Business Profile
Payment Processing Services
PayPal, Inc.Headquarters
Complaints
This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 29,757 total complaints in the last 3 years.
- 9,162 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/18/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The dates of the transactions are July 12th and July 14th.
The amounts are 3 payments of $500 each.
The payments were between me and on other individual privately, which were payments as part of a scam.
I have reached out to PayPal three separate times about the payments, which they responded to both times by saying they were consistent with my account history, despite each payment being much greater than anything else I've sent through PayPal at one time before, being all to one person which is also abnormal, and being to an individual rather than a business which has happened less than 10 times across 4+ years of having the account. Even the disputes I filed were difficult to do, as PayPal has extremely poor options for dealing with scams or fraud, even to the point of having no option to report a transaction as part of a scam.
The transaction IDs are:
************************************************************************************************************************************Business Response
Date: 09/20/2022
Business Response /* (1000, 10, 2022/09/07) */
Dear ************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalInitial Complaint
Date:07/18/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************** Store is fraudulent using deceptive advertising and pay pal not honoring protection gaurentee for full refund
Jun 11.Payment
- $25.96
Paid with
"PAYPAL ************" on your card statement.
$25.96
order
******************
June 15, 2022, Sent by ***************
Transaction ID
*****************
Seller info
***********
https:********************
**************************
Invoice ID
********
Purchase details
****************************************************************** Reading Glasses - '+3.50 / OVER **************
Item #****************
$19.97
Shipping$5.99
Total$25.96 glasses shown in ad on line are not same as ones recieved. . faulty advertising . pay pal not honoring price guarentee. picture show my glasses on table cloth . vs ones they show without a line on the lense.Business Response
Date: 09/19/2022
Business Response /* (1000, 8, 2022/09/02) */
Dear ***************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalInitial Complaint
Date:07/18/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Been waiting over a week to have my check cashed and transferred to bank account and the PayPal supervisors keep messing up and resetting the time frame of the security process just keeps delaying it and said to be trying to help me process or work around it so I can get it cashed out or to my bank and I'm on the verge of not being able to pay my rent and bills now due to this nonsense . Fed upBusiness Response
Date: 09/12/2022
Business Response /* (1000, 8, 2022/08/30) */
Dear ***************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalInitial Complaint
Date:07/18/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a balance of $4,307.00 and paypal have permanently limited my account which is understandable but I have been told that after 180 days an email will be sent to me to receive my funds this July 2020 it's July 2022 still haven't been sent any emails about receiving my funds.Business Response
Date: 09/19/2022
Business Response /* (1000, 8, 2022/09/02) */
Dear ***************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalInitial Complaint
Date:07/18/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i gt this email today saying$$$450 theft by*************** ************************************************************************////////////////////////////the phone number is fake PAY PAL wont answer the phones saying do dispute in my pay pay account i dont have a paypal account I wont create one !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Business Response
Date: 10/24/2022
Business Response /* (1000, 12, 2022/09/13) */
Dear ***********,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPal
Consumer Response /* (3000, 14, 2022/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
PayPal is still solicited and harassing me in emails9/16/22
Business Response /* (-10, 15, 2022/09/21) */
Dear ***********,,
Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.
Sincerely,
PayPal
Business Response /* (4000, 17, 2022/10/01) */
Dear ***********,
Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
We reviewed your experience once more and will discontinue sending you responses as requested.
Sincerely,
PayPal
Consumer Response /* (4200, 19, 2022/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
liars they scammmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmers they sell private emailaddressesInitial Complaint
Date:07/18/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
6 days ago PayPal limited my account. I have read all of PayPal's "User Agreement" and I know that I have not done anything against it. PayPal has not resolved this problem. I'm hoping this problem can be resolved soon.Business Response
Date: 09/16/2022
Business Response /* (1000, 13, 2022/09/01) */
Dear **********,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalInitial Complaint
Date:07/18/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A fraudulent charge of $76.93 was made on my PayPal account on March 15 2022. Pay Pal refused to refund the money, claiming it was my usual activity. The order was for women's shoes from the ***********, i am a ******** man ********** who cannot walk. I spoke with ********** several times who refused to refund, the investigation which took minutes, found the purchase legitimate. ********** treated the situation as a joke, claiming nothing could be done. Even if the purchase was legit, I did not receive any package from the *********** and should have been refunded for that. Pay Pal's Purchase Protection is meaningless. The case is showing closed in my favor for $42.24, I did not receive this money.Business Response
Date: 09/19/2022
Business Response /* (1000, 13, 2022/09/05) */
Dear ***********,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPal
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