item Not Received case on your behalf (Case XXXXXXXXXX). What this means to you is, the seller has been notified you don't have your order and has 3 business days to refund your money or deliver your items within a date you accept. If you don't get the resolution you're looking for by August 10th, on the 11th we will close the case and issue you a full refund on your seller's behalf.
  
  Omin, while we have no doubt that your future purchases will be successful, it's our goal to ensure you're set up for success should you need to return an item or report you haven't received an order in the future. Therefore, we hope the above information is helpful.
  
  All the best!
  
  Respectfully,
  ****

  Omin C

  Date: 08/08/2022

  Thanks for your response, I just need to get my money back, thanks!
  Omin Chandler

• Review fromRoss G.

  Date: 07/30/2022

  1 star

  Ross G.

  Date: 07/30/2022

  IF YOU HAVE A PROBLEM ON **** ALL YOU CAN DO IS JUMP OVER WALLS AND GO AROUND IN ENDLESS A I CIRCLES BECAUSE CUSTOMER SERVICE DOES NOT EXIST. YOU WILL ABSOLUTELY NEVER GET A LIVE OPERATOR EVER AGAIN. THIS MAKES SCAMS AND FRAUD VERY EASY AND MANY ARE DOING JUST THAT. YOU ARE COMPLETELY ALONE IF YOU ARE RIPPED OFF. A I ONLY LOOKS FOR DELIVERY OR NO DELIVERY, PAID OR NOT PAID. QUALITY OF ANY ITEM IS IRRELEVANT TO THE A I .SOME TRANSACTIONS WILL GO THROUGH WITH NO PROBLEM, BUT ABOUT 50% ARE RIPOFFS. GOOD LUCK .... **** IS OFFICIALLY .... DOA.

  eBay Inc.

  Date: 08/06/2022

  Hello Ross, 
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies. 
  
  We are sorry to hear that you have had a challenging time reaching our customer support. During the initial stages of the pandemic and throughout, customer support was more limited to live chats, emails, and callbacks from customer support. We know that was difficult for some of our members and we continued to be accessible as possible.
  
  Right now, our phone lines are open and our customer support is readily available to assist. To reach support, you can visit this page: https://www.****.com/help/home and click the "Need more help? Contact us" link at the bottom middle of the page. After clicking the "Need more help? Contact us" link, we ask you a couple of questions to direct the contact to the correct department.
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback. 
  
   
  Respectfully,  
  
  **** 
  
   

• Review fromKurt E

  Date: 07/29/2022

  1 star

  Kurt E

  Date: 07/29/2022

  They took money ($250) out of my bank account for selling fees that weren't supposed to be taken out in the first place after I talked to them earlier in the week, been fighting with them all week, they keep saying you have to wait 72 hrs, Called Monday the first time, then waited for it to cancel, out, but they went ahead and took the fees out, called again ****** off, still have been reimbursed the $250 that wasn't supposed to be taken out in the first place.
  This was from a sale that was canceled immediately after posting, didn't know they were going to charge that much for a fee.
  
  Not a good company

  eBay Inc.

  Date: 08/05/2022

  Hi Kurt,
  
  We are sorry to hear of your experience. Although we are unable to discuss account specific information through this channel, we would be happy to provide general information surrounding our policies and procedures.
  
  If you are selling on ****, you *** encounter a variety of fees. When listing an item, you *** be charged a listing, or insertion fee. Should you choose to make upgrades to your listing, you could be charged a listing upgrade fees.
  
  Kindly note, before you list your item on the site, you can check the bottom of the Sell Your Item form to see your fees so far. The total includes insertion fees as well as upgrade fees. Keep in mind that upgrade fees, such as a Reserved Price, are non-refundable and will be charged even if the item doesn't sell. Listing upgrade fees are charge regardless of a sale as they are upgrades that enhance the listing you created.
  
  That being said, once the item listed has sold, you will be charged a final value fee, as well.
  
  Please understand that **** charges fees in order to be able to provide excellent service to our members. We are also constantly enhancing tools and features to better assist you as a valued seller. For more information on **** fees, please see the link below:
  https://www.****.com/help/selling/fees-credits-invoices/selling-fees?id=4822
  
  Thank you for your time.
  ****

• Review fromRandy I.

  Date: 07/27/2022

  1 star

  Randy I.

  Date: 07/27/2022

  I am so upset and frustrated with ****! What a horrible company! I was searching for a shopping cart with wheels and a handle for my own personal use. My search brought up a few and the first one, was on ****, Shopping cart with liner, it was priced by the seller for $12.72 and I looked at it, as it had several pic's, buy they all had the cart with the liner, no pic's of the liner by itself at all! I did purchase it at 2;54am on July 26, 2022. I then went to search for other shopping carts and I saw that Home Depot had the cheapest at $30.00, so I went back to look at my purchase and I checked out the dimensions, it was for the liner only. So I canceled my order and that was at 3:02am, 8 minutes later. I thought everything was fine and I would eventually get my money back in my account. Later in the afternoon, I get an email at 1:19pm, that my cancelation was denied by the seller, I didn't understand this at all, I felt I had canceled it in 8 minutes, that is a very quick and resonable time to cancel an order.
  Your cancellation request has been declined
  Inbox
  
  Jul 26, 2022, 1:19 PM (1 day ago)
  to me
  
  We weren't able to cancel your order, rain-9970.
  
  ****
  This order wasn't canceled
  
  Hi *****,
  
  We weren't able to cancel this order as the seller already shipped the item on Jul 25, 2022.
  
  See Cancellation Details
  
  Seller ID:yonir1234
  
  Folding Shopping Cart Liner Rolling Utility Trolley Grocery Basket Waterproof
  
  Quantity canceled:
  1
  Email reference id: [#47fb449c840f4eabbe1ec9f0c3d0f9bf#]
  Then I get an email this morning, at 6:58am, stating my item is being shipped, I'm like really?! This is so sad and pathetic, that I had such a horrible expereince with **** & seller and I went thru ****, stress and not getting my money refunded! I will never use **** again! I need to be contacted by a higher up person at ****, there is no excuse for this period!

  eBay Inc.

  Date: 08/01/2022

  Hi Randy,
  
  We are sorry that this has been your experience. Although we're unable to provide account specific information from this channel, we're happy to share details surrounding our policies.
  
  If a buyer would like to cancel an order, they will need to send the seller a request to do so, as **** cannot cancel an order on a member's behalf. While we encourage sellers to accept the request, kindly note that they are not obligated to cancel the order.
  
  Please understand that a bid or purchase is a binding contract. As such, the seller has the right to decide whether they are willing to release the buyer from this contract. If the seller declines the cancellation request, buyers *** still have the option to return the item once they receive it.
  
  Additionally, keep in mind that if the item has already been shipped out, the order cannot be cancelled.
  
  For your convenience, we have included a link to our return process below:
  https://www.****.com/help/buying/returns-refunds/return-item-refund?id=4041&st=12&pos=4&query=Return%20an%20item%20for%20a%20refund&intent=return&docId=HELP1134
  
  For further assistance, please contact Customer Support via our Help & Contact Pages.
  
  Regards,
  ****

• Review fromV B

  Date: 07/26/2022

  1 star

  V B

  Date: 07/26/2022

  **** is an unethical company with no morals and ****** customer support
  your better off using craigslist
  
  not only do they take their money and make you spend hours on the phone per day for multiple days because their system is so screwed up they can't verify a bank account and their agents are useless with it.... but they will also help themselves to money out of the account even though they claimed it was strictly for payouts.... and a credit card was used for the add, yet they switch to the bank account when they feel like it
  
  then if they give you a refund they'll screw you again, they'll round down and keep the change for themselves, I bet they make hundreds of thousands of dollars a year screwing people this way
  
  I had an **** account for 14 years, it is not the same company, do not use them for anything!!! buyers and especially sellers are being screwed over by these scam artists
  
  and then they'll block you from deleting your account, and additionally block you from removing your bank account without adding another, like the mob, once they start getting some money from you, they'll just want more

  eBay Inc.

  Date: 07/28/2022

  Hello V. B.,
  
  Thank you for sharing your experience with us. We appreciate your 14 years of using our **** platform as well as the candor of your feedback. We understand you've had an unsatisfactory customer experience and are sad to hear our support was found lacking. We'd like to look into this further and see if we can help or if additional training should be provided to certain agents you were in contact with. Unfortunately, we were unable to associate an **** account with the contact information you provided with your review. We'd appreciate if you could submit a suggestion classified as "Selling" through our unsolicited idea submission policy help article (https://****.to/3oApGVE) so we can investigate this more fully. In the meantime, we are happy to share details surrounding our policies.
  
  In regard to what was mentioned about linked bank accounts, we definitely do not want you to feel like your bank account is being held hostage, even so, we do need to follow certain protocols after the selling portion of an **** account is created. In the last few years **** transitions to being a selling platform as well as a payment processor, and in our Payments Terms of Use policy (https://pages.****.com/payment/2.0/terms.html#article-4) sellers acknowledge that upon onboarding to use our payment system for sales, they will link a financial account. The account is linked so we can send sellers the proceeds of their sales, but also so we can be confident members will pay associated selling fees and refund buyers if returns or disputes are opened. This is one of the reasons why a financial account must remain linked to sellers' accounts while their accounts remain active. It is also why we follow certain timelines or checklists before an account can be closed. Here is a link to our **** help article about the process of closing an **** account if you would like to review it (https://****.to/3cILCex).
  
  As to the treatment of **** buyers and sellers, we have certain buyer and seller protections in place according to our policies and user agreement. Much of these protections are addressed in our addressed in our **** Money Back Guarantee police (https://****.to/3beJuuI) and Seller Protections help page (https://****.to/3OICR1e). If you feel a seller or buyer is behaving inappropriately or abusing **** policies, we strongly encourage reporting them. This can be done through the drop down menu on a purchases order, through the report link in **** item listings, or through our help pages and **** support teams.
  
  While I am unable to share specific details regarding your account on this channel, we appreciate that you have taken the time to give us feedback about your experiences and hope we can help improve the current view you have of ****.
  
  Kind regards,
  ****

• Review fromDina P

  Date: 07/24/2022

  1 star

  Dina P

  Date: 07/24/2022

  I'm Panz-**** , I,purchased a hair removed from **** on jun 22 my purchase order was XXXXX last 5 numbers from seller essen_k , went I received this item was broke,damaged ,used doesn't working ( turn on ) I send a text to that seller whit pictures because in that description of that seller doesn't said used or for repair, try to return this item and my night mare stars , I call **** costumer support, they can't no file a return they put me on hold and told me , they are going to investigate, because something is goin on with that seller account, I call many times until they told me they can't filled that return because that seller put his business on food category , **** told me they going to report that seller because they violated there rules, **** make me file a complaint to the food category but they respond was . ....
  >> BEPP Reimbursement Request SR XXXXX Dear **** , Thank you for your email about this PRO IPL Elight OPT machine not being in the condition that you expected.  I hear your concern with receiving this equipment with damage that wasn't disclosed. I appreciate your efforts in reaching out about this purchase. Please understand that only purchases that meet a minimum purchase amount of $1,000 are eligible to access our Business Equipment Purchase Protection (BEPP) program.  In this case, as your purchase price for this hair removal machine was $790.00, it will not be eligible to access that program........<<<<
  Where is **** costumer Proteccion warranty?
  Please, I need help is a month and now **** doesn't want to accept my call there phone system send me directly to that web side,I call many times and nothing.
  I'm a old lady try to do that right thing but I can't accept this abuse.Please help me ,I feel, is not warranty to buy anything from **** because they don't warranty any purchase. my phone number is
  I want you be honest with me and stop to go around and around with yourpolicies that protect **** how about yourcostumers.

  eBay Inc.

  Date: 07/28/2022

  Hi Dina,
  
  We are sorry to hear that this has been your experience. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  As ****'s goal is to provide a safe and fair marketplace for both buyers and sellers, we want our members to know that we have policies and protections in place to protect them. For buyers, we have the **** Money Back Guarantee in place to protect customers in instances where an item does not arrive or arrives in a condition different than what was described in the original listing.
  
  Per the **** Money Back Guarantee, buyers are given 30 days from the day the item was delivered to let us know if there is a problem with the transaction. If we are made aware that there are issues with the order, buyers can return the product for a full refund of what was paid at checkout. Kindly note that once 30-day timeframe has passed, the option to return the product will no longer be available.
  
  For steps on how to return an item, please see the link below:
  https://www.****.com/help/buying/returns-refunds/return-item-refund?id=4041&st=12&pos=1&query=Return%20an%20item%20for%20a%20refund&intent=return&context=9048_BUYER&docId=HELP1134
  
  Additionally, we'd like to thank you for providing his feedback regarding contacting Customer Support. Please understand that we are currently operating with limited support staff and are unable to accept inbound phone calls at this time. That said, our Customer Support teams can still be reached via chat, email, or callback request by following the Help & Contact link at the top of each **** Page.
  
  Regards,
  ****

• Review fromPedro M

  Date: 07/22/2022

  5 stars

  Pedro M

  Date: 07/22/2022

  I purchased a used camera from a reseller, wolert; and i put wrong address , the item never come to my hands because ups return to sender I notitify a company and my interest for the item, the reseller receive a package back but empty , an file a complaint with usp , I claim to **** to the politic of my money back, because I never receive the merchandise is not my fault stolen in the way and **** close the case without reimbursement

  eBay Inc.

  Date: 07/29/2022

  Hello Pedro,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  First and foremost, we're sorry to hear this transaction didn't go as expected. Please understand, sellers on **** are required to deliver the item to the address in the Order details. This means that for a seller to be protected, they must ship the item to the address specified at checkout. Although, a seller can cancel a transaction which would allow a buyer to repurchase using the correct address, this is not typically an option if the item has already been sent.
  
  Please note that items purchased on **** are typically covered by the Money Back Guarantee. That said, unfortunately, our guarantee does not cover when the buyer provides an invalid or incorrect address at checkout. With that in mind, we would be unable to cover your purchase if it was not received. This information can be confirmed within the **** Money Back Guarantee policy page located here: https://www.****.com/help/policies/****-money-back-guarantee-policy/****-money-back-guarantee-policy?id=4210
  
  Although this *** not be the answer you were hoping for, we trust this clarifies the coverage we offer on ****. While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

• Review fromMichael C

  Date: 07/21/2022

  1 star

  Michael C

  Date: 07/21/2022

  Horrible, company won't pay me money I have available from items I have sold on there. Already charged me $1000 in fees now holding the other $5000 from items I have sold because they won't let me verify a bank account.

  eBay Inc.

  Date: 07/25/2022

  Hello Michael,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  We hold funds for numerous reasons, primarily for new sellers, to encourage best-selling practices and for them to successfully complete their orders. We hold funds from transactions to mitigate loss for **** should buyers open claims/disputes. This reduces the need to seek reimbursement from sellers or attempt to charge their payment methods, as we already have the funds on hold.
  
  **** must adhere to certain legal and compliance obligations outlined in our Payments terms of use, which require us to hold funds in certain circumstances. Additionally, we're required to verify members information prior to sending any sale proceeds to a member's bank account. We must also ensure that **** remains a safe marketplace for both buyers and sellers and want to assure you that all **** policies adhere to regulatory standards. We always try to be transparent when we *** hold a seller's funds.
  
  For easy access, we've included a link to our Payments Terms of Use here: https://pages.****.com/payment/2.0/terms.html.
  
  You'll find further information on Payments on hold here:
  
  https://www.****.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold-managed-payments-seller?id=4816
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback. If you're needing further assistance with the specific concerns on your account, we'd encourage you reach out to our Customer Support team using the Help & Contact link at the top of most **** pages.
  
  Respectfully,
  
  ****