Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
• 

  Pay Pal

  P. O. Box 149013 Austin, TX 78714

• 

  Pay Pal/Ebay-Online Auction

  12750 Perimiter Dr. Ste 154 Dallas, TX 75228

• 

  PayPal, Inc.

  7700 Eastport Pkwy La Vista, NE 68128-4397

• 

  PayPal

  14400 Branch Street Omaha, NE 68154

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a unauthorized charge in June. They opened a dispute and found in my favor. They gave me a refund for a fraction of what I was awarded but assured me I would get the full refund.
  

  Business Response

  Date: 09/20/2022

  Consumer Response /* (-5, 8, 2022/08/25) */
  The issue has been resolved
  
  
  Business Response /* (1000, 11, 2022/09/05) */
  Dear *****************,
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  Sincerely,
  PayPal

• Initial Complaint

  Date:07/18/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 7/17/22 about 9:30AM to 10:00AM I called in about an issue with PayPal. The customer representative didn't understand the issue, nor how to handle the call. because of that I wanted the call escalated. he claim he got a supervisor on the call, whose name was suppose to be *****. This supervisor turned out to be the rudest, most un-professional, egotistical, and inept. In fact his conduct on the phone was so bad I questioned if he was really even a supervisor. It seems to me that he wasn't but someone who the first customer service rep. got on the phone to pretend to be a supervisor because this phone rep didn't want to escalate the call. Nothing got resolved on this call.
  
  The issue I called about was the default feature to keep one's profile automatically logged in when they are signed into a trusted device. every time I log in my PayPal account, via their website, I keep getting an email saying to stay logged in on this trusted device. There is a link to click on to turn this off, which I do every time. I called in because I wanted to know if customer service rep's could go into the profile and turn this default feature off because it keeps automatically turning itself back on every time I log in, when I have already turned the feature off through the link provided in the email I always get after I sign off of PayPal. Neither PayPal employee was able to handle this call, and the so called supervisor (if he really was one) handled to call so badly and up-professionally that he needs to be reported and investigated.
  

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 9, 2022/09/02) */
  September 02, 2022
  
  Dear ************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  
  Consumer Response /* (2000, 11, 2022/09/06) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I did receive something from them, but the directions they included for me to follow were useless. The directions didn't really solve the problem, or address the issues.
  
  The reason why I agree is because since this compliant the problem I was having with their settings, seemed to get fixed. it wasn't anything I did because I have no access to their network to make fixes. But I'm not having the setting problem anymore. So somebody within PayPal somewhere did some to fix it.
  
  This is the only reason why I can answer yes to this question of issue being resolved.

• Initial Complaint

  Date:07/18/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently tried to make a purchase with paypal and was unable to. Kept getting the msg to that the was an issue with the merchant. When I logged into my paypal account, I did not see any msg or notification of any issue with my account. After a couple of different merchants and not able to use my paypal, I decided to call paypal. After waiting on a long hold of over 40mins, finally was able to get a representative from paypal. He reviewed my account and stated that my account has been "permanently limited". He did not know why it was except that it was limited and there was nothing he could do. I asked to speak to someone who can help. He later reluctantly transferred my to his which I sat on hold for another 30mins and they ended up hanging up on me.
  
  Would like to find out why they "limited" my account and yet, I'm not seeing any issues when I logged as I also get emails from them like nothing happened.
  

  Business Response

  Date: 09/09/2022

  Business Response /* (1000, 8, 2022/08/31) */
  Dear *******
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  
  Consumer Response /* (2000, 10, 2022/09/02) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my PayPal account was wrongfully shutdown without reason months ago and I was told that my funds would be held 180 days and then released. Now I just logged in to see the funds gone and paid to PayPal with this message " You paid $2,487.94 to PayPal,
  Payment to PayPal; PayPal's damages caused by acceptable use policy violation.
  
  I have done nothing wrong and am running a legit business here. I deal with impatient customers sometimes as well as customers who take advantage and open cases when they received the product and said they didn't. All together my chargeback rate is under 2%, so there is no reason my account is shut down and funds were stolen. I need this money ****************************. This money was stolen and I need it back urgently.
  

  Business Response

  Date: 09/13/2022

  Business Response /* (1000, 8, 2022/08/31) */
  Dear ***********,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using paypal for a long time, and this is the second time that paypal used the wwrong pay method, I have a specified account to pay for things I use paypal for. And, I am trying to figure oout on how they used a different account entirely, and why they used that account instead of the specified account when paying for piurchases I use. And, I have had to cover over $300.00 for 2 different banks because they use the wrong account twice.And, how I specified whast account I prefer and they did not use that account and I ended up covering what they did twice,a nd feel that they totally made a mistake twice and feel that their practices are not right and need to be fixed. And, feel that I was charged by one account that I did not specify and feel that they sdhould reiburse me for their mistake.
  

  Business Response

  Date: 08/31/2022

  Consumer Response /* (-5, 6, 2022/08/05) */
  Here is a copy of preferred payments online purchases :
  *************
  
  And I made like 6 purchases and all were on this payment for online purchases so why did it not go to this for my purchase ********* ? So, paypal did mess up and I am not in the wrong. It states that I used the above payment for online purchases and did not know why it went to another account for the payment. I do have 2 accounts for paypal, and the one that is went to was not the right one at all.
  
  
  Consumer Response /* (-5, 9, 2022/08/21) */
  I also realized that this amount was also not refunded through paypal in the amount of $ $69.62 , and am also requesting this amount as well as what I am asking. since tehy used **** account or something that ahs the last 4 digits from one account I am unfamiliar with and as aksing for this amount. I have proved this cae against paypal and hopingthat they will do the right thing and refund the monies owed to me.
  
  
  Consumer Response /* (-5, 10, 2022/08/24) */
  I do not undersdtand where they are getting this **** for an account, and why is it taking them so long to respond. I have proven my case and am hoping that they will do the right thing and refund all monies that I have had to incrue because they mad e a mistake, not oince but 3 times now. And, am out #369.92 for their error. And, why should I have eto pay for their mistakes and be out that kind of money.
  
  
  Consumer Response /* (-5, 14, 2022/08/25) */
  I have not heard from Paypal since I filled this case, and wondering why they will not answer to this case against them?
  
  
  Consumer Response /* (-5, 15, 2022/08/26) */
  Now for 2 months I am behind in my bills because of paypal, and having to cover overdrafts from 2 banks, and if paypal would have used the right prefered payment I would not be gong thruthis. now again going on the 3rd month and will stillbe behindon my bills. I feel that paypal should refund my money so I can get what is owed to me for their mistakes.
  
  
  Consumer Response /* (-5, 16, 2022/08/28) */
  Here is what ****** had to say about the $69.92, and was supoosed to go thru paypal to give me this refund and till never got it :
  
  Hi there *****,
  
  I'm so sorry about your recent experience. At *****, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
  
  I did some digging and can confirm that PayPal was selected as the payment method for your order ************ Please note that ***** does not have access to any bank account or credit card information linked to your PayPal account, and we do not have the ability to select or change the PayPal payment method for an order, or otherwise make any changes to PayPal accounts. This type of change can only be actioned by you through PayPal. We recommend contacting PayPal to review your account and to identify any linked bank accounts or credit
  
  cards, and to determine the account or card that is selected as your preferred payment method for transactions authorized through PayPal, so you are able to make any necessary changes.
  
  As a courtesy, while you work with PayPal to correct any issues regarding your preferred payment method and linked accounts, I've processed a full refund in the amount of $69.62 for your recent order **************. Generally speaking, you will see the refund amount credited to the account associated with the payment method used for the order within 3 to 5 business days after the refund was processed, however that timing may vary based on your banking institution.
  
  We really appreciate your understanding and thank you for giving us the opportunity to help with this. Please feel free to reach out to us anytime if you have further questions or concerns. We're here 24/7 to lend a helping paw.
  
  Warm regards,
  **********************
  *****
  
  
  Last message was not the right bank account, so I never got this refund at all, so where is it? And the **** is not the right ending for my account through paypal to to tothe right account, so when will I get my refund ? And,m this was filed through paypal ?
  
  
  Consumer Response /* (-5, 17, 2022/08/30) */
  I have not resolved thi case, and have not heard from paypal at all and I do not want to close this cae, as it is not yet resolved yet. Why are they not responding , and what do I do toget them to refund the monies they owe me ?
  
  
  Business Response /* (1000, 18, 2022/08/31) */
  August 31, 2022
  
  Dear *****************
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  Business Response /* (4000, 26, 2022/10/06) */
  Dear *****************
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  PayPal
  
  
  Consumer Response /* (4200, 28, 2022/10/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I still feel that Paypal is trying to get away with this and will try to work it out with them and will keep you posted. And, I willsend you a copy of the conversations between us.

• Initial Complaint

  Date:07/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15th I had purchased two pairs of shoes from ************ .I have not received my purchase when I disputed it the claim it went on for 3 months and still nothing I contacted PayPal today and they said that they could not do anything because I clicked the family and friends button and I don't remember even doing that I just sent the money and now they won't refund me and I shouldn't be out for that money and the guy that I talked to was rude the minute I told him I was going to contact the **********************. If you could please help me reside this situation and just help me get my money back
  

  Business Response

  Date: 09/16/2022

  Business Response /* (1000, 8, 2022/09/01) */
  Dear***************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:07/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account reinstating request (Lifting limits off my PayPal account)
  
  This is ***** a PayPal customer since 2017, I used to use PayPal to conduct personal and business transactions on daily basis but last year my PayPal account got permanently limited
  I tried contacting PayPal support many times to lift the limits but all my requests are being rejected, I'm sending you this message to look into my case and the possibility of reinstating my account as I really would like to start using PayPal again
  

  Business Response

  Date: 09/23/2022

  Business Response /* (1000, 8, 2022/08/31) */
  Dear **********,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  
  Consumer Response /* (-5, 9, 2022/08/31) */
  Hello
  
  Thank you for taking the time and effort to reply to my complaint.
  
  In your reply to me you said and I quote "On September 28, 2021, we carefully considered a number of factors that, when viewed together, indicated there was a high level of risk associated with your Account."
  
  Regarding that statement I would like to say that I've never received any disputes on any of the payments I received nor ever had a negative balance ever since I started using which is 2017 so I'm not sure why my account has been flagged for having a high level of risk associated with it.
  
  Also you said and I quote "Specifically, you were accepting payments for raffles and other in game items. PayPal may not be used such activity unless prior approval has been obtained.."
  
  Regarding that statement I would like to say that I've never done any raffles of any kind
  However I do sell items (Layouts designs for some games, a layout design is basically a design of your war base in game, such items are not against any game terms or service)
  apart from that I also often receive payments from friends and relatives, I also would like to add that I wasn't aware that I need permission to sell such items so I do apologize for that
  
  I request you to reconsider your decision about permanently limiting my accounts as I would like to use PayPal again (Under the accepted usage policy) I will not use it to sell prohibited items again, I ask you to be kind and give and take in consideration my clean payments history and balance, looking forward to hear from you and thanks.
  
  
  Consumer Response /* (3000, 11, 2022/09/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I was not receiving any payments for raffles although I was selling Digital goods which is not against terms of service in any way, I'm not satasfied with the response also I can't find any valid reason which explains why you took my money after holding it for 6 months I never received and disputs and I have a clean payment history + never had a negative balance.
  
  
  Business Response /* (4000, 13, 2022/09/16) */
  Dear ********** ,
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  PayPal
  
  
  Consumer Response /* (4200, 15, 2022/09/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Thanks for your response but I'm afraid it doesn't settle the problem, your decision of permanently limiting my account is based on pure assumptions (you assumed that I'm selling raffle tickets of some sort and limited my account) you do not have any kind proof or evidence that indicates I was selling raffle tickets (I have a clean payment history, no one ever disputed a payment that was sent to me nor I ever had any negative balance or any issues of any kind, I'm even a PayPal ********* holder) I demand my account to he reinstated, your decision is not fair

• Initial Complaint

  Date:07/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 15 June I opened a dispute about an item sold to a buyer. The buyer shipped a different item than the item sold. I have contacted PayPal 9 or 10 ties between June 15th and today 18 July to try to resolve the dispute. Every time I appeal the dispute with ample information and evidence the dispute is closed automatically without a person looking at the information.
  
  On Saturday I spoke with employee ***************** who requested a phone call on my behalf wirhin 72 hours. It has been over 96 and I have yet to be contacted.
  
  I have provided pictures, screenshots of conversations and evaluations by 3 separate businesses all confirming what I am saying yet it "isn't enough"
  

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 9, 2022/09/02) */
  Dear ***********,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:07/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a *********************** company and I have used Paypal for years to collect payments from my clients. Paypal without warning changed out limit to receive payments from 10,000 to 4,000. They then put all our money on hold. They said the money would be available on July 17th 2022 and then they put another hold on the account because they said there was money owed to a different paypal account that is not mine and is not in my name. They still will not release the money that is rightfully ours and I also can't collect payments which is destroying my business. We paid for a service and not only did Paypal charge us interest for every transaction they actually did not provide the service promised and temporarily destroyed our business and financial situation. I would like someone from Paypal to rectify this situation. I have spoken to over 12 different agents and everyone says something different.
  

  Business Response

  Date: 09/16/2022

  Business Response /* (1000, 8, 2022/09/01) */
  Dear ************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dates of the transactions are July 12th and July 14th.
  The amounts are 3 payments of $500 each.
  The payments were between me and on other individual privately, which were payments as part of a scam.
  I have reached out to PayPal three separate times about the payments, which they responded to both times by saying they were consistent with my account history, despite each payment being much greater than anything else I've sent through PayPal at one time before, being all to one person which is also abnormal, and being to an individual rather than a business which has happened less than 10 times across 4+ years of having the account. Even the disputes I filed were difficult to do, as PayPal has extremely poor options for dealing with scams or fraud, even to the point of having no option to report a transaction as part of a scam.
  The transaction IDs are:
  ************************************************************************************************************************************
  

  Business Response

  Date: 09/20/2022

  Business Response /* (1000, 10, 2022/09/07) */
  Dear ************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal