Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

29,766 total complaints in the last 3 years.
9,154 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Several fraudulent transactions were made using my PayPal information. Someone from the UK accessed my funds despite having 2FA enabled, charging my credit card ***** GBP or 3.5K CAD. I opened a dispute with PayPal which was resolved in my favour and a refund was issued. However, the refund that was issued is less than the total amount charged to my card because of PayPal's exchange fees so I am out $65+ (the last refund hasn't posted yet so I dont know how much they have refunded) from a fraudulent charge. I cannot reach PayPal to resolve this issue and they are profiting from fraudulent transactions.
Business Response
Date: 07/09/2025
Dear ***** *****,

I am writing on behalf of PayPal, Inc. in response to your complaint.

I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint. However, I have forwarded your complaint to the relevant PayPal Offices for review.

Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom,right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.

Very sincerely yours,

Global Customer Complaints & Advocacy
**********************
Customer Answer
Date: 07/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:06/29/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was setting up a PayPal account but it said that I had another account. I talked to support on one account to get help, no help. I deleted that account and tried to gain access to the other one and am unable to. Also unable to contact support without having access to an account. In trying to get all my accounts deleted with them. Especially since I have no access to an account with sensitive personal information attached to it.
Business Response
Date: 07/08/2025
Dear Dakota *******,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

Sincerely,

PayPal
Customer Answer
Date: 07/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have reached out to me by email as stated with an open line of communication. This is the intended response. Thank you for your effort.

Sincerely,

Dakota *******
Initial Complaint
Date:06/29/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A random company in ******* I have never heard of charged 1200 Euros to my Paypal account on 6/28/25. I marked the transaction as fradulent on Paypal, but Paypal found in favor of the "seller". They said I needed to work it out with the company in *******.
Business Response
Date: 07/07/2025
Dear ***** ******,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

Sincerely,

PayPal
Customer Answer
Date: 07/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:06/28/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was limitied because someone created an account with the same name as me I figured this was jus an misunderstanding. I created my account 2 years ago haven't had a problem I actually haven't even used PayPal with only 1 transaction being 3 dollars that Paypal sent me . My father has the same name as me I'm pretty sure there are a lot of juniors this is why they make u provide info such as an ID and social security number to prevent fraud. I don't know if it was a misunderstanding but I haven't had a problem until up until recently I feel as if whomever made a new account using the same credintials as me should have to provide the information needed to not cause confusion.I'm needed to provide a photo ID and code from one of my cards as stated my account was made two years ago with little to no use of Paypal I no longer have access to these cards . Paypal doesn't owe me anything I made this account for my Fortnite refund of $250
Business Response
Date: 07/05/2025
Dear ****** ******,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

Sincerely,

PayPal
Customer Answer
Date: 07/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:06/27/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had someone hack into my Paypal account and try to transfer $300 from my bank account. i've emailed ********************** a few times but have had no response from them.April 28-i rec'd 3 emails from Paypal saying that a new name was added to my account, a new phone number was added to my account and that password was changed. i did not do any of these things. i forwarded the emails to Paypal and i changed my password.May 11- i rec'd an email from Paypal saying that a transfer had been requested from my bank account to my ******************** account. I did not request a transfer so i forwarded the email to *********************** a precaution i transfered most of my money from my chequing account to my saving account.May 13- a transfer of $152 was attempted from my chequing account to my ******************** account but bounced back because i did not have enough money in my account to cover it (since i had transfered from chequing to savings). and then a 2nd transfer was tried for the same $152 amount and bounced back ******** money was lost from my account, since i had already transfered it, but i did get a $47 NSF charge from my bank.Since the breech was not my fault, i asked Paypal to reimburse me for it but i have not heard back from them.Which is why i am contacting BBB about it for assistance.Thank you.
Business Response
Date: 07/07/2025
Dear ***** ******,

My name is ***, and I am writing on behalf of PayPal, Inc. in response to your complaint.

I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.

Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.

Very sincerely yours,

***
Global Customer Complaints & Advocacy
**********************

Customer Answer
Date: 07/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:06/27/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
PayPal Account Restriction - Urgent Resolution Required Account Details: Email: ********************** | Business: Swifttech | Account: Business | Restricted Amount: ****** GBP | Date: June 26, 2025 04:28:22 PDT Issue: My business account was restricted without warning, preventing access to ****** GBP. This is severely impacting operations and client ********************** Impact: As a new business, ********* depends on consistent cash flow. This restriction has created immediate problems:Cannot fulfill client commitments due to frozen funds Client relationships at risk from delayed service delivery Business operations disrupted - unable to process payments Financial stress preventing normal expenses and growth Clients are waiting for services, damaging my company's reputation and threatening future opportunities.Immediate Requirements:1.Clear explanation of restriction reason 2.Complete documentation list needed 3.Specific restoration timeline ******** case manager contact Documentation Ready: Business registration and identity verification.Request: Given critical business impact, I request:Priority handling due to urgency ***** hour response with requirements Daily updates until resolution Escalation options if delayed Commitment: I will provide all documentation promptly, follow compliance requirements, maintain transparent communication, and cooperate with verification procedures.Urgency: Time-sensitive projects at risk, business expenses due, client trust threatened. As a new business, operational stability is critical.Resolution Request: Need restriction resolved within 3-5 business days maximum. Longer delays will cause irreparable business damage.Please provide immediate acknowledgment with case reference number and next steps.******* ******** Swifttech Business Owner ********************** June 27, 2025
Business Response
Date: 07/03/2025
Dear Jecinta Nyambura,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

Sincerely,

PayPal
Customer Answer
Date: 07/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23526896, and find that this resolution is satisfactory to me.

Sincerely,

Jecinta Nyambura
Initial Complaint
Date:06/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They're trying to say that I ordered something or someone else ordered something in my name for Bitcoin and it was a charge of $1,099. And then he tried to get me to download something called "any desk" to cancel this. I know it was just a scam. The number was from an Arizona number but he sounded like he was across seas
Business Response
Date: 07/03/2025
Dear Cheryl Crittendon,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

Sincerely,

PayPal

Customer Answer
Date: 07/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23523403, and find that this resolution is satisfactory to me.

Sincerely,

Cheryl Crittendon
Initial Complaint
Date:06/26/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern, I am writing to formally dispute several ongoing and unresolved issues with my PayPal account, which have persisted for several months without correction, despite multiple attempts to seek resolution. Specifically, my account has consistently reflected a balance of approximately $700, regardless of continuous payments made toward both system-reported debt and outstanding purchases. This stagnant and inaccurate balance suggests either a system error or internal mismanagement of my account records. I have raised this matter previously, citing its origin as a result of a cancelled ******* order and associated credit, which was never properly reflected on my account. That transaction occurred nearly a year ago, and to date, no corrective action has been taken. Furthermore, I have made numerous payments directly following purchases, which should have reduced the outstanding balance accordingly. However, the account balance has not changed, and continues to inaccurately report a debt that I DO NOT owe. To compound matters, PayPal unilaterally and without notice revoked my $2,000 credit limit, reducing it to approximately $30. This sudden change was made without prior warning, in violation of fair credit practices and potentially as a tactic to incur over-limit fees. While I intend to pursue the matter of the credit limit separately, I want to be clear: the primary dispute is the repeated overcharging and failure to credit my account properly, resulting in an inaccurate and unjustified balance that does not reflect my actual usage or payment history. I am demanding a full audit of my account and a written explanation, including documentation, of all charges, credits, and payment activity from the last 12 months and beyond. I also request immediate correction of the reported balance and removal of any wrongful debt or interest that has accrued as a result of PayPals failure to properly manage my account.I DO NOT owe said amount owed
Business Response
Date: 07/03/2025
Dear Elaine Stevens,

My name is Rudy, and I am writing on behalf of PayPal, Inc. in response to your complaint.

I understand your complaint is regarding your PayPal Credit account, which is offered by Synchrony Financial Bank. Synchrony Financial Bank is the appropriate entity to address your complaint. For your convenience, I have provided their contact information below as well as forwarded your correspondence to our bank partner Synchrony for further review and follow up.

PayPal Credit customer service can be contacted by phone at 1-844-373-4961 or by mail at:

Synchrony Bank
P.O. Box 71726
Philadelphia, PA 19176-1726

Although I am unable to address your specific concerns in this contact, I offer our sincere apologies for the difficulty that you may have experienced. Please feel free to contact PayPal's Office of Global Customer Complaints & Advocacy at [email protected] if you have any questions or concerns or if we can be of further assistance regarding your PayPal account.

Very sincerely yours,

Rudy
Global Customer Complaints & Advocacy
PayPal
Customer Answer
Date: 07/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23522877, and find that this resolution is satisfactory to me.

Sincerely,

Elaine Stevens
Initial Complaint
Date:06/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm filing this complaint because I was unable to resolve an issue with PayPal services regarding a payment for products purchased on ***********. After placing my order, the supplier informed me that the tool was out of stock. ******* charged my PayPal account $108.32, but when I requested a refund, they only returned $105.17, shorting me by $3.15.I tried to dispute this amount on PayPal's site, but every time I submitted my request, I received a message stating it was impossible. I find this unacceptable, especially from a US company. The issue isn't about the $3.15; it's about the unfair appropriation of customer funds.I kindly request that you credit this amount to my account, recovered particularly from ***********.
Business Response
Date: 07/03/2025
Dear David Melamed,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

Sincerely,

PayPal
Customer Answer
Date: 07/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23520337, and find that this resolution is satisfactory to me.

Sincerely,

David Melamed
Initial Complaint
Date:06/25/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a PayPal user in good standing since 2003. On 06/25/2025, I was prompted to upload a government-issued ID, which I submitted immediately using their online contact feature. Shortly afterward, I received notice that my account had been permanently restricted.I contacted PayPal by phone and again re-submitted the requested identification documents online. Despite following instructions and complying fully, I received no meaningful explanation or guidance for resolving the issue. Prior to the restriction notice, I received a message from PayPal confirming that my documents were under review and that I would receive an update within one business day. However, no further response was provided before my account was permanently deactivated.On the same date, I was informed via a system-generated message that my account had been restricted due to unusual activity. No further details were provided. The message cited Reference ID: ******************** account is used solely for personal and legitimate transactions, including purchases from reputable merchants and occasional **** sales. A few recent examples include:- 06/25/2025: $129.27 ********* - 06/25/2025: $3.17 ******************- 06/24/2025: $67.84 *********** - 06/22/2025: $14.20 ******************- 06/11/2025: $74.99 ******************I have never knowingly violated PayPals Acceptable Use Policy. I respectfully request a formal review of the account restriction and reinstatement of account access.
Business Response
Date: 07/07/2025
Dear **** *******,

We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

Sincerely,

PayPal
Customer Answer
Date: 07/08/2025

Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. While I appreciate that my account access has been restored, I remain dissatisfied with how the situation was handled. That said, I consider the matter resolved.
Sincerely, **** *******

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