Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
• 

  Pay Pal

  P. O. Box 149013 Austin, TX 78714

• 

  Pay Pal/Ebay-Online Auction

  12750 Perimiter Dr. Ste 154 Dallas, TX 75228

• 

  PayPal, Inc.

  7700 Eastport Pkwy La Vista, NE 68128-4397

• 

  PayPal

  14400 Branch Street Omaha, NE 68154

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday June 27th, 2025, I received an email from Pay Pal saying that I authorized a payment to a store for a purchase I did not make. I called Pay Pal to say that I did not make that purchase and while in the phone with them I changed my password at their suggest and they put in a claim for me. They denied my appeal and claim saying many it was consistent with my pay pay transactions and it came from an IP address that I used in the past. I dont understand IP addresses but I do know that I did not make this purchase and they wont protect me or give me my money back. Someone please help! This is fraud!!!

  Business Response

  Date: 07/10/2025

  Dear ***** ****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was permanently closed on PayPal for unknown reasons. I have never involved my account in any fraudulent activities and there is no foreseeable reason as to why my account is closed. My account is under the email ************************

  Business Response

  Date: 07/10/2025

  Dear ******* *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 25 I purchased a **** F1 jacket from a seller on **** using the name Ziamy and claiming to ship from the ************* they even used the PayPal account name of *********************** The seller stated that if I purchased the item it would be delivered between between June 27 and July 7. Based on the information provided by the seller I made a payment in the amount of $73.37 USD PayPal transaction #1C56043558820651Y. I even got an email from PayPal stating I had made a purchase from ***********************The next morning I check the status of the order and find out that the item and the seller have both stop being on Etsy. I got a mass email from the seller which looks like it was sent to several buyers stating there was an issue with **** and all orders would be delivered on time. After several attempts to contact the seller for a tracking number and receiving no replies I opened a case with PayPal. I then got an email from PayPal stating the seller had responded and had provided a tracking number. And said the item was coming from ***** and would be delivered between Jul 19-23.I have several problem with this transaction. First, the seller is using false information there email address ********************** is not the same contact information on PayPal! Second the item is not being shipped from the *** but from ***** another false advertisement. And lastly the "I did not receive my item" case I opened with PayPal will automatically close on July 20 and the seller has said the delivery date may be after PayPal closes the case! I am going out of town and will not be home between 20 and 23 July which is why I ordered the jacket from the seller because they claim delivery by July 7 which is almost 2 weeks before I go out of town!

  Business Response

  Date: 07/09/2025

  Dear ****** **********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several fraudulent transactions were made using my PayPal information. Someone from the UK accessed my funds despite having 2FA enabled, charging my credit card ***** GBP or 3.5K CAD. I opened a dispute with PayPal which was resolved in my favour and a refund was issued. However, the refund that was issued is less than the total amount charged to my card because of PayPal's exchange fees so I am out $65+ (the last refund hasn't posted yet so I dont know how much they have refunded) from a fraudulent charge. I cannot reach PayPal to resolve this issue and they are profiting from fraudulent transactions.

  Business Response

  Date: 07/09/2025

  Dear ***** *****,
  
  I am writing on behalf of PayPal, Inc. in response to your complaint.
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint. However, I have forwarded your complaint to the relevant PayPal Offices for review.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom,right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
  
  Global Customer Complaints & Advocacy
  **********************
  

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase online from a vendor I have never used before but I purchased thru PayPal so I thought I would be ok. I was charged for the item and received an invalid tracking number that showed delivery of item. I reached out to the company and advised them I never received the item. They did end up admitting that there was an issue with the delivery and offered to refund my money minus shipping (even though I didnt pay shipping) I responded and agreed. They advised a refund would be processed in 48 hours. I waited three business days and reached out and no response. So I filed a complaint with PayPal. Gave them copies of the emails showing they said I never received item and that they would refund. PayPal has now said they received information from company and closed my dispute in favor of the company that scammed me. I was advised I can escalate but I would have request via mail the information they got that made them decide in their favor. I am very unhappy with PayPal. Have been a long time customer but not sure that I want to stay a customer after this

  Business Response

  Date: 07/09/2025

  Dear ******** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Per communication with the business I discovered that the error was mine and they have reopened the case in question correctly and it has already been settled. I am very happy with their response and service 
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:06/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was setting up a PayPal account but it said that I had another account. I talked to support on one account to get help, no help. I deleted that account and tried to gain access to the other one and am unable to. Also unable to contact support without having access to an account. In trying to get all my accounts deleted with them. Especially since I have no access to an account with sensitive personal information attached to it.

  Business Response

  Date: 07/08/2025

  Dear Dakota *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have reached out to me by email as stated with an open line of communication. This is the intended response. Thank you for your effort. 
  
  Sincerely,
  
  Dakota *******

• Initial Complaint

  Date:06/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A random company in ******* I have never heard of charged 1200 Euros to my Paypal account on 6/28/25. I marked the transaction as fradulent on Paypal, but Paypal found in favor of the "seller". They said I needed to work it out with the company in *******.

  Business Response

  Date: 07/07/2025

  Dear ***** ******,
   
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
   
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
   
  Sincerely,
   
  PayPal

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/28/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was limitied because someone created an account with the same name as me I figured this was jus an misunderstanding. I created my account 2 years ago haven't had a problem I actually haven't even used PayPal with only 1 transaction being 3 dollars that Paypal sent me . My father has the same name as me I'm pretty sure there are a lot of juniors this is why they make u provide info such as an ID and social security number to prevent fraud. I don't know if it was a misunderstanding but I haven't had a problem until up until recently I feel as if whomever made a new account using the same credintials as me should have to provide the information needed to not cause confusion.I'm needed to provide a photo ID and code from one of my cards as stated my account was made two years ago with little to no use of Paypal I no longer have access to these cards . Paypal doesn't owe me anything I made this account for my Fortnite refund of $250

  Business Response

  Date: 07/05/2025

  Dear ****** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 07/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had someone hack into my Paypal account and try to transfer $300 from my bank account. i've emailed ********************** a few times but have had no response from them.April 28-i rec'd 3 emails from Paypal saying that a new name was added to my account, a new phone number was added to my account and that password was changed. i did not do any of these things. i forwarded the emails to Paypal and i changed my password.May 11- i rec'd an email from Paypal saying that a transfer had been requested from my bank account to my ******************** account. I did not request a transfer so i forwarded the email to *********************** a precaution i transfered most of my money from my chequing account to my saving account.May 13- a transfer of $152 was attempted from my chequing account to my ******************** account but bounced back because i did not have enough money in my account to cover it (since i had transfered from chequing to savings). and then a 2nd transfer was tried for the same $152 amount and bounced back ******** money was lost from my account, since i had already transfered it, but i did get a $47 NSF charge from my bank.Since the breech was not my fault, i asked Paypal to reimburse me for it but i have not heard back from them.Which is why i am contacting BBB about it for assistance.Thank you.

  Business Response

  Date: 07/07/2025

  Dear ***** ******,
  
  My name is ***, and I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
   
  ***
  Global Customer Complaints & Advocacy
  **********************
  
  

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They or holding my money

  Business Response

  Date: 06/30/2025

  Dear ******* ******,
  
  My name is Ace ****, and I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  My review determined that this complaint was not submitted on your behalf but on behalf of another PayPal account holder. 
  
  Due to PayPal's strict Privacy Statement, I am only able to address account information with the account owner. As a result, I cannot divulge account details to you regarding an account that is not in your name. I apologize for any inconvenience caused in respect of this matter. I will provide a full response with all details directly to the account holder.
  
  Please feel free to contact PayPal's Office of Global Customer Complaints & Advocacy at **************************************** if you have any questions or concerns or if I can be of further assistance.
  
  
  Very sincerely yours,
   
  Ace ****
  Global Customer Complaints & Advocacy
  **********************