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Average of 159 Customer Reviews
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Review fromBrian D
Date: 07/14/2024
5 starsBrian D
Date: 07/14/2024
Everything was good I am very satisfied with the injector I got in the mail
InjectorsDirect.com
Date: 07/15/2024
Hi B**** - Thanks for sharing your feedback. Let us know if we can help you with anything else!Review fromEmmott S
Date: 07/03/2024
5 starsEmmott S
Date: 07/03/2024
Very fast shipping, Items were correct and fit perfectly.
Thumbs up.InjectorsDirect.com
Date: 07/04/2024
Thanks for your order and feedback E*****, we’re glad to hear your order arrived promptly and the parts worked well for you. Please let us know if we can be of any further assistance in the future. Thanks again for choosing InjectorsDirect.comReview fromDaniel K
Date: 06/24/2024
5 starsDaniel K
Date: 06/24/2024
2003 ram 5.9, ordered set of new Bosch injectors, set of 6.7/5.9 feed tubes and so far so good.
Only time will tell with longevity of these injectors but with 3 year warranty, I sleep better at night.
Will purchase again if need be, hopefully not anytime soon, at least not for my truck ha ha.
Overall rating is 10/10.InjectorsDirect.com
Date: 06/25/2024
Thanks for your order and feedback D*****, we’re glad to hear that everything worked out well and look forward to assisting you again in the future if need be. Thanks again for choosing InjectorsDirect.com!InjectorsDirect.com
Date: 06/25/2024
Hi D*****- We are glad to hear the new Bosch injectors for your 2003 Ram 5.9 are working well! The 3-year warranty definitely adds peace of mind. Thanks for sharing your feedback! Let us know if we can help you with anything else.Review fromBuck S
Date: 06/03/2024
5 starsBuck S
Date: 06/03/2024
Very friendly staff , answered questions quickly, even called when I was ordering. Would definitely recommendInjectorsDirect.com
Date: 06/04/2024
Thanks B***! We appreciate the recommendation. Let us know if we can help you with anything else!Review fromTrevor L
Date: 05/20/2024
5 starsTrevor L
Date: 05/20/2024
Fantastic service, I had emailed a question and they called me the next morning as soon as they opened. Great help and explained why the answer was what it was. I ordered a full set of 6.4 injectors and they arrived very quickly. I will use again in the future for sureInjectorsDirect.com
Date: 05/21/2024
Thanks for your order and feedback T*****, we’re glad to have been able to assist you with parts for your 6.4 & look forward to helping you again in the future!Review fromAlex J
Date: 05/12/2024
5 starsAlex J
Date: 05/12/2024
Injectors Direct did it again!! All of the correct parts to my door when they said they would. Finally found a corporation my small business can trust. Also, this time they threw in the motorcraft fuel crossover line from rail to rail. First out of 4 shipments on the contamination kit with DCR to do that. Keep up the good work!!InjectorsDirect.com
Date: 05/13/2024
Thanks A***! We appreciate you sharing your feedback. Thank you for your continued support. We look forward to helping you again in the future!Review fromEd J
Date: 05/10/2024
5 starsEd J
Date: 05/10/2024
Injectors Direct has an easy to use website that makes it easy to find the right parts. However, if you do need to call to verify compatability, they actually answer phone and are very helpful and friendly. Injectors came as promised, in good condition, worked great and the core return was simple. Overall great experience.InjectorsDirect.com
Date: 05/11/2024
Thanks for the positive feedback **, we greatly appreciate your review! We're glad to hear that everything went well. If you need any assistance in the future, don't hesitate to reach out to us. Thanks again for choosing InjectorsDirect.com!Review fromMichael C
Date: 05/06/2024
5 starsMichael C
Date: 05/06/2024
Service was fantastic. I will use them again. Quick core refund.InjectorsDirect.com
Date: 05/07/2024
Thanks M******!Review fromDavid T
Date: 05/02/2024
1 starDavid T
Date: 05/02/2024
I run a small independent diesel repair shop after having at 24.5 year career with Cummins , and am certified in on Cummins, John Deere, as well as Kubota engines. I have bought many sets of injectors form Injectors Direct for about 4 years or so now. All of these have been installed in customers vehicles. Up until now I haven't had any problems, but recently, I had a defective injector after installing a new set from injectors Direct. Within minutes of starting the truck, the injector in # 2 failed, engine started running rough and knocking and died. Found the injector was stuck open. I contacted Injectors Direct and was told they I would have to remove the injector and send it back at my expense. Then they would clean and test it to determine if it was warrantable. At that time they would send a new injector back to me. They refused to send another injector unless I bought it , until they tested the failed injector. After they received the injector and tested it, they agreed it was defective. They then sent one out but sent it USPS instead of FedEx. USPS returned it to the sender without contacting me, so it went back to Injectors Direct. I called them again about the situation. They again wouldn't send another injector until they received the other one even though the tracking showed that it was no its way back to them. They were unwilling to help me with the problem and it ended up taking over 3 weeks to get the replacement injector. They referred to it as a liability for they. I can tell you that the defective injector I bought form them was a liability for me. Causing an unhappy customer for me as well as lost revenue, and space taking up that could have been used for other jobs for 3 extra weeks. I wasn't happy with there customer service when dealing with this problem at all. Neither would they pay any labor to cover R&R or testing. They are easy to order from, but once you buy the product they are not willing to help you out when there is a problem.InjectorsDirect.com
Date: 05/03/2024
Hi D****,
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you experienced. We understand the frustration and impact this issue has caused on your business operations.
Upon reviewing your case, we found that the delivery address provided for the replacement injector was unfortunately invalid, resulting in the package being returned to us by USPS. We regret any confusion or inconvenience this may have caused. However, it's essential to emphasize that we adhere to strict policies regarding replacements to ensure the quality and integrity of our products. As part of our standard procedure, we require the defective part to be returned for evaluation before sending out a replacement. This process allows us to thoroughly inspect the item to determine its warranty eligibility and prevent misuse of our replacement policy. While we sympathize with the delays you faced, our commitment to maintaining quality and accountability remains unwavering. We sincerely regret any dissatisfaction with our customer service during this ordeal. We strive to provide prompt and helpful assistance to all our customers, especially when issues arise. We acknowledge the impact on your business and sincerely apologize for the inconvenience experienced during this process.
If there are any further concerns or assistance you require, please do not hesitate to contact us directly.Review fromAlvin S
Date: 04/27/2024
5 starsAlvin S
Date: 04/27/2024
This is a company that understands customer service. There injectors are great parts .InjectorsDirect.com
Date: 04/28/2024
Thanks for sharing your experience A****, we appreciate the kind words!
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